Rogers Rocket Hub

The Rogers Rocket Hub (Ericsson W35)

It's a Miracle

Ten years ago, my wife and I moved our family to a wonderful rural area in the Muskoka region of Ontario, Canada. One of the things that was missing was access to broadband internet connection. I assumed that it would only be a matter of a year or two before either cable or wireless technology would reach our little patch of heaven (I had very little hope for DSL at the distance we are from town).

I was wrong. After a decade of waiting and watching areas in all 4 compass directions get broadband service, we were still sitting in our little bubble of dialup only (and poor dialup at that -- a good connection was 36 Kbps). Last year a wireless tower was installed that came to within about 200 m of our house -- sigh.

Well, all that has changed. Enter the Rogers Rocket Hub. This amazing device is the Ericsson W35 Mobile Broadband Router and it works on the Rogers HSPA cellular network. It provides up to 7.2 Mbps download speed and up to 2.0 Mbps upload. And it is a wireless router that allows all the computers in our house to connect AT THE SAME TIME!

No more hollering "Can I connect to check my email?" between my office and my wife's. No more worrying that my wife is missing a fax while I'm updating my blogs or researching some new technology. No more dreading a 1 MB attachment to an email when my wife's colleagues send a Word document through. Plus the kids can now play on their favourite Flash intense websites while we do our work.

It truly is a miracle!

So, What Can it Do?

Let's look at some of the features that this little unit packs into it's tiny footprint.

First, it is fast. The speed is better than what I can expect from a WiFi tower in the area. I don't know if I'm seeing the full 7.2 Mbps, but even with a weak cellular signal the connection has been consistent and fast (to be honest, it is only been 24 hours so that may be premature). I can watch YouTube video with few or no pauses. System upgrades are quicker than they are at the library hotspot, so it's impressive.

But the features go way beyond a speedy, consistent connection. This has a built in WiFi b/g hub that allows up to 10 devices to connect. I still need to check the documentation to see if I can use it as a router for my home network (I may not want to, but we'll see how that goes down the road). It also has 4 ethernet ports and a USB port to attach a printer or external hard drive..

That's not all! It also has telephone capability. You can connect a regular telephone to the unit to have a fully functional phone system complete with Caller ID, Voice Mail and many other features. We didn't sign up for the phone capabilities since our needs include multiple lines which it doesn't support (at least, not with Rogers).

To top it off, the unit is mobile -- you can use it anywhere that you can get a Rogers cellular signal. That isn't important to me (at least not now) but for people who move regularly or those who travel to the cottage, you can bring your internet with you.

Image by Jeff Bucchino, "The Wizard of Draws"
Image by Jeff Bucchino, "The Wizard of Draws"

Well, How Hard is it to Use?

I'm glad you asked, because I was very pleasantly surprised.  When I got the unit home I had my wife's computer and mine accessing the internet within 15 minutes.  That includes opening the package and moving the UPS for my wife's computer to a new location so that I could plug the hub in (I definitely want it surge protected and the UPS will allow us to access the internet when the power is out for a while).

To activate the unit you just need to plug it in and wait (provided the SIM or PIN card has been inserted -- the staff at Beyond Wireless did that for me when they activated the unit).  It takes about 60 seconds if it can find a cellular signal.

To connect, you just need the network ID and passphrase that are printed on the back of the unit.  Connect as you would to any WiFi network and you're surfing the Internet!

It is really as simple as advertised!

I know that getting at some of the advanced features will be more complicated and I may want to change the passphrase at some point, but getting it up and running was a piece of cake.

Must Be Expensive for All That

Cost is always an issue. I've always known that our rural lifestyle would cost a little more. We've come to expect that. But this unit really isn't that expensive.

To purchase the unit is $399.99 (or $149.99 with a 2 year plan which was the route that I took). Plus the taxes of course. There is a $35 activation fee and then the monthly fee.

Since we're running the Data Only plan, the base cost is $35/month plus the system fee (about $2.50 -- depends on which province you live in). This allows us to transfer up to 3 GB of data per month. If we use between 3 and 5 GB then it costs $45. Using up to 10 GB costs $60. Comparing this to a typical cable subscription, the pricing isn't really that bad. And I can only see the rates coming down (or the allowable usage going up) as competition heats up in this market.

Comparing this to the options we have available right now (satellite and possible wireless if we build an antenna tower) we've got a bargain on our hands. Even if we have to buy an external antenna to get a stronger signal, we're still ahead of the game.

Well, There Has to be Something Negative

To be honest, I have only used this unit for 24 hours. I can't say that this is a rigorous test. But I've been very impressed with the setup and performance of the unit. I'd still like to see a more generous monthly data usage allowance, but this is better than any other cellular rate plan that I've seen in Canada.

This solution isn't for everyone.

If you have access to cable, dsl or a good wireless signal, then that is probably a better solution, unless you move a lot or would like to take the unit with you when you travel, say to the cottage.

If you are only wanting to connect a single computer to the internet, there are USB cellular modems that are now running up to 21 Mbps. There are some limitations to these devices (I actually tried one and it wouldn't allow me to run my WiFi network and the cellular at the same time) and the current rate plans do not allow as much monthly usage. But for raw speed they may be a better solution for some people.

However, for those of us in rural Canada, this is a great solution provided you have a decent cellular signal.

More by this Author


Comments 612 comments

6 years ago

Still no issues?


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi J

I've been running this unit for over a week and I'm still smiling like the surfer dude in the picture (although I don't have as much hair as he does 8=).

I do sometimes have to disconnect and reconnect to the hub after hibernating my laptop, but other than that I haven't had any complaints.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

One thing that I must say is that I have not been able to access the Rogers website when connected through the hub. If I connect in town or through dial up (shudder) then I can get to the site fine. Rogers is aware of the problem (it affects the Rocket Hub and Rocket Stick) but haven't figured out why it is happening yet. It isn't a fault with the hub itself though.


Skip 6 years ago

Just wondering what kind of download speeds your getting


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Skip

It is quite fast. I ran a test at one of the speed test sites (I used http://www.vianet.ca/speedtest.php) and the download speed is coming in at about 9 Mbps (which is faster than advertised) and the upload at about .9 Mbps.

I tested it a few days ago and got over 10 Mbps download and about 1.5 Mbps upload.

