Prepaid User guide of Ncell Nepal

Ncell Prepaid User Guide Here For Nepal

Ncell- Nepal Cell, is the leading mobile Company in Nepal. In past it was Called "Spice Nepal Private Limited and was established in 2004 as a first private operator of mobile communication services in GSM services. The service was launched as "Mero Mobile" in 17 September, 2005 and in 2010 it came under N-Cell Brand, where N means Nepal. Ncell is the best leading GSM Mobile Network and Fastest 3G services in Country. Ncell has been the part of TeliaSonera, which is the Leading European telecommunication company since october 2008 and it operates in over 20 markets with more than 460 million inhabitants, including the Nordic and Baltic countries. This company TeliaSonera Provides Network access and Telecommunication services. TeliaSonera is providing world class customer experience, securing quality and overall best in cost value. Ncell is going so fast like it's 3G services that no one is near to him to catch. Ncell is also offering many kinds of offer that people can't miss. and the best thing about Ncell is it's 24/7 customer care services you don't have to wait in Que just dial the no and there comes the world class service. Ncell has also got the Most Innovative Mobile Operator and Best Consumer Pull Award in the Year 2006. which was held in Colombo, Sir lanka by Voice and data, India's leading information and Communication magazine. the winners were Chosen amongst the best mobile operators in South Asian Countries. (SAARC) In 2007 this company also won the Best Consumer Pull Award. and this was also organized by Voice and data, India's Leading information and Communication Magizinea and the event was held in Kathmandu, Nepal. In past Spice Nepal was also contributing in Socity. like Gauri shankar Children's Home and Nepal Children Organization.


like this you can activate your sim card.

a. Insert Your SIM card into your GSM Phone.

b. Switch ON your Mobile phone.

c. Enter the 4 digits PIN 1 code, which appears on the housing of your SIM card.

d. Your SIM card will be activated after you make your first call.

Note :- Please keep the housing(where the sim card was kept first) of your SIM card for further usage of PIN and PUK code.

How to recharge Your account through recharge card ?

Choose one of the following Options :

  • Dial *102* 13 digits PIN numbers # and then press the call button. Or
  • Dial 90012 and then enter the 13 digits PIN number of your recharge card.
  • Send SMS to 90012 with the 13 digits PIN number.

Virtual Fund Transfer

You can recharge your account for Rs.50.* and above from any of the nearest Ncell authorized outlets.

How to check your Account balance?

Choose one of the following options:

  • Dial *101* and than press call button.
  • Dial 90011.
  • Send blank SMS to 90011.

Please Note :- The first 30 calls to IVR are free of charge. Your calls will be charged at our standard rate after you exceed 30 calls.

· The amount mentioned on the virtual fund Transfer is subject to charge as per the company's policy.

SIM Card Security

SIM card is your Personal identification and you can access Ncell services thorough it.

The 4 digits code or PIN 1 (Personal Identifacation Number)secures your SIM card from being misused by others . Your PIN 1 number appears on the housing of your SIM card. The SIM card will be partly blocked after three(3) unsuccessful attempts of entering the PIN 1.

For Unlocking the PIN, Use 8 digits PUK 1 code(Personal Unblocking Key). Which appears on the housing of your SIM card. The SIM card will be fully blocked after 10 Unsucessful attemps of entering PUK 1. In such case, You can replace the SIM card with the same mobile number.

You can change your PIN 1 code or switch OFF the PIN 1 Request from your mobile "security Settings" But this will not protect your mobile form being misused by unauthorized users.

If You Forget Your PIN/PUK Number

In case you forget your PIN/PUK Security code, you may contact Ncell centre at 9005.

Or

Contact at

Corporate Office

Krishna Towers, New Baneshwor, Kathmandu

TELEPHONE:9805554444
Opening Time: SUN-FRI: 09:00 TILL 19:00
SAT: 09:00 TILL 17:30

If Your SIM card Is Damaged

Your mobile screen displays the following "Insert SIM", "SIM rejected", "Invalid SIM", "SIM Error" Or "SIM Blocked" then you need to visit the Ncell Centre to replace your SIM Card.

Ncell Services

Automatic Customer care system (ACCS) Is a simple way to access Ncell services from your mobile phone.

