How to Remove Malicious Software (Malware) from Your Computer for Free

Geek Squad - What is Malware?

My computer was recently infected with the "av.exe" malware (malicious software). av.exe is malware that constantly displays popups that tell you your computer has been infected. It's a fake antivirus detection tool that tries to get you to purchase antivirus software (which is actually more malware). av.exe is just an example of many forms of malware that can get on your system.

I had the latest version of Symantec Antivirus installed and updated on my computer, however Symantec did not detect this malware. It didn't even detect it when I directly scanned the av.exe file.

I've sense uninstalled Symantec from my system and replaced it with two better, free products - AVG Free Antivirus and Malwarebytes' Anti-Malware. I feel the combination of these two products will adequately protect my computer.

Example of av.exe bogus popup
Example of av.exe bogus popup
AVG Free Anti-Virus interface
AVG Free Anti-Virus interface
AVG's Email Scan Page
AVG's Email Scan Page

AVG Free Antivirus

AVG Free Antivirus is awesome. I like it much better than Symantec or McAfee. It even comes with an add-on for Outlook and Microsoft Office. The add-on for Outlook scans all incoming and outgoing messages for malware. Plus, AVG is free!

Another cool thing about AVG Free Antivirus is it runs in real-time and you can schedule full scans, just like with McAfee or Symantec.

Malwarebytes' Anti-Malware Interface
Malwarebytes' Anti-Malware Interface
Free version of Malwarebytes' Anti-Malware doesn't run in Realtime
Free version of Malwarebytes' Anti-Malware doesn't run in Realtime

Malwarebytes' Anti-Malware

I used Malwarebytes' Anti-Malware to clean up the av.exe malware. I also installed this and ran it on my girlfriend's computer. Her computer was running McAfee, but missed several instances of malware, which Malwarebytes' Anti-Malware detected and cleaned! I uninstalled McAfee from her system and she now uses AVG and Malwarebytes' Anti-Malware.

Unlike AVG Free Antivirus, the free version of Malwarebytes' Anti-Malware does not run in realtime...you manually have to run this. I suggest running it every couple of days.

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Comments 12 comments

Hello, hello, profile image

Hello, hello, 6 years ago from London, UK

Thank you for a wonderful advice. I am really grateful.


Sandyspider profile image

Sandyspider 6 years ago from Wisconsin, USA

I had AVG Free Antivirus before and it didn't catch a lot of things my other software did. But I have heard of Malwarebytes being good. This is an evil virus that you are talking about. It also goes under the name as Antivirus XP, Antivirus 7 and many others.


kea profile image

kea 6 years ago Author

@Hello, hello - thx for the comment!

@Sandyspider - Malwarebytes is good - check it out...yes, it is an evil virus - it even disables the firewall on your computer! Thansk for dropping by!


sheila b. profile image

sheila b. 6 years ago

Thank you for this wonderful information.


kea profile image

kea 6 years ago Author

@sheila b - thx for dropping by!


Sage Williams profile image

Sage Williams 6 years ago

Great Job on this hub, I have had both AVG and Malwarebytes on my computer and can vouch for both. In addition I use trend micro.

Sage


kea profile image

kea 6 years ago Author

@Sage Williams - thanks for the comment. I'll check out Trend Micro too. I'm sick of malware!


shaekelly profile image

shaekelly 5 years ago from Alabama

Thank God for you today, I swear I'm at midterm week in my master's online class and it in the middle of a snowstorm and my files have been taken by this god awful program. Someother programs to look out for is bearshare, and Imesh I swear this is awful. Thank u so much for this i'm following you now. I wrote a hub on Imesh and entitled it Do Not Download Imesh:It's a Virus.


TheMonk profile image

TheMonk 5 years ago from Brazil

I aways used AVG Free Antivirus. But Malwarebytes is new to me. I have recently purchased Avast. What do you think?


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