problems with Straight talk cellular service

Poor or potentially fraudulent celluler services

"If you have experienced poor service, lost finances,or over charging your credit card or bank account from Straight talk in any state, Let me know so we can eliminate this problem together! Read on for more details!
"If you have experienced poor service, lost finances,or over charging your credit card or bank account from Straight talk in any state, Let me know so we can eliminate this problem together! Read on for more details!

Help Me Help us ALL....Together!

I went from a yearly service to Stright Talk pre paid because I needed to cut communication costs from my previous cellular plan from another company. As I researched I came across Straight Talk pre-paid which offers unlimited minutes anywhere in the U.S. as well as unlimited texts, and internet for $45.00 per month....WOW! I was previously spending $340.00+ every month for 3 phones and my laptop, and only one phone had unlimited minutes.

   Everything was fine until I went to pay for my next month for a total of $49.83 with all the raxes, service fees, etc. They told me my card was declined, so I asked them to try again, then a different card, and on and on. I then received a "late unusual" call from my bank, as well as my separate business bank in which both banks informed me that (first bank) $199.32 had been deducted from my account and these four simutaneous transaction popped a red flag, all from Straight talk. Then, the second bank also informed me of two simultaneous transactions for a total of $74.70 had been deducted from that account! Holy Smokes! All within one hour for a grand total of $274.02!!! Ironically I do not have any service whatsoever $6, even though I paid 6 times over for a bill that should have only been $49.83

    This is not all, after contacting these people 7 different times, with the fact that both bank statements show deductions/payments made to Straight Talk out of Florida, Straight Talk tells me they have NO Record of any payment, although they DID confirm ONE of the six payments made ( in which they told me the other five were declined) and that one phone would have service restored....still, NO SERVICE. I asked for supervisors during each call, only to be given the run-around with out any contact with a supervisor until the 5th call to them, I tought "finally" but then I laughed because when the man put me on hold to get a supervisor he returned to the phone and introduced himself as the supervisor, same guy!

     Any how, I have submitted complaints to the Federal Trade Commission, as well as the MN Consumer protection Agency AKA: Attorney General's Office, and  the MN State Utility Commission. If you, or anyone you know has had Problems with Straight Talk/Trackphone/Verizon Wireless and did not receive fair, or any service at all, please let me know. With each account of each problem reported with these companies, we can put an end to this by simply responding to this Blog, as I will send all batch reports to the above listed organizations.

Sincerely,

Brad Streets

Comments 304 comments

Dannielle Brockman 6 years ago

I just got a phone with this company two and a half weeks ago. I got the $45 unlimited plan. The internet worked just fine for the first week, then one day it stopped. I called the next day and they tried resetting my browser settings multiple times, so they said give them 24-48 hours to fix this problem and they'd call me with further questions. Well a week went by and I still had no received a call and my browser was still down. So I called them once again, went through the same process and allowed them 48 more hours, still haven't received a call and its still down. Today when I called they tried getting me to do the WHOLE process all over again. I told them to just transfer me to a supervisor and they denied my request because I was calling from the phone with their service. They gave me the corporate office number and they said they can't refund my airtime and I should refund the phone back to where I had purchased it. It's not the phone, they did something to shut it off. They told me to give them 24 more hours to fix it. I have had nothing but problems everytime I call the customer service line. And they all sound like they don't speak much English.


Kc Chandler 6 years ago

I have had my Straight Talk phone and $45.00 a mo. unlimited service plan going on 2 months.

During this time I have seldom been able to access Yahoo Mail. I keep getting an error code and I have been told time after time that it is Yahoo's problem and they are trying to work it out. Sometimes it works and sometimes it doesn't.

My major complaint is 4 out of 5 text msgs I receive come in as duplicate 5 or 6 times and the sender isn't sending them. They have re-set my phone over and over.

I love my new phone and am pretty satisfied with my service if it weren't for the problems listed above.


fred james 6 years ago

DO NOT BUY FROM THIS COMPANY !!!!!!!!!

I used there automated phone number to activate my phone. After they mad me enter my $30.00 minutes card to activate the phone I was told it would be activated in up to one hour. 2 hours later i called customer service and was told by them it could take up to 24 hours.

They provided no help and as much as said oh well just wait the 24 hours.

This company LIES to you when you activate one of their phones.

DON NOT BUY FROM THIS COMPANY !!!!!!!!


Eric 6 years ago

Straight Talk is HORRIBLE!! Very poor customer service, and they can't speak English for SH*T!! For no apparent reason my phone was deactivated the other day and I was told it would take 72 hours to be reactivated and to wait for a phone call... Well, I am now going on the FOURTH day.. NO SERVICE STILL!! They don't give a f*ck about their customers and I give them another year (if that) before they run out of business...


Greg Tonger 6 years ago

I have never heard any one in my world ever have any serious problems with Straight Talk, the worst is spending a little time talking to CS. I have been with them for a couple of months and am really loving the $45 unlimited plans, have experienced no problems and everything works as expected. I agree they need to work on the CS but im saving alot of money compared to my old horrible contract that its worth every minute to CS.


Glynis Harps 6 years ago

I just got off the phone with straight talk, they should name their company straight BS. I have had my phone for two months in Seattle, WA I have been on vacation for 2 weeks in a town outside of Seattle called North Bend, WA zip code 98045. My phone and internet has worked fine and all of a sudden today I received 2 texts messages about auto refill and after reading all the credit card complaints I am glad that I have not give them my debit card number. My service suddenly stopped working I have spend the last hour dealing with them and all I got for an answer is that this area code has spotty service well it seems odd that all of a sudden the service is spotty, also I am not a techie but if my phone can update the time why do I have no service my phone is talking to some tower or the time wouldn't change seems logical to me. I talked to a supervisor named colton and he was rude and what a jerk. When you enter the area acode for were I am it doesn't say spotty service it says it will work here. That's false advertisement.I asked Colton if ST has a relationship with Verizon and he said no we have nothing to do with them well that is a lie. Also I had two customer service people that beleive they are affiliated with Verizon. So what is really going on with this company. THEY ARE CHEATING AND STEALING FROM PEOPLE.


James 6 years ago

The worst phone company ever created: F%#^^^# Straight Talk. I spent over 5 hours this month trying to get there service to work. So it worked for the first month. I go to reload it before my minutes expire. They tell me I have an error on my account and wait for my account to expire then I will be able to get it working again. I call back after it expires and give them all my info again with my service pin and serial number. They again tell me I have an error. To make a long story short. I called them about 10 times this month and no one can fix the problem. I get transferred 4 different times every time I call. Then I usually get hung up on by the 4th transfer. I have an $80 phone i can't even resell because it is not going to work for anybody else. I just sent out an Email to straight talks sister company Tracfone in hopes that someone there might be able to help. ANYONE interested in taking down all of Straight Talk, TracFone and Verizon. This is Verizon at the core. IF ANYONE IS INTERESTED in A HUGE LAW SUIT AGAINST STRAIGHT TALK Pleas Email me at MichaelMarketer@gmail.com. Together we can crash this company. But we need a good case as Verizon is the company that backs them.


Deborah 6 years ago

I bought two Straight Talk phones and plans. I activated one then the other about one month later. I ported a number for the second phone. Porting the number was critically necessary.

Well, after one month of use, the phone with the ported number spontaneously de-activated itself. After about 30 minutes with customer service, I was told to wait 24 hours. Then what do I do if this stall technique produces nothing?

I have to take a loss but I will not continue with Straight Talk. I will let the first phone expire, the second one is useless anyway. My husband has urgent health issues and needed the ported number.


Toni 6 years ago

My son has made daily complaints to StraightTalk about his phone and is constantly told by a very difficult person to understand that to wait 24 hours or the phone is in the mail. This has been going on for two weeks with no satisfaction and a broken phone. What crap. Anyone else would be out of business for this kind of service.


Michelle Newman 6 years ago

So far I love Straight Talk!! Only drawback was I purchased the $100 Samsung phone since it was able to download games. No games are offered at their website.


CindyH 6 years ago

I have had such a different experience with Straight Talk! I LOVE IT SOO MUCH!! I have the best service ever and have had no problems whatsoever getting on the internet. With only paying 45 dollars a month for unlimited texting, minutes, and data... you can't go wrong!


Ian 6 years ago

I have had no problems with Straight Talk at all so have had no reason to call customer services. I wonder if a lot of the earlier troubles were teething problems as the service is quite new and the popularity of it HUGE!! Good luck and keep with ST--it's the best value for money in the US


Umar 6 years ago

Definitely not teething problems. I just spent the past 45 minutes with retarded 'customer service' reps, who insist I take the battery out, put it back in and call their activation number. Then I get put on hold at least three times, the third time I'm told the zip code I'm in is suffering from an outage (I live in a fairly large city btw). So I ask, what happened when I was ten miles away at work and tried to activate? Dumbass goes,'I have no way of knowing you tried to activate in a different, I'm only talking about the zip code you're in.' M'fer if I hadn't told you my zip code, you would never have known where I was!!!

So on the last transfer, I apparently got a supervisor in florida, who does the same bs all over again, and then tells me they have to 'manually' activate it. And that takes another 24 hours....it's either, 'can you hold for 3 minutes?' or, 'it could take 24 hrs'

I'm about to have an aneurysm!


tracfone 6 years ago

Hello Tracfone customer my name is Elston and I am a Tracfone Employee and I am here to assist anyone that is having a problem with their phones. you can contact me at by email elombillo@tracfone.com.


brent evans 6 years ago

Want to let you all know of my experience with staight talk and walmart. Rural East Texas. I have Good service on my NORMAL contract verizon account. Decided to try ST without porting my # or ending my verizon acct after reading so many negatives on web. Bottom line, if you are on welfare this is the phone service for you. If you have never had your own cell phone service in your name, this is your service provider. A mother of two with her recidivist 'old man' was buying a cheaper one in front of me @ walmart. Asked her how it was and she said it was great and all of her family and friends had been getting them. (I should've known then...) This was stated as her man kicked the ball ALL THE WAY DOWN THE LONG ISLE @ walmart. What losers! But that is another thread. When purchasing the r451 @ walmart on gilmer rd. in longview, I asked the walmart associate what return policy was. 3 months, he says. I buy the $30 card to start. Had trouble with customer service from the start. It would not activate from home. I decided to return it that night, but when I got to walmart on estes pkwy., I tried the activation sequence again(by my own memory) and got it to work. So i tried it for 16 days. I say 16 days because I just decided to return it tonight, when they told me it had a 15 day return poicy on this $99.98 phone. I cursed. F word. Then apologized , as I knew it was not their fault.( I was returning @ a different walmart). I did get to return it for a full refund of the phone price. @ sam's club kiosk I had a conversation with the rep, before returning the phone, where he said he was considering switching to ST, but was concerned over PRIORITY. e.g. ST is not going to get priority over the middle class monthly subscribers @ full price over verizon's network. I can say this is so. When on ST, I dropped more calls, sometimes got clicking noises in background, customers finally got me, saying the phone previously said it was a non-working #, and/or out-of-area or something? Sometimes texts would come out crazy or not at all. Mobile web is laughable! At least I only wasted $32+ trying it out. I can only imagine my grief had I ported my # !!! Again, my thoughts are this is a good phone if you must nor rely on it. If you are just playing. If I lose just one new customer because of this bad connection, what is the cost to me in that one call lost plus potential new referrals? I must say I in NO WAY work for any cell provider. Just hope this helps someone in Longview Texas keep from losing their head over this one. I just purchased a new battery online for my 2 year old alltel phone. They are gonna have to kick me off of my old alltel contract as I never upgraded phones yet. Anyone else out there long for the days of analog cell phones for just plain talking on the phone? Good luck to you all. uluvmymonkey2@aol.com


ANNIE 6 years ago

MY HUSBAND PURCHASED A PHONE FROM WALMART FOR STRAIGHTALK. IN THE BEGINNING IS WAS PERFECT, THE PHONE WAS GREAT. THEN, WE GOT THE UNLIMITED PLAN FOR $45 AND HIS CELL PHONE STARTED ACTING UP. HE CALLED TECH SUPPORT TO SEE IF THEY COULD FIX IT, AND THEY WEREN'T ABLE TO CORRECT THE PROBLEM. THEY TOLD HIM THEY WOULD BE HAPPY TO SEND HIM ANOTHER PHONE, AND IT WOULD ARRIVE IN 3-5 DAYS. WE GOT AN EMPTY BOX. HUH?? SO WE CALLED TO FIND OUT WHAT WAS GOING ON AND WHY THE EMPTY BOX WAS SENT. THEY THEN TOLD US THAT WE HAD TO SEND THE OLD ONE BACK IN ORDER TO GET THE NEW ONE. WE CAN'T DO THAT, IT'S A BUSINESS PHONE, AND CAN'T AFFORD TO BE WITHOUT IT. THREE DIFFERENT PEOPLE TOLD US WE WOULD GET THE PHONE, WITH NO WORD ABOUT SENDING THE OLD ONE FIRST. NOTHING HAPPENED. I CALLED, LOST MY COOL, AND TOLD THE SUPERVISOR THIS COMPANY IS THE WORST I HAVE EVER DEALT WITH. CUSTOMER SERVICE IS IMPOSSIBLE, THE SUPERVISORS AREN'T ALLOWED TO OVER-RIDE THE SYSTEM TO HELP THE CUSTOMERS, AND CAUSE A NEEDLESS AMOUNT OF STRESS FOR EVERYONE. WE ARE NOT ASKING FOR A $500 DOLLAR PHONE, WE ARE ASKING FOR SOMETHING THAT WAS PROMISED TO US BY SEVERAL PEOPLE. WE HAVE PAID FOR A PHONE THAT WE DON'T HAVE ALL AVAILABLE ACCESS TO, FOR A PLAN WE CAN'T USE TO MUCH, AND THAT'S ROBBERY AS FAR AS I AM CONCERNED. I HAVE NEVER, IN MY LIFE, DEALT WITH A COMPANY LIKE THIS, AND FULLY INTEND TO DO MY BEST TO STOP PEOPLE FROM BUYING THEIR PLANS, AND PHONES. BOTH SUPERVISORS TOLD ME, POINT BLANK, THAT THEY WOULD NOT SEND THEIR PHONE IN WITHOUT HAVING THE NEW ONE FIRST, SO WHAT DOES THAT TELL YOU? NEITHER ONE OF THEM HAVE A CELL PHONE WITH THAT COMPANY EITHER...THAT DOESN'T SPEAK WELL FOR THE COMPANY AT ALL. THEIR OWN SUPERVISORS DON'T EVEN HAVE A SERVICE THROUGH THEM. WOW.


Me 6 years ago

I bought a straight talk phone for my son through the walmart internet. It is the phone that is not carried in the store, only 29.99. The back keeps coming off. Just kept putting it back on. Finally, three days ago, the battery fell out due to the somewhat loose back. 4 hours later after the battery dropping, the phone will not turn on at all. I called them today for the first time. They asked me if I "dropped" the phone. I said "no" as I had just finished telling them what happened. Then the non speaking english girl who was very rude told me that I should have called when I first got the phone. I asked what is the policy of faulty phones, like, what is the time frame your supposed to call in, she had no answer. I said, yeh, exactly, it is none of your f in business why I did not call right away. I am being honest with you and your phone is defective and not working not because of me but because of your phone whether it happened yesterday or three months ago. She claimed to go talk to her supervisor who could not speak to me directly. They refused to send me a replacement phone. I just purchased my 45 dollar phone card last week and my son needs this phone so I can contact him as he is tutored after school. I called again and went through the same exact situation and could hardly understand the female. I was given another number to call and they could not even tell me who the president of this so called company is. I will be calling first thing in the morning and will call my local news station if nothing is resolved and will give the news station this blog. Thanks for listening. Every penny is so important to me right now.


Steve Gillespie 6 years ago

2/26/10 bought a Straight Talk phone to use for business and needed browsing capability. Activated service for $45 a month. Immediately found it wouldn't browse to anything but a handful of social networking sites. Straight Talk then confirmed that is all it was set up for in my area. Unbelievable! Nothing on the box suggested limited browsing. Walmart refunded the phone. Straight Talk refused to refund the 1st monthly airtime even though I was just a day into it and it was their service that didn't deliver as promised. Now I just found out they have continued to bill me a second monthly fee.


cece 6 years ago

well i have had my straight talk for about 2 months now and nothing werid has been happeing


Elle 6 years ago

I had no issues until I went to pay for the second month.

Now the phone is off, CS is retarded and they have no idea when they plan on having service restored. Been paid for, they got the money, but I've been in a 4 hour processing stage for 24 hours.


al 6 years ago

I just got ST phone and service and i have a problem that I dint get text. I can send out but receiving has been problem. and their CS cant resolve the issue.


Kay 6 years ago

I have had similar problems, I am so upset and frusturated. I got my Straight Talk phone around March 1 after having problems with no service and being overcharged by AT&T. It as the worst mistake ever! The porting of my number was horrendous. I bought a card, ported the number and when I called CS to check the status they kept telling me I would have to buy another card. What?! I told them there is no way I am spending another $30 when I haven't even used the first $30 card. Anyway, they refunded me the $30 and my number was ported and everything was fine...until yesterday (April 27). Well, I have to refill by the 29th so I planned on doing it on the 28th. But yesterday I noticed I was unable to make or receive calls or send or receive text messages. My browser didn't work either. I called CS and they had me do all these crazy things like enter codes and take out the battery, turn the phone off, etc. Nothing worked. I am a college student and after being on the phone for almost an hour, I had to go to class. So my boyfriend took over for me. Every couple minutes the CS girl would say "I'm still trying to contact the technical department please hold for 3 minutes." It felt like she couldn't fix the problem, was never contacting tech anyway, and kept putting us on hold so we would hang up. After about 2 hours on hold she told my bf she would send a new phone in the mail and I would receive it in 2-3 days.

After class my bf tells me this and it seems fishy. She gave him what she called a "ticket" number and I received a very strange email from NET10 full of letters and numbers that made no sense. I called ST to see what was going on and he said in order for me to get a new phone I would have to send back my old phone and once they receive it in their warehouse they would send me a new one. Yeah right. So right now I have no phone and I'm losing my very important ported number. I switched to ST to save some money because its hard for me to pay for expensive phone bills when I'm trying to put myself through college. But in the end I would rather work my a** off to pay for an $80 phone bill than having to deal with ST. They are crooks and I can't believe what they are doing is legal! I called Walmart and they said it would take them 15 days to replace my phone, WTF?! So I will be going there tonight and asking for my money back. The whole situation is upsetting. Altogether I have spend over $200 on the phone and minute cards. I will be contacting Verizon soon to set up an account with them.

Also- be aware of the terms and conditions of the unlimited plan. "We will presume you are engaging in a prohibited use, in violation of these terms and conditions, if you are placing an abnormally high numbers of calls, or repeatedly placing calls of unusually long duration (as compared to other customers on the same service plans), or if your talk, text or data usage is harmful or disruptive to the Carrier’s network or services. If we determine, at our sole discretion, that you are using an unlimited service in violation of the Straight Talk Terms and Conditions of Service, or in any other manner that we deem to be unreasonable or excessive, then we may terminate individual calls or data connections or, after providing notice to you, terminate your service, decline to renew your services, or offer you a different service plan with no unlimited usage components."

UNLIMITED REALLY ISN'T UNLIMITED. IF YOU USE IT TO CONTINUOUSLY CALL A NUMBER OR USE IT FOR LONG DURATIONS YOUR ACCOUNT CAN BE TERMINATED WITH NO REFUND!

I recommended this to my family and friends and now feel horrible about it. I hope the law catches up with this company.


Kay 6 years ago

UPDATE:

I contacted Walmart and they will not accept a return of my phone or an exchange, even though I told them it was defective. They said it is past the 15-day period. Now I am stuck with a $100 dollar unusable phone and almost $100 worth of minute cards.


Rick 6 years ago

Kay, it is actually 90-days for prepaid phone - written/documented on Walmart policy (Walmart manager has a copy of this). You should be able to return your defective phone without any issues. Only the postpaid phones like ones from ATT follow the 15-day policy. If they have problems, ask them to show you the policy for prepaid phones.


Rick 6 years ago

Kay, as a note, I was able to return my phone (LG with annoying sound issues) after a similar hassle with a Walmart CS, who insisted that the 15-day policy also applies to prepaid phones. Well, I then promptly asked her for their policy manual, and we were able to locate a section for prepaid phones - 90 days. Post-paid is different, though, and it clearly states 15 days for those (on that big Walmart sign hanging over the CS room, but it also clearly states that it applies to postpaid phones only). Clearly, 15 days is not enough time to test out a phone, so I don't plan on buying any postpaid phones from Walmart.


Beth 6 years ago

I have paid to continue service on my straighttalk phone about three days ago. The charge cleared my account (only once thank goodness) but I still have no service. No one is answering the phone at CS and now there is only a busy signal. When I have logged into my account it has said that my request is being processed but now it says nothing at all. I think I may be out $32 and without a phone! I agree that the entire straight talk, trac phone, verizon entity needs to crash and burn.


Porky 6 years ago

I just spent 98+ dollars for the samsung sch-r451c. On top of that, a $45 Unlimited card and a 4GB micro SD Card. Went to register and get things rolling on Straighttalk.com. All was well until I tried to activate it - "We cannot activate your phone at the moment. Pleas try a later time". Tried again and again to no avail. Next day in the morning, got it activated. But now the operator person is saying I have no plans!!! WTF!! Went online again, into my account and it shows the $45 unlimited service card and all!!! Called Customer support over 20 times...is busy or someone answers and then give you the run around and hang up!!! I am frustrated to hell with Straightalk. I am a tech guy and here is what I know about Straight talk. Its a subsidary of Walmart that uses Tracfone and Verizon Cell Towers and lines. If I can't get this phone going - count me in on the Class Action Lawsuit.


Brenda 6 years ago

Anyone having trouble with their phone service? My phone says my service has been disabled since last night. I have been on the phone waiting on CS for 3 1/2 hours now. I paid my service 5 days ago. Even when my service has expired, I have never gottin the "service disabled" message.


jessica 6 years ago

i just went and got a card to add to my phone, it is not loading for some reason and i can't get ahold of CS. anyone know what is going on? my account shows it was added but my phone still don't work. under my phone number in the phone it has a different number than what i have also. the two numbers for the CS are both saying the network is busy, anyone know what's happening? if so e-mail me at jessicarobson1982 @yahoo.com thanks and hope it all works out for everyone.


WES NANCE` 6 years ago

I have a ST phone. Cheap LG 220 . It works just as well as my old Verizon phone EXCEPT for it doesn't have a camera so I cannot receive pictures etc. But it is way cheaper for the same coverage. When it works I have no problem with ST.

Here's my problem. I let my phone run out of time. Had the new card just didn't renew it that night. Next day no service so I figure no prob, get on the net, 5 mins back at it. WRONG!!!!!!!!!!!!!