Comparing it to the WiFi at the local library, it is much faster. However, I do some work at my church in town and they are a bit faster than I am here (at least that is my gut feeling -- I haven't tested those speeds) with a cable connection.


Ollie 6 years ago

Just got one today. The first time I connected, I picked up 3G and was getting 2.6mbps. Haven't been able to get it since (only 2G now) and am only getting .1 mbps


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Ollie. I'm sorry to hear that you're not getting a consistent 3G signal. Have you tried the unit in different parts of the house? Unless you need to use it with an ethernet cable it can be where you get the best signal.

The 2G speeds are significantly lower as you're finding. Let us know how it works out.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

I have an update on my experience with the hub at http://hubpages.com/technology/Rocket-Hub-Update


Michael 6 years ago

Don’t be fooled by all the Rogers hype. I tried out 2 of these devices and tech support told me all kinds of stories about needing an antenna, they deleted my acct., exchange the unit for another one, and then when I go to return it, I find out that Rogers has a problem setting the units up and they are delayed by over a week. Well, they only let you return it within 15 days so waiting a week or would have put me outside my return period. Tech support tells you to call nerdsonsite for an antenna and nobody there can tell you how much the antenna costs. Someone else has to call you and when they finally do, you need to spend about $350 and on top of that the antenna company that makes them is closed for holidays, so you can’t get an antenna till mid January when, once again, my 15 day trial period expires. Seems Rogers has rolled this out before putting the proper infrastructure into place. Signal strength and the device changing from 2G to 3G to 3G+, then 1/2 the time NOT getting an IP address made this thing useless for me. Oh, and tech support either can’t speak English or the ones that do are arrogant and rude and hung up on me. You won’t see this device in my house again.

Definitely NOT ready for prime time.

Be afraid, be very, very afraid.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Michael

It's too bad that you're having this kind of trouble. I'd have to agree that Rogers tech support wasn't the greatest when I had to deal with them -- there are only 3 people trained on this device.

Luckily, I didn't need an antenna and I've had no problems with the device itself. The 3G network had trouble once but it was back the next day.

Maybe I'm just in a sweet spot, but I was expecting to have trouble getting a good signal but I haven't. I know the antenna issue is a big one as the people at the store I bought it from told me that some people experienced what you have with the antenna. I doubt that is the only route to go though. You could likely get an antenna online but waiting for one would put you through the 15 day period again.

Are you going to try the Bell MiFi? If so, drop by and let us know how it works. It was my second choice so it would be nice to hear how it fairs.


lee 6 years ago

i do agree the speeds are good but the settings are too strict, trying to play online game systems dosnt work properly and for the prices you pay i would expect it to do what ever you want...i dont know ho people hook up 10 computers to this, in 3 days you would be over your limit. if your just viewing web pages and checking emails its good but other wise its a rip off


Bob 6 years ago

I have been using a Rocket Hub for over a month now, and am very happy with it. I was getting 2.5 ~ 4mbps downloads before using an external antenna. Now getting 6+ with 2mbps uploads.

I bought a Wilson Yagi off ebay, and cable and connectors for a total of about $100. Well worth the extra cost. The flexible rate depending on usage is the best on the market for cellular based internet.

Prior to using the Hub, I had xplornet satellite.. now talk about a rip off.. these guys are king, and the service is slow and unreliable at best, even when paying for a premium account.


Fricka 6 years ago

I got the hub just yesterday and so far i am loving it. I live in the country. Had a broadband connection before with max. 1 Mbps download. I couldn't even update my GPS, it would have taken over 5 hours. The hub did it in one hour and 10 min. Wow was I happy. I know the speed flactuates, but the lowest speed is still faster than what I had before. So I think I will keep the hub. If one doesn't download movies all day long, 3GB cap will be enough. One can still watch 150 minutes of YouTube, up/download 600 photos, 5,000 web pages and send 10,000 text email. Even my internet radio works great now - no more buffering. I love the hub so far. I still have 13 days to check it out.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

I'm glad to see that others are having positive experiences as well. I'm over a month in and I'm still very pleased with the performance.

Just got my first bill today and we've managed to get into the higher usage part of the Flex Plan (6.7 GB in a month). We'll have to control that a little better since I'd like to stay under the 5GB/month level.


Jesse 6 years ago

Is there a download cap on the 3g hub?


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Jesse

There is no download cap but you do pay based on the amount you use (both up and download) during a month.

0 to 3GB = $35

3 to 5GB = $45

5 to 10GB = $60

over 10GB = $60 + $5/GB over the 10

I don't know about throttling, but I assume that they do that as needed.


tigerpaws 6 years ago

For a good speed test site try speedtest.net. Let me know your speeds those who have the unit.thanks


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi tigerpaws

This is the same service that I used to test the speeds last month. I tested them again this morning and the numbers we actually a bit higher (10.58 and 1.58) (vianet just embeds the speedtest within their site).

Ciao

LoneWolf


RFTeam 6 years ago

Here's a solution for better signal with the Rocket Hub W35

http://www.rfconnectionshop.com/proddetail.asp?pro...


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Thanks RFTeam. That is certainly an option for people with poor signals. I suspect the cost might be a deterrent for people with other options, but where there is no alternative then it is worth checking out.

I checked to see if there was an indoor antenna option on your site, but couldn't find one. Some people might find an indoor antenna more convenient and easier to install.

Also, I could not find anything on your return policy for people who might order this and find that it doesn't provide them with enough of a signal.

The free shipping in Canada is nice though!


Brian 6 years ago

Have been following the comments and today hooked a rocket hub replacing xplornet (bad experience). To say, at this point is an understatement. While I am only getting 2.20 M on a download and .25 up it is a far cry from what I had been receiving. I am going to call Rogers in the morning to see if I can speed things up a bit. In the meantime I can live with what I am getting. Recommended! Brian


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

I'm glad that you're having a good experience with it so far Brian. Let us know if you can get even better speed. Perhaps an antenna will help but they can be pricey.

I had considered Xplornet too, but the bandwidth was far too low for the cost and I didn't like the idea of the time lag.


