NET10 Prepaid Phone Review - Pros, Cons and what existing customers say
NET10 Evaluation Criteria
Here are the criteria used for the evaluation process,
- Price / Value
- Existing Customer Feedback
- Customer Service
- Website and How they clearly state all of the information/Terms of Service
Based on the above six criteria, the prepaid service is given a star value. The higher the star value the better.
NET10 are also a prepaid service only company like MetroPCS. Their moto is no contract, no overage, no bills, no evil.
1. They have a neat website that lay out every thing easily.
2. No contract
3. Call rate 10 cents a minute ALWAYS (It’s a NET10 promise).
4. Text rate 5 cents per text (It’s a NET10 promise).
5. If you recharge before the end date you can carry over the minutes from old recharge to the new one until end date of new recharge.
6. You can enroll on a monthly basis starting from 15 dollars a month.
7. You can also buy airtime as you go. Starting from 20 dollars, that gives you 200 minutes valid for 30 days. The more you recharge the more days it remain active and you might get some bonus minutes too.
8. They also have a monthly plan of $79.98 / month unlimited calling and texting (But it is not available in all areas).
9. No roaming charge.
10. Most phones tell you how many minutes you have left, right on the main screen.
11. Coverage is good. It has better coverage even in areas where the major phone company’s coverage sucks. They have aggrement with every provider I US
12. Offers cheap international rate.
Every things sound too good to be true, doesn’t it? You are asking me what the catch is?
1. Well you have to buy a NET10 phone; you can use only a NET10 phone.
2. They only have 12 phones that lack many of the fancy features and look that you might find in other providers.
3. All of the Net10 phones come packaged with a SIM card. The phone and SIM card are locked to each other at the hardware level. Even if you put the Net10 SIM in another unlocked GSM phone, it will not work.
4. This means you will be spending $15-20 every month depending on what you opt for.
5. If the time runs out and the phone deactivates, you might have to buy a new number.
6. No fancy stuff email, internet browsing, 3G.
7. Not many options with Phones. You have 12 models and not many have camera or good color screens.
8. Customer Service is bad. Existing user are furious about the customer service and ask you to develop a lot of patience if you need any service at all.
Tip: You might find better deals online rather than from a retailer. But if you buy it from a retailer it is easier to return it, in case you do not like it.
What existing customer say about NET10
I like how NET10 has the best coverage, and it's cheap! I can prove this because my friends went to a coast to coast trip last year and we had a flat tire in the middle of nowhere and our spare has no air and we had to call AAA and get it fixed, my friends have Cingular, T-Mobile, AT&T mobile, and the other 2 have Sprint, unfortunately they have dead batteries and the others can't even call 911, and I have a Cingular (no signal too.) so, I got my NET-10 phone hidden in my luggage, and guess what, it has a full signal strength and we finally where able to call for help. (WE THANKED NET10, or else some dude with a chainsaw might have chopped us!) – April 2008
I just tried to Net10. My phone wouldn't work and they refused to fix it told me to wait 24 hours. – September 2006
... to this day I still do not have voice mail. If I turn the phone off (or it goes dead), the caller receives a "the party at this number is not accepting calls" message. If it's on, it rings until the other party gives up – May 2008
… their customer service sucks but I have always managed to get my issues resolved eventually. A trick to the horrible english is to tell them their english is not understandable and I have gotten to speak to representatives that could speak english. Also you have to be stubborn and call a lot and don't forget to ask for free minutes if you ask you will get if not they won't offer. I have had to go without my phone for a couple days before but I feel that anyone who needs their phone like they need air should not be doing a prepaid thing you want a contract – August 2008
Customer service STINKS !!! – April 2009
I bought a Net10 phone with 300 minutes included. I've activated the phone but no minutes are on my account. I've email customer service 2 times over the past 2 days and have yet to receive any sort of reply. With this lack of service just starting out, it makes me concerned about the service I will receive later. I think I'm just going to take the phone back to the retailer and get my money back. – April 2009
The NET10 plans seems to be pretty straight forward. They are missing three stars only because of bad customer service. They seem to have a very bad reputation for customer service. They also have very few selection of models. All phone companies do not seem to be interested in providing any sort of good service, which is very disappointing.
The author of this review does not hold shares of NET10 nor works for the company. This review has not been paid for by NET10. The information in this hub should serve only as a guidance and no liability is taken for decisions made upon reading this hub. The reader is advised to review the NET10 website for latest and complete details.