"We are experiencing unusually large volumes of calls at this time". Well it was a Sunday morning. And Sunday evening. And Sunday night.

The website tells me that my phone is in the process of being reactivated .Wait 24 hrs and call customer No service. GOOD LUCK WITH THAT!!!!!!!!!!

Monday, I try many times to get thru to customer NO service. Finally get on hold for 5 mins it says. This is around 9:45. I left the house phone on hold while I tried also with the other ST phone for 2 and a half hours. Finally at 2;45 or so, house phone dies (still on 5 min hold)...

You get what ya pay for but there is No excuse for NOT getting what you pay for......

Get with the program Straight Talk. Lots of AMERICANS would love to have the job of ACTUALLY ANSWERING THE PHONE!!!!!


None 6 years ago

Yesterday I added a $45.00 unlimited card to my account online. The transaction went through and my account reflects that my unlimited service is good until 6/1/2010. This morning I tried to make a phone call and get a message stating there are not enough credits in my account to make the call. I checked online and it shows I'm good until 6/1/2010. I've been trying for hours to contact customer service and it either rings busy or when it does answer I'm told because if high volume they can not take my call and the system hangs up on me. With taxes I'm out $48 and change. I feel like I've been scammed!


vince 6 years ago

I have had the same problem with refilling my card. It says it is updating and to test my phone in 5 minutes. Nothing. Called CS, nothing there too. Waited for 1 hour 15 minutes on hold. I am not a happy camper. I have had the service for 3 or 4 months and it was fine up until yesterday when I tried to add the minutes. 24 hours now, and still nothing. Why don't they post something on there website saying they are having problems. This is going to cost them in future business, big time.


Keith 6 years ago

I bought a phone for my daughters birthday .. was told they were better then Cricket .. which I was originally going to get... so I buy the 40$ phone and a 45$card ... took 6 hours to activate... then as stated above... NO SERVICE>>> says I have insufficient balance even though my account says good through 6-1-10 ... someone better refund me money for the days I loose .. and NOW it's a crap birthday gift to my daughter... THANKS STRAIGHT TALK !!! I'll give it a few days , then its' going back to Walmart for a refund ... and I will get my money back for the 45$ I'm out of due to there problems....


anthony 6 years ago

Yeah, so I have been having the same problems i have been on hold for over an hour. Additionally i have religiously been calling all day. Sometimes it hangs up before anything even happens. I did talk with cs yesterday what a joke that was ....cant speak english and have little to no knowledge of anything to do about the problem i am soo annoyed! We should all just boycott this ridiculous company. Im happier paying more money if i will actually receive a service. This is litterally making my blood boil ... we need to unite and come up with a plan fast this is not right at all they are clearly robbing all of us!!!!


KTOHIO 6 years ago

I talked with a rep. after waiting 30 minutes (when it said my wait time was 10). She could barely speak any English and said she was working on the problem....(sounding like she was just hitting keys) then told me to hold on she had to get her supervisor who (is standing next to her)? She comes back and transfers me to another line. Funny, the next lady sounds just like the first lady. She told me wait 4 hours and try the phone. Of course it didn't work, kept saying there wasn't any minutes on it. So called back today and was put on hold for 53 minutes ... hung up. I waited till this evening and still nothing. Company is a joke. When I called it sounded like I was talking to someone in another country. Static, terrible connection, she could barely speak English. DON'T BUY!!!!!!!!!!!!! You can return the phone but they WILL NOT REFUND YOUR MONEY FOR THE MINUTES YOU PURCHASED.


anthony 6 years ago

has anyone come up with any kind of solution yet? this is really frustrating. hows boost service?


brandon tilley 6 years ago

same here on hold for 3 hrs 30 mins and now their website is down.fn forigners that what the real problem is. im out 48.00 also. thanks straight talk aka verizion


Samantha Odell 6 years ago

so i refill my card this morning and everything was fine. then randomly it wont let the txts i sand go through. then it states that my service is deactivated. i checked the website and it says its activated and loaded. what the hell. i stayed on comuser service for an hour and NOTHING! Help?


Fred 6 years ago

Today is Monday. No service all day. Service came on at 8 pm. I still cannot get someone to answer at customer service. This whole thing has been very upsetting.

Drove to Wal-Mart earlier and was told to call Straight-Talk. Wow! Why didn't I think of that! The website is lousy! Customer No Service at its best.....

Jacksonville, Florida


Scott 6 years ago

should be working now.. i just tried calling out on mine and was finally able too!!!


kgnade 6 years ago

long story short , we are having all the same problems listed have been on hold with cs for 3 hrs now , pd for refill 24 hrs ago, still no service and to top things off when on a road trip with the family no one had service outside austin for 2 hrs . scary me , husband and all the kids noone had a woring phone bc we all switched to st..!!


Sue 6 years ago

I read on yahoo answers they are having problems because of a tornado. It knocked towers down. IDK


Sherry  6 years ago

Same here....LONG and ugly story- The service was fine, then I went to refill and they told me that the system was experiencing an 'error' and gave me a 'ticket number'...told me that they would try to fix it within 48 hours. My service has been shut off for 24 hours now, and I can't get through to customer service. There is a recorded message on the customer service line saying that they are sorry for any inconvenience but that they are experiencing difficulties (they ought to try being on THIS end of the difficulty!). So- I guess I take the phone back and hope for a refund? There seems to be no way to refill the dang thing!


Charles 6 years ago

Same story here. I re-activated my phone May 3rd(service expired May 2nd). While re-activating on the website, I all entered my refill card number. Re-activation went OK. But, then I tried making a phone call and I got the "Insufficient funds" message. I thought I must have entered the Refill card code incorrectly. But, when I went back to the website to re-enter the number, I got a message that the card code had already been used. So, now I can't make any calls and I am stuck like everyone else.

I am also a little worried that when the system does come back up, the refill I did won't show up in my account (that would be so typical) and I'll be out the $30. This morning I tried calling customer service. I was on hold for an hour, and then the call was disconnected. So, I just gave up on calling.


Jesse B 6 years ago

I have the same problem!!!has anyone got a solution???


samantha odell  6 years ago

does anyone else have the message service deactivated posted acrosss their screen?


Charles 6 years ago

Samantha, my screen looks normal. I just can't make any calls.


Jim 6 years ago

30 days And i still have no service! I first was told that it would be turned on in 24hrs, 7 days later and still the same, Now it has been 30 days and still nothing. Just got off the customer service and was told 24-48 hrs. I would love to join a class action suit against this supposed company.


Samantha Odell  6 years ago

So i called customer service today and surprisingly i want on hold for an hour. maybe 15 mins. i explained my problem and the woman walked me through what i had to do and now it works! lesson: Don't mess with code entry mode! :)


jesse b 6 years ago

i just tricked the system... i didn't want to pay security deposite so i just when and bought another 40 dollar phone a switched to that it worked!!!


jesse b 6 years ago

then i switched back to my old phone and took the phone back to walmart!!!


Charles 6 years ago

I finally got my service restored. I called Customer Service this morning. To my surprise, it as just a 10 minute wait. The rep asked me for the refill card number that I used that did not get credited properly. Then she had me dial *228. After that I was able to make calls. I had no service for 5 days.


Malisa 6 years ago

I too had service issues. My phone was cut off 3 days ago and i had to wait until i was paid to buy a new service pack. Last nite i went to the ST website and bought service, it took the money from my checking acct., but after :activation: i still couldn't make calls. It kept saying insufficient funds in account to make calls.I called customer service, they were closed so i figured i would call them this morning. That was before reading all of the horror stories above! i had no idea this was happening to other users....

so, this morning i get up to call them and check the phone again, still no service. yet on the web site under my account, im good to go for another month. at this point i am pissed, i keep trying to do the *22890 thing and it says programming went thru but yet i cannot make calls. so i call customer service. the first time i called i was on hold 20 minutes and my house phone dies. the second call to them they wouldn't let thru, it said due to high volume of calls for me to call back later. third call i was on hold for 83.50 minutes! no one ever came to the phone, it was the same crappy music and message over and over again about how important i am as a customer! yeah right! so as i am boiling mad i am reading thru this blog and i see the *228 thing and thing what the hell...i tried it and my phone immediately started working. i feel like their CS is shitty and their networks may have issues, yet until now i have never had a problem. Thanks Charles for posting the fix that worked for you, coz it worked for me :)

i pray everyone else services and issues are resolved quickly!


Kim 6 years ago

I had a slight problem with Straight talk, I downloaded a ringtone for my phone and as I was completing the transaction, got a message saying their was an error and couldn't process my request, went through the process again, entered my credit card number for the second time and did not get the ring tone. I was charged 2 x for the ring tone and called them to tell them this. They said they could only see one charge. So I asked for a supervisor and they transferred me, he said he would issue 2 $2.99 credits. This was over two weeks ago, the credits have not shown up. I've called twice and was on hold for over 2 hours and never was able to get through both times. I now filed a dispute with my bank and saw today they issued me one credit and are still investigating the other dispute. Very irritation even though it's only $6.00, it's the principle. Very bad customer service.


Frank 6 years ago

Salisbury, NC / Bought the phone and everything you need service card on May 3 2010. After a week with only three days the phone worked with Verizon stating unable to authenticate the phone I plan to take all back to Walmart and file a formal complaint. I'm discussed because if it worked it has a good cell network with Verizon.


john 6 years ago

nothing but cust serv problems.. A lousy company


StephanieKC 6 years ago

Where do I begin! Obviously you all have had a similar experience with Straight Talk. We (my sister and I) bought my Mom a phone for Christmas and enough "cards/minutes" to last her until next Christmas...unfortunately. Now it took us a week to get through to a CS agent. Whom I finally made contact with and couldn't understand her broken English. So I asked where I was calling? She said Philippines...of course. So after several can you repeat that? I didn't understand what you said. I finally got an "answer" they were having technical difficulty. Really?! So how can we get my Mom's phone working again? She read something off a script. I asked again how do we get the phone working again? She told me they'd have to reset it and issue a new phone number. I said no that's not acceptable to which she proceeded to explain what she needed off the phone to proceed. I finally told her we don't want a new phone number. I want it reset like everyone else's phones you've fixed. Needless to say this went on for a while. Two days later the phone is fixed with yet another phone call, and being told to call another number and it's working...for now. I am so disgusted with this service. If it were up to me I’d have my Mom with another service; she wants to use the rest of her minutes so we don’t waste our money. I’d sell them on EBay but she won’t have it. I know one thing for certain, I've spoken to several people about this...Boost Mobile. Their CS agents are in America, they speak English and you can understand them. Their unlimited plan is $50 a month $5 more than Straight Talk and a lot less headaches. That's who we're going with come Christmas time. The people I've talked to are very satisfied with the CS agents, the phones and service. It's a shame this couldn't work out for Straight Talk they have a good plan here unfortunately it's at the expense of the consumers. : (


Joelle1225 6 years ago

Nothing to say but they suck, don't speak english, leave you hanging for hours, and pretty much have horrible service in every way. No internet, and their customer service is the worst I have ever seen.


stunyman31 6 years ago

yeah i refilled my phone about two weeks ago and it was perfectly fine. but than just about 3 days ago my service keeps acting up like it says i have full signal than not even a second later it says i have no signal. what the hell!! but when i do have full signal it wont let me make calls or send out texts.

what should i do??


Nat 6 years ago

My gorlfriend bought a staright talk phone and has had it two months .she tried to add time on it and they changed her number after the first month when she added time on the 19th of May the number was changed again and then it stopped working the next day she called customer service to only get put on hold for most of the day only to be told her old number could not be restored to her phone because the number had never been activated ib the first place

by some idiot that could not speak any understadable english at all and now they gave her a number that no one can call when you try you get a busy signal these people that run this company are morons

I would not recommend this phone service to anyone unless you want a constant headache trying to use their services

DO NOT BUY THIS PHONE SERVICE NOR ONE OF THEIR PHONES ITS A TOTAL RIPOFF


robert maxwell 6 years ago

i bought my daughter a phone for $100 and a card for $30. the first month was fine. so i decided to sign up for the automated deduction service from my checking account. the day they deducted the money from my account, her service stopped. i have since talked to cs, when they would answer the phone, and 7 weeks later, and over $60 later, her phone keeps saying," prepaid service is disabled." i have been trying on and off the past week to get in touch with them, but i have had no luck. i have a very storng feeling i have been ripped off. something should be done to this company. they have basically robbed me.


Austin Dean 6 years ago

Seattle, WA / I tried reloaded my services on Tuesday (5/18/10). I have 1 'all you need' plan and 1 unlimited plan. After 4 attempts to reload my services - the system told me my credit card was declined. Needless to say, my cell phones are not working. I'm receiving error messages "there is not enough money on your account for this call". I checked my bank account and sure enough there were 4 charges to my account and the Straight Talk folks automatically signed me up for the recurring service plan. I called Customer Service to explain my concerns. I was told by the CS Rep there currently experiencing technical difficulties. Call back in 2 hours. Again that was Tuesday – I’ve call back 7 times since then. I’m placed on hold each time for approx. 45 minutes then the phone-line disconnects. This situation wouldn’t be so bad; if I didn’t use these phones for Business.


Emily 6 years ago

I have LOVED straight talk since I got it last summer. Between my husband, myself, and my two sisters we have bought about 10 phones. I have always loved everything except their crappy customer service which just flat out sucks!! Usually I just refill online and everything is fine. We have recommened this to many of our friends who have also signed up. Well yesterday my I had to refill my plan, mine worked fine but my husbands stopped working then at about 5pm mine stopped working. I tried calling customer service yesterday to find out what the problem was with his and noone ever answered. I called first thing this morning and was on hold 2hrs (on speaker phone while I worked I would never sit and hold a phone that long) before giving up and hanging up. Now when I call it says "we are having high call volume call back later" I don't know what to do I just paid for my service yesterday. I was looking to see if anyone else was having a problem and if they knew the answer. Up until this point I haven't had any problems my internet always works great and I always have good service which is rare b/c I live in a very rural part of Alabama and very few providers cover this area. Anyway if I find out I will post and yall please do the same.


Joe 6 years ago

My wife had to refill today and we are having the same problems. Customer service is unreachable and she has no phone at the moment. Everything worked great until this. She's had it for two months. Hope this gets resolved quickly.


Terry 6 years ago

Frankly, I don't know what all the fuss is about. Yes, it took me a while to activate my phone. However, if you are nice to customer service reps, they will be nice to you. I was able to reach two customer service reps at Straight Talk, both of whom were very courteous.

It's a discount service folks, don't expect it to be so highly polished. There's a reason it's discounted. For what it is, Straight Talk fits my needs. I will admit that I did wind up keeping my other prepaid phone as a backup, but so far I am pleased with the service.


janorah f 6 years ago

added my new card yesterday (3rd one) and have had no service since... on hold for over 2.5 hours so far today, almost 2 hours last night and sent an email last night to which i have had no reply... next steps include tv station, bbb and fcc


janorah f 6 years ago

terry, what number did you call, tried the *228 and that didn't work either... any other ideas out there?


Greg 6 years ago

Why do you give anyone access to your bank account instead of taking care of your own business. Stop and think about what you are doing. Americans have got so lazy and I do not say this with malice but folks that's pretty dumb, wake up from your brain slumber and think with wisdom. All of you look to Proverbs in the Bible DUH.


Helpful Advisor 6 years ago

I work for the Fraud department with Verizon Wireless. Whenever, Staight Talk service stops working we get flooded with calls from their customers. The reason being is that we also handle all Authentication issues (for VZW customers only)but S.T. service is partly link to ours. Here's the skinny, Staight Talk is an independent company who essentially sublets VZW service. However, they only pay for certain (little) network coverage and they are responsible for their own technical support and customer service. We only provide backup support (little to none) From what I gather when I call or transfer a S.T. customer to Straight Talk, they are understaffed and also their automated system is designed to disconnect your call if their queue is full. So if there service is down, guarenteed you will either wait 1-2 hrs for service or have to call back another day. Furthermore, I really don't know why anyone would get this company service. Its essentially our service but with the bare minimum coverage. Honestly, cellphone service costs all company's (VZW, STRAIGHT TALK, SPRINT, TMOBILE, AT&T, ETC) roughly the same price to maintain. Its kinda like a car loan, if you pay little up front, you pay a lot on the back end. So if you pay less for your service expect to get less from your service. Just a word of advice.


mauricio garces 6 years ago

straightalk sucks


mauricio garces 6 years ago

1st of all, I was one day late to buy a new card and my phone was shut off... understandable.. however.. It was off less than 12 hours and it took them a week to turn it back on, they also gave me a Brand New PHONE NUMBER for no reason at all!! not good, i wanted my number not some random new number... ...... two months later.. i paid on time and it was still shut off the next day... i pay on the first of the month... well they suddenly decided to change my pay date to the 10th of the month so 9 days after buying my card.. phone was shut off.. called the horrible customer service and of course they can't do anything


Joel 6 years ago

I bought a straighttalk phone several months ago and have recently found out that their NATIONWIDE COVERAGE is anything but that. If you leave your home area, you lose service. NATIONWIDE COVERAGE should give you reasonable coverage throughout the continental United States. This is a local service not nationawide.


michelle 6 years ago

I have had 4 straight talk phones in 5 days.They keep shutting off same as everyone else cs sucks.Finally gave up lost 45 dollars and i am switching to boost.Husbands phone just started doing same thing he's been on phone with cs for over 2 hours tonight. DO NOT BUY STRAIGHT TALK!!!


Helen 6 years ago

I do NOT have StraightTalk. I DO have Verizon. I am being called at all hours by ST customers wanting me to activate their phones. They are calling a 877 number, but they are getting me, a 417 number. There is a problem with the routing code and no one wants to fix it. I have lodged a complaint with the FCC as this is harassment.


Alex Christen 6 years ago

STRAIGHTTALK CAN KISS MY ASS!!!!.THEY SUCK..I AGREE WIT ALL THE NEGATIVE COMMENTS ON THIS PAGE!!


STEVEN FLETCHER 6 years ago

I AM IN THE PROCESS OF FILING A CLAS ACTION SUIT AGINST STRAIGHT TALK. THEY HAVE MANAGED TO LOSS MY BUISNESS PHONE NUMBER OF 16 YEARS AND HAVE CAUSED ME TO NEARLY LOOSS MY BUISNESS DUE TO A GLITCH IN THERRE SYSTEM. ANYONE INTERESTED IN PARTICAPATING IN THIS SUIT PLEASE CONTACT ME AT NO1CARCRAZY@AOL.COM.


Donna Snell 6 years ago

Returning my straight talk phone and $45.00 service card tomorrow. For 3 days and multiple tries by myself and Walmart employee to activate my new phone with my old Verizon number and it all has failed. BIG MISTAKE AND DON'T EVER GET STRAIGHT TALK SERVICE>>> THEY ARE NOT TRUST WORTHY AND THE WORST CUSTOMER SERVICE THAT COULD EVER BE...


Eryk 6 years ago

I purchased my phone from walmart.com and received it on 7/2/10. Went online and activated it that night.There was a message that it could take a few hours to 7 days to activate since I was porting my Sprint number.On 7/7/10 my phone was still not working so I called to get an update. They had no idea who I was and had no record of my account.This call was 20 minutes long.I gave them all the info again and they said it would take 24-48 hours to activate. So I waited until 7/9/10 and called again.I was on the phone another hour and fifteen minutes. I got pushed around to 7 different people and had to give all the info again to each of them. Of course they said it would be 24 hours or less and the phone would be activated. Well 24 hours comes and goes and still no service. I called again on 7/10/10 and wasted another hour and a half talked to 8 different people. The so called tech I talked to said......What for it........"24 to 48 hours and the phone will be

activated" This when

I asked for a supervisor,so they put me on hold. 30 minutes later and still no supervisor. I called 3 times and no supervisors will answer the phone. Here I am 7/11/10 24 hours into the latest 24-48 hour window and nothing. I'm afraid to call them and cancel the port and them lose my number I've had for 7 years. 10 days of waiting and having no body to go to. If I had found this site earlier I would have never bought this phone. Take my advise STAY AWAY FROM THIS PHONE COMPANY!!!!!!!


kmh1268 6 years ago

YOU NEGATIVE PEOPLE ARE FUNNY AND STUPID FOR NOT STAYING WITH THEM LOL. I HAVE HAD STRAIGHT TALK FOR 7 MONTHS AND NOT ONE PROBLEM AND WILL BE GETTING THE 6 MONTH SERVICE CARD NEXT MONTH AS WELL. YOU SUCKERS KEEP PAYING 100'S OF DOLLARS FOR THE SAME SERVICE I'M PAYING 45 FOR. ALL I CAN SAY IS HAHA SUCKERS LOL


Me 6 years ago

Just a quicky, been using this for over half a year now and absolutely NO issues. And no stalls, no breaks, nothing bad to note. And when I have bought service online I have definitely had no "mysterious" charges.


Jayson M. Hillman 6 years ago

Don't get me wrong... I love the phone plans and service when everything goes off without a hitch... BUT.

Last Saturday evening I tried to use my wife's phone (LG 290 C) to place a call to our local movie theater and got a pop-up message saying "Call failed!! Please try again" That's when I learned it had been doing that since the night before... and so begins the saga...

I dug out my phone and called her phone to see if I would get a recording giving me some clue as to what was going on. Much to my surprise the phone simply rang, and she answered it. I tried to make several more calls from her phone, to satisfy my own morbid curiosity I even tried 911, every time I was hit with a prompt response... "Call failed!! Please try again".

I pulled my phone back out and called customer service to see what was going on since the $30 service plan had around 13 hours left on it and didn't expire til Monday evening.

"please to put on the phone and to press star and two two eight nine zero and then to push send please"

"Call failed!! Please try again"

As I'm sure most of you can guess this went on for around an hour. Take the battery out, put the battery in, call *22890, call *22800, call *73, take the battery out... Call back in an hour!

No matter how many times I tried to explain that the problem was the phone not the account they just kept resetting the account, adding more time, and starting over. Oops did I let the cat out of the bag when I said THEY? That's right 5 and a half hours and 12 technical support puppets over the course of 3 days.

Late Saturday night the last call of the evening yielded some glimmer of hope when the woman on the other end of the phone agreed that the problem was with the phone and she would have to transfer me to a different department to get a warranty replacement sent out. HALLELUJAH!! The only problem being that that department closed ten minutes earlier. She assured me that that department would be open from 8am to 8pm the following day.

So what happened the following day you ask? Square 1

"Yes I understand this, I just have to verify this information in my system."

"But I've already done this I'm just calling back because the department that I needed to talk to about a replacement phone was closed so I was told to call back today."

"Yes I understand this, I just have to verify this information in my system." can you please to call *22800."