Brian 6 years ago

OK! Four days now with the Rocket hub and it would appear that download will continue to be anywhere between .50 and 1.50 with up between .15 and .45. While that probably appears pretty slow to many of you it is grease lightning compared to the speed that I received through xplornet (.15 to .41 and .06 to .09). I am getting two bars on the modem (and my Blackberry) and Rogers confirms that this is as good as it gets. I do have the option of installing an antenna but I am going to live with what I have for the time being. I'm pleased. Besides Rogers and Bell are still installing towers in the area. I am presently 7 1/2 KM from the nearest tower (#89 and Airport Rd).

Cheers!

Brian


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Two bars is about all I get (sometimes it's less, and the odd time it is more). As long as you're getting some bars it seems to be good.

The issue may be more to do with how many phones/data devices are sharing that tower or possibly the bandwidth between the tower and the internet hub. More towers will hopefully help you out.

But as you say, it is much better than what you had! Good luck and let us know how things are in a month.


Spacefruit profile image

Spacefruit 6 years ago from Virtual

sound pretty interesting...


Zephyrmum 6 years ago

We are north of Uxbridge and have recently purchased the Hub as we were using the rocketstick previously. I am blown away with how quickly I can get online and surf! The only problem that I have been experiencing is uploading photos to Facebook and my blog...just wondering if anyone else has had troubles with this? If so, is it something that I am doing incorrectly or just need to switch to a different setting to make uploading photos possible?

Any help that you can provide would be appreciated!!


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

I had troubles getting to the Rogers web site at first, but that was cleared up after a call to tech support. However, I would not be able to use some of the other Rogers email features. I don't mind as I don't use their email server anyway.

I've had troubles with uploading files to YouTube and other services, but that has more to do with my anti-virus since I can use my daughter's PC through the hub with no problem. You might want to look into that as a potential area. Both my machine and my wife's use ESET and have trouble. My daughter's uses Avast and is fine.


Zephyrmum 6 years ago

Thanks for your help - I will look into this as it's getting to be quite a pain!


Guy 6 years ago

Hey Bob

Can you specify what exact model of YAGI antenna you got from eBay please?


Polaris 6 years ago

I have had a Rocket Hub for 6 weeks now and have noted the following.

-Upnp doesn't appear to work, not a big deal but caused some problems with my Microsoft Home Server.

-Wiresless signal is weak compared to a Linksys. To combat this problem I used an old linksys router with firmware from http://www.dd-wrt.com and bridged the two conections. Now one unit is at the other end of the house and I have wireless connectivity to about 100ft circle around exterior the house, reaches gazebo and shop. Alone the RocketHub wouldn't work.

-Occasionally the Internet cannot be accessed. Rebooting has normally solved the problem.

Other than that its great for Rural people like me. Anybody need dialup modems:)

Intrested to in teh antenna solution.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Glad to hear you're having success with it.

I've been toying with putting my Linksys router back in the picture just to have connectivity between machines in the house without it being directly exposed to the big, bad internet.

I've had to do the reboot thing too.


Polaris 6 years ago

LoneWolfMuskoka ,

Not sure why you wouldn't want to have all machines capable of reaching the Internet but still be able to reach machines within the house that are on the Internet. Also not sure how you could accomlish that since it implies they are all on the same network.

In my case I wanted addition coverage for mobility and other devices, my Blu Ray player, WII, Media Smart TV all are Internet capable and got firmware updates once presented to the Internet.

Still intrested in the effects of increasing signal strength vs download speed. I have 2 bars ( in the GUI not on the device) and am getting 4 mbs down and 2 mbs up ( www.Speedtest.net). It works pretty well as is but would like to maximize my experience.

If I spend $200 for an antenna will I approach the therortical maximum of 7 mbs? Rogers Support was completely unable to provide guidance on this subject.

Polaris


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Polaris. I'm not wanting to shut any computers out of the internet, but I'd like to have a private network amongst the machines in the house with the linksys and then the linksys would be connected to the Rocket Hub. That would allow me to have open sharing on the internal net without outsiders being able to see in. I'm not certain of how to do it yet which is why I haven't done so, but that is my goal at some point.

As for the speed thing, I think it really depends traffic on your segment of the cell network more than signal strength. I get 2 bars as well but I see download speeds of up to 10 (which is more than the 7 advertised). Today it was a bit slower but the test I just ran was 8.53 download and 1.05 upload.

As long as your signal is constant I would probably hold off on the antenna thing unless you have a good return policy if you discover that there is no benefit.

Let us know if you try the antenna.


Repeater 6 years ago

$200.00 for an antenna??

I would suggest contacting an antenna wizard like Durham Radio before shelling out that much money to Rogers.

Hopefully by Monday I will have an update on my current interest. I plan to connect my parents house, in the Bancroft area, to a Rocket hub in the house next door, wirelessly. There is some distance and a few obstacles in the way so I'm going there with two Asus wl520GU routers configured with DD-WRT plus a DigiWave ANT9001 antenna from Durham Radio. I'll let you all know how well (if) the Rocket hub and DD-WRT work together.


Brian W 6 years ago

I have been running the hub for three months now. First with it in a window and now attached to an antenna and 25 feet of LMR400 low loss cabel. Another post was right. With two boys playing games on line and normal emails and surfing for school, the 10 gigs of data is reached quickly. The service is fast. Even without full bars I am getting almost 5Mb/sec and I haven't even properly aimed the antenna. It is also very stable as well. I have not had any trouble with the unit itself as others have mentioned.

I am hoping that in the future the meter on data will dissapear when Bell, Telus, and other companies start to realise the power of this technology and when the 4g or LTE as it is called comes to North America this fall. It is already up and running in Asia and runs at speeds of 21 Mb/sec. And don't let them snow ya. That data is not on downloaded data. It is on uploaded and down loaded data. So if you have a home buisness, plan on being over the 10 gigs each month. As an example, it only took my son about 8 hours to download 7 gig when the unit wasn't even working its best. We will certainly have to ration the internet. This is bringing back memories of the days when companies used to charge for internet use by the hour. Remember that? That has got to go or when my two years are up I will be shopping for a company that doesn't dictate how much data I can send or receive.

We are in the country and have no options other than satalite (too slow and costly) WiMax (been there and done that for close to two years on a congested tower with speeds fluctuating from 1.5Mb/sec to less than dial up when the tower was busy.)and dial up which is just painful.


Polaris 6 years ago

Hi Lonewolf..

To suggest how to accomplish your network goals.