Services Dial

  • Main Menu 900
  • Balance Inquiry 90011
  • Activate/Deactivate 90022
  • Information 9003
  • Language change 9004
  • Recharge 90012
  • SMS Menu
  • Services Number
  • Balance inquiry send blank sms to 90011
  • Recharge 13 digits PIN number to 90012
  • Voice mail Acti. Type A and send to900222
  • Voice mail D.acti. Type R and send to 900222
  • SMS: to e-mail Type A and send to 900223
  • SMS: to E-maill D.Act. Type R and send to 900223
  • GPRS Activation Type A and Send to 900224
  • GPRS D. Activation Type R and send to 900224
  • MMS Activation Type A and send to 900226
  • MMS D.Activation Type R and send to 900226
  • PRBT Activation Type A and send to 900227
  • PRBT D.activation Type R and send to 900227
  • Roaming Activation Type A and send to 900228
  • Roaming D.Activation Type R and send to 900228
  • To add friends and friend number(only for Ramro Subscribers)- Type change 980xxxxxxx and send to 300
  • To delete friends and family number- type Delete 980xxxxxxx and send to 300
  • To know Friends and Family Number - Type list and send to 300

Short message services(SMS)- Celebrate your success, share your emotions with your friends and family !

You can exchange short text messages with Ncell subscribers as well as subscribers of other mobile operators within and outside Nepal.

Your Handset is automaticallly set to send and receive SMS. However, if your message setting gets accidentally deleted or changed then you can follow the instruction below to reset it.

steps:-

  • -Go to message setting in message menu and select text messages.
  • -Enter +9779800009000 as message centre number and set the message format as text.

To send SMS within Nepal:

  • -type the message, follow the dialing format and send.
  • -+977 or 0 -oprartor code- mobile number.
  • Eg. to 0980xxxxxxx or +97798510xxxxx

To send SMS outside Nepal

  • -type the message, follow the interntional dialing format and send, + or 00-country code-operator code-mobile no.
  • Eg. (Dialing format to India) 00-91-94302xxxxx
  • Note One message includes 160 characters.

How to activate Web sms in Ncell sim card.

steps

  • first get your password, through your mobile.
  • for that send req on *900#
  • you will get several menu send no '5' in answer option.
  • now you will ask for change your password or create new password.(for eg. 1234)
  • now
  • go to ncell website ncell.com.np
  • in right side you will get a box in that you will see mmbox, my account and prbt.
  • click on my account, and type your no and pasword.
  • and finally you will see your account info. there.(like your name, narikta no. phone no, remaining balance etc.)
  • at your left you will see four menu click on 3rd once and you will see send sms option.click on that and enjoy 10 sms free on ncell to ncell

We are just a call away for any assistance required !

Head office

Krishna Towers, New Baneshwor, Kathmandu
TELEPHONE:9805554444
Opening Time: SUNDAY-FRIDAY: 09:00 TILL 19:00
SAT: 09:00 TILL 17:30

Ncell Centre inside valley

1) Durbar Marg, Beside Sherpa Mall, Kathmandu
TELEPHONE:9805554338
Opening Time: SUNDAY-SATURDAY : 09:30 TILL 19:30

2)Newroad, Beside Ashri Jewelers, Kathmandu

TELEPHONE:9805554336

Opening Time: SUNDAY-SATURDAY : 10:00 TILL 18:30

3)Krishna Towers, New Baneshwor, Kathmandu

TELEPHONE:9805554444
Opening Time: SUNDAY-FRIDAY : 09:00 TILL 19:00
SAT: 09:00 TILL 17:30

4)Life Care Centre Building, Opp. Americal Embassy, Maharajgunj
TELEPHONE: 9805554395
Opening Time: SUNDAY-SATURDAY : 10:00 TILL 18:30

5)Kalanki, New Millennium House (Opp. Sunrise Bank)
TELEPHONE: 9805554393
Opening Time: SUNDAY-SATURDAY : 10:00 TILL 18:30

6)Kumaripati, Ratna Lok Bhawan, Ground floor (Opp. to Kumari Bank)
TELEPHONE: 9805554325
Opening Time: SUNDAY-SATURDAY : 09:00 TILL 17:30



Ncell Centre outside valley

1) Opposite Banepa Municipality, Way to Mayur Hall, Banepa
TELEPHONE: 9805554334
Opening Time: SUN-SAT: 09:00 TILL 17:30