Round and round the mulberry bush we go, though I'm still not sure which of us is the monkey. After another hour and a half of that noise I rather urgently reiterated my point that the problem was in my hand... not on his computer screen and that it had already been confirmed that the phone itself needed to be replaced and that i needed to be connected to the department that could send out a new one.

At that point he saw fit to inform me that the department I was trying to get him to transfer me to was not open on weekends. Which if anyone is keeping track means that the woman the night before was blatantly lying... Or he was...

Today I lost it. Not to terribly bad but this was the 10th time I had started over from square one for a problem I knew was perched safely atop an entirely different tree and that barking up this one was simply no use. Finally The woman on the other end of the phone conceded that the phone needed to be replaced and that I should go to WalMart and exchange it. What??? WalMart?? Not this elusive department that seems to have randomly changing hours and be slipping in and out of phase with the rest of this universe. Why couldn't someone tell me that two days ago!!

So I hung up the phone and we drove to WalMart were they happily exchanged the phone. Upon returning home and calling customer service back, information was verified, numbers were dialed and I was placed on hold repeatedly before being transferred to the actual people who deal with swap out activations. Who told me that the phone was listed as stolen because there was no record of it having been sold.

"You will need to fax us this form with some information on it and then within 24-48 hours"... "NOT INTERESTED!!" The information she wanted faxed was exactly the same information I had been giving them for the last three days. The phone serial number, Name, The name of My pet (security question), my wife's birthday, etc. Wouldn't it be easier just to go back to WalMart and have them re-enter the transaction correctly? Not to mention Do people still use fax machines??? Really???

Well that's what we did, off to WalMart once more. Upon returning with the phone I called them back for activation only to find out that that act or processing the return of the phone at WalMart had obliterated the account, and that her phone number and voice-mail account were now "lost" perhaps we can find them on a tropical island with the Straight-Talk "exchange" department manned by the survivors of Oceanic flight 815.

Also lost... Remember How I said that my wife's phone plan was up Monday... She went online and renewed it right before she went to work that morning. Sometimes her punctual responsibility really gets on my nerves.

All in all it was another hour and 58 minutes on the phone trying to get the phone activated. Since I already had tech support (allegedly second level) on the phone and it was looking like things were going to get done this time, even though my wife was forced to take a new phone number, I asked if the problem with the voice-mail account generation software had bee fixed yet. You know the one, or at least many of you do. "Please enter your security code." It's supposed to default to the last 4 digits of your phone number and force you to reset it the first time you call. Well this is our fourth activation now in our house, and that has never been the case. Each time I have to brute force hack my way in on that first call to voice-mail.

Sometimes it's 9999, sometimes it's 0000. Once it was 7777. It depends on which voice-mail server your account gets generated on. I know for a fact that it's been going on for at least three months now. And when I ran into it the first time I was able to find other people online who had experienced the same thing.

Well, there was much "Yes I understand that sir." followed by much resetting of everything but the voice-mail pin. Heck, at one point she even she had me program a security code into the phone and lock it... As if that has anything to do with the voice-mail server. By the time I got her to the point where she said "call back in an hour" I has used up almost 45 minutes of time off the cell phone plan just calling voice-mail and trying to put in the last four digits of my wife's new phone number to gain access. That's right boys and girls they charge us for calling voice-mail even when you dial *86 to make the call.

By the way... it was 9999

Cheers,

Jayson M. Hillman


Ralph 6 years ago

I have spent over three hours trying to put 1000 min on phone.Sounds crazy i know,but true.First i try $32.78. When i looked at my statement, they charged me 4 times.Two times last mo. I went to call back, my phone was disconnected.Great go to neighbors to use phone. Another hr. Telling the woman i want the money put right back in my acc. Lots of resetting resetting resetting. This is all on neighbors phone. Now lets turn phone back on. HA HA, you will have to change #. And on and on.I think it totally SUCKS.. Who owns this co?


Tim 6 years ago

I called to purchase time for my phone (the $30 package) and was told my card had been declined. I repeated the information, and they successfully added minutes.

However, I found on my online banking information that I had been charged for the unlimited plan ($45+fees) as well. When I called, they apologized and offered that the money would be placed in my account within 7-10 days. When I told them that was unacceptable, they basically said, "Too bad." Never mind that THEY fraudulently took nearly $50 from me.

I called my bank and reported the fraud, and they immediately reversed the transaction. I also contacted BBB and the FTC as well.

Now, my mobile web service is unavailable from my phone, and I have been unable to get service in major metro areas including Oklahoma City.

I am sticking to pre-paid service, but I'm planning to find another carrier.


Angelica Villanueva 6 years ago

DO NOT PURCHASE FROM THIS COMPANY!!!

I have had this company for eight months and I make every effort not to talk to customer service since they only read from a screen and are not really technically savvy. However I just had an issue where I forgot to buy a card and so I paid over the phone with one of their representatives for the unlimited plan. However, I was given a new telephone number, when I called to get my old one back I was told I couldn't get it back because I waited an hour before I paid after my phone was turned off. I have had this number for years and I use it for everything, when I called I spoke with five different reps and was given the run around, they wouldn't transfer me to a manager after being on the phone with them for hours at a time. I did this for an entire day.

The next day I called again and was given the run around yet again, but I did finally get a manager. When she told me the same thing I asked for her manager, she put me on hold several times while she tried to get a manager on the line, she kept telling me that they weren't answering.

Finally I asked for their corporate telephone number and called them. Within fifteen minutes my phone was fixed and I had my telephone number back, the same one that five different customer service reps told me I couldn't get back.


Deniseva 6 years ago

DO NOT buy this phone service. They boast nationwide coverage but if you leave your zip code the phone does not work. It is a scam and a rip-off. My phone worked for about 2 days then just wouldn't pick up service anymore. I was told it was because I wasn't in the zip code I registered the phone in. What's the point of having a "mobile" phone if you can't leave your house!


CJW 6 years ago

I loved Straight Talk, had no problems until yesterday. I am on automatic payments and they deducted the money from my account. I've been waiting since Aug. 1st for my refill to be added, but after two weeks, it still hasn't been added to my phone. I have 4 hours left until the end of August, and these minutes are left over from July's refill. The minutes are not supposed to roll over, but they did. Customer service won't listen to me. They say I used all my minutes, but not so. I don't use my phone much and always have about 10 hours at the end of each month that gets forfeited. They say they have no account info for me to look at so I can prove that I haven't used all the minutes. Really ticked, because they actually stole my money from my account, giving nothing in return. Take them down. For those of you having such a wonderful time with Straight-Talk...just wait, your day is coming. Sorry.


KTK 6 years ago

I did like Straight Talk, but now I'm pretty much just tolerating the service. I have tried 5 times with two different cards to refill my plan and although I'm at first told the payment goes through, my phone doesn't work and then I call in and am told the card was declined. There is nothing wrong with either card, I've used them both today so now I'm stuck driving to Walmart to buy a service card using one of the "declined cards."


MGA 6 years ago

Seems they just can't get it right! Used the service for 4 months, calling is fine, text messages are fine, internet is limited. Overall for 45 dollars plus tax per month, its a pretty good deal.

Problems:

Free 411 calls are a scam because you are force fed advertizing prior to getting through,

30 Day service cards are a scam becaust if you renew prior to the 30 day mark you loose those days , so one never really gets 30 days.

Problems renewing the service: Every time I renewed the service their system fails to find my phone number and they say its not associated with Strait Talk. They are constantly reassigning me a number and attempting to churn the customer. I have to fight every month to get my number back. Customer service is poor, very nice Phillipino team by they lack communication skillls, product knowledge amd problem resolution skills.

This is the one area where ST can outsine their competition and they refuse to improve.

Recommendation use straittalk for that temporary phone, because you cannot count on them to earn and maintain you business. Never give out your number because they will always change it.

Their web sight does not work and will not recognize your account number.

(verall rating C = )


me 6 years ago

I bought and Activation card and activated it on the web site but when i try to make a phone call is says they cant authenticate my phone and then when i try to see what my balance on minutes is to see if i have any in my account and i type in my phone number it says my numeber is a net 10 phone!!! what the hell!! it makes me want to go crazy!! geez


Chris Young 6 years ago

Straight Talk is a piece of shit all together. When I first bought my Straight Talk in June everything worked great. I got the 45 dollar plan and everything worked for about two weeks. Then all the sudden my mobile web, and text and picture messages will work sometimes and other times it wont. Its like my service is going in and out. I aint spending 45 dollars a month for a piece of shit. Ive called customer service 10 or 11 time and they keep giving me that stupid *22890 number. That number don't fix shit either. Im encouraging everybody not to buy a straight talk phone. I hope they go out of business becaause there nothing but bastards.


Jason 6 years ago

First month was great, I bought the phone and took advantage of their $100 samsung texting phone and free $30 card from walmart.com. Time to renew... I renewed with a $30 card before my service was over (last day) but the phone wouldn't take the service pin, so I did it online. Online gave a message and said I would need to call tech support to fix the problem. Tech support asks your name, zip code, security question, and IMEI number of the phone approximately 1,543,345,332,335,346 times because they just cant seem to remember it every five seconds. But no results eventually they give you *22890. I'm guessing you really only get 29 days of service every time. You need to start trying to reload your cards a day or two in advance if you want to keep service. Also, I ported my number over from ATT and for the life of me I cant get the service end date feature to work on their website for my phone number. Even when my phone was working it said that it wasn't activated yet. No wonder they have so many law suits against them.

Further more I think that their operators at certain times of the day operate with a voice emulator to sound more american. Maybe cust. support is outsourced to India like others and this is why? Reason I think so is I've gotten 15 people in different departments, all women, all sounding exactly the same to me, with a hint of computerization. Wow. I want to scream. So I begin to mess with them, "Are you a computer?", "If you ask for my name again I will scream", "Hibbity hoo blah", "Idiot says what?"... the list goes on and on. That's only after the same person asks me name, zip, code, date of birth, security question, etc. the 27th time in 5 minutes.

What else can you do?!

Please people do not do any direct deduction from your bank accounts. This company is not trust worthy AT ALL. Hopefully I can get my phone back on within five days here, or I will probably scream a few times or more.


Jason 6 years ago

Ok, the trick for me was to call the cust. support from a phone other than my straight talk phone. After 3 days of Cust. Support taking my information down and using my service pin from a service card AND telling me to wait 24 hours then call back if it's still not activated. I didn't want to do that anymore. The girl I got insisted on me waiting another 24 hours again and I kept asking her what more I could do. She said, it says here that you need to call back in 24 hours if it doesn't work. I tried explaining this is the 4th time calling back after 24 hours. There has to be something else you can do! Eventually after like the 6th time of repeating myself she said will you please hold while I contact another department. She kept having me wait in 3 minute intervals which she contacted "another department" and then... they got my phone working!!! I was so surprised. I think this "other department" is Verizon? Or... ??? I dunno. I tried asking what this other department is and how do I get them right away but she refused to tell me and said I just need to call the normal Straight Talk cust. service number.

It took a total of about 20 minutes to get my phone working but whatever. I have a phone again for $30 a month. Hopefully things start working better from here on out for my phone.

She also put me on hold several times to speak with her supervisor. The girl was really nice and polite but didn't seem to understand anything outside of basic english and you have to pronounce things really good. I also found out that their technical support is based in the Philippines, maybe that's why all the people sound the same. I swear every cust. support person I got was a woman or girl and sounded the same! I've spoken to probably 20 cust. support people and all were women and sounded the same down to the T. This is partially because they are just reading from a computer screen. Ah well.


snow 6 years ago

THIS IS THE WORST SERVICE EVER!!!!!

Straight talk is a bunch of thieves! These shady bastards have policies in place to screw over their customers. I am sooooo glad I got off of that horrible service. If you buy your cards 30 days at a time, and apply them to your account before the last 30 days has expired, you lose the rest of the days on your current card. That means that if you pay in advance, they keep your remaining days and refuse to refund what they've taken. If you refill AFTER the 30 days, you lose your phone number! They systematically insure that you pay them for extra days on your account, or risk losing your account altogether!


Ryan 6 years ago

Straight talk is refusing to give me my refund!! I bought the $300 phone which was a joke. I opted to get a full refund within the 30 days as they told me I could. When I returned the phone to there logistics and phone return company in Brightpoint one of the workers got ahold of my phone and were sending NASTY texts to all the females in my contacts!!!

To top it all off I have contacted these people 100 times in the past 30 days awaiting my refund. They assured me that it was coming. After 30 days I contacted them and told me to wait 30 "BUSINESS" days. So I said ok.. well here its been almost 2 months and AT LEAST 30 business days... I DO NOT HAVE MY REFUND

After talking to at least 10 "supervisors" in the past month and 20 "customer reps" I got ahold of a real manager............. GUESS WHAT HE TOLD ME????? I GAVE THEM THE WRONG TRACKING NUMBER 30 DAYS AGO AND NO ONE INFORMED ME!!!!!!!

NOW MY $340 samsung FINESSE is VOID!!!!!!!!!!!!!!!!!!!!!!!!!!! I GET NO REFUND, I GET NO PHONE ............. ALL BECAUSE ONE OF THE 40 PEOPLE I TALKED TO FINALLY TOLD ME I GAVE THEM THE WRONG TRACKING NUMBER 40 DAYS AGO!!!!!.... well I MIGHT HAVE HAD THE RIGHT ONE 40 DAYS AGO BUT I SURE AS HELL DON'T 2 MONTHS LATER!!!!!!!!!!!!!!!!!


laura  6 years ago

Shoot, your story does not even BEGIN to compare to my nightmare with trying to go from UScellular to ST and keep the number I had carried over from Virgin Mobile several years before meaning I needed and wanted to keep the number attached to everything in my life if at all possible!!

Well, guess what, ST f**ked that up despite their seamless port process. I ended up having to keep my USC phone on as well as having bought the basic ST phone and a $45 plan for an extra 3 weeks because something went wrong in activating a new phone with a number port from another company online and when I called them, they said it was too bad, that I was stuck with it until the 30 days was up unless I wanted to piss away the $45 bucks and start all over. Well, at the time, I happened to be have put my other service on haitus because USC simply would not work with me in getting some kind of unlimited package for under 60 or so so that I didn't have to give up that phone and my good record with their company as well as suffering the hit of about 90 bucks for breaking the contract. How can a company not allow you to switch to pay as you go and allow you to keep your number WITHIN their own damn company?? Makes no sense.

Anywho.........after seeing the basic ST phone was going to work fine where I live and also seeing that it was going to be torture using it when I was used to this USC qwerty keyboard touchscreen yada yada yada phone, lol, I took the basic phone back and upgraded to a better version that if ordered online would have come with a $45 dollar card but did not by buying it in the store. Holy crap, I wish someone had shot me then!!

I get home, call them up and tell them I need to port my number as well as activate the phone and add a service plan to it and a week later, I find out that the port wasn't happening because they didn't have my password from USC in order to snag the number and when they called to get it, the port was going thru and that I would know it when I picked up my USC phone to make a call and it didn't work that I would then have to turn off the ST phone and back on and make a call which happened another couple of days later. THEN the REAL nightmare began!!! They decide that the SIM card in the phone is bad and according to their technical support team, I am \"advised\" to wait 24-36 hours for the shipment of a new card. Hehe........advised.......I proclaimed that that was not good ADVICE because now I had NO phone and that simply wasn't cool!! He repeated the same thing as per the technical team and I again, much louder proclaimed that wasnt good \"ADVISE\"!!! OMG seriously!!!!

Wouldn't you think there would have been a better solution? Couldn't they have said take that phone back and then call us from the gazillion phone booths that are everywhere dontcha know, etc. etc.???

Nope. I sat back to wait only to find they had the damn town wrong and FedUp could not deliver the SIM card I desperately needed. When I find that out, I had to go find a phone to use so I could tell them that they needed to tell Fedex where I was but they wanted to start the process all over again and I was like \"No way in hell!!!!!!\" so then I got Fedex involved and we find that they corrected my town name only to miss another shipment because the ST IDIOTS didn't use my lot number and again/still Fed ex is searching for me while I continue to do without a phone. Oh but they do make sure to let me know that my $30 phone plan I allowed them to charge to my CC is not being used until the phone is active. Oh gee thanks for that!! Not offer to kick over any kind of free anything for all this damn hassle.

Finally on a friday evening, with the new SIM card in and from the local stop and shop type place out on the highway, I get the phone up and running and doing everything fine except for the fact that it is without the phone number showing up in it and also not showing me the usage I have or have spent and when it is due and I just KNOW that will screw everything up when I go to refill the phone so I have to call yet again and explain the whole process to them til they finally get it thru their thick skulls, etc. etc. etc.

NIGHTMARE CITY!!!!!!!!!!!!! I sure hope the 75 to 80 dollar difference in my monthly phone expenditure will be worth all that once the last month and the contract breaking hit amount is finished up with USC.


Shelly 6 years ago

My daughter's phone was deactivated, O.K. fine. I used her phone to purchase a "pin" number using the automated message the phone gives when you try to make a phone call.

I used my credit card to purchase 35.00 worth of minutes, and I was unable to get the phone to work. I immediately called straight talk. They told me they did not see any payments on the account. We went back and forth for about 30 minutes. By the way, charges were showing on my bank statement online already.

I called back a second time, and the guy gives me a pin number. I asked him to make sure he does not charge me again, I had just purchased less than an hour ago.

This was yesterday, today I have two charges, one from American Roaming, and one from Straight talk.

I called today, again they tell me they only see one charge. I spen an hour on the phone explaining the same situation. When I asked for the coorportate office, the operator acted as if I asked for his first born.

Don't use this service.

If you have, good luck!


Linda 6 years ago

I wish I read these before I bought a Straight Talk phone. These people are IDOITS and not helpful what-so-ever!! I purchased the $40 phone with the $30 plan with no problems. Then I purchased a better qwerty keyboard model. I called the company and switched service from one phone to another, no problem. Well the signal on the second phone was aweful and I found out why. The basic phone's carrier is Verizon. The other model is through T Mobile, which does not have coverage in my area.

SO HERE IS THE PROBLEM....I tried switching the phones back. I have, no word of a lie, been on the phone at least a dozen times over eight hours and still do not have this done. Every time I ask for a manager I get disconnected or put right back into the Customer Service que.

I am at my wit's end. Walmart told me that they only have the same Customer Service number that I do. This so so frustrating. I callled corporate Walmart and logged a complaint, they suggested I call Trac Fone because they own the company. I guess you truly get what you pay for!


Evan 6 years ago

lost my phone 3 days ago. bought a new one today. tryed transfering numbers online fail! told me to contact "custumer care center" yea f*cking right... i asked for a supervisor after the 3rd foriener hung up on me and told me no. wtf? still nothing.... i give up =(


Amanda 6 years ago

I have had straight talk for about 6 months. I usually buy the 45 unlimited plan..somehow all of my calls, if unanswered are being sent to my home phone...how? Strange.


April 6 years ago

I bought a straight talk phone for two of my daughters last christmas. My Oldest daughter has only had minor problems, she broke her phone and straight talk would not transfer her number, so she had to change it, and then two days later the phone didn't work so we called in again, and she had to get yet another number. She has gone through that about four times now. My other daughters phone, she got it taken away for about a month, she went out and bought herself a new one and activated it, so I decided to give up my vorizon pre-pay and decided to get my number put onto my daughters old phone. During this my daughter didn't have another unlimited card to keep her phone active, well they couldn't seem to activate her old phone with my number, so she offered to let me use her new one. I finally got it activated. Now When she got a new card we tried to get hers turned back on, we spent 5 days on the phone, Talked to supervisors, and were transferred numerouse times and put on hold and all kinds of BS, only to find out that the serial number to that phone somehow wound up being a safelink phone which they tell us belongs to the FBI. Well that has kinda freaked us out, so we tried to get them to send us a new phone and we would send theirs back. The only answer we got time and time again was "I am sorry, but we are not going to give you a working phone for one that does not work" It seems they are not authorized to give refunds, make deals to keep their clients happy, or any thing else. I am now today having a new problem, it is telling me "prepaid sevice disabled"!!! I am on the auto refil!!! and my payment isn't due until the end of october!!! Please take them down and help us all get justice! I really don't care about all the money I have spent, I just want to see them get what they deserve.


zack 6 years ago

i bought a straight talk phone about 6 months ago haven't had a problem till now. my phone started resetting itself every 30 seconds i called customer service and they had me call a number and it was fixed in about an hour it started doing it again i was on the phone for 3 hours an they still couldn't fix it so now i am waiting on them to send me a phone in the mail for no charge but i have to send the broke phone back witch is not a problem but its gonna take a month be for i get a phone that works if they send it their customer service isn't wort s*it


Umyeah 6 years ago

These comments are pretty stupid in my opinion. If you come here to whine about a phone, then just get a new one. This is a cheap company with cheap phones, why wouldn't you expect something bad to happen and avoid it? If you can afford 350 bucks a month before, why downgrade to crap? 350 bucks a month can feed a family of three for a whole month. Why are you crying about a telephone and being overcharged for money you got back? I've Had straight talk for nearly a year now, I haven't had a single problem. Customer service is really slow, but most are for anything. If you have a problem, call ASAP...don't wait till YOU break your phone. If they ask for the phone back, send it...don't cry and say its a business phone. You people need to stop being so picky, technical difficulties are going to happen. More so with cheap stuff, stop whining on the internet and go get a better job to pay for verizon.


Mary 6 years ago

I have straight talk. I have tried 3 phones. The CS is aweful. I bought my last one because it had a radio but you cannot find or buy a headset to use it! What a farce. Lg620 is what it is. Even the LG company wont recognise it or help with finding the headset to listen to the radio. It works ok for my area but traveling which is important to have a phone for emergency is a hit an miss. So I am looking around for a better deal. You cannot buy accessories or get a straight answer from the nonspeaking persons who work in CS. It is a joke most of the time. I spent about 23 hrs on phone with CS and soooo frustrated. I don't know where to go next but it wont be back to Straight talk.


Nicole 6 years ago

To Call Straight Talk Customer Service in the United States, call their Miami, FL number at 1-800-876-5753. You will get excellent customer service at that number.


SFreek 6 years ago

Mine and my brothers phones have now bit the dust. Ive been with this service for about 6 months myself and it is crap. My phone just suddenly stopped workings. I checked my balance and it said I am good until Nov. I cant send/receive texts or phone calls. This company needs to burn in hell.


steve 6 years ago

i have st and there costermer service sucks azz.but i love the phone as 45 a moth its a deal.if i ever need to call them i use the tracphone corprete office number.they speak english atleat.