1- Shields up on the Rockethub; log onto the rockethub /NAT tab and uncheck everything. Unless you have a need for some of the protocols.

2- Check support at DD_WDT for you old model of Linksys, not all are.

2 Download file for you router and follow the instructions posted on the Wiki.

3 Connect to the Linksys via ethernet port or wireless and configure after flashing the firmware.

4 You are good to go connect the clients to the Linksys SSID or ethernet port.

Your clients are now insulated by three firewalls, The Rocket HUb, Linksys and the Microsoft provided one in XP/Vista/Win 7.

I am astonished you are able to achieve 8.53. Was it measured from www.speedtest.net? I am under the distinct impression the technology caps at 7 currently.

Agreeded it depends upon lots of external factors, most of which we as consumers have no idea what is going on. Too many people in the cell , ISP throttling, signal strength,

hardware being used ( Tethered with my laptop to cell phone I Max out at 2 Mbs) , etc.

There is no way I would pay $200.00 for antenna either. Rogers as far as I know doesn't sell them. Maybe a future project when there are more stations besides CBC broadcasting Digitaly to combine TV antenna with Rockethub Antenna.

Final comment I neglected to mention is the extra unadvertized charge for VPN enablement of $10.00 / month.

Its right up there with the $10.00 for tethering to my cell phone. Oh you want to use the data package for more than surfing from this little screen, $$$$.


ohpinion8ted 6 years ago

One comment about the 10 Gb max, and consuming data really fast with kids. I was told by Rogers when I acquired my Rocket Hub that each additional Gb was $5, however there is a maximum surcharge of $50 on top of the top tier price you pay. So, for example, let's say you have the voice and data plan. At the 10 Gb flex tier, that's $75. If you use 15 Gb that month, your bill will be $100. If you use 20 gb that month, your bill will be $125. If you use 30 gb that month, your bill will still only be $125. I think you get the idea. I called Rocket Hub Customer Relations a second time a requested a verification of this understanding. They said my understanding was correct. They also put a note on my account that I had been told that in case there were ever to be any issues in the future. Considering what I was paying Xplornet for crappy Satellite service, along with what I pay Bell now, I'm still viewing $125 a month as a reasonable charge - albeit a little more than my combined bill currently with Xplornet and Bell. Again, that $125 would only be incurred if my consumption exceeded 20 gb otherwise the tiered pricing kicks in and the bill is lower.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Repeater, Brian W, Polaris and ohpinion8ed

Thanks for the updates. It sure sounds like the antenna issue is a hot one. I'm glad that I haven't needed one.

And thanks for the rate clarification -- $125 is still steep, but at least that is the max. We still need to see this rate come down, especially as things such as movies and TV start to be delivered through the internet.


Brian W 6 years ago

Thanks for the update on the issue of charges for gigs used. This is good to hear. I would still like to see a better rate and I believe that this will only be a matter of time. Technology is moving so fast in this area that soon ten gigs of data will be nothing. Just think back to the size of the hard drive on your first computer, the size of game files, etc. Now they sell hard drives as terabites...... Im now running a program to track our usage and being patient for the rest. Thanks again for the clarification and updates. Very helpful.


Polaris 6 years ago

LoneWolfMuskoka,

Its not that the Antenna issue is a hot one, would like it Rogers could provide some reasonable technical guidance as to the gains one might be able to expect if the additional investment was made.

Would you mind commenting on my question, of my previous note, on the speed that you are getting?

"I am astonished you are able to achieve 8.53. Was it measured from www.speedtest.net? I am under the distinct impression the technology caps at 7 currently. "

I wasn't aware that there is a Maximum cap of $125.00 thanks for that. I also agree it is way too much money but currently just happy I get anything now. I have been managing to live within the 3gb, but don't work from home either.


hjosee265 6 years ago

I have the rocket hub from rogers but i need an antenna...i have looked around on the net but i still don't know which yagi antenna i need...at rf connection they show you one but there is no spec about the antenna..and i think i can get one at a lower price...any ideas ??


Brian W 6 years ago

Here is a couple of links to sites where you can hook up with accesrories for the rocket hub. I used the 1900 MHz for my set up. I ordered the pigtail that hooks into the unique connection for the antenna on the hub but at the time it had to come from Australia. Shipping was 40 bucks for the 13.99 item so I ordered the battery back up too because I plan on using it for a home phone as well and didn't want to be interupted with a power outage. The shipping was still the same.

http://www.ericssonw35.com/accessories.html

http://www.powertecusa.com/shop/ericsson-voicefaxi...


Al H Petawawa 6 years ago

I had the hub for 2 days and took it back. It wouldn't work on VPN, which apparently is a known (but un-advertised) problem. The real showstopper, however, was that you can't access rogers.com (another known problem). Tech support now tell me that if that happens, you unplug the AC supply and try again. Talk about Mickey Mouse.

Meantime, I've ordered a yagi antenna from rfconnectionshop.com in Quebec. The same device as nerdsonline sell, for significantly less money. I'm keeping it, as I feel that the Hub will be a solution once they get their act together.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Brian W. Thanks so much for your helpful additions to the discussion. You should sign up for HubPages and write some articles too 8=)


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Polaris. Sorry I forgot to answer your question about the speed. Yes, it was at speedtest.net site. And the 8.53 was slow compared to other times I've tested. I've seen it over 10.

I'm not sure how it happens since, as you point out it is supposed to be maximum 7. I'll take it though!

Tech support for the hub does leave something to be desired though. I don't know if that is Rogers in general or just a lack of experience with the product.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Al H Petawawa -- I had the problem with the connection to Rogers. First time I called they told me they were working on it. Then I tried a month later and they told me to change a setting in the router -- but making the change would disable some of the other features such as access to the rogers.ca email account. Fortunately, I don't need those features so now I can get to the rogers sites. The monthly usage feature doesn't work and tech support told me just to look at what's on the router. Sigh.


Al H Petawawa 6 years ago

Well, the latest on the rogers.com issue from tech support is that the problem is apparently now fixed, but I asked my friend across the lake to try it, and he still can't get in. Maybe if he tries the Reset button...

Quote:"As per network ticket 'WSFR15180' and its associated network ticket 'WSFR14441', the issue with the inability to access the Rogers Corporate website 'http://www.rogers.com', has now been rectified for most subscribers of the Rocket Hub service.