2) Opposite Naulo Ghumti, Srijana Chowk, Pokhara

TELEPHONE:9805554332
Opening Time: SUNDAY-SATURDAY : 09:30 TILL 18:00

3) Opposite Shani Mandir, Dharan Road, Biratnagar
TELEPHONE: 9805554333
Opening Time: SUN-SAT: 09:00 TILL 17:30

4) Opposite to SBI Bank, Bank Road , Hetauda
TELEPHONE: 9805554337
Opening Time: SUNDAY-SATURDAY : 10:00 TILL 18:30

5) Opposite to Siddhartha Bank, Dhamboji chowk, Nepalgunj
TELEPHONE: 9805554329
Opening Time: SUNDAY-SATURDAY : 09:00 TILL 17:30

6) Main Road, Sahid Chowk , Lahan

TELEPHONE:9805554328
Opening Time: SUNDAY-SATURDAY : 09:00 TILL 17:30

7) Opposite to Siddhartha Bank, Dhamboji chowk, Nepalgunj
TELEPHONE: 9805554329
Opening Time: SUNDAY-SATURDAY : 09:00 TILL 17:30

8) Mahabir sthan, Next to Pum Pum Building, Birgunj
TELEPHONE: 9805554324
Opening Time: SUNDAY-SATURDAY : 09:00 TILL 17:30

9) Dhangadi kailali chauraha near traffic road opp to Global Bank
TELEPHONE: 9805554327
Opening Time: SUNDAY-SATURDAY : 10:00 TILL 18:30

10) Mahendranagarbazar,Madhanchowk
TELEPHONE: 9805554326
Opening Time: SUN-SAT: 10:00 TILL 18:30

11) Damak,Behind Sanima Development Bank
TELEPHONE: 9805554330
Opening Time: SUNDAY-SATURDAY : 09:00 TILL 17:30

12) Ghorahi (Dang), Damodar Chowk

TELEPHONE: 9805554390

Opening Time: SUNDAY-SATURDAY : 09:00 TILL 17:30

13) Narayanghat, Pulchowk ( Opp. Gandaki Bikash Bank)

14) Mahendrapath (Near Prime Bank) ,Dharan
TELEPHONE:9805554340
Opening Time: SUNDAY-SATURDAY : 09:00 TILL 17:30

15) Traffic Chowk, Butwal
TELEPHONE:9805554392
Opening Time: SUNDAY-SATURDAY : 10:00 TILL 18:30

Surkhet, Birendranagar-6 (Opp. Nepal Bank Ltd)
TELEPHONE: 9805554394
Opening Time: SUNDAY-SATURDAY: 10:00 TILL 18:30

Thanking You.

Ncell

International roaming

International roaming allow you to stay connect to home from outside of country.

This include

  • Making calling
  • Receiving phone
  • SMS interworking
  • Balance information – to know the balance, the subscriber needs to dial *101#
  • Balance refill – to top up the balance, the subscriber needs to dial *102* followed by the Recharge Pin Number# and then press the dialing key.

International roaming partner and prices

Country
Operator
Package type
Local out going calls(Rs.)
Call back to Nepal (Rs.)
Incoming calls (Rs.)
SMS(Rs.)
Sri Lanka
Dialog Telecom ltd
Prepaid
46
256
81
33
India
Airtel- Delhi
Prepaid
134
271
240
55
India
Airtel- Tamilnadu
Prepaid
134
271
240
55
India
Airtel-Andra Pradesh
Prepaid
134
271
240
55
India
Airtel- UP West
Prepaid
134
271
240
55
India
Airtel-Chennai
Prepaid
134
271
240
55
Note:- you can make receive calls, and sms while in Ncell network roaming partner Incoming sms is free of cost. local out going call rate is applicable form Nepal, while you are on roaming Friends and family airtime rate do not apply while you are i

Ncell Prepaid tariffs for Sajilo Activated Customer

Out going Calls
Pulse rate in Seconds
Price in Rs.
Ncell to Ncell and all other networks
20
1.99 per min
Ncell to Ncell (Night tariff: 10pm-6am)
20
0.69 per min
To activate night tariffs in Sajilo just dial 1006
 
 