Chelea 6 years ago

well ive only had my straight talk with 45 unlitd plan for a month and i already have to get a replacement. yesterday i was in class and after i changed my wall paper my phone cut off and rebooted itself just to cut back off and i called them and flipped. it would come on go off come on go off and will not stay on. i have lost my contacts and pics i had in there because them sorry A$$ bastards doesn't transfer pics or contacts i mean seriously they are the only company that does not transfer numbers and pics.. its plain out ridiculous


Harvey 6 years ago

Had my $100 Samsung phone for 6 weeks, suddenly it stopped working. After 4 calls to CS, doing the same thing over and over, they agreed to do a warranty exchange, however, their system does not recognize my home address and therefore they are unable to do the exchange. I gave them two other addresses, still the same issue. I had to hang up before I started to yell at the CS rep. UGH, I am frustrated!


Florida 6 years ago

R355c Straightalk phone, does have the most useless customer service. They don't understand english. They read from a monitor and repeat what you say, but don't give an answer because they don't understand english. Spoke to to the same person four times and she acted like she was four different people, INDIA!. She just gave me a different name each time.

Went to Alaska and the service doesn't work there, even thouhg they sell the phone and service at the Wal mart.

Had to buy a NET ZERO phone while there. Was told Sim Card phones work in Alsaka the best.

Unable to get AOL MAil on straight talk. works about every fours weeks then stop.

No trouble getting yahoo or gmail. NET ZERo worked great for aol and in Alaska, but thet are too expensive.

Camera on sucks as well on phone too, Blurry Horrible pictures.

Cancelled Verizon because I was tired of being over charged for services I was not using and the steep pricing.

I guess we get what we pay for and we get charged for whta we don't pay for. i guess we have to pick the lesser of the two evils. Right now, cheap is better due to unemployeement and no contract. As far as major cell providers, they all over charge.


Daniel 6 years ago

I have had ST for about 4 months after being relentlessly overcharged by U.S. Cellular for 2 years. Everything worked fine until, like so many other posters on here, my phone randomly deactivated and after spending nearly two hours talking to CS, nothing has happened, and to top it off, they hung up on me! I am incredibly fed up. I was resolutely patient, polite, and determined to have my problem fixed. But now it just seems to be one thing after another. I really don't think I want to put up with this company any more.


Kate 6 years ago

I normally buy the $30 service card, until last month i bought the unlimited $45 card. Having problems activating it i called customer service, they could barely speak english and after being on hold on and off for over an hour i got hung up on and only got the $30 service for the month even though i paid for unlimited. Now out of minutes, i bought a new $30 card today and activated it, it seemed to work fine but every time i try to text it doesn't work and every time i try to place a call it is a message telling me to call *6 number which doesn't work either its another message and then hangs up. this is a ridiculous company with terrible service.


Kal 6 years ago

I have the Nokia E71, I switch from Cricket to Str@ Talk. My E71 reminds me of my Blackberry when i was with Vrz/Alltel. I will say its much better than the Blackberry, The Nokia E71 cost about $200 at Walmart but its a good investment and I must have a smartphone no matter which carrier i choose. Its has a very professional look and feel...It plays my Mp3s (the speaker is incredible), receive my txts, emails, go online, Youtube, Gmail, Bing, Google, etc i even replace the SD card to 8g lot more memory. I was able to port my number less than an hour after going online, I called CS just to make sure, in fact i was using my Cricket phone to call and after i got off the phone with them, my Str8 Talk was activated and ready, No more Cricket... I did have one problem I couldn't receive pic msgs and no internet, At first i thought i was going to be unhappy with STalk, I called a few times to correct the problem, The CS are overseas but they are very polite even when i was upset on the inside.. Well after 4 calls and a Sprvsr transfer request out of nowhere everything started working. Thanks Straight Talk for making me happy. I got a Smartphone and a $45 plan Wow!!!!!

Get the Smartphone.. less problems


cj 6 years ago

I have loved Straight Talk since I got it nearly 8 months ago. My husband bought his a couple of months ago and set up an auto-refill. Well some "glitch" in their system caused his phone number that he has had for 10 years, to be lost. They can't retrieve it! You are crazy if you use this phone for business. You can and will lose a lot of business when they have a "glitch" over which you have no control. I'm switching to Metro PCS.


milo 6 years ago

YEA TALK ABOUT A FAIL all of a sudden my service gets turned off due to unpaid bill, knowing that i have paid it, there seems to be no proof that the bill was not paid. yea right DON'T BUY FROM THESE PEOPLE1!!!!!!!!


Amanda  6 years ago

My text messages are not going through. I started to get suspicious so I tested the phone by sending my sister 4 different text messages (she has the same phone as me). My phone said sent for all 4 messages, and they were deducted from my total alloted texts, but she did not receive a single one of them.

Additionally, I am suppose to be charged a flat $30/month but I was charged $30.72. I don't know what the extra amount is for. There are suppose to be no extra fees. Taxes may be applicable in some states, but not in Oregon where I live. I gave them my credit card number with the understanding that I would be charged $30. They even sent me an email stating I was charged $30 on my renewal date. But my bank statement says $30.72 was actually charged. I am not mad about 72 cents, I am mad that a supposedly ethical company would stoop to cheating their customers like this.

Also, my sister and I received our phones, hers did not work. We had to call customer service 3 times before we were able to fix the problem. It took 2 days after she originally tried to activate the phone to actually get service. But her renewal date was set for 30 days from the day she TRIED and FAILED to get service. So they cheated her out of 2 extra days of phone service.

Overall, the customer service is terrible and I would NOT recommend this phone!! Pay a little bit more and save yourself a HUGE headache.


Marla 6 years ago

Anyone having trouble with the phone shutting itself off and restarting EVERY 30 seconds for the last few days? Now all of a sudden the phone is working fine.......


iHateStraightTalk.com 6 years ago

This month I bought the $30 1000 txt/minutes 20MB web data plan. Halfway through the bill cycle, my service stopped working altogether- no outgoing/incoming calls, no sent/received texts and I wasn't able to get online. So I called CS and they gave me the activation code to use (*22890) that shit didn't work, it didn't even dial it out. I've also tried taking the battery out and putting it back in and resetting my phone. THEIR SERVICE SUCKS!!! And now my phone signal keeps going in and out of service every 5 seconds...WTF?!?!? My phone isn't damaged either- its their shitty network service!!! -_- I hope they get ran out of business ASAP!! "Straight BS"


countrygirl 6 years ago

straight talk uses minutes off my verizon contract phone. at first it didn't do this but verizon changed something. i couldn't figure why my minutes were going so fast; till i called verizon and they told me it was the people calling me from straight talk that was using my minutes.


JaydedAngel 6 years ago

I just bought a refurbished Straight Talk phone online for my daughter with the free $45 unlimited plan bonus figuring it would be a good Christmas present. Both myself and my husband have Straight Talk phones and have only had minor issues with them here and there. This time, we weren't so lucky. While placing the order, a screen came up that said the order failed due to the card being declined. I stayed on that screen and even took a snapshot just in case. Then I went and looked at my online bank statement and lo and behold there is a charge from TracFoneFL (Straight Talk) for the very same amount that the order was for in my pending transactions. I called customer service and got some guy in India who didn't seem to have a clue what I was talking about and kept putting me on hold. Finally he said that "sometimes there are system errors and that the money was only being held and would be released within 24 hours". That 24 hours would have been yesterday and the charge is still sitting there. I have emailed them... no response. Not sure what to do now. Can I just contact my bank and ask them to remove the charge and explain the situation? Someone help?


kimj  6 years ago

I put my sraight talk service on auto refill through my credit card each month. In September, two months of service was mistakenly charged back to straight talk by my credit card company. I immediately notified my credit card company and they reversed the transaction which made my account with straight talk up to date. In October everything was fine as staright talk automatically pur my monthly charge on my credit card. Then In November my phone went dead. I have literally called 25 times to get this cleared up. Each time you call you have to explain from the beginning and then wait for tier 2 support. They finally said I owe them two months worth of charges which isn't true. I have even emailed them copies of my bank statements showing that my account is up to date. Their customer service is riduculous.


Ashley Tharp 6 years ago

Hello straight talk , their is something not right i bought my phone before i moved and the area code i added was before i moved from SC to VA i had all my bars in SC here in VA i may get one and then lose it with in mins .I also happen just refilled my phone and called the cs line about the area code to see if i could change it to get better bars , well they told me i had to pay again 45.00 is the amount i may each month , they said i had to repay to change my area code .Idk i told them i just added my mins why should i have to pay double ? they told my it's a poor world and will do what they can to keep the money coming in .! .

Well i' m sorry i love the fact i only pay 45.00 but I be damned if i pay double . I' m also have problems with the sounds the other day i had a headache so i turned my phone on silent , well the next day well today is that day it does not ring i record music for my ring tones and they will play but when i get a call i don't hear them playing .

Also i added my card number should i have done that ? Can or has anybody had any problems like this email me ? Ashley_tharp30@yahoo.com thanks for your help


sgtroy 6 years ago

I placed an order to straight talk over the phone, total $64.96. They put 4 holds on my debit card for $64.96 each! After 2 days & 5+ hours on the phone, mostly on hold, no shipment of my order, it was supposed to be overnighted to me, and no debit card corrections. So I canceled my order. Both by phone call & by email as a backup plan. I guess I really showed them, NOT! Nothing, no resolution so far. I've just got a $260.00 charge on my debit card and a bad headache. Eating broken glass is more productive than doing business with Straight talk. I think I need a little help with this problem, anyone know how to reach the taliban??????? When I am able to get through to a customer service rep., they have all been very v e r y slow, speak very broken english, have no authority to resolve anything, and God help you if you need a supervisor, this will take hours if at all. Not worth it. This company can't stay in business long. I wish I could live without a phone. One thing for sure, I CAN live WITHOUT straight talk. Any advice? It sure would be appreciated. Respectfully Submitted, sgtroy


Ashley Tharp 6 years ago

Hello straight talk , there is something not right i bought my phone before i moved and the area code i added was before i moved from SC to VA i had all my bars in SC here in VA i may get one and then lose it with in mins .I also happen just refilled my phone and called the cs line about the area code to see if i could change it to get better bars , well they told me i had to pay again 45.00 is the amount i may each month , they said i had to repay to change my area code .Idk i told them i just added my mins why should i have to pay double ? they told my it's a poor world and will do what they can to keep the money coming in .! .

Well i' m sorry i love the fact i only pay 45.00 but I be damned if i pay double . I' m also have problems with the sounds the other day i had a headache so i turned my phone on silent , well the next day well today is that day it does not ring i record music for my ring tones and they will play but when i get a call i don't hear them playing .

Also i added my card number should i have done that ? Can or has anybody had any problems like this email me ? Ashley_tharp30@yahoo.com thanks for your help


Bill S 5 years ago

Straight???? Talk... They are about as crocked as you can get.

I was on the unlimited plan ($45+ tax= ~$50) and I haven't even come close to using a thousand minutes/texts/internet (do not have a smart phone). So, I decided to switch to the $30 plan. The woman from India didn't know her arse from he elbow and asked me the same question like 20 times. When I asked her if I was going to be charged for switching after I just paid $45 for the month, she said "Please hold sir" and then came back a few minutes later asking me the same questions she had already asked me AND NEVER answering my question about getting double charged.

I asked to please speak with a supervisor, and I was promptly hung up on. I tried to call back ad I got the message that all the representatives were busy and to please call back at a less busy time... then auto disconnected!

WTF!!! If you try and make sure that they are not going to rip you off, they just put you on some auto hang up feature??

I'll try back tomorrow and see if I can't get the supervisor immediately... that is if I can still get through. I wonder what happens if I want to stop using them? Guess I'll have to tell my CC company to deny their charges.


Lee 5 years ago

I got my phone 4 months ago, I went o buy the ringtones, got them, but then I went to change my number, after that I bought another ringtone and that was 2 monthas ago charge me $2.99 and still 2 months later no ringtone, I called them 3 times they sai they would refund the $2.99 NOT. They are the biggest rip of phone service I'm not refilling and I will donate the stupid thing.


ray ray 5 years ago

bought mine 12-08-2010, on line from s/talk.today is 12-20.in that time frame i have talked to 16 people,from ,Manuel,,to Delila,and 14 in between.(no kidding,i kept notes)have been on the land line with them a total 13 hrs.and 40 minutes.(no kidding,time was part of my notes)i still have no service,,phone #,,,answers, and a latino song that i cain't get out of my head,or quit singing it,over...and over..and over...what i do have is my 5 year old dbl/m/life,tracfone,with the same great service.no camera but i can d#!ed well call anybody i want to when i want to.the people that work for c/s are not my enemy,they are just doing their job.BUT,,straight talk the company, is an EVIL ENTITY! probably spawned in the bowels of cell phone hell,akin to a vampire,that has feasted on a good portion of my time,money,and normally good disposition.AT least i have escaped with my life...THE END!


Alex 5 years ago

you guys are stupid. americans have no patients. haha i always laugh when hearing your problems cant even put a damn sim card, don't know how to remove a battery, cant navigate to the screens hahaha.


kris 5 years ago

This is the second month in a row I have had problems with Straight Talk. Last month when we refilled my phone via autofill, it repeatedly told me I had insufficient funds in my account to make a call. What do I mean by "repeatedly?" This happened NINE times in FIVE days. After wasting at least six hours of my time talking to representatives I could barely understand (or on hold), they finally straightened it out--after I threatened to get another provider. So here it is, a month later, I got a text this morning that thanked me for my refill...and for the last four hours, no service. I've been on the phone with them twice. No service. This is the biggest ripoff I've ever experienced.

My husband has no problem with his straight talk phone. I'm getting another provider, and will be filing complaints with my state's attorney general and with the FCC. I've had it with them.


Sam 5 years ago

So we have had straight talk for about 6mnths now with no problems till last night when i tried buying a new phone and $30 refill card. Every time i made it to the checkout confirm page it would tell me that the credit card number i entered was invalid and to resubmit , this happened 4 f'ing times. It finally , on the 5th try, said it had processed and informed me that a confirmation would be sent to my email , well 24hrs later i have 5 charges to my bank account , no confirmation , and 2 hrs on the phone with "customer service" who tell me that they have no record of the purchase(s), and of course there isn't a single f'ing american that works there, tried speaking directly w/ the "supervisor" whose english isn't any better than the rest of the damned people that work there can't even understand a damned thing they say ,why cant they give those jobs to the millions of AMERICANS that so desperately need them , absolute BS , and get this , they told me that its the banks fault for all the charges and that i would have to take it up with them, GRRR i don't even know how to fix this problem, im out $150 dollars and absolutely nothing to show for it...


pdxariesgirl 5 years ago

*** FILE A COMPLAINT WITH THE FCC NOW AT: http://esupport.fcc.gov/complaints.htm *** I was doubled charged on my cc in Oct by Straigtalk - After hours on the phone with ST customer service the issue could not be resolved because they could only look up the charges to my credit card by the phone number - they could not look up the charges using just my cc#. So I disputed the charge with my CC company and two weeks later ST shut my phone off - since Dec 14th I have logged over nine hours on the phone with these people. Even my American Express representative has logged 5 hours with me on conference calls - TO NO AVAIL. I have been told 5 times my call has be "escalated" and someone would call me back within 24 hours. No one has ever called. I filed a complaint with the Fcc and you can do so also at http://esupport.fcc.gov/complaints.htm ** Everyone who has a complaint must file it with the FCC THIS COMPANY HAS GOT TO BE STOPPED! Straightalk has a systematic policy to excluded consumers from disputing erroneous charges. FILE YOUR COMPLAINT WITH THE FCC NOW!


TROMERO 5 years ago

Something needs to be done about this companies continues fraudulant activities. Anyone wanting to do a class action suit?

Purchased a ST card and phone online in order to save money and not be roped into a contract. Well Im am roped and tied now. Not only am I out the cost of card and phone but customer services was very poor. When I received my card and phone I immediately called to activate service. After many hours on the phone with tech support I was imformed that the phone was no good. My Verizon phone was immediately shut down after my number was ported by ST. si the new phone was never activated and my old phone was shut down. St told me I would have to wait 7 days for a new phone to be delivered, after I sent back and they received the faulty one. I told CSR that this was not acceptable and I would send back phone when I received the new one. After many many calles and many hours I finaly got to speak to a supposed supervisor who agreed to send a new phone. It has been over a week and no phone yet. I was told that they tracked the phone and it would be delivered tomarrow. I just want a refund of my money and be done with ST altogeather. I have since had verizon reestablis service. It took an amazing 5 minutes to re-port my number and get me connected. that's the difference between foreign outsources services and the good old USA service.


kathleen parish 5 years ago

I have been on the phone with Straight Talk for hours and hours trying to get my phone activated and they have never been able to do it. Each time I talk to them they try to keep me on the phone for long periods. At this moment I have been on the phone for 1.5 hours so far. I am now asking for a refund and it is taking for ever. I would also like to get compensated for all of the time that I have been on the phone with them but they told me that if I talk to a supervisor it will terminate the refund process. So I am at least going ahead with the refund process and will try to contact them again about compensating for my time and trouble. This has been such a frustrating process. I would like to warn others about this inept company.


JOE 5 years ago

I AM HAVING SERIOUS PROBLEMS WITH CUSTOMER SERVICE.


Tim 5 years ago

2 and a half hours with CS with no resolve.


ctatum72 5 years ago

i have had straighttalk for about 3 months and love it but recently when someone calls me to leave a voice message it said that my number had been changed or disconnected. i called the number on their website and spoke with numerous nonenglish persons with ZERO results multiple times. i found this 1-800-876-5753 and i spoke to an awesome english speaking person and they had my problem fixed within the hour! so far that's the only problem and i really like the price


TechMan 5 years ago

For anyone having issues with mutliple charges on their credit/debit cards..don't bother ordering the next month online. Just buy the card at walmart the time your there and over charges are gone !

I agree with most of you the service sucks and support is worse. BUT, you get what you pay for! This type service is for those that have lost their full service phone company, want to save a buck or are tech savvy. I fall into all three groups. I bought the $40 phone with $30 plan and called a friend and he stated the name on the phone shows as Edwin Smith..I says what?

Then I tried a few other people with caller ID and they confirm it only shows wireless caller and a number..And the sad thing is you cannot choose your number if you do not currently have service with another carrier and the plan I have does not allow adding ringtone, changing the display color on the phone, or adding anything to the very old phone without purchasing it from them.

SO IF YOUR


Tom S 5 years ago

Having a problem getting my refund back for a returned phone. Any suggestions here?


ti 5 years ago

ask to speak to a supervisor and you'll get someone who speaks english


david Hutcheson 5 years ago

I contacted their customer service 6 times today with no results, just the same instructions that did nothing. When I inquired about getting my money back they referred me to the retailer. Who refers me to them

I previously used tracphone which is under the same company but I had much better results and no problems with that service


Ashley 5 years ago

I agree we need to start a class action lawsuit. Don't let these crooks get away with our money..

I am on that got charged for an online order and didn't get the order. They charged me 130.00 for phone I never got.


ed - 5 years ago

SAme here baddddd company walmart should be ashamed.


Cindy 5 years ago

I am also a new Straight Talk customer.I purchased 2 phones 18 days ago. The first phone (my husband's) activated with no problems. Mine DID NOT. Customer Service is the worst. I have been on the line with them over and over during the last 18 days being told lie after lie. I was told the SIM card was bad after the first 4 days and they said I would receive a new one in 3 to 5 days. I waited....nothing. Called again, guess what, no one ever ordered the card so wait again. After 18 days and many phone calls and much aggravation the phone is finally working. I asked about compensation for the missed days eating away on my card and explained that I had 2 phones and wanted both to keep the same end date. I was told that I could have the missed days back but it would give me 2 separate end dates for our phones. Because of all the problems that were their fault I asked if it would be possible for them to give me another 30 day card, then we could keep the same end dates. I was told absolutely not because THEY would be losing days and then they offered me 20 to 22 days. Well this does nothing for the end dates so I guess it is up to me to eat the lost days because they certainly aren't going to lose anything. That is not entirely true because I am actively searching for a new provider and instead of losing a couple of days they are losing 2 customers. Next time I will research Customer Service problems because it is very hard to try to explain a problem to a person who does not understand your problem and I certainly could not understand what was supposed to be English. Too bad that poor customer service is connec ted with a good company.


whatever you want to call me 5 years ago

you get what you pay for! i don't feel sorry for you at all.. i understand you want to save money.. but really getting a cell service that walmart sells.. BIG RED FLAG.. its hasn't been out long to build a good reputation.. ive been with my cellular comp over 10 years.. my comp is the best! F straight talk


Alicia 5 years ago

I can't believe the FRAUD that Walmart is perpetuating by selling these phone service cards. When I explained to the store manager that I wanted my unused prepaid phone card refunded because of my inability to use the card they denied the refund. This was with a receipt, card and that the pin on said card was unused. I told the manager that this does not represent satisfaction guaranteed especially in light of proof I waS NOT SCAMMING THEM.


rrgibbs 5 years ago

can not get phone actaived. changing from nextel to straight talk have been trying for 4 days. please active now.


Tonia 5 years ago

i have a ST phone. most of today i would open the phone to make a call and see that "no servie" is on the screen. mmm don't understand why. i normally have service in my car or at home. but today i don't. but after reading all the crap bout CS im not calling. i have high BP and that will def. raise it. lol. does any one else have this same problem?


FloydK 5 years ago

I kept straighttalk on a short leash by doing only the 30-day plan month to month, never trusting them to have a credit card number on a standing basis. Even so, they kept trying to get me to renew in such a way that I would effectively have 29 or 28 days service, which represents a 3 to 6 % hike over the quoted rate. Finally, one month, no text in or out. Still have talking and Internet, just no texts (which makes the phone pretty much useless). After two replacement phones, hours on the help line, days without a phone as replacements were in transit, and yet another request to replace the phone a third time, I gave up. EVERYBODY - this is one company to avoid, for sure. The only thing I can't figure out is how they managed to keep things working for as long as they did.


aaron 5 years ago

this company needs to have a class action lawsuit to be leveled against them. if anyone feels the same, then please contact me with your stories. also, if any lawyers are reading this, and want to see this possibility as a reality, then also contact me please. contact e-mail follows. aaronmcm@live.com all help in this action will be appreciated. lets take down this predatory company down! it is time to take back our money and dignity back.


Wood Guy 5 years ago

Over the past 6 months I have only had 2 minor glitches -Based on what others have said, both times I decided to go to Walmart and have their CS call ST & fix the problem. THIS SEEMS TO BE AN EFFECTIVE WAY TO CORRECT ISSUES. The phone works great in general. CS needs to be improved - clearly. Overall, I am satisfied & the company seems to be getting better...


J.T. 5 years ago

On 3/4/11 I set-up my FREE phone with an unlimited plan. It didn't work. I could TEXT and WEB all I wanted; my phone would even ring when called-- BUT I could not send or receive any calls at ALL. If my phone was ringing and I tried to answer it the call would be dropped and my screen would read OUT OF AIR TIME-- always with an UNKNOWN CALLER reading, so i didn't know who was calling either. Mind you this was a FREE RECONDITIONED Phone That I purchased with an unlimited plan off of their website. In other words from day one my service didn't work. So I called customer service... that was my first mistake...