At this time, if anyone with the Rogers Rocket Hub service is still experiencing an issue to access the corporate website, please contact us at 1-866-931-DATA (3282) , as the case may be an individual matter."

I'm tempted to buy one again, as it is without question far faster than Xplornet. And, when I had mine about a month ago, the usage feature was working, because I went through 500MB in two days, just trying to get it working and test it.


Brian W 6 years ago

Hey Lonewolf, thanks for the compliment.

I have a question for all you Rogers Hub users. If Rogers can offer unlimited local calling over the hub for home phones at a rate of $15.00 a month. With call waiting, call forwarding, voice mail, and identa call.And unlimited long distance in Canada for another $20.00. And with all this going out over cell phone signals. Then why are cell phones soooo much more expensive. Just wondering.


Polaris 6 years ago

Still cann't go to Rogers.com , but don't fell its worth the lost time I'll never get back to call and have it fixed.

Brian W - Why are cell phone so expensive? Because they can.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Now that I've been able to access the Rogers site, I haven't really found any reason to use it. The only thing I wanted on there was the usage report and it seems to be dysfunctional anyway.

The fix is pretty simple, just use a different file for one setting on the router (I'd look it up but I'm not at home right now) and reboot the router. You do lose some advanced functionality such as access to rogers email accounts though.


Brian 6 years ago

I hooked up a rocket hub about two months ago and for the most part am quite pleased. I do have one question: prior to the rocket hub I had a xplornet dish/system installed. Here's the question: can I use the cable from the sat system to hook up an antenna?

Any one?

Thanks,

Brian


Brian W 6 years ago

Sorry Brian (great name by the way) but the coax used for sat tv will not work well if at all.It loses too much db. Infact the loss in db may be equal to or greater than the gain of your antenna. Which in my case was the case and only over about 20 feet of cable. I had to go to LMR400 low loss antenna cable to get the signal strength I needed.


MaryAnne 6 years ago

Hi I live in the country about 5 miles from Cambridge. Ancient phone lines meant 28K dialup which was painful. No other affordable systems. Tried Bell Modem but could not get any bars. A friend lent me his Rogers Rocket and I got service with only 2 bars.

Customer service suggested the Hub would give me more than the Rocket so I agreed to try it

I got Rogers Rocket Hub this week.

It worked immediately. We consistently get 4 bars now that we put the unit higher up in the room near the window.

Service has been consistently good. Just the odd glitch.

I was wondering if antenna would increase speed. I Googled

ericsson rocket hub external antenna and came across many from $20 to $200. On Firefox downloads I see 6.5 to 7.5 download speed.

I find that the pages always load quickly, no freezups like on dialup. I am getting things done in much shorter period of time. I am less frustrated and not muttering as much.....except at customer service

Rogers must have the worst customer service I have ever experienced in my life. I tried to find out about the external antenna which is mentioned on their package and on their brochure. At the local Rogers store we were told (after waiting 30 minutes to be served) that we needed to call Rogers. We called Rogers and were told they were sold at the store. We went back to the store..this time waited 75 minutes only to be told we have to call Rogers. I called and I went through 7 people only to find one who took my name to have someone call me ..they will be from geeks online. I decided to look online and found alternatives I mentioned above. A friend said to check tigerdirect .

I called Rogers several times about the product and got the run around.

I have considered putting my phone on and would like to hear from others using the phone service.

I am sending Rogers a complaint letter....by mail. I don't have hours to wait on the phone again.

I do love the product though


MaryAnneR 6 years ago

Hi I live in the country about 5 miles from Cambridge. Ancient phone lines meant 28K dialup which was painful. No other affordable systems. Tried Bell Modem but could not get any bars. A friend lent me his Rogers Rocket and I got service with only 2 bars.

Customer service suggested the Hub would give me more than the Rocket so I agreed to try it

I got Rogers Rocket Hub this week.

It worked immediately. We consistently get 4 bars now that we put the unit higher up in the room near the window.

Service has been consistently good. Just the odd glitch.

I was wondering if antenna would increase speed. I Googled

ericsson rocket hub external antenna and came across many from $20 to $200. On Firefox downloads I see 6.5 to 7.5 download speed.

I find that the pages always load quickly, no freezups like on dialup. I am getting things done in much shorter period of time. I am less frustrated and not muttering as much.....except at customer service

Rogers must have the worst customer service I have ever experienced in my life. I tried to find out about the external antenna which is mentioned on their package and on their brochure. At the local Rogers store we were told (after waiting 30 minutes to be served) that we needed to call Rogers. We called Rogers and were told they were sold at the store. We went back to the store..this time waited 75 minutes only to be told we have to call Rogers. I called and I went through 7 people only to find one who took my name to have someone call me ..they will be from geeks online. I decided to look online and found alternatives I mentioned above. A friend said to check tigerdirect .

I called Rogers several times about the product and got the run around.

I have considered putting my phone on and would like to hear from others using the phone service.

I am sending Rogers a complaint letter....by mail. I don't have hours to wait on the phone again.

I do love the product though


Polaris 6 years ago

MaryAnneR,

With that signal strength I would't anticipate any speed increase. Would suggest using speedtest.net for speed testing.

If you are putting the phone on it consider getting a UPS for the rockethub. No personal experience with the phone part.

Polaris


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Brian. I'm glad that Brian W was able to answer your question since I have no experience with antennas.

Do you need an antenna at all? If you're getting consistent signals and good speed, I don't think that an antenna will make much difference. I think it is only helpful if you have a weak 3G signal and want to pull it in stronger. I'm finding great speeds (higher than advertised) with 1 or 2 bars.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi MaryAnneR. Thanks for sharing your story. And thanks again to Polaris for a quick answer to your questions. It's sure nice to have knowledgeable folks helping out in this conversation 8=)

I did get your email about the 2 postings. I'm not sure where you got the information about signing up, but you only need to sign up if you want to create your own articles -- comments can be posted by anyone. Since you've gone ahead and signed up, you might as well try creating a hub or two. It can be lots of fun!

I have no plans to use the phone since we need 3 lines for our house and that can't be accommodated with the hub. But Polaris's suggestion about the UPS is a good one even if you don't use the phone connection. We use it since it keeps the hub alive during a short power outage and we can still access the internet until the battery dies.