Ncell prepaid Tariffs for Ramro activated customer

Out going local calls
Pulse rate in Seconds
Price in Rs.
Ncell to 3 Favorite number*
20
0.99 /min
Ncell to Ncell
20
1.99/min
Ncell to Ncell (Night tariff: 10pm-6am)
20
0.69 /min
Ncell to NTC GSM\CDMA Mobile
20
2.53/min
Ncell to other network local fixed Lines (NTC PSTN, NTC CDMA fixed, UTL CDMA fixed)
20
2.13/ min
Ncell to other network calls with in different district of same zone (NTC PSTN/NTC CDMA fixed / UTL CDMA fixed)
20
2.79/min
Ncell to other network calls with in different zones NTC PSTN/NTC CDMA fixed / UTL CDMA fixed
20
2.81/ min
Ncell UTL LMS Local Charge (calls with in same district)
20
2.33/min
Ncell UTL LMS Different Charging Area (calls with in different districts and zones)
20
2.83/min
All the incoming calls are free *Rates are exclusive of taxes.

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Comments 43 comments

saurav 6 years ago

i hav a ncell sim....i wanted to transfer some balance to one of my friends....dont u have any services to do that as ntc has....


nitishchaudhary profile image

nitishchaudhary 6 years ago from Nepal Author

hi saurab

sorry to say that but there is no any system to transfer your n-cell balance to your other co friend. the transfer can be made by only authorized people for this they have to take authority from corporate office

for that they most have one registered organization, dealer etc.

after submitting everything one person will come form ncell office after varyfing everything ncell will come one sim card through that they can only transfer credit they can do phone also.

thanks


rabbit@123 6 years ago

i have prepaid gsm sim card but that simcard was not activated still , which process i can activated my sim card do you please explain me


nitishchaudhary profile image

nitishchaudhary 6 years ago from Nepal Author

hi rabbit, you don't have to anything there is only one process that is from where u have taken this sim card they are activating with there special mobile in that time only. if not activated that time than pls contact with your byer or you can directly contact to coustomer care and than also your problem is not being solve than you can directly go to Krishna tower, new baneshwor


ishudin 6 years ago

I hav heard ncell has launched data card for high speed internet. But rgt now it is available 4 ktm and pokhara. I juz want to ask when will it available in narayangarh. I am desperately waiting 4 that data card and behind me there are huge number of people are waiting 4 it..


Niraj Thapa 6 years ago

Hi entire ncell members. I am very desperately waiting the arrival of sim like yours which are full of services. I would like to request ncell that make the net charges monthly nt per kb. EVERY MONTH CERTAIN CHARGE AND UNLIMITED INTERNET IN GSM


dpt 6 years ago

dnno wats goin on wid ma ncell sim card or da account..it charges me upto 3 rs.per sms...dunno watz da matter wid it....i have activated the "ramro number"bt the charge is rs.2 upto minute..even for the ramro number!!??..recharge finishes within 12 hr..not a single person for the enquiry in customercare number.wats goin on??


bivek 6 years ago

how can i activate net on my iphone 3.0?????


coolpokh 6 years ago

http://www.coolpokharacity.com says i have ncell data card sim, how to activate 100mb package, i have 1145 rs balance


nitishchaudhary profile image

nitishchaudhary 6 years ago from Nepal Author

HI vivek

here is the process through u can activate internet in your i phone.

1. Visit http://help.benm.at/ from your iPhone 3.0 device

2. You will see the following screen, select "MobileConfigs"

3. Next, select your provider and download the settings pack:

4. You should now be able to enable tethering:

We are not sure whether a charge would be applied by your provider or whether this is totally legal but many sites are reporting success and I can confirm on a iPhone 3G 3.0 with o2 UK it works OK.

Update: The folks over at TechRadar have received an official response from UK provider O2. According to O2 "Any use of this particular feature without the purchase of the Bolt on is specifically prohibited under our terms of service. Under those terms we reserve the right to charge customers making modem use of their iPhone or disconnect them." Ouch, I'm not convinced that O2 could tell the difference between a web page loaded on the same APN via an iPhone or laptop so this might be a reactive response to put people off. Either way the company clearly needs to look at the option they are providing consumers, £15 a month is a disgusting price to charge consumers just to surf in the same way they would from their phone but on a laptop device.


santosh/jhakash_24 6 years ago

we don't want data based internet we want time based internet, because ur 500 mb package is not sufficent for 5 days of today's user. So i want to say my dear friends of ncell user not to be subcribe of data card until it will time based


bibek 6 years ago

how to set the websms


sunil pokharel 6 years ago

Can any one be my friend ........