In Total I spoke with 7 people over 4 DAYS!!! 4 DAYS WITHOUT A PHONE. No one could fix my phone. It took 4 days because they kept saying that they would have to file a report and that would take up to 24 hours-- I should call back, but all of those reports in waiting they NEVER WORKED!!! Finally they decided it was a faulty phone. YA THINK!?!?! Mind you all this time I can't make calls and I DON'T HAVE A VOICE MAIL set up b/c the phone that sets it up can't do it and the customer service rep can't do it either!!!! To this day I don't know how much business and money I lost during those 4 days!!! So on the fourth day of retelling my story to different reps from the service level all the to the Managerial level, they told me that they needed the phone back and then would send me a new one... SO... they proceed to tell me what that will entail me doing... they were going to send me a free shipping box to put my phone in which would take 3-5 biz days!!! to arrive, once I put my phone in the box and send it off, on their dime, they would receive it in another 3-5 biz days!!!! Once the warehouse received it they would send me a new phone and that would be another 3-5 biz days!!!!!!!!!!!!!!! Possibly 15 DAYS more that's 20 DAYS without a phone or VM!!!!!!!!!!!!!! I was not about to go for that! So, I told them that they had to get creative, stop stringing me around, and get me a phone in the next 24hrs or else.

In the end I came up with the solution: that I would go to a Walmart-- BUY A NEW PHONE-- call it "Phone2", on my dime. Activate it. Then use it until their replacement phone arrived in the mail -- upon which I'd switch over to that new phone so that I can get my money back from either Walmart or Straight Talk with my receipt for Phone2. And in that way I would at least have my phone and number within 24hrs. So that's what we did and as of today I have a working phone. NOW, aside from up and leaving; what I should have done is signed up and bought a phone in a Walmart store with the local franchise team there. Had I done that I could have had a phone up much sooner. But I didn't and so I went through hell.

The REAL issue is that Stalk's reception and function is good: they use major networks like ATT&T and Verizon, BUT STalk's customer service SUCKS! Their company policies are such that they can't really offer you free stuff or anything to satisfy any of their injustices against you unless you threaten to discontinue service with them. Then they offer you 15 days free. Sometimes a month, but rarely more than 45 days. If you have gotten more than a month and a half free out of them please let me know-- b/c I told them that to keep me I wanted one free month for every day they left me stranded and then I'd be more at peace.

Also all of their service representatives at least all but one of them did not speak English as a first language!!!!!!!!!!!!!!!!!! They all seemed to be in either the Phillipines, India, or Mexico-- Maybe one guy was a manager on the East Coast. The first line of defense is always someone in a noisy ROOM LOADED with services reps talking over each other. So request a Supervisor, who will be in a quieter room. If they can't help go for a Manager above them. There doesn't seem to exist a person higher than a Manger that they will allow you to speak with so at that point so write a letter to them & Contact the FCC et al... That is what I am in the process of doing now... Because I'm FURIOUS WITH THE WAY THEY TREATED ME AND MY BUSINESS. Again the people are very kind. They seem to want to help... BUT THE COMPANY POLICIES THAT BIND THEM SUCK!!!!! If customers are not satisfied - there will be no business to employ them. When will they learn that??? Must it be the hard way for them! STRAIGHT TALK is among the WORST in customer service period!!!!!!!!!!!!!!!!!!!!!!!!!!

~ J.T.


LovinMyST 5 years ago

You should be required to waive all bitching rights when signing up for such cheap service. Go pay 120 bucks a month for the same service, then I'll listen to your gripes. I'm happy to pay 45 a month for unlimited service, and so what if some people have to wait 24 hours to activate their phone? Buncha whiners is what this generation is becoming...


J. V. 5 years ago

My daughter needed a cheap phone so I found out about straight talk and went to website to purchase phone put in all information including credit card number and it failed tried again and it faile. So said to myself it's probably a sign that its a bad idea. So I check my bank online and sure enough I was charge for phone I call the company tell them it failed and he check and sure enough saw the request number or what ever they call it and I told him I don't want the ph. just my money back since 02/22/2011 I have been trying to get mony back just keep getting run around.


employee # 47774 5 years ago

Hi, I'm a Straighttalk CS. just want to let you know in answering all questions from you all ST customer if you have any question please e-mail me at sevensix42@yahoo.com. be very glad to assist you guys.


Steve 5 years ago

Just about my whole family is on ST. My Dad went to add minutes on the website last week and they declined his card three times. he called his bank and everything on their end was normal. We tried one more time to no avail. I left right then and went to Wal-Mart and purchased a time card with that very credit card. Then yesterday my brother wanted to buy a new phone from them online and it declined him three times. He called CS to try that way and they got all his information and right before they gave him a confirmation number they said it was declined. This morning he finds out that $320 is missing from his account due to ST. He called and they told him since he doesn't have a confirmation number that there is no way they can look it up. He is getting a printout of his bank account and is gearing up for a fight.


Carrie 5 years ago

I have had straight talk for about 3 months. Every time I have called customer service they act like they are reading a script. They do not seem to know what they're doing. I have to tell them what to do. Then they give me a run around, I get to a supervisor and I have to tell them what to do to fix my problem. I get told they don't want to do it, then they discover I was right all along, do what I suggested and my problem gets fixed. Straight talk customer service is the worst customer service I have ever experienced. As of right now I will not recommend straight talk to anyone. In fact I am looking for a new service provider. If I find one with equal or better service for an equal or better price with great customer service that are all fluent in english and have appropriate knowledge and are kind curtious and helpful, Im leaving straight talk. I cannot even seem to get a straight talk manager on the phone that even cares or even knows what hes talking about. The phones are also not that great. The only good qualities I see in straight talk is low pricing and wider coverage area. Im fed up.


Terrel  5 years ago

My phone just quit working 205 272 1220 and i just put a card on there few days ago.Could u check that phone 2 see what's the problem


Melissa 5 years ago

My phone just randomly stopped working on Wednesday, of course I thought it was because my service end date was that day and I forgot to get a card. So I added a card and just wanted for the system to do its thing. I have been calling Customer service non stop since Thursday and my issue is still not resolved. I can not receive or make calls, I can't send or receive texts. The phone is a huge paper weight. 7 different reps have told me 7 different things and I asked for a refund and they supposedly processed it for the service card I just bought. I just want my phone to work. I have had service with ST since Jan.


Tammie 5 years ago

I have had ST since Nov. '10. I have had NOTHING but trouble with this phone and service. I have the Samsung phone (black slider phone, can't remember the model number). I don't have a home phone and this phone is my only means of communication. I am continuously getting dropped calls, no signal at all, error messages such as "sending failed. try again?" when texting, "not allowed" when calling. I have also been receiving error messages when trying to send texts "argument invalid". Half the time my phone calls do not go thru when I try to call someone and if someone tries calling me, it goes straight to voice mail or people say it rang three or four rings then went to voicemail, but it didn't ring on my end. I have called customer service several times, and as everyone else says, the CS Reps. speak very poor English. Hold times are ridiculous as well, holding up to two hours at a time. They've had me to power off the phone, take the battery out, put the battery back in, take the battery back out and remove the SIM card then replace card and batter and power phone back on. That has not fixed my phone. I finally email ST, only to receive a reply email back to call CS and let them trouble shoot my phone. I have had calls dropped while trying to pay bills over the phone, conference calls with my child's teacher, while ordering items over the phone, even in the middle of a call to the local police station (which thank goodness was not a life or death phone call). This is a daily problem with my ST phone. If I have 20 phone calls per day you can bet 19 of them will be dropped by my phone. It has gotten to where it is even powering itself off as well. This has got to be the sorriest service I have ever had. I had Boost Mobile before ST and the ONLY reason I switched is because up in the Mountains where I travel to from time to time, Boost Mobile does not have service and I have a child I like to be able to call and check on when I am away from her or that if something happened with her, I could be contacted. The internet on my phone hardly ever works also. As far as refilling my airtime or being able to keep the same phone number, I have had no problems at all. I also have paid online to refill my service and used my debit card and have not been charged except the one time to refill. My only complaint is the sorry service I receive from this phone and company. ST phone is not for people on welfare either, as one person posted in an earlier post. These days with the price of gas, food, and everything else necessary to live, most people try to save every penny they can cause it takes most of what everyone makes for them to live on. If ST was a free service then no one would have a right to complain at all, but if we are paying $49 and some odd change per month we SHOULD get service that's just as good as someone who is paying $80 per month because either way, we are all paying for service. I'm sure it has nothing to do with the zip code you use when you activate your phone because I am having these problems right at my home where I was when I activated my phone. Wal Mart and ST need to get it together or refund their customers and stop this sorry service.


Ruth 5 years ago

I put $30 on a phone tht had worked previously and for some reason it says unregistered sims, My first 3 calls to customer service I went through the long process of entering codes, with no luck. The first time I was told it should take four hours, second time I was told 24 hours, the last time I was told to wait 48 hours. Guess what, it didn-t work. So the last time I asked to switch the whole account to another straight talk phone, of course it still didn't work. During my conversations with the customer service, I noticed sometimes they are not even making sense, you are told to wait three minutes, throughout the process. I would not recommend buying Straight Talk to anyone!


5 years ago

I am having the same problem as Ruth above. I have been using the same phone for 8 months with the 30$ plan. I ran out of text, i thought, apparently they just stopped working though. I tried to put a new card on it but was told they had to update codes on my phone. I was on the phone for an hour with customer service entering codes in my phone telling me to please hold while they speak to supervisor. the phone still works but not texts, which is all i use. I was told call back in 24 hours. I'll see how it goes tomorrow.


Godfrey 5 years ago

My wife and I switched to straighttalk to save money. The 2nd month I tried to use the online refill option using a credit card. All credit cards were declined. ( they have plenty of room on them ) so I called cs and the guy asked me for my credit card info, he said the system is not responding right now and I should try later. 3 hours later I get a call from my credit card company saying someone was trying to buy 18 iphones online using my credit card info. The last time we used this credit card was about 9 months prior to trying to use it with straighttalk. I canceled my card, contacted straighttalk, and of course they deny any connection between the two incidences.


Wamplerg 5 years ago

I have purchased 4 straight talk phone and they don't work despite spending 8 hours on tracfone trying to set the straight talk phones up. Agree with the customer service not being able to speak english, asking for repeated 3 minutes quiet time, and never getting them working. Have tracfone and Verizon wireless borrowed and both have good signals but nothing with Straight Talk. Look like so many of us are having the same experience. Is anyone doing great?


Wamplerg 5 years ago

I have purchased 4 straight talk phone and they don't work despite spending 8 hours on tracfone trying to set the straight talk phones up. Agree with the customer service not being able to speak english, asking for repeated 3 minutes quiet time, and never getting them working. Have tracfone and Verizon wireless borrowed and both have good signals but nothing with Straight Talk. Look like so many of us are having the same experience. Is anyone doing great?


tfrommaine 5 years ago

I have had my LG phone w ST for 14 mos, n I usually buy the $45 plan. I had one issue (I was able to make phone calls, but no texts)...I ended up calling for tech support...the gentleman was polite (even tho I asked him to repeat himself a lot, because if his thick accent, he was quite cheerful)and very professional, from what I could tell. Fixed the problem n I haven't any trouble since. That Lg is a tank, too, I might add. It took a flying crash landing, onto pavement, from the roof of my car (whoops!) at 25 mph, n worked w/o skipping a beat. (The only reason I'm changing phones is for the keyboard)

Maybe Maine is lucky...everyone else I know is loving their ST service.


pissed customer 5 years ago

"service unavailable, try later" error when i try to add my $30 service card. I can not add the $30 card i got for my phone, can't get thru to customer service, can't get logged into the website, and can't get customer service to do a damn thing.

fucking horrible service. it literally feels like i've been scammed. i was so sure it wasn't a scam, but as long as my $30 is down the drain, that's the way it seems to me.


Sterling 5 years ago

i got a straight talk phone in october and had no issues....until i refilled my service! suddenly, my phone is roaming and i cannot use my internet or picture messaging! i just dealt with it until a few months ago, a bunch of new issues appear! great! then, my phone gets a busy signal when someone calls! they manage all my issues that i have weekly until i last paid my phone bill, well, when i get home, i have zero service!, so they say that they get no service in my town but i have had the stupid phone for months! they send me a new one and greaaat this new phone wont program! so they send me another new one!! ahh, i havnt gotten it in the mail yet so, wish me luck!


JHON 5 years ago

PHONE MINUTES DO NOT MATCH TOTAL PHONE TIME. MY PHONE SHOW I HAVE USED 799 MINUTES, BUT CALL 611 FOR THEIR TOTAL SHOWS 980, CALLED CS NUMEROUS TIMES NO HELP THEY WILL NOT PUT THE MINUTES BACK ON. EVEN AFTER I SERVICED MY PHONE AND HAD 1000 MINUTES, MADE ONE CALL FOR ONE MINUTE, THEY SHOWED THAT I HAD 980 LEFT. CALLED TO COMPLAIN THEY HAD ME ON THE PHONE FOR ONE HR AND REFUSED TO ADD THE MINUTES BACK ON. THEY WANT TO FORCE YOU TO BUY THE 45 DOLLAR PLAN..........


J.D. 5 years ago

I received my phone in the mail yesterday. After activating i have had "No Service"

I called customer service and got put on hold several times. He eventually told me my phone should be working and then wished me a good night! WTF?!?!? ITS STILL NOT WORKING!!!!! I then spoke with a facebook rep and he told me i needed to wait 24 hours for it to register to the network. Well guess what! Its been 24 hours and still no service!


J.H. 5 years ago

I have had my phone almost a year now.i had previously purchased the 44 dollar unlimited plan and have had no income for a while. So yesterday I spent must havebeen close to4 hours onthe phone with supervisor and manager and cs reps. Anyway I purchased a 6 month card roughly 300 dollars wih taxes, I was finlly told by reps that It could take about 24 hours which is what the fuy told me at walmart. At first my phone read unregistered sim card and Iha a friend who had a problem with this so I wanted to avoid it. So while at walmart for two hours making sure my phone could reactivate with this card because they gave my old number 2 soeone else wanted to make sure that my card would not be used on that number. So anyway he had me shut my phone off and trymaking a call, The phone still read unregistered sim and no new number. Thats when walmart employee said wait an hour and shut the phone off and andthen turn back on and try making a call. So did all that and decided to call cs and lost signal the first time said whe was working the problem out and lost sgnal on a fiends phone so decided to take a break. About four hours went by and still emergency calls only and still unregistered sim card. So I decided to call again, this time spoke with a gentleman that could not speak english very well, and he tried this and that and said I will need a new sim card which is free and they will send it out this is what I tried avoiding in the fisrt place and was willing to purchase the new phone as I need it to do my job. Anyway he tried rectivating the sim card with my serial number and sim number and said the same thing as was statd previously.Turn off the phoe turn back on and try making a call. Still nothing urrrrrrrrggggghhhhhhhhhhhh by this time I am growing highly agitated with this company and their process, and decided the third times a charm so again called to find out whats going on I spent two hours on the phone with some lady I have all the information from this call because it was just ridiculous how she kept saying stupid shit like wait three minute on hold and said stugg like let u know o phone and need to talk to my supervisior when she posed as supervisor when I introduced myself and my problem. So make a long story short I wanted to make a complaint and let them know how frustrated I was and now may be out three hundred dollars so was wondering what they are gonna do about it. Then she had to transfer me to another person thats when I went from impatient to totaly f in pissed off and said look here I have been on the phone all day trying to gt this straightened out and you guts get paid to do this I dnt I bought a 6 month card as have never had a problem before and supposedly this is the complaint department and how no one had attached notes to my case and blah blah blah so sick of this crap if its not tooken care of today as walmart is the carrier of their product I fee as they are just as responsible for this and will take all this sit and give it back and contact the BBB and make sure I get a refund as it has been past 24 hours now and my phone still reads unregistered sim and now instead of saying emergency calls only now says no airtime WTF gonna take this company down if they screw me outa this money have the names of all individuls plus their worker ID numbers so wish me luck and sorry to all the people who have suffered from this companys services!!!!!!!!!!


C.B 5 years ago

i put a 6 month card on in feb and the last 3 days it said i dont have enough funds in my account to call or text. i called CS and they reprogramed my phone the last two days and now its pissing me off that it is happeing. i have had the phone for almsot 2 years and now its acting up. rage


Lala 5 years ago

I have had Straight Talk for over a year now. Other than Customer Service being ESL, I have not had any major issues whatsoever. The down side with this company, for me anyway, is when I called customer service to activate and move my number to the new phone. It's difficult and time consuming to talk to them because English is not their primary language. On the up side, my coverage area in the Pacific NW is better than friends who have AT&T, Verizon and in particular, Sprint. I live in an area that is notorious for not being a service area and yet I can receive and send text messages from home about 60% of the time. Occasionally I can even make and receive calls. In comparison, my daughter had a prepaid phone through Fred Meyer. I had enrolled in their auto-pay system. Never worked not even once for the year she had the phone. And I never got anything resolved with their customer service department without paying even more money. I finally had enough of that crap and switched her to a Straight Talk phone six months ago. I activated and switched numbers on the website and everything went smoothly. Her phone number was transferred to her new phone in less than 24 hours. For us the unlimited plan for $45 has worked very well. I am quite pleased with the service, particularly now that most things can be handled on the Straight Talk website so I don't have to try to communicate with their ESL customer service people. I'm sorry so many other people have had worse issues than I have.


5 years ago

I have had ST for 3 months now and everything was going well until couple days ago when my phone stops working. I go on my straight talk account only to see that there is a random number and not my own. so i called straight talk the next day to see what was going on. they said that i called in and changed the number. I NEVER CALLED! so i thought someone hacked into my acccount. so i changed my password and everything. couple hours later my phone cannot recielve or make calls AGAIN!! so i go on my straight talk account and the number changed AGAIN! so i called customer service and got it fixed. then hours later it wont work again. this happened about 20 times. and everytime, i was on the phone for about 40 minutes with customer service . it is so frustrating! STRAIGHT TALK SUCKS!!!


khala 5 years ago

straighttalk is actn so effin jank


polly terpening 5 years ago

i have had no pix on f.b.its been going since feb.2nd.no one in your service has time to check this. your web site wont let me in.this is a trash company. I WANT MY MONEY BACK!!!!!!!!


some guy 5 years ago

never had an issue, somehow i think most issues here are user problems. maybe cs is semi-frustrating because of a very minor language barrier, but half of these issues sound way overblown. quit crying and find some other service.


some guy again 5 years ago

as to J's issue, you more than likely have a virus on your computer, keylogger or something, run a virus scan and clean your filthy computer before attempting again, its not straight talks problem that you got hacked, its your porn addiction.


Tami Leeper 5 years ago

I paid my renewal 3 days before my contract was to expire. It was taken out of my account, and at midnight I received a text saying thank you for refilling. I went to send a text, and got a message back that I had insufficient funds. I have tried to call them, but go figure they do not have 24 hours of customer service. I went online, and my payment was verified on the date, but when I check my balance it says my order is in the process of being processed, please wait 4 hours. Well that has been going on for 2 days, I think the 4 hours is up.


Rochele Johnson 5 years ago

I have had ST for not even 2 months yet and the service is horrible. Yesterday my phone just stopped having service, SERVICE ABSOLUTLEY NO WHERE. I called CS and they cant give me a definate answer on anything...Im beyond pissed...when are they gonna fix this?


MacKenzie 5 years ago

I've never had a problem with straight talk. If you don't want to risk it taking more money than it should go by the card from walmart.


Brithany Rogers 5 years ago

I've never had a problem with Straight Talk.I think this pre-paid phone service was the best invited especially it costing $45 for unlimited everything.I've had service for a littlw over a year and never had any problems.If anything to good bc one month I hadnt paid and got a month for free.My husband and I had Alltel and was paying outrageous for 2 lines and Im greatful for them coming out with Straight talk all the other prepaid phones are rip offs,you dont get what you pay for and others cost way to much.Straight talk is best for the people that dont got much money to pay on all them other fancy phones and accessories.Im for Straigh Talk 100%!!


Valarie 5 years ago

I've had Straight Talk all of 3 days now and I absolutely HATE this co. 5 mos ago I switched from Verizon to Net10 because my contract was out and I was tired of paying the high costs of Verizon service. Well then I decided to jump on the bandwagon and get a touch screen phone as I was dying to have one. So I waited and waited but the one I wanted was only available on ST so I made the switch from Net10 to ST. What a mistake! I bought the Samsung T528g and it's been one nightmare after another. First there's the fact that I hated typing on the keyboard and I do a lot of texting so this was horrible. But I figured I'd get used to it if I just gave myself time. My problems started with the 1st call. I was in the middle of a call when the sound just magically disappeared and I couldn't hear the person on the other end tho they could hear me. I hung up, called the person back and all seemed well. . .at first. . .but a few minutes into this call it happened again. And it's been happening with each and every call. Sometimes after a few minutes the sound would come back and other times it wouldn't which resulted in a lot of hung up calls and redialing. And when this wasn't happening I was getting a constant loud buzzing sound that prevented both parties from being able to hear! Then on day 3 the touch screen decided it didn't want to unlock 95% of the time and my texting feature wasn't working and I couldn't send texts. And well now a few hours after TRYING to contract ST customer support (via email, FB support, and phone call) I still have not been able to get anyone to HELP ME and my phone has decided not to work at all. I know I can take the phone back to where I bought it for a full refund but I spent $45 on a calling card that isn't going to get used!!!! Why on earth would I exchange this phone for another under ST when they obviously don't care about my service to begin with and making me happy and their customer service is VERY POOR! I don't want to deal with them every again, who needs the headache so I'm going elsewhere. I'm upset tho because they SHOULD care about us, the customers, the ones that make THEM money. I understand their no return policy on the cards due to possible fraud HOWEVER under circumstances such as these where the phone is not working at all I think an exception should be made!!!!


Brodie 5 years ago

i bought the $100 Samsung phone with straight talk. bought a new service card for the unlimited 30 day service. but when i tried to activate my phone, it wouldnt read the SIM card that came with it. so i could activate the phone and have the airtime added. i called several times. sent in emails. NOTHING was done about it. i bought a phone expecting it to work and i got nothing. so i was robbed out of $150


nunya 5 years ago

i have had my st phone for 6 mths. all was going good until recently when people txt me i dont get the messages until 2 or more hours after the person sent it to me and when people call me my damn phone dont ring!! so i have no idea someone calls me unless they leave a vm! and after reading these comments i wont be calling cs for ANYTHING about my phone. i should have stayed with alltel. i think they are the best phone co. i am definatly thinking of going back to alltel


Kevin 5 years ago

Net10 and straight talk are owned by Trackfone. Even though I have had my straight talk phone for about a year now I have had few problems untill now. I can't makes calls when I want and find out that someone as called me because my voice mail lights up the phone and when I try to find out who called it says network error. I dont want to call customer service because of the long wait times and the run around I will get. Oh well time to use a crap phone again


PAT 5 years ago

I agre totally they are HORRIBLE.. I had it deducted every month for son and me.. then didn't take it..then no phone..then charged double..talk about DUMB customer service.. I must have 50 in 2 months or 2oo x The phone broke..got a new service.....THEY AR HORRIBLE!! DO NOT BUY ONE EVER!!!!!!