Brian W 6 years ago

I would say to anyone who is getting good bars and good download speeds and are happy with where the hub is positioned, that obtaining and setting up an antenna would be an unecessary expense. I put one up because I needed the Hub moved from hanging from the blind in my bedroom to the rec room downstairs and still get a signal. The antenna was easy enough to get from wilson for about $40.00. The cable is pricey and about a half inch in diameter. It is not very flexable and needs a large hole in the side of your exterior wall to allow for the connectors to pass through. The antenna cable hooks up to the hub by way of a mcx connection or mini coax. The only place I could find one of these was in Australia. It only cost $13.00 but the shipping was $40.00. All this was well worth it for myself and would be for anyone with troubles getting a signal to the hub in an area where it is usefull. But if it ain't broke don't fix it. I have yet to properly aim the antenna which is directional but I don't have full bars. I do however get speeds of close to 5 Mb and that is amazing compared to what I had before. If the signal improves when I aim the antenna I would want only for better ping for my kids gaming. Over all though I am very happy with the system. I just wish there was no metering of the downloads and uploads. So thats just my own opinion. I don't believe Rogers was prepared for all the people needing and requesting antennas. The company they have given this contract to is nerds on site, I believe, and they are not set up for it either. At least they weren't when I asked in December 2009. As for customer service, I don't beleive Rogers, Bell, or Telus have customer service that would impress too many people. Too long of a wait, too many options, broken english, and not enough knowledge. They don't even communicate well within their own offices. Ok Ok I'll end my rant here. Hope I was some help.


mulberry1 profile image

mulberry1 6 years ago

Great review. It's always been this way. My grandparents waited for years for telephone service, my parents waited for cable TV service, now for our generation it's broadband, cellular, etc. We have broadband here in nowhere Indiana, but cellular is still spotty.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Thanks Mulberry. It's a shame that those of us who choose to live in rural areas have to wait, but understandable at the same time. We don't have to like it though 8=)


MaryAnneR 6 years ago

Thanks guys. I went to speedtest.net and got much lower results than I thought. I think being new to hi speed I was reading the Firefox download speed.

Here are my results.

1.63Mbps download

.07 upload

Ping 65 ms

So I might get better signal with an antenna.

Compared to the 28 K dial up this seems fast to us. And we don't get so many freeze ups. Occasionally I get a timed out message from a server. But overall I am happy. If I can improve it , all the better.


MaryAnneR 6 years ago

Me again....two things

1 I just called Rogers and actually spoke to someone who was knowledgeable in the technical support (Adam). He said that an antenna will increase the speed. He also said that wireless is evolving so quickly that it will improve very soon without an antenna

2. I took the unit upstairs in my house and could get 8 bars. I only get 4 bars downstairs. Does anyone know...if I get a longer ethernet cable than is supplied with the Hub will it be okay? Or does longer cable reduce the signal? Our house is tiny and the cable would probably need to be about 20 feet to reach the upstairs window where the signal is stronger.

Thanks


save my system profile image

save my system 6 years ago from United Kingdom - London

Yes it is too boring to survive the dial up slow speed. You have to wait for an hour to download the page. But Roger rocket hub by the sony ericsson is excellent wireless router. It gives you the experience of lightning fast internet connectivity without the disturbance.With this router you will get awesome download speed.Stay connected everywhere with the wi-fi network.


Polaris 6 years ago

MaryAnneR,

Why not utilize the wireless portion of the Rockethub rather than running a cable? I assume the PC you are connecting to doesn't have wireless capability. You can add for very little money a USB wireless adaptor. It may be easier to do this rather than snake a cable through the house.

To answer your question, yes its fine to connect to the Rockethub using a longer cable and will not slow it down.

Should work with a cable thats a couple hundred feet.

Polaris


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi MaryAnneR

Polaris is right about the ethernet cable. They can be quite long before any performance issues arise. They are also moving data at 100 Mbs so it won't become a bottleneck for your system.

The wireless option that he described is also a good alternative. This would allow you to move the hub and/or computer without worrying about the cable.

It's too bad that you're only getting under 2 Mbs. Do a couple tests over different time periods and see if that is consistent. It is still a great speed compared to dial up though.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi save my system

You touched on one of the points that the Rocket Hub excels at -- its mobility. You can use the hub anywhere that you can connect to the Rogers 3G (or even 2G if you don't mind a lot slower connection) in Canada. You can probably use it in the US as well although I imagine there would be roaming charges (ouch).


MaryAnneR 6 years ago

Hi Guys Thanks for the brilliant idea about the wireless. I will try it and let you know.

I did a test last night and got 2.5 mps \

Perhaps with the hardware upstairs with 8 bars instead of 4 I may get higher speed.

Very occasionally when switching to another website I get a message that the server was unable to connect. I find that turning off Firefox and restarting solves the issue.

Will keep you posted

I have to admit..even at lower speeds this is really fast to us compared to AOL 28K speed. Now I can at least listen to audios and watch videos. This load quite quickly too.


MaryAnneR 6 years ago

Do you guys leave your Hub turned on all the time or do you turn it off when not using it? Does it matter?


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

I leave mine turned on all the time. I don't know if it really matters, but it is more convenient since we have 3 computers in the house.


Renn 6 years ago

I've had my Rocket Hub for a couple months or more now. It works great and has good speed. There has been the Rogers.com website being blocked issue but Rogers is updating their site and it looks like that problem is fixed now.

My Hub also has a tendency to block Google.ca. I have to reboot the Hub to get access back. One problem I have seen and cannot get to work is the Whitelist in the wireless setup. It doesn't work and intermittently will not allow access to wireless devices in the Whitelist. The Event Log shows hundreds of errors in a minute of devices failing connection.

For anyone doing speed tests, do not use Speedtest.net. They're site is know to give false readings. It almost always gives speeds too high. Try Testmy.net. It's far better and has more options.

Another thing that will falsify speed readings is some firewalls or antiviruses. Some will download a file into a buffer and then transfer it to the computer. The speed tests sees the transfer speed not the actual download. I've seen my speeds over 10Mbps with my antivirus enabled but with it disabled, the speed was more accurate at 5Mbps. I must have done something lately because my antivirus does not effect speed now but it was for a while. It's just something to be aware of.