Pankaj 6 years ago

HOW CAN I GET MY MMBOX PASSWORD?


Sushant Rimal 6 years ago

Do ncell provide free sms service. Da main default of ncell is dat it gives very expensive services.


melissa shrestha 5 years ago

i have n cell sim and it sometimes shows the ''sim invalid '' sign and sometimes ''emergency'' sign what must i do to ?


melissa shrestha 5 years ago

i have n cell sim and it sometimes shows the ''sim invalid '' sign and sometimes ''emergency'' sign what must i do to ?


shashi k shetty 5 years ago

how to get free web sms ncell to ncell password?


rajendra LS shrestha LS 5 years ago

i have access the ncell net device before a month ago..but in my locality(syuchatar,kalanki) services of 3g doesn't seem to be work....i have tried by changing the network type too but still it doesn't work........as much as faster please update the 3g service on my locality......even i haue to loose the 500 balance of 3g......


rajendra LS shrestha LS 5 years ago

before lunching the 3g service in our country.............your(ncell) team have would done update on 3g in all the area

not only in the ring road area......


Arsad 5 years ago

Do Ncell provide iphone 4 Micro Sim Card?? I m planning to off back to nepal!!!don't know whether my iphone work or not?? Plz reply ASAP!!! Thanks


Rajendra Shrestha 5 years ago

Yup ncell company provides micro sim card but your i phone(or any company mobike) should be unlocked before you using it.....


Rajneesh 5 years ago

I wanted to know the requirements for getting a prepaid Ncell. I am visiting Nepal for for a few days and wanted to avail the pre-paid service of Ncell, can I?


Birendra 5 years ago

Ncell ma gprs ntc ma bhanda dherei manggo chha kina


nitishchaudhary profile image

nitishchaudhary 5 years ago from Nepal Author

to Birendra

kina ki ramro service ko lagi paisa tirnai parcha arko kura ntc bhaneko government org. ho.


ramesh 5 years ago

i installed the apn settings for mobile internet for the iphone 3g but the gprs internet hardly works (does work but rarely and never fluently). 3g service should have been smooth (cause the phone supports 3g connection by default)but that doesent seem to work either. id like to get it done by myself so if u could help out...


Sorus 5 years ago

Mero ncell sim bata chai ncell ma matrai call janchha ..aru ntc ra international call jadaina.. Tara incomig call vane sabai simko hunchha .. Kina hola?


Eku 5 years ago

Ncel ko balan transfer sim kativan6?


sonu 4 years ago

i want to activate gprs service in post paid ncell sim plz tell me the process i tried a lot bt couldn't get success


nitishchaudhary profile image

nitishchaudhary 4 years ago from Nepal Author

have u tried this if not than try this

send SMS to 900224 with text "A" and you will receive a confirmation message from the server.

and if you have tried this before than do write i will try to catch u


Ankit 3 years ago

How do i call india using the Ncell sim card... wht are the basic no.s needed to be dialed and whts the process?


bibek 3 years ago

hey can u have a idea to know the detials of ncell number........like in which name the number is resitered


how can i know the ncell user name by their number 3 years ago

how can i know the ncell user name by their number?


chandra gajmer hansposa susari 3 years ago

this ncell i like because we get mere fecility


prazual 3 years ago

Does ncell sim works on india?if yes can u explain me the tariff plan


cantos vantos 3 years ago

how to transfer bal


asmita 3 years ago

Can't we transfer balance from one ncell sim to another ourselves, without going to the ncell centre??? Please do answer my question.


deepen thapa 2 years ago

can i know the details of the owner of my number.......my sim was registered in my friend's name and he is out of contact so plz can you give me some solutions??????????????


neh 2 years ago

Cn I use my ncell no. In India???? If yes then pls gve me full details abt this......


Tara Nath Sapkota 2 years ago

I recharged my ncell SIM with Rs 500 from hello Paisa and got confirmation on my mobile set having the charged SIM but once I checked balance , there is no balace added. Where is my money gone?


jeewan 2 years ago

Mero last cal kati khera gare vanne k idea xaina ncell bata plz reply me


janardan 2 years ago

I have one ncl sim card . I want whose name for buy this sim card .or who use this sim.


doll 2 years ago

Ntc3g sim is much better m using both on iph and samsung tablet n the balance it stays better than ncell far cheaper n internet is good so its cheap and best

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