Michael 5 years ago

Sometimes the net is jammed, either web or calls or both, but not often. I'm pretty satisfied with the service all around. I'm grateful I haven't had any billing problems. That would be horrible. - But I don't do much with my phone except text and call.

I think $45 bucks is A LOT for anything. The service should be cheaper. Everything should be. This is my only real complaint.

To hell with them all. I use a phone. But that doesn't mean I love the comm companies.


Sharon 5 years ago

When it good, it's really good, but when it is bad, it is awlful BAD. I don't understand why this company is allowed to do business as such. Extremely poor service and bad replacement phones.


Debbie B 5 years ago

I have had Straight Talk for probably a year and have had no problems - at least none that were different from my former Verizon service. There are days that I can't keep a connection, but it was the same with Verizon. I have not had to call their customer service and have been told that they are terrible, but I expected less from them than from the higher priced services so I have no complaint at all. It is cheap. $45 is important to me but if I can make unlimited phone calls and texting for that price for a month, I am happy. If I want internet, I use my ipod on my or my friends/family's networks. I don't expect this cheap little phone to do much for internet.


Taz 5 years ago

You people are crazy. ST is one of the best carriers out there for the price. Next to ALLTEL who got ripped off by VZW and all of us former Alltel customers that have to find new service providers. If you knew anything about service location you would know that ST runs off of vzw & att and tmobile towers.... Thus coverage is everywhere.... Plus if you learn how to program the phone... you can switch between cmda and gsm as needed...LOL!! Dont mess up a GREAT thing!!!


Stephen 5 years ago

Yeah, the few good comments on this post are probably by Indian drones paid to post good comments. Stupid Indians.


Craig 5 years ago

I have had nothing but problems with the ST phones and service. I have only had ST for about 4 months and have already been through 3 phones. I kept thinking maybe if I bought the more expensive phone it would be better! Wrong more expensive just means different problems. You contact the customer service and you have such a hard time understanding them that it is hard to get anything done. Then they don't have a clue what is going on take battery out take this out turn phone off turn it on blah blah blah. So was told it would take 15 buisness days to get a replacement phone well that won't work I use this phone for my work. It took 3 transfers before I got someone that says they are a supervisor and he still had no clue. Ok so gonna over night a phone but need to get permission paper to headquarters and see if they will ok it first and that takes at least 3 days and then will another 3 for it to get to you. But if they don't approve it then we will just send it to normal. What a crock of shit this company is. I will go back to Verizon and pay the bill just so I don't have to deal with this. Something needs to be done about ST they are ripping people off!!!


kathleen 5 years ago

st received my phone number from TMobile on the 21 of sep. They kept stringing me along about activation. It will be done in 12 hours, next time I call it will be 24, no it will maybe 15 minutes or one hour. I went into Walmart the clerk spend two hours talking to ST. They promised her servie In 24 hours for sure. Called them again. My hone must be bad they said, changed the phone. Finally we found out they were using Sprint's towers and signal would not be available until Sep. 30th. I should buy a phone that is serviced by verison or At&T. I bought a phone that is services by Verision went back to WAlmart and ST promised Walmart clerk I would have service today. I checked on the status and guess what? It will be another 24 hours.

I have a call in to the Walmart manager in Bedford Park, IL Miguel is supposed to have a another store manager contact ST. To day is the Sep 27, 2011. Lets wait and see when the miracle happens.


Nolin Trester 5 years ago

i just got the 35 dollar card last night at about 1am and came home put the car on my phone sent 2 txt msgs so now they are trying to tell me i used a 1000 txt in les then 24 hours umm no i like to txt but not that much


dont worry bout it cop 5 years ago

yea i got me a straight talk phone... ima b straight up wit u... it really suck... yea only 45 a month but id rather pay an extra 5 or 10 and get one that actually work... i have full bars and i cannot get on the internet or send/recieve pictures... text take way to long to recieve, up to an hour sometime which is not good if using for for business purposes... its all bout verizon lol and at&t is good to lol i switched to at&t and yea im happy again :)


not happy 5 years ago

what is up with this service, it,s saying i can only make emergeny calls only . I have 9 days left on my phone . I have to go use some one phone to call stright talk. I cant even text no one . This is Bull .


Greg 5 years ago

I wished now I would of read this before I switched from T-Mobile. My wife and I bought these spendy phones from ST over 2 months ago and I'm still without service! They keep sending us new sim cards and none of them work. The customer service is awful. No one speaks english. And they are so sorry......yeah right. This company is a big joke and its ripping people off. Another sim card on its way again, well we will see. If it dont work I'm done but how do I get reimbursed for these phones? And how do I get my number back I had with T-Mobile? I'm so pissed!!!!!!!!!


Sean Thomas 5 years ago

2 years no problems, none. was my business phone. reassured my family to switch over, they are all business type as well. And now today no service...no way. Will not happen. I got from cs that ATT&T wasnt answering their phones to see who had coverage...no way.. I want a manager, an officer (if there is such a thing) of that company to say, "We lose coverage to the big companies, we are all on the back burner, here is your service plan, do you you understand? do you accept? What ever happened to Caveat emptor! I spent money, you all did as well. It's now how much, it's the reality of it all. I dont care about what I spent, I care about what they will do about our claims. FIX THIS!!! FIX THIS NOW!!!!


LED 5 years ago

I invested in Straight talk almost a year ago; again for the lucrative costs. I spent nearly three hours on the phone with them, finally got my old number switched to straight talk. "Its easy to switch over!" Yeah, right.

When I then went online to start auto-debit, it kept routing me to an error. Which then routed me to a number to call, which that "customer service" number didn't work. Not helpful. Can't complain. Okay, so I'll load the card.

I noticed that, a full month had gone by and I had not made payments. My phone however said "expiration date: 01/01/2001; balance 0.00 minutes 0 texts 0." but I could still call and text without issues....??? Another month went by. I think I went nearly six months before anyone realized it no complaints- my phone finally booted me off. I succumbed and bought a card last month and inputted it. However, this month the inputting payment/card#s DISAPPEARED off my phone's software after a software update. BS.

And of course, they're having server issues every time I call.

And of course, they don't speak English. I wish I spoke Spainish!

And of course, no one will give me money back for that calling card.


Doug 5 years ago

this company is a joke, DO NOT BUY FROM THEM. I have been spending 2-3 hours per day, every day on with their tech support. I have not been able to get my number switched from one T-Mobile account to another. You are put on with various operators in Thailand and none of them can fix the problems. they send you through layers and layers of tech support, and none of them are able to fix the problems. THEY ARE TERRIBLE, SAVE YOUR MONEY!


oldandwise 5 years ago

Page plus is an American owned company located in Ohio. No problems at all. Would recommend to anyone. Best yet it has plans to fit anyone.


Sean 5 years ago

I have four phones with this company and only one is active. Customer service sucks. If you have any problems with the phones and call customer service you have to buy airtime and they have to send you new sim cards. 7 to 10 days for shipping. If I would have read what is on this site, I would have never bought from this company. They are getting rich of suckers like us. Not happy.


asdfghjk 4 years ago

When I try to send or recieve picture messages from my straight talk phone it says "Unknown subscriber". Annoying as all get out.


Marty 4 years ago

About 10 months ago I bought the ST Nokia 6790 from Walmart for $200 which is the only $45 unlimited everything plan. After 6 months of great service the phone would not power up. Called ST CS and after an hour they said they would replace the phone and it would take 3-5 business days. I asked if I should keep my old sim card and they said yes. A week later an empty box arrives so I call them to have them tell me I had to send my phone to their warehouse and they would after receiving mine send me a new phone. 2 weeks later I receive a refurbished phone, not "a new phone". So I called CS and they then said they were unable to send a new phone. Well I used the included instructions to activate the phone and it wouldn't work. It said "sim card failure" so again I call CS. They couldn't figure out how to activate it so while I have them on my land line I use my old sim card and it actually worked. 2 months go by I renew monthly $45 card 2 days early. I get a text from them like every month saying thank you for renewing on the renewal date. 2 days later and no service! Message says "sim card failure". Call CS again and went through 4 people before I finally get the floor supervisor who tells me they have no record of my phone ever being activated much less even existing. Yep you guessed it, very pissed by that point. After I told the supervisor that I have every receipt from the original purchase of the phone, all of the monthly service cards, along with the dates and address of their warehouse that Fed-ex shipped the phones to and from then bingo! "Sir please hold while I reactivate your new phone but I'll have to give you a new number". My reply was a big hell no! This was your companies error and I need my original number. 5 minutes everything is again in working order. Hurray I thought until today 2 days after I renewed my monthly service card again what happens you ask. Same crap! "Invalid sim card" no service and according to CS no record of my phone at all even though I received the thank you for renewing your service text last night. Insisted to immediately speak with the floor supervisor who fixed it again after 45 minutes. Phone is great, service is great when the phone isn't totally vanishing from their records. Customer service sucks ass! Due to poor customer service I would not suggest ST to anyone, ever.


Eric 4 years ago

I have had Straight Talk for over a year, using the Nokia E71. I have not had one single problem with the phone nor the company. I have taken the phone with on all my trips, and have been able to use it anywhere I have been with no problems.


Diane 4 years ago

Bought a new phone from the web site. When I tried to activate it on the website and put in my zip code near Atlanta, GA it gave me a telephone number for Nashville, TN and I was unable to make or receive calls. Customer service had me put in several codes but could not fix the problem. They told me the sim card would not work with the phone and that they'd have to send a new one and it should arrive within seven days. I told them I needed a phone now and was willing to just throw away the new phone if they would put the time and minutes on my old phone, but I was told that they could not do that.

I had actually ordered an identical phone for my husband but did not intend to activate it until next month when his plan would end. I asked the woman to verify that the sim card in THAT phone would work. She asked for the sim number and assured me that it would work. I asked her how she knew the card would work with the phone since she had not asked for the serial number of the other phone. She said she knew the serial number of the other phone from her records, so I asked her to read the serial number so that I could verify that I had the correct phone for the sim card. She said that she was not allowed to tell me the serial number because of company policy. These people are not helpful.


oldandwise 4 years ago

Then they changed tower providers. Their cheap phone uses Verizon, their mid grade uses AT&T and tmobile, and the droid uses Sprint. So if you live in a rural area, it don't work!


hannah 4 years ago

Called cs because I cant hear anyone on my phone.......well at first the lady said I.needed to update my phone with the usual *22890 bullshit but I played along anyway.....of course it didn't work and then she told me that my phone didn't exist.....after an angry outburst from me she quickly changed her tune. She kept telling me to do the same thing over and over so I hung up before some inappropriate things came out of mymouth. Straighttalk will not be in my home again.


Andy 4 years ago

I just posted the following on their customer service site. "Your customer service department is beyond help. EVERY single time we have used it we have been LIED to, led on a merry goose chase, and sent from handler to handler with no results.

We were customers of Straight Talk for nearly a year. We decided to upgrade a phone and add a line. We purchased a new Samsung Android model and a new $45 card. We asked to switch the old number to the new phone, and to issue the new phone the old number. We were told that we would lose the remaining minutes if we were to do that. Really? REALLY? This is POLICY, not technology. Not wanting to let you steal the remaining minutes, we asked if there was another solution. The customer service rep said that if we waited for the old phone minutes to expire, then we could switch the two numbers without loss. WE JUST SPENT 2.5 HOURS ON THE PHONE ONLY TO GET THE SAME RESPONSE AFTER WAITING FOR THE OLD PLAN TO EXPIRE!!!!!!!

So. Either your policy is there to defraud customers, or you are lying about the ability to switch numbers. Which is it? Why can you NOT do this? Is it policy? Or technology? Your representative was unwilling to say.

I have been a loud and constant defender of Straight Talk. I had my last number with Sprint for 11 years. But this is pushing me over the edge. If I do not get a response in 24 hours, we will become as enthusiastic in telling the woes of Straight Talk as we have been in the positives.

We have spent, in three conversations, in excess of three and a half hours on this matter. Please respond with a resolution to this problem that doesnt involve waiting another half month or letting you steal the remaining minutes on one of our plans. If that is REALLY that difficult, please notify me of that, issue a refund on our minutes, and we will return the new phone to Walmart while we shop for another service provider"


Poor service 4 years ago

I got my Straight talk phone 2 days ago. First of all they were going to let me keep my old number from Net 10. They did not. So now I have to start changing my number on everything. And to top that off, the phone works when it wants to and this is the second phone in 2 days. I got a different phone cause I thought it was one certain phone that had bad reception. So this afternoon I will bring it back and just lose my $30.00 for the minutes and go back to Net 10. I had no trouble with Net 10.


ferheramia 4 years ago

I was trying to make a call after new years eve and there was no signal. I could text but not rcvd/ or get any voice. So in the end after trying CS, no one home btw. I ended up pressing *22890 and did the process. It actually worked after that. I still ue steaight talk and its much cheaper than anything else out there.


oldandwise 4 years ago

ferheramia have you checked out Page Plus?


Mike 4 years ago

My daughter had been having bothersome problems with her ST slider phone and had to reinsert the battery to fix it. Then she bought a Samsung Galaxy from ST. That phone locked up the contacts and texting after 2 weeks. I took it back to Walmart and exchanged it for a differant phone same model 10 days later it locked up the same way. I called ST and they said replacing the SIMS caard would fix it. They mailed me a new SIMS card and the phone worked, for 7 days, and it locked up again. When I called ST and demanded a refund at first they said they could only replace the phone I insisted a differant phone of the same model would solved the problem they said it was more than 30 days and couldn't refund by policy. I talked to his super. and he agreed that the only reason it was more then 30 days is because I followed their instructions and agreed to a refund. I mailed the phone in for the refund only to have it reurned in the mail with quote it was more than 30 days. I called ST again and went through 3 level of super. and finally they sent me a mailer via fedex to return the phone in. I returned the phone and 2 weeks later got it back in the via fedex with the statement you guessed it it has been more than 30 days. When a called ST they admitted there was a "issue" with this model and offered a differant model which I refused insisting on a refund. The 2nd time they offered a refund I got the ext. of the phone that person had. 3 days in a row I called to talk to her and she was unavailable. I have contacted the BBB and local TV consumer reporter made comments on their facebook page and comments on several blogs including yours


j.s 4 years ago

Had Straight Talk for over two years.No problem with service only with payment using debit card.To remedy problem i started buying activation cards from Wal Mart.Recently i bought a new phone off their website and the trouble started.The phone came in about 3 days but i had to purchase another $45 dollar card in order to activate even though i still had time left on the old phone.After hours and hours of trying to activate it myself i called customer service.The headache began.They first informed me that this phone would be switched to a different carrier,unfortunately one that doesnt work at all in my area.Then i was told that i would have to change my number in order for the service to work even though its the same service i had previously had,just a different phone.After a couple of days of back and forth with customer service that has to be the absolute worse in cell phone history for a number of reasons including the language barrier,I sent it back.Waiting to see the outcome on the refund scenario.Now one week later after reactivating my old phone i am not receiving any incoming calls.They are ok if you purchase a phone from Wal Mart and get it working but if you ever upgrade or have any trouble with your phone it will go downhill very fast from that point on.My advice is to stay away from them,deal with someone you can see face to face,a company you can go into a store and have someone help you with the service.It makes it a lot easier.I guess its true,you get what you pay for.A hard lesson learned!


jusbugsbunny 4 years ago

straight talk on facebook one on one chat with americans...get any problem fixed...no foriengers...im a rebeliver...almost gave up on them...s/t rules


Christal 4 years ago

I purchased a Straight Talk smartphone for my daughter and set up auto-refill to pay for the unlimited data plan.

Three weeks ago, the data service was shut off. My daughter called them to report the internet was inaccessible, but gave up after being transferred through several non-English speaking representatives whose command of English was so poor she couldn’t understand them. She still had phone service, so she assumed they would fix the data when her service refilled.

Straight Talk sent me a notice that they were processing the credit card payment on January 21st, and notice that they had refilled the service on January 25th. My credit card statement reports the charge went through on January 23rd. However, the phone was deactivated on the 23rd.

When I called to find out why the phone wasn’t working, they said it had been shut off due to “excessive data use”. When I asked how somebody could use too much data on an unlimited plan, they refused to explain and said they had to question the user about her data use. I explained that would be difficult, considering she couldn’t use the phone, and was told the phone would not be turned back on until she called them and then hung up on.

So, it was obvious that they had arbitrarily turned off her data service, with no notice to anyone, and then drafted money for the next month of service, knowing that they were not going to provide service. I think that’s called FRAUD.

Their customer service is absolutely horrible. Every time you call, you are transferred from one representative to another and none of them speak English well enough to carry on any semblance of a functional conversation. Frankly, I suspect this is an offshore company hiding behind a Miami address. Every person I have spoken to (bar none) talks in heavily accented Indian.

I am currently filing complaints with the FCC, the Florida State Attorney Generals Office and the Florida Public Utilities Commission. I would recommend nobody deal with this company.


chevy1976impala 4 years ago

My service completely "dropped out" twice so far, and I have had the phone three months, with autopay. Both times, the problem was solved by entering reprogramming codes. Solved both times by the first (Indian) operator I spoke to. So it's just been a nuisance so far. I love the new phone, its an LG 511C, and the first touch-screen I've ever owned.


lisa 4 years ago

my phone works great except i can't call no one i have poor signal all the time


frances wynn 4 years ago

we have just been on a 1 month roller coaster with straight talk, just to straighten out one phone, as the other one has not been resolved yet, we have spent 10.5 hrs on the phone with straight talk customer service(joke) over a month period of time, and my labor rate is 25 dollars an hour, and i need to find out who to extract the money from for my time on the phone, also after all the trouble and time, our other straight talk phone is still not fixed, and still has no svc.......a month! yes a month!!!!!!!! either i get who im after or i post billboards across north carolina letting the general public know who straight talk is!!!!!!!!


George 4 years ago

Please DON'T BUY Straight Talk! The carrier supposedly is Sprint but ST CS will not confirm this or give you a phone number for customer service with Sprint, even though ST blames Sprint for lack of connectivity in my house. The CS is HORRIABLE. Of course, they barely speak English but they can read and that is all they will do is read to you from the script. Again don't buy Straight Talk!


marissa 4 years ago

PLEASE STAY AWAY FROM STRAIGHT TALK!!! I had this service for one month and my phone was defective....fine no problem...ill call CS and get this dealt with right away. after two weeks of me talking to 9 diff reps who if u ask me all sou ded like the same b*tch....i finally slammed the phone down and stomped off too walmart. these people would not help me! They kept asking me to reset my profile and other repetitous crap that was not working! I lost my cool several times thats how frusterating these people were. so walmart rep tells me its been 14 days that straight talk has to be the one to generate the replacement or refund.....he gets on the phone with them and 1 hour later after he slams down the phone on these scammers he talks to his manager and walmart ended up eating the cost of this phone to save a customer....they didnt have to do that. but im glad they did or i was out 249 dollars! I now have tmobile prepaid and im happy:-D


Matthew 4 years ago

i haven't had much trouble with straighttalk but there customer service sucks, bad. but recently I refilled my phone cause i let it lapse, and i payd by phone. my usual is the 45 dollar plan, while i was trying to pay for it the automated mechine i was working with, you all know him the computer that trys to make the experience seem like your talking to a real person. we get to the end of the transaction and he spouts off "total cost will be nine hundred ninety nine billion, nine hundred ninety nine million and zero cents, is that ok?" I don't care if it was a joke im not about to say yes to a potentially legally binding financial agreement like that!! so i bought the second plan and now i don't have service at all, it shows i do but it wont let me call or text or anything. VERY VERY PISSED!!!!


Amanda 4 years ago

@Matthew trying dialing *22891 from your phone to reset it.


Hopping Mad 4 years ago

Issues with Straight Talk (and Nel Net):

*CUSTOMER SERVICE NON-EXISTENT

YOU BUY IT, YOU EAT IT

1)Customer for 3 years with (Nelnet and/or StraightTalk

2)Used to be good reception from anywhere

3)For the last year Nelnet couldn't make a good connection on ANY of my calls

4) I switched back to Straight Talk...

5) Reception on calls still not good

6) VOICEMAIL: You can NOT turn it off now.

7) I receive B.S. calls from weird numbers that use up my voicemail minutes.

8) INTERNET: Not accessible, I have a Samsung T528G

I'm using up my minutes and going back to one of the big boy phone networks.


SalmonKing 4 years ago

@Christal - if you teather your phone to a computer or pad and use it to access the internet they will shut off data - it's in the fine print.

Other than the totally unhelpful Indian based service, I've had nothing but good experiences with Straight Talk. My Nokia e71 that I bought refurbished for $50 downloads my email and is an OK internet browser on ATT's 3G network. It's no iPhone, but for the price and the price of service, it's hard to beat.


mickie 4 years ago

I am having trouble with my phone!! Can;t no one hear me and the texts are taking forever to go out. This has been going on for 2 days!!! HELP!!!!!!!


Hillary 4 years ago

I had my first straight talk phone for one year before deciding to upgrade, we gave my old phone to my little sister who has had it for another year. I have their touch screen. It lasted about 2 months before the texting stopped and I had to return it. Their customer service does need to be worked on but so far it's been two years and I absolutly LOVE straigh talk! It's saving me so much money and does everything I need it to!!


Burbankj 4 years ago

verizon wireless does not own straight talk. they use vzw's towers, thats it. and they pay to use them


Chad IN 4 years ago

Ended up forgetting to add airtime before my phone deactivated, after buyinng a new card and loading it, my phone remained deactivated. After calling "Straight Talk" and speaking with their "Customer Service" (if that's what you would call it, it took them roughly 8 hrs to figure out the problem. Then after 5 days or so, I wake up to find my phone was once again "deactivated" so once again I call their customer service line and explaing the issue, get transferred yet again to a "supervisor". I was told once again, there was an "error" in their system and it would take 24 hours to process the ticket. So after the alloted time, I call and am transferred to a "supervisor" he re-activated my phone, told me to turn it off and back on, and try to make a call, if that didn't work to wait 1 hour and try again. I then ask him about any compensation, he basically ran me around the bush, when I asked to speak to another supervisor or his boss, I was informed "we are the floor supervisor" I asked who "we" were and he wouldn't explain it, he just kept repeating himself. After about 10 minutes of me trying to ask him to either transfer me to someone who spoke better english or to his boss, he kept repeating he wasn't allowed, when I asked why, he reffered back to he processed my claim and the issue was resolved! Eventually I hung the phone up and called back, knowing that I would be directed to a different supervisor. This has been the worse experience I have ever had with a company! I think if a company is going to supply a product to a country, then that company had better have their customer service port based within that country to better assist their consumers! This could be the only company that employes people within another country, yet makes their employee's call themselves by english given first names.