I was lucky because I purchased the battery pack. It was listed at $42 Canadian a while ago but it was an error. The company honored the price and I now have the battery pack. If anyone is thinking of getting one, only Powertech (based in Australia) sell it and they are now listed at $117 Canadian.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Renn

I'm glad that you're having a good experience with the Hub as well, other than the whitelist issue.

As for the speed test issue, I'll have to try out testmy.net and see. I don't think that buffering by your AV or firewall would give an artificially high reading since that all happens on the PC end -- the transfer between the Hub itself and the internet can't be any faster due to buffering on the PC. What your testing tells me is that the removal of buffering makes the PC slower so it can't use the full bandwidth of the hub itself. The PC becomes a bottleneck.

Thanks again for sharing your experience. It's nice to know that my (mostly) great experience with the hub isn't just a fluke.


MaryAnneR 6 years ago

That is strange Renn that you are having problems accessing Google as I often do too. Yet it will access others such as Bing.

Tonight I am showing no bars but I am online and it seems to be working

I had a problem with the power button. It was not functioning, Rogers sent me a replacement unit. Unfortunately it was a defective unit..but I got to speak to a really knowledgeable guy at Rogers as we tried to fix it.

He told me that in your first month of service you cannot see your usage in your account online. He said that an antenna would increase speed.

I downloaded a small free program called BitMeter which shows hourly, daily and monthly use as well as average speeds. Shows you what eats up the most. You can even set it to tell you when you have used 90% of your monthly GBs


MaryAnneR 6 years ago

Lone Wolf ...the reason I asked about turning off the unit was because it occurred to me that if it is wi-fi then someone could be in front of my house using the wi-fi while I sleep. I think this could be possible since the distance is so short.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

MaryAnneR, do you have a link to the BitMeter program? That is something I could add to the Resource box above that people might find useful.

As for others stealing your wifi, there is a code that you need to connect so they'd have to break that code. It's theoretically possible but I doubt that many hackers would be cruising around looking for your wifi when there are so many open wifi hubs around. Once they see there is security they'll move on to easier pickings.

I believe each hub is set with its own code (which is different than the factory settings -- I found that out the hard way 8=) so they can't just use the factory password to get in.


MaryAnneR 6 years ago

Thanks Lone Wolf that is good to know.

I downloaded the BitMeter at cnetdownload.com

There is a BitMeter2 now.

http://download.cnet.com/1770-20_4-0.html?query=bi...


royerm 6 years ago

Nice to have found this "Forum" and good information.

My experience is basically similar to everything that I read here so far, google,rogers,speed etc.

I also have the phone service and I have noticed that for over a week now the little envelop on the Hub is not flashing anymore when you have a voice mail waiting....

It took over 9 calls to have them admitting to a problem which was following apparently a problem with their SMS general problem. Anyone???


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Welcome to the group royerm! Glad to hear that you're having mostly positive experience with the hub.

Other than the voice mail indicator, how have you found the phone service in terms of voice quality, etc? It really isn't feasible for our situation since we need distinct rings for 3 different incoming phone numbers (one of which is our fax machine) so I haven't been able to comment on that functionality.

Perhaps you could create a hub with a review of the voice aspect of the W35.


Ploaris 6 years ago

Maryanne,

As LoneWolfMuskoka stated you can encrypt the wireless so that it can't be intercepted ( without going to a lot of trouble).

If you live any distance from the road I doubt anyone will be able to pickup the Ericson signal, easy enough to test. I live about 200 ft from the road and it cann't be detected using my laptop so for convience I leave mine unencrypted. I have a bunch of computers and devices that use it.

If it was just one device I would probably opt to encrypt.

It is easier also for visitors to just connect using their computers rather than giving them a pass phrase.

I would also notice a car parked outside my rural home and don't consider it much of a risk.

Polaris


Blaine 6 years ago

Well not very happy with Rogers right now, I've had the hub now for a couple months. Was enjoying the speed even though not the best connection, the voice not the clearest. A couple days ago internet quit working, and phone would cut out after a couple min. Very frustrating when trying to talk to teck support. Had to call with my telus cell phone (which i was going to switch to rogers) and would be sent to a pay as you go menu..GRRRRR.

I finaly had enough and told them i want to cancel my contract, at first they said 500 fee to cancel, then I argued that they broke cantract by not providing service. So they said no fee, just one more month charge. I hung up the phone and now everything works. I'm not sure if i will go ahead with the cancel, i'll see how it works for a few days. BTW the message indicator not working either, hod a weeks worth of messages i didn't know about.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

I had a problem back in December getting access. Customer service said there was no problem with the network and that I'd have to return the unit for a replacement (after about 2 hours of fiddling with the hub).

Turned out my neighbour who has a 3G iPhone couldn't get service at the same time our hub was down. Hmmmm....


timorous profile image

timorous 6 years ago from Me to You

Greetings from Lindsay, Ontario. I've been using the Rocket Stick for 6 months now. It works fine for me. It's a USB connection, but it wouldn't work from the USB ports on the front of my home PC, and there was no signal strength (2G network only) at the back of the PC, so I got a USB extension cable and was able to hang the modem near the window. I get 5/5 bars consistently.

Once in a long while, I lose the connection to the internet, even though the signal strength is at max. I believe these are 2 separate issues. I also have trouble accessing the Rogers website sometimes (or it's dreadfully slow).

At speedtest.net I'm getting 3 or 4 Gb download and about 1Gb upload (it varies a bit). Sure beats dial-up though.

No doubt about it, videos really eat up the bandwidth in a real hurry. I'm on a budget so I have to be careful.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi timorous. Thanks for joining the conversation!

I looked into the Bell and Rogers USB sticks as well, but we have 3 computers (and probably more down the road 8=) and sharing the connection didn't work very well at all when I tested one.

I also had difficulty getting a decent signal where my computer is located. The hub allows flexibility to get a better signal.

If I was only using a single computer then the stick might would have been a great way to go as it is more portable than the hub. However, the data plan for the hub allowed more data transfer each month.


MaryAnneR 6 years ago

Hi Thanks Ploaris I live in a small village and home is near the road so encrypting is a good idea.

Today is very overcast and rainy and there have been times when no bars are showing. I can still use the internet but it is much slower. Has anyone else noticed this?

I downloaded the manual for the Ericsson W35 Hub and at the end of the manual it suggested that we download TCP Optimizer here

http://www.speedguide.net/downloads.php

It gives the correct settings to enter.