Tommy B 4 years ago

Whatever you do stay away as far away as you can from straight talk phones. Nothing they say is straight talk by any means. Im not going to go into all the details but some on have and have done it well. Believe me I have figured it out. Nw lets get right down to the nitty gritty. Its time to ban together in a class action lawsuit against Trac phone Straight Talk owned by Trac phone and Walmart for knoing what is going on. Ever heard of a Nigerian Scam? Well Smart Phone is a Nigerian Scam. Why? Because you buy the phones the phones do not work but for a minamal few and hers the facts. Its hours on the phones trying to get the simm cards do not work or the phones do not work in certain areas but the real catch is that since the phones do not work yand you have paid for air time to the tune of 45.00 or 30.00 dollar cards for airtime which is NOT refundable. Walmart will return your money for the phones while you loose all the airtime and the money you spend for it. Now lets look at this. Phones work or not I bought 3 and a

have been having words with 8 or 10 people who do not live in the USA They say they do but they do not. They say they are from 5 different countries they say they will send you simms chips to fix your phones and they say they will send them next day air . They also promise to extend you airtime for all the problems and then you start the same crap over and over. Then while you jump the hoops supposedly the airtime is running. I say lets ban together and sue because with all the foriegn bullshit artists who are involved we are losing money with people staeling it right from us and acting like they are not responsible for the theft they are committing. Also a formal report of a compliant with dates facts copies of receipts and yes even recordings of discussions with them can be useful in a United States federal court case because they are breaking the rules and laws concerning FCC which is the Federal Communications Commission. If emails are legal send me email at spokeb@yahoo.com Enough is enough.


Lissa 4 years ago

Has anyone had their phone hacked? I've never had a problem with them until I upgraded phones on Friday. I tried to activate it and it didn't work. I called. They said wait 24 hours. I did. No luck. Called again and they said wait 48 hours. No luck. Called again and they told me my SIM card did not match with their system and that I must wait for a new SIM card. Now...over the last few days...I have had nearly all of my friends that I talk to regularly tell me that someone is answering them from my number. They also have gotten into my Facebook account. The girl that claims she lives in California and was sent the wrong SIM card keeps fouling up in her replies in text. This is all a lie somehow and all began with a new phone..... Everything's pretty chaotic now. I found it fishy when I upgraded and tried to activate my new phone line that they never (out of 4 times) asked my security questions. So...does this mean ANYONE could have a Straighttalk phone and call claiming they want my number put on their phone? With no security at all? That is not effin okay!!!!


Brandi 4 years ago

Every other month they disconnect my phone! Say it was never on auto refill or say the phone was never setup with them! I also had a problem with my first phone and they had to ship another out. Took a while and then had problems with registering and getting it on auto refill. Problems with credit cards, registration or the best one...our computer difficulties. I'm so fed up, I wish I could just make them disappear!


Gary 4 years ago

I wish I had never went to this phone and service. First, the phone was not activated for several days and then was told some settings had to be changed. At this point, I was able to dial out. I was eventually able to dial out, but then I discovered the phone was not receiving calls. I was told to leave my old phone and new phone on and the service would transfer to the new phone within 24 hours. What happened was my old phone was deactivated and my new phone was not turned on. I used the phone for business so this company has costed me alot of money. Some settings were then changed to finally get calls after a week. The signals is always very poor and there are alot of dropped calls. When you use the phone indoors forget it!! It wont work. Just today, I had a bunch of people call me at my condo and my phone NEVER rang, yet I have all these missed calls. This company should not be allowed to operated. I hope that I can switch this phone to another service.


Allen 4 years ago

I was going to get one of these ...but NOT NOW! Thanks guys. Im glad you all posted at least you saved one person from this horrible fate.

Why dont you file with the federal trade commision as a group. everyone post their email and start a list. This is F BS. i cant believe they get away with this. I would also file it against walmart. In florida you can go on line and file easily with the department of aggriculture. they are in charge of any fraud or abuse of when it comes to these issues. I filed against Gulf power and it was resolved in 24 hours. Good luck to all.


tiffany hines 4 years ago

i love straight talk i get the 30 card it lasts me a month its awesome no problems so far had it 2 yrs


Gary 4 years ago

This company is the worst! My credit card expired. so i tried to add another one to get the auto bill going again. It wont accept it at all. Called CS and they said i need to call my credit card compqany because MY info isnt correct. Funny the card works everywhere wlse!!! No i have a useless phone tied to useless customer service!!


pendleton oregon 4 years ago

my computer (as I'm trying to bring up straight talk) reads! block sign in page and everything I try to do to get there is blocked. And that's because the War Games that are going on here in pendleton has been playing a very big part in our communication system. As I tried to call straight talk because my daughter phone is not working an she is out of town, they told me she needed to change her phone number and zip code. hmmm how odd he said to me that it would only work in my town our zip code. hmm how odd. it worked for her when she was 200 miles away from our zip code and mine worked in portland .3 hours or more away. More Government BS going on is what it is. either that or staight talk is a complete rip off. So what does everyone else think?


Darlene 4 years ago

I go in each month a purchase a $45 card (or $30 if I'm broke) and the ONLY problem I have is that I swear near the date my card ends I lose a LOT of calls. Probably coincidence.... I don't understand HOW you can get charged extra if you are purchasing a card each month from a walmart. I have internet if I need it and have never had a problem texting. You can't go wrong with Straight Talk


Dp73 4 years ago

Horrible Company. lets just say that after 30 days of my "unlimited service" not working, they gave me a 30 day extention of service that still doesn't work. I have called a dozen times each to straight talk and tracfone corporate office for them to pretty much tell me i should just buy a new phone from them. They really don't care about keeping customers. Buyer beware.


ec 4 years ago

Straight Talk is a piece of crap. I bought to touch phones, different phone #'s. After the 1st month, both phones went down at the same time. So we called for help and they said the phones were defective....yet the next day both phones were up and running. All went well until today when both phones again went down. So i AGAIN called and the representative was instructing me numerous times to do things to the phones. Dah....the phones didn't work. They again told me the phones were defective and I informed me the chances of winning the Mega Million lottery were greater than two phones going dead at the same time twice. End result....they are mailing folders out for me to return the perfectly good phones in for an exchange. The most hilarious request...even though this make take weeks in getting mailers, returning phones, receiving phones, they want me to renew my service in 10 days when it is ready to expire!!!!!!!!!!!!!!!!!!!!!!! ARE THEY KIDDING?????


october013 4 years ago

I have been having trouble with my straight talk phone. My phone screen went blank. So I called CS and they were going to have me press a bunch of buttons. I told her no button in the world is going to fix this so they sent me a envolope to send it in and they did send me another one. WELL WELL WELL. I have tried for 3 days now to get activated and keep getting the run around. PUTTING IN CODES, TAKEING THE BATTERY OUT, TALKING TO A BUNCH OF DIFFERNT PEOPLE WHO I CAN BARLEY UNDERSTAND. I WAS FINALLY TOLD THERE IS A NETWORK PROBLEM IN THE AREA AND CALL BACK TOMORROW. I HATE THIS PHONE AND THE CS. I WILL NEVER BUY FROM THEM AGAIN! COUNT ME IN IF YOU GO AHEAD WITH THE CLASS ACTION LAWSUITE.


Kristi 4 years ago

I used to have a great experience with straight talk when I first received my phone. I've had it for over a year now and I've been having problems receiving some of my calls, and i've been having bad service problems. People say my phone keeps on going in and out, that they can't hear me. Sometimes, my phone works fine, other times it doesn't work properly. Other than that, my phone always seems to be working good and to be in good condition. But it's just the receiving calls part that bothers me. My boyfriend says he called me and I didn't answer, but I never got the call. And when i'm trying to speak with people and they tell me your service is going in and out I can't hear you it ticks me off because I'll have four bars for service. If I could afford it, I would be going to a verizon plan but I can't so I am stuck with a 45.00 month plan with straight talk. For such a cheap price, I guess I shouldn't be complaining because you get unlimited internet and unlimited text and calls with this plan and also NO CONTRACT which is wonderful. But they always advertise they have verizon service, but verizon never has problems with dropped calls, service problems, and not receiving calls.


gods4me2 4 years ago

We have both straight talk and trac phone. Both seem to have the same problems --- minutes and days missing! we bought the 30 dollar plan. First month was great I couldn't us up all the minutes for talk time as I don't use my cell that much. The second month half way through I was out of minutes and used the phone less than the month before! They do not have a log of your calls online for you to see how much time was used on each call ( Virgin Mobile does - my former pay as you go ) So next month I paid for the unlimited on the 8th. It is due to reload on the 5th how is that a months worth of service?!!! Boy friend has one to, yesterday morning his phone said he had 4 days of service, last night 0 days left!!! so they steal days from your plans. My daughter has a trac phone that was fine the first month and now it is doing the very same things that straight talk phones are doing - loosing days and minutes. Her trac phone " lost" twenty five minutes. I NEVER had any of these problems on Virgin Mobile. My service date was always the same day every month. I could check online and see all in coming and out going calls. this straight talk rip off does not even show you online what day you paid or reactivated your service - guess they don't want to see on their website that they are stealing from their customers!


Tinkerbell0224 4 years ago

Straight Talk sucks! After two months I added more minutes to my phone and the internet stopped working, the phone would cut off and on at will, and would not hold a charge. Had all the foreign reps who could not help with anything, and after speaking to two supervisors, was told to either (1) buy a new phone and wait on my old one to be fixed (how dumb is that?), or (2) send my phone back and maybe in two weeks they would send me another one. Okay, I didn't just fall off the turnip truck! I asked to have the new phone sent to me first and they said no way. Why would Wal-Mart associate with such crooks? They changed their in store policy to include 15 day return only - no more 90 day policy as they know how bad the product is. Well, I guess you get what you pay for - crap!


DevineDecree 4 years ago

I don't know if this is a waste of time just like using straight talk services or not but I've wasted the past 6 months with them so I thought I could take a few minutes to share my " story or experience " with these crooks.. First off , there unlimited data is straight B.S. with a capital B and capital S lol My girlfriend and I decided to go with straight talk to save money. I have 2 kids that need cell phones and my girlfriend has a son and he needs one as well, so I was spending around $500 a month on cell phone bills threw other major companies. I wont mention any names but this cut my bill in half. Not only did it cut my bill in half it cut our cell phone use in half as well. Everything was fine the first 3 months, until we all went with smart phones!! We were all using data a lot more do to the way better internet and downloading stuff from the app store ect... When I first bought my smart phone 3 months ago, I bought 5 all together and everyone else in the family decided they wanted new numbers so they activated there phones without a problem, AT 1RST, but when I tried to activate my phone and keep my number, disaster struck. I run a computer business and this has been the number I have been using for 2+ years , so it was pretty important to keep the same number. Straight Talk told me it would be no problem to transfer my number from my old phone to the new one.. THEY LIED!!!! A couple hours after I called and activated the phone Straight Talk told me that the new phone would be on within the hour and everything was fine. 2 hours passed, nothing... I called back about 3 hours later, explaining to them that I need my phone on asap and that this is my business line, this is how I pay my bills, feed my kids ect.....Anyways they gave me the run around and ask me to give them 24 hours to fix this problem, so I did. After 24 hours, STILL NO SERVICE.... THIS WENT ON FOR 4 DAY!!!! After talking to at least 20 different people I finally was able to talk to a supervisor that told me they would credit me 1 DAY of service for the problem hahahaha I told them to keep there day and get my phone on or I was switching companies.. The supervisor was NO HELP AT ALL... I talked to a straight talk tech next and he explained to me that the reason they were having problems with my line was because they were having trouble getting my number switch to the new phone from the old one!!! I told every tech I talked to that if the problem was because I wanted to keep my old number to just give me a new one!!!!My guess is they just didnt understand me like I couldnt understand them most of the time.. So I told the final tech, to just go ahead and give me a new number and he had my phone on before we ended the call...

2 WEEKS LATER...

I go to check my email account on my cell phone, NO DATA... I get on my girlfriends cell phone, NO DATA... I call Straight Talk, they said," You have used to much data and we turned your data plan off, in order to gain access to your data , you must buy another $45 unlimited card"... WRONG ANSWER... I asked to talk to someone ABOVE THE SUPERVISOR... What happen to UNLIMITED DATA??????

They turned my data back on..

They past month or so has went okay. We purchased $45 cards for our phones on the 12th of last month. Today is the 24th, my girlfriend goes to get online to check her facebook, NO DATA... Tries to make a test text to my cell, NO TEXT, tries to make a test call, NO SERVICE AT ALL.... THEY CUT HER PHONE COMPLETELY OFF.... HOW CAN THEY GET AWAY WITH THIS CRAP????? I am getting ready to call them now and argue the fact that her phone should not be turned off... I will keep you posted.. If anyone has any information or tips or ANYTHING that will help me, or HELP US, please email me at e.ga@aol.com

Thanks


kyle 4 years ago

i paid for the all you need plan ($30) online and the page said failed so i attempted thus again and same response so i tried one more time for the three times a charm rule and low and behold FAILED... so then i took time out of my day to go purchase a all u need plan from the local walmart and my credit card was declined, i called my bank and you would never guess it but i was charged for the three 30 dollar plans online, my account history when i checked my credit card online still says pending but i cant get my money back after trying to reach straight talk for some assistance, my only response was "sorry, our servers are down. call back in two hours." i tried and tried and TRIED!!!!!! waiting two hours at a time and every freaking time it was "sorry, call back in two hours." i feel like this is a scam and im not very happy with this customer satisfaction! I hope this helps... cuz i know it doesnt help me to sit back and complain about it.


Bryn 4 years ago

I have not had any problems with straight talk, infact i suggest them to everyone. Not only is it an excellent price and no contract but the service coverage is excellent. No one gets service at my house with t-mobile or sprint or at&t and i have never had that issue. Given it could depend on the phone as well. Its unfortunate others have not had the experience i have with straight talk.


roche 4 years ago

I received an email today from a recruiter at a job I recently applied for. She stated that she left me a message on my phone this morning. I am still waiting for the message 10 hours later.....

I have worked very hard the last year and half to obtain all the requirements of this job. Good thing she emailed me or I would of never known.

And as far as texting goes, I don't receive them in a timely manner, my friends and family don't get my texts, who knows where they are going.

Further research and I found out this:

"We will presume you are engaging in a prohibited use, in violation of these terms and conditions, if you are placing an abnormally high numbers of calls, or repeatedly placing calls of unusually long duration (as compared to other customers on the same service plans), or if your talk, text or data usage is harmful or disruptive to the Carrier’s network or services. If we determine, at our sole discretion, that you are using an unlimited service in violation of the Straight Talk Terms and Conditions of Service, or in any other manner that we deem to be unreasonable or excessive, then we may terminate individual calls or data connections or, after providing notice to you, terminate your service, decline to renew your services, or offer you a different service plan with no unlimited usage components."Term and conditions

So for if any reason they feel as if they need to block your messages or calls they can and they will!

I have used straight talk for over two years now, their service has been getting worse and worse. After reading the terms and conditions I will now be switching providers, no matter what the cost.


roche 4 years ago

File a complaint with the FCC

http://esupport.fcc.gov/complaints.htm

Every form filed against them helps


nina silver 4 years ago

Awful customer service. do not buy replacement insurance as I did.got the maling label in 2 hours after reporting. been six days since dropping in ups dilevery,checked with customer service last night They say they never sint the mailing label and have no record of me ever calling. Guess I will nto recieve any replacement even tho I bought the insurance. Nina


Geema 4 years ago

Straight talks customer service is definitely out of India ok? So don't be surprised when you are dealing with good english. My experience was horrible. I switched from MetroPCS for two reasons. The internet was horrible slow and although I loved the unlimited text and calling, once they started charging me $2 for using my credit card to pay my bill, I was done. So I signed up for straight talk. Now straight talk is charging .95 cents for using your credit card to pay your bill! WTH?? Why are these companies charging for this?? I have to agree with the other posters, the cell phone range is horrible. Yes, dropped calls, terrible reception, it's awful. But that's because they are piggy backing on the Sprint network, and if you know anything about the sprint network, it's horrible. I am definitely missing my clear network with MetroPCS. But I'm sick of these companies all finding ways to sneak in extra fees and call them taxes. From the airlines to the cell phone companies, this country government needs to seriously regulate these big businesses. But big businesses own the government so we ain't going to see that unless we get rid of the dirty leaders we have in office.


vilmafernandes 4 years ago

please help me to get a clear sound from my friend on wow internet calling card


terri 4 years ago

i have been a costumer with straight talk for over 2 years now and i went to walmart to buy a service card and i called to put the minutes on my phone and they told me my card was already used so i went back to walmart and sense i lost the recipt they told me i had to deal with it through staright talk so i called straight talk and they told me sense i lost me reciept they cant do anything about it and they wont give me my minutes and walmart wont give me my money back it is not fare that i lost out on money and time on my phone this company is not right they wont help you they just give you a hard time and keep telling you they cant do anything for you i guess i will be going to a different company


Anne 4 years ago

I'm sad, I've used Straight Talk for over two years (and 3 phones) and never had a single problem with them until today. Randomly, I had no service this morning, despite having amazing service last night. Took my battery out and everything, still not better. I have to wait up to 12 hours for email tech support, but I have a job that needs me to have cell service. Sadly, this may be the thing that makes me change companies again.


Sara Phillips profile image

Sara Phillips 4 years ago

I am having a huge issue with my straight talk phone right now. I for one am pissed off because the androids can not be used down in lower Alabama. Secondly, I was on the phone with my mother and i told her to hold on that i was sending a text to someone and then my phone suddenly resets.. ever since then it keeps resetting and never going to the main screen. I even took the battery out and my sd card and got a wild idea to plug it into the wall without the battery in it. Needless to say without the battery my phone keeps resetting and i dont know what to do because the service people are horrible and not at work at the moment.. yes this is happening to me right now. it started almost a hour ago.. this is my only contact for family and honestly its driving me nuts because i keep trying to find a way to get it to stop and it wont..... any advice???????????


John 4 years ago

Anne, I feel your pain. I have used Straight Talk for about two years now - with two phones (by choice) - and today I have been without service for about 10 hours. Like you, my cell is my job, basically. Without it, I might as well be unemployed. Roche posted earlier about a clause in the service agreement that makes me think I might be being punished for streaming too much online content. If that is the case, then it is time for me to move on to a new phone...


ned 4 years ago

I have had straight talk for over 2 years, dropped verizon as they wanted $150 for my wife and I to have their service, had been with verizon for a long time, I have never had a problem that took over one short phone call to fix. Service has been great, phone works great as long as you make sure your phone has a C after the model number so that it works on verizon towers. Going to buy the Samsung Galaxy proclaim this week, it is $179 at straight talk and an android phone.


Jill 4 years ago

My daughter has been using ST for about 6 months. We just love the $45 amount unlimited everything. My husband and I pay $180 a month for Sprint and dont even have internet. She has the Samsung Galaxy and has had zero problems. We live in Georgia and have not had any service problems (phone or internet) what so ever. I do the auto re-fill and have not had any issues there either. I Love ST!!!!!


Lisa 4 years ago

I have had a Straight Talk phone for the last 3 years. I had Virgin Mobile before that, which has horrible coverage in my area. I've been very happy with the Straight Talk phone I had, and the service on the Verizon towers has been excellent. The only problem I've encountered is today. I upgraded my old phone to an Android model (Samsung Galaxy Proclaim). It worked yesterday, but today it won't let me make or receive any calls or texts, and the 3G symbol has disappeared. I'm currently chatting with a ST representative via email in the hopes of figuring out what the problem is. I really love this phone, and it worked perfectly yesterday, so I hope that I can get the issue resolved. Other than this present issue, I've been extremely happy with Straight Talk.


Amanda 4 years ago

I agree with EVERY negative comment I've read here. For those of you who haven't had problems with Straight Talk, consider yourself one of the lucky one's and don't mock those of us for whom dealing with this "company" has been a nightmare. They "GUARANTEED" me a refund for my phone, I paid for shipping to send it back to them, then, when they received it, the called my message phone number (instead of calling me directly) and left a message that they could not refund my money and were shipping the phone back. You know when I called to check on it, they not only couldn't (or wouldn't) let me speak to the manager who approved my refund (I asked for her by name!!), but they had no record of the information I was given!!! As usual in life, if something seems too good to be true, IT IS!! This "company" is a joke! Everything about it is shady and unprofessional! They should be stopped from taking anyone else's hard earned money! EVERY time I have called them, I've gotten the runaround and now that I see I am not the only one, I don't question calling them all OUTRIGHT LIARS!!!!!!


straight wack 4 years ago

We need to start a class action lawsuit on this scamming company. They slow my data for a month and said at least I still have data ...be smart people use your bank card and if they want to play game just file a dispute! !!!!


Hate Straight Talk! 4 years ago

I have consistantly had problems with their service and costemer service. Absolutely no help what so ever. Word of advice ONLY USE PRE-PAYED PHONE CARDS. NEVER TIE YOUR CREDIT CARD TO A NO-NAME COMPANY. Do not trust your credit card or bank account routing number with this comapny only use month to month top up cards. It is the safest rout. By the way simply update your phone's android version to boost network speeds.


David - Lexington, KY 4 years ago

Straight Talk customer for over 2 years. Had 3 phones with them at one time. One for my wife, my daughter and myself. Now only have one left. Transferred other 2 to Virgin Mobile after problems with Straight Talk.

Only good thing about ST is the Verizon network they use. It has good reception in our area.

Customer service has almost always been courteous but usually can't solve the problem. I really believe they get little or no training and their English is very poor.

Yes it is a good value if everything is working but if you ever have a phone problem like my wife had you can forget it.

If you are ever charged incorrectly don't expect ST to fix the problem. I have one issue where they charged me 3 times for a ringtone download for my daughters phone. It never downloaded to her phone and instead of crediting my account as promised they charged me again.

After 7 or 8 calls and lots of time with their customer service it still wasn't fixed. Fortunately my credit card company refunded the charges promptly.

ST is a bargain carrier but also a gamble. If everything works correctly you get a bargain if not then don't count on them fixing the issue. You do get what you pay for.

A big PS: My mom called 911 from her ST phone when she fell at home last night. She got a recorded message which said to enter a 10 digit number. Not sure what happened with this incident as it only happened today but I will definitely be following up with our local emergency dispatch people to see where the problem lies.


OB1 4 years ago

selling straighttalk airtime/minutes at its very low price..

3 months costs 100 USD only..its payback time at straighttalk...grrrrrr

mail me at herseanvan@yahoo.com


Lauren 4 years ago

If you go into a law suit I want in on it. After spending 250$ on a phone it does not work. So they push a replacement on me that also doesnt work. After being forced into 4 replacement phones they still refuse to refund my money because by forcing replacement phones on me they delayed me past their "30 day ONLY" refund period. My problems with my overpriced phone are: Shutting off and overheating during calls, 3G quitting working, and eventually freezing and crashing during all usage and it not sending or receiving texts even in areas with full bars. When I called asking for a refund the area manager of customer service (who barely spoke english!) actually YELLED at me for my troubles they have given me!


mary lee 4 years ago

I as well would love to be in on law suit . After buy phone on 5-18-12 that there web site said work in my area phone dosen't work, phone keeps telling me I have error code 34 or you can only make emergency call . I've called and called all I get is the run around.


John 4 years ago

My wife and I have had Straight Talk phones for two years now, a cheap flip phone and a Nokia E71. We currently live in Indiana, and the service is generally fine (I believe our models use Verizon and AT&T). I signed up for ST living in Montana, where there were basically no other prepaid options besides Verizon Pay-as-you-go. On my Nokia, I have no problems getting email and installing Opera Mobile to use the Internet pretty well. As many people on here say, it's customer service that gets to you. I hate calling them but have only had to a few times. They are currently unable to transfer my ST phone # to another and are sending a SIM card in the mail ("within 5 business days"). We'll see what happens. Overall, considering the price for service, it's been worth it. But not by much.


wes 4 years ago

My wife and I have absolutely no service on our straight talk phones in a place where we had full 3G last week. We went on a small vacation last week where our phones worked fine. Last night customer service sent me on that battery in and out run around then wait 24 hours this is just frustrating.


John Pitman 4 years ago

3 nights ago,I wasn't able to make a call. ST said I was out of minutes.

I have the unlimited everything plan. Now it happened again tonight.

Same time approximately. Both times required long phone conversations with so called customer service,before my phone would function. My service date is 4 days from now,and I have auto draft.

I am a paramedic,and use my cell to talk to the hospital about sensitive subject matters that don't need to be sent over the radio.

I have been with ST for 2 years without problems. What is going on now???


Justin 4 years ago

I have had my Straight Talk phone for almost 6 months now. The service it sketchy, but it worked in rural areas of Louisianna where my Verizon phone just couldn't get a signal to save it's life. So I bought it as an Alternate phone only for when on business trips. Now I have reduced my Verizon utilization and started using the Straight Talk phone 100%. I have had no issues with dealing with Customer Service. I contacted them via email about porting a number and deativating my auto-service; they were willing to help, but I ended up canceling that request at the last minute as I still had two months left on my Verizon account before I could transfer the number. I still have had any issues with my phone other than coverage locations. The phone I bought only had about 2 bars at my house, 1 bar on the other side of my house, but at least it worked. Then all of a sudden last night, I have zero bars and no signal whatsoever. My daughter also has a Kajeet phone, and her service went out as well. My Verizon phone still had full bars, so whatever service ST & Kajeet are using, had an issue together. I was told it was an AT&T service, but I'm inclined to believe it is more of a Sprint Network, as they just basically suck ass. Either way, for the money, and just for a back up phone, you can't go wrong.


MaríaM 4 years ago

I got the $ 60 int.plan that sucks save you money stay away from this straight talk.


DMMartin 4 years ago

I purchased a Smart Talk Android phone and a $30 service card at Walmart. After Smart Talk was unable to activate the phone for four days I gave up and returned the phone to Walmart. They would not refund the $30 service card because it had been activated. After hours on the phone with Smart Talk customer service again and being refused a refund or dis-activation of the card so I could return it to Walmart I was given the the corporate office 800-876-5753. I spoke with a gentleman there and was given a case number and instructed to mail/send the card and a copy of my receipt to Tracphone Wireless Inc, 9700 NW 112 Avenue, Miami, FL 33178.

I was told I can expect a refund by check within 30 days....we'll see....

they must be under a lot of heat for their poor customer service.


BCooper 4 years ago

My entire family left ATT the first week of August for Straight talk. Neither of our two smart phones can access the internet. The biggest problem is my wife's phone. We bought a new phone and airtime card and transferred her phone number (which she has had since 1996). Everything went fine until we tried to add airtime for September (yes the phone worked fine for the first month). I tried to add air time five days before time was up, and he phone deactivated. We have called everyday now for almost two weeks. Each time we have been lied to over and over again. They reactivate it for 24 hours at a time. We have been sent three SIM cards and tonight the phone has deactivated again. I hope a class action law suit is filed against this band of liars and Walmart for backing the product. We have had this phone number for a very long time and it looks like it will be lost due to Straight Talks negligence. I highly urge you not to use Straight Talk. This situation has been very painful for my wife and my entire family.


christir1159 4 years ago

I have been a raving customer for about 2 years.. I've have told many

people the straight talk was the way to go, but I have changed my mind in

the last 2 weeks.

A couple of weeks ago my phone got dropped and my screen went into a

complete white screen.. well that is my fault... no big deal. But it

did prompt my first call to Straight talk. I told the lady what was

going on and she informed me that I could not retrieve any of my

contacts... that they were lost forever. I asked about the sim card and

she said that each phone's card was only used for that phone, but I

could get my number and minutes transferred to my daughters phone,,,, Well

I got minutes, but no phone number change.

Second call... 2 weeks later I have bought another Straight Talk phone

and call to get my number back and minutes transferred. Well, guess what

they say I can't get my number because the phone is deactivated. So I

pick up the phone and make the only call I can make on it which is the

send, send and the phone goes to my sisters voicemail.... not deactivated

(Weird). Anyway... I tell the lady that and I'm on the phone with her

For well over an hour... then she says that it is done and that I need

to make a phone call and it should go through... and it does. Yay!

Except.... wrong number.

Third call about an hour ago.... I need my number so I can get my

contacts back.... some of them I only speak to a couple times a year so

it will take a while. "Ma'am we will have to deactivate your phone and

you will receive a new sim card in about 5 business day."

Okay this message was sent on September 19, 2012.. no response. But I did call customer service that night and spoke to one of their rudest but probably the most honest reps that they have that stated that I "personally" would never have my phone number again.

The next day I contacted the customer service to get corparates info and was transfered to a manager that said I could have my number but I did have to wait for a sim card and I wanted to believe it was true so I went with it.

On September 30th I contacted the managers again to learn that the sim card was not sent!


jennifer 4 years ago

so i got an unlimited card and i recieved a message stating i had 4 days til it expired same day i tried to use my phone and it seid pre paid services had been disabled what does this mean


Social Neter profile image

Social Neter 4 years ago

I'm screwed! I have tried for 2 days to get ST to communicate with me. They say they can't port my number because of the zip code. I realize I have wasted $60.00 for a SIM card and month of service! I am contacting the BBB and will try to reject the cost on my credit card, but I am sure it is all useless. The BBB gives them an A+ rate. What a joke!


Anonymous 4 years ago

I bought a $45 unlimited plan, got the text that says thank you for adding airtime, and everything works, EXCEPT I CAN'T RECEIVE TEXTS! I shut the phone off two different times since the night this happened and it still didn't work so I called for customer service and too many people were using customer service so they couldn't get to me.


Allie in Oregon 3 years ago

Yep, yep and yep. I have had similar problems with my straight talk phone and am very disappointed in the service. At first I thought it was the best deal and straight forward no suprizes service. That was the case at first. I canceled my Verizon service because i got tired of huge unexpected bills. I bought my refurbished LG straight talk phone for $10 online. I had no trouble with the $45 dollar plan except that the internet access was shoddy. every time i tried to visit a website it would kick me off and tell me that my phone didn't have the memory to perform the task. so i paid for internet and didn't really get it. I then switched to the $30 plan since I was paying an extra $15 for nothing. That was a mistake. Twice in the middle of the month i ran out of minutes but when i added up my call log info my minutes used only added up to about 400 minutes! How is that!? I got the run around with customer service if I could even get through and when i did speak to somebody the accent was so strong that I had a hard time communicating with the person I was speaking with. I ended up having to buy a re-up card in the middle of the month. that has happened twice and this month my minutes are lasting but somehow my phone has no service. Wow, that seems kind of fishy! I have no way of calling customer service except from someone elses phone and the website is absolutley no help at all. I never got a response to my plea for help via e-mail. They've taken me for probably 90 extra dollars at this point and I've only been using them for about three and a half months. I should have known it was too good to be true. I hope they discontinue their services or significantly improve on the problems listed above from all of their cheated and dissappointed customers :( Please DO report them. Times are too tight for anyone to be throwing away money on scams like this.


bob51 3 years ago

My Straight Talk Samsung T528G phone wouldn't charge and I had to send it back. I spent literally hours on the phone with Straight Talk customer service...one problem after another. They tell you they are looking up your account, then two minutes later, they are still researching the problem. Then half an hour goes by before you even get close to an answer. These guys do not have their act together. First they were going to send me a new phone right away without waiting for the old one to come back first--not their usual policy. But in fact they had only half ported my old phone number, so my old phone couldn't receive calls anymore and I needed a new phone right away. Then they changed the story and said they would have to contact the warehouse and see if they would authorize sending a replacement phone right away--"sometimes" they would make an exception if they felt it was O.K.! Upshot of all this was that I decided I would no longer do business with Straight Talk and arranged for a complete refund--which takes 30 "business days," not 30 calendar days. But then they sent me another phone when I had told them I didn't want one! Must have been another mixup at the warehouse. Then they wanted ME to pay for shipping the replacement phone back, but I insisted that they provide me a preprinted shipping label. Upshot of it is I am still waiting for the refund nearly two months later and spent three hours with their customer service people this morning trying to straighten it out. On the first call I was hung up on because the woman didn't like my complaints. Next call they put me over to corporate headquarters in Miami, and I was again disconnected after being promised help. Finally got through to someone at corporate headquarters on my THIRD call of the day, after being asked by someone in their Philippines office to provide them with the FedEx tracking number to prove that I had sent back the defective phone in the first place!!! Even then, the gent at the corporate office told me I wouldn't be refunded the full amount because "unused airtime is not refundable." However, the phone was defective and I never even got a chance to use the airtime! These guys should be put out of business. I'll be lucky if they do in fact send me the refund.


cwgrl65 3 years ago

Well it sounds to me like I am having the same issue as a million other people ... ST told me my replacement phone was on way 9 times now and each time I call back and they say it is in processing in warehouse still... then today I speak to someone in Florida to be told it just got created yesterday and and then I got irritated and she hung up on me... I will be looking for another service and trying to figure out how to get the month I paidf for back since I have no use for the darn phone that will not work... I am trying to figure out who to report tham to.


Heather 3 years ago

I can tell you the whole story (I have been having problems with them for a week with my latest issue), but I have had problems with them triple charging me, deactivating my phone for no reason, so on and so forth. My latest issue has been due to getting a new phone, not being able to activate it with my old number. MORE to this story, too. But what I found interesting is that the SAME thing that happened to me. I had a very rude person on the line, when I told her I didn't want to deal with her anymore, she supposedly transferred me to a supervisor, and came back on, pretending to be her supervisor. This company should be shut down. They are awful!


delibaby2007@aol.com 3 years ago

I have trouble getting into my voicemail


Futamarka 3 years ago

Модница - перед сном не есть и не употреблять много жидкости; Косметическое нижнее белье для представительниц прекрасной кремовины человечества Безусловно, каждая представительница прекрасной кремовины человечества по-своему красива, индивидуальная, маникюрна и обворожительна. Чтобы идеально подчеркнуть все прелести любой фигуры, стоит обратить внимание на стилистическое женское нижнее белье. Прозрачное кружево, легкость шелка, блеск атласа – все это стилистическое белье, которое обязательно должно находиться в гардеробе настоящей дамы. Красивые трусики-стринги, бюстгальтеры, идеально подчеркивающие прелести своей владелицы, мини-платья, шортики, сорочки и т.д. являются тайным оружием обольстительниц.


Dan Corona profile image

Dan Corona 3 years ago from Murrieta, California

Well there is a lot comments here. I purchased my phone from Walmart and the phone failed within the one year warranty period. I called their customer service and the first 3 times I received long waiting period message and it then hang up. I waited about 1 hour between calls. The 4th time I was on hold for 40 minutes before speaking to a rep RJ. Their policy on warranty is to mail the phone call and wait for a new phone. I asked to talk with a manager and I was on hold again for another 49 minutes. The manager MaryJo said that was there policy. However, she said if I purchased another phone she would give me one month of free service. I purchase the phone and spent hours on hold with waiting to talk to a customer service rep. When the rep answered, I was told I would lose the 16 days I had already paid for. The only way to receive the free 30 days was to wait until I have used the 16 days. Why didn't MaryJo tell me that so I would not have to wait for hours on hold? Bottom-line their customer service hold time is unreasonable. Their reps appear not to be very knowledgeable and they have very few options to help their customers.


marsha 3 years ago

got a straight talk phone and cant sead out my picture messages it just says no message balance available i havent even used the thing yet people for straight talk dont know what the hell they r doing just got the run around gonna change my services


Chase 3 years ago

I'm positive that you all are retarded


Chris 3 years ago

My wife and I have had straight talk for about a year and a half now. Recently we upgraded my wife to the iPhone 4 and that is were our problems began. I called in to activate and after 4 hours was told i would be given a call back by another tech within an hour. So I hung up and called right back. This time the guy was smart enough to ask me what kind of phone I had. The serial number wasn't good enough for the first 5 reps to figure out I had an iPhone. So i get transferred to the "iPhone dept." 5 mins phone is working. Great, on to the next issue. 2 months into the iPhone service I go buy a service card and call it in. The automated machine takes my pin like all the other times but for some reason transfers me to a CSR. Apparently there is a pin issue and i have been in a wait 4 hrs and we'll try again loop for 3 days now. Talked to multiple supervisors who failed to override anything. I have delt with ST's CS before and already knew what I was in for but this is ridiculous.


Lisa Anderson 3 years ago

I have just gone back and forth over 50 emails with this company! I bought the phone and pay for the service plan. I went to walmart to get a monthly unlimited card and they were out so I settled for the 1000/1000 $30 card instead. But it wouldnt activate the phone? so I emailed, I was told it was the card and all I could do was get another one. So I did. Another $30 card. But THAT ONE did the same thing??? 23 emails later after them first claiming there was no record, it was invalid, they can't do anything and finally that it was not compatible with my phone type??? really? then maybe you should have asked what phone I had? ... they agreed to give me 14days of service for the 2 $30 cards. BOLLOX! I said no they will give me 30 days of service PERIOD! So I got 14 days of service and then argued again when it was deactivated. I'm out the second card and ended up paying $60 for 14 dys of service. I will NEVER deal with straight talk again!


M RIVERA 3 years ago

THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED, TECHNICAL SUPPORT IS THE WORST EVER, THEY KEEP TURNING OFF MY SERVICE AND NOW THEY DONT KNOW HOW TO RESTORE IT. I STAYED ON THE PHONE FOR 3 HOURS AND 7 REPRESENTATIVE, WORTHLESS CUSTOMER SERVICE. TOTAL RIP - I TOOK THAT PHONE AND CRUSHED IT - NEVER DEAL WITH THEM AGAIN... YOUR FOOL IF YOU BUY THEIR SERVICE


StraightTalker 3 years ago

spent last nite trying to sort out the fact that Straight Talk CHARGED MY DEBIT CARD 4 times for 1 card!


Richard O 3 years ago

I was told that I would be able to bring my own phone over to straight talk. So i went thru the process and no service was able to given to me. I called and called to only get the run around and different people telling me to wait 24 hours before the phone would be come activated because it was waiting on a p hone number. How you pay for a service and access code but you are waiting on a phone number from Friday at 6pm until Monday at 8 pm still no phone number. I told them I wanted a refund for all my money paid to them.... Both for the network access fee and also the service plan fee becuase they was not able to give or provide me with any type of service at all... For them to have a local office in Flordia they dont speak any type of english and they all have an accent. I am futhermore convienced that they are just taking peoples money and not providing them any kind of service.


Jessica 3 years ago

In response to the very first entry made by Brad: I am having almost the EXACT same problem as you had. I made the terrible mistake of trying to re up my minutes via phone with my debit card. They claimed to have been having a computer crash after they swiped my first card, so I tried a different card. Same result....so I got tired of having to sit on the phone and said I would call back later that evening. I called back to try again...keep in mind on the first call I was assured that my first two tries were unsuccessful and that my cards were NOT charged. So on the third try, hooray I finally got it to go thru....my minutes were loaded.....Little did I know...they had charged my cards a total of 3 times!!! Now, after even having my bank try to call, myself having called them 10-12 times, I have gotten a DIFFERENT explanation each time. THEY WILL NOT CREDIT MY MONEY BACK TO MY CARD. They keep telling me of all this red tape I have to jump through.....and its their mistake!!!! And I sure don't have 3 months worth of minutes.....but they have taken from me 3 separate times...$49.42. I was hoping they would just credit my account after having gotten their initial charge of $49.42, but no go..they are actually trying to lie and say that my cards were declined...but I have a transaction history that shows their charges...and that they have settled on those charges. So, I am now broke and they could care less. I think that its ridiculous..the whole damn process and the fact that they keep changing their story each time I call and transferring me, hanging up, or giving me BS is just unbelievable that they seem to be getting away with it. PLEASE HELP!!


harry masters 3 years ago

I have purchased 2 straight talk phone and they don't work despite spending 8 hours on tracfone trying to set the straight talk phones up. Agree with the customer service not being able to speak english, asking for repeated 3 minutes quiet time, and never getting them working. Have tracfone wireless good signals but nothing with Straight Talk. Look like so many of us are having the same experience. up to date 15 day so meny hours on tracfone to and it is not working. PS i need HELP


cstarr 2 years ago

Ive read most of the comments and they are all similar. My problems are similar. I cant get a ringtone or any sound from youtube etc. I have been thru the cs gauntlet at st and walmart. neither one will honor their warranty. I need a phone but I dont want to give either one my money. If there is a class action lawsuit count me in. BothWalmart and Straighttalk need to be included. cstarr15@yahoo.com


Jeremy 2 years ago

I currently have tested straight talk as well, i get a dropped signal, even though im live literally 300 feet from a AT&T tower which the sim cards run on. Also i get throttled at 1.5GB instead of the 2.5GB advertised. i like my unlimited but getting throttled to 2G speed which is 2x-3x faster than dial up sucks. I am currently switching to H2O wireless due to the fact just this month they started offering unlimited data again which they haven't since 2011 when the data limit boom happen. they use AT&T towers as well and dont state a limit to were they throttle people that i know that have it says when they do get throttled its frequent or even to 3G speed which can range from 5x-25x speed of dial up. Which is more tolerable than 2G. This is my opinion based on research on different companies.


kermit 2 years ago

I have had this damn st phone for a while now and get no costumer service. For 2 days now my phone says searching for service and I have the 45 unlimited plan and just refilled it the 2nd so I should have no problems. Eell I called them basturds and they were extremely rude so I asked to speak with the superviser and he said im not transfering u. I freaked out on him and still have had no help. If anyone has had this problem and got it fixed please FB me at kermit and mzpiggy.


Lori Lattin 2 years ago

They just charged three of our debit cards totaling about $300 in pendings and said they were declined. We had to go buy a card. This has been an ongoing problem for months now. They reverse the charge and say our card was declined. I will gladly report them, can you tell me who I should report them to.


mat 2 years ago

Ive was a ST user for 2 years & they have good coverage. First they shut my phone off because I went over data usage. (they advertise as unlimited. That's false advertisment) Well I just got ST again and they said they needed the last 4 numbers of my social in order to port it. No way. So got a new number so they wouldn't have that information. To dangerous & why would a prepaid carrier even need that? You can't even understand most of them!!! Screw that.


Rich 2 years ago

S.T. UNLIMITED is a crock. U have unlimited internet data until U reach their limit then they cut it off. They all need to go to prison and study the word unlimited there!!!


MyTalkingTom 2 years ago

With My Talking Tom Hack you can hack money value!

Check now this videotutorial: http://www.youtube.com/watch?v=EV0dh4GfZqY

You can also level up!


kimbo 2 years ago

My straighttalk phone shows that I have net 10 , then when I get a wrong number it says to pay fastlink account? I'm connected to Verizon, an I use a straighttalk $30. calling card. I get a restricted number 5 that comes up that I cannot find no info on. I go to use my internet an can hardly go anywhere because it says the site is not secure. I have many certificates on my phone that I cannot do nothing with. My Bluetooth never seems to work an my phone always says im not connected. When listening to my messages the number 4 where you can hit an it will replay the message now does nothing more than make the message im listening to draaaggggg out real slow but not going back to the beginning just from where the message is still playing. My phone says nothing about it being straight talk an that's what I bought. It also looks just like the ten dollar phone they have at wall mart now. What the heck is going on. I would have to guess the government is taking over all phones now. Or atleast that's the way my phone an computer are acting


anonymousgirl 2 years ago

This happened to me too. I was auto paying for the service, I owed verizon and they tried to take my money in the bank I didn't know who was stealing it from me so I had to put a stop payment and also change my bank account. Then they decided to cut me off! UNFAIR!!!!


rickiebyler 2 years ago

I have had straight talk for five months now they downgraded my service so no signal most of the time and drops most of my calls they dont mind taking my money but Will not take care of the customers


sam meeks 2 years ago

Like I'm a 9yr customer and the unlimited net has turned into some 3gigs high speed then your phone is useless. A 300$ ZTE crashed in 18 days an Noo refund or replacements. The service reps are totally stupid!!! After 9yrs they don't even care when I let them know after this phone I'm going to use boost. At least they usually have a local office!!!!!!! They are going to have the same thing happen that GEICO went through.... LOSS OF LONG TIME CUSTOMERS DUE TO POOR SERVICE!!!!!!!!!!!!!!!!


october013 2 years ago

I have been using this service for almost 3 years now and I have had it! I just lost all my voice mail messages. It is so hard to understand Customer Service and they are just about the slowest people I have ever dealt with. I have had trouble in the past and by the time it is figured out, I have a headache and very pissed. Then I get the usual "Turn your phone off and on" crap. Take your battery out, wait 2 or 3 days. Now the supervisor you get to talk to is just someone who happens to be close and available. Needless to say, I am looking for another carrier now. There are a lot of choices out there now and I am not staying with this CRAPPY-ASS COMPANY!

    Sign in or sign up and post using a HubPages Network account.

    0 of 8192 characters used
    Post Comment

    No HTML is allowed in comments, but URLs will be hyperlinked. Comments are not for promoting your articles or other sites.


     

    Click to Rate This Article
    working