I did download it and entered the settings and noticed that my speed did increase somewhat. Pages loaded faster.


Plaris 6 years ago

MaryAnneR,

I think you have a different version of manual than mine, which doesn't suggest tweaking the system that I recall.

Mine is as follows .

Ericsson W3x Series

Mobile Broadband Router for WCDMA/HSPA Mobile Networks

Technical Product Description

Software Release R12

Unless we there is a different manual.

I have never found a need to play with any IP settings with any of my systems.

I do have, it would seem, a stronger signal than you. I would work on the signal strength issues you have before anymore tweaking of MTU sizes etc.

No bars, measured either from the front panel or the user interface GUI is not good.


MaryAnneR 6 years ago

Hi Still having problem with no bars. Sometimes I see 4. I phoned Rogers today and they told me to try many many things. Still no luck so they are sending me yet another Hub. They think maybe the inside antenna is malfunctioning. There are no bars at this moment but I have been on line successfully for an hour and it is not slow.

As for signal strength, we saw 8 bars upstairs and when we get the new unit we will see if putting the Hub up there may help. The only problem is the blue glow will disturb me at night. I guess I could unplug it.

Speed is about 2 Mbps which after 28K dialup is fast to us. However , would like to see if we can improve that.

Perhaps an antenna would help in our situation.

Tell me please...what is the user interface GUI?

Manuals...I have two. If you wish I can send you it . I just cannot remember where I downloaded it.

Second one is titled Ericsson W3 Series Mobile Broadband Router For WCDMA/HSPA Mobile Networks


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

The fact that you're getting more bars upstairs means that it would probably be the best location for the hub. I wouldn't get an antenna until you were able to test the replacement. If there is a problem with the antenna on your current one then you might have a good enough signal with a new one.

The GUI interface is the one you use to set up the modem when you go to the ip address listed in the manual (see the section called Configuration and Management on pg 14).

The manual I have is on the disc that came with the hub and it has the link that you mentioned above. Upon reviewing the information, this is actually tweaking the TCP settings on your PC, not the hub itself.


MaryAnneR 6 years ago

Thanks Lone Wolf Will keep you posted

When I got my Hub I just inserted the Sim , plugged it in and it worked.

I went to that interface with one of the Rogers people to try to fix the problem.


Craig 6 years ago

Hi

WE have a summer home in Magnetawan . Does Bell have a comparable unit to the Hub. We also have a home in Port Dover and a condo in Florida . We are looking to cut costs while having phone and internet as simple as possible

Would appreciate your input

Craig


royerm 6 years ago

Voice mail indicator is still experiencing difficulties according to ROGERS. (April 12, 2010)

As for the Phone service, I don't really have anything negative to say, service is up and reliable and reacting the same as a cellular as far as I'm concerned.

People at the othe end of the phone indicated to me from time to time that they ear an echo of themselves when they talk. Voila..


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Craig

Bell does have the MiFi which is a similar unit although it doesn't (at least it didn't back in December) have an option for telephone like the W35 does.

Both of these units are portable and can be used anywhere in the Rogers or Bell network respectively, so you could bring them between your home and summer home (you might have some long distance issues on the phone portion though -- just like a cell phone from the cottage).

If you check my blog http://blogs.wcnickerson.ca/world-wide-web/interne... I explore the various reasoning that I used in making the selection for the Rocket Hub. It might be a place to start.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Thanks for the update royerm! It sounds like just about any other rural phone, cellular or otherwise.

I imagine that future versions of this technology will be able to handle multiple phone numbers, making it suitable for our needs.


MaryAnneR 6 years ago

Hi I tried putting the Hub upstairs and using the WiFi.

Sometimes there were 8 bars but not always. I did speed tests but there was no improvement.

I guess my location limits it.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi MaryAnneR. It sounds like your limiting factor may be at the cellular tower or the network beyond that (factors that are out of your control).

If you had a laptop and an inverter to power the hub, you could try driving closer to the tower to see what happens as you get closer (that's assuming you know where the tower is located). If you get more speed as you get closer then it might be possible that an antenna would help.

As more towers are built and older ones are upgraded you may find an improvement in speed. In the meantime, console yourself with the fact that it sure beats dial up!


MaryAnneR 6 years ago

There are 4 towers that I know of within 5 to 8 miles. We seem to be in a little cone of silence area. Your idea is good. We tried the Hub in many locations in the house , in different directions too , to see if one tower was better than the others.

One Rep at Rogers said that soon we will all see a big difference .


Brian W. 6 years ago

If you go to this website you will be able to see all the cell towers and which company owns them. You can zoom in to your area like on Google maps and then, using the boxes at the bottom left, check which companies towers you wish to see. This is helpful in locating a rogers tower for proper placement of the hub in your home or aiming a directiona antenna. It will show you the placement of the tower and if you click on the tower it will show you what frequency it brodcasts and receives from. Hope this is helpful.

http://www.ertyu.org/steven_nikkel/cancellsites.ht...


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Thanks Brian. That is an excellent link. I'll add it to the resource section.


Polaris 6 years ago

Brian W. , Thanks a lot for that great pointer to the cell tower locations. I've always wondered where I can get that information. Its not like they put signs on them. I see now if the Mike network had a rocket hub my signal level would be pegged.

Maryanne -

"One Rep at Rogers said that soon we will all see a big difference "

Sounds like the promices I heard for the last 10 years that I would someday get high speed internet or recent marketting from Bell about fiber coming to a system near you.

Considering the signal variation you are experiencing, sounds like an ideal candidate for an antenna.

Could the variation be due to the fact you are standing in its vicinity? I like to measure signal strength from the devices interface page not the lights on the front panel. Eliminates me as a factor is signal strength.

Taking your gear for a drive with an inverter or UPS sounds like a great way to eliminate every thing else. I would not accept the lower speed if an inexpensive antenna would maximize the experience.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Note about the link in BrianW's comment above -- the link itself is okay, but the text that you see is missing the 'ml' at the end, so if you try to type it in rather than click make sure to add that.

If anyone knows how I can edit a hub comment to fix that please let me know.


Brian W 6 years ago

http://www.ertyu.org/steven_nikkel/cancellsites.ht...

Sorry folks. here is the complete link. :)


Brian W 6 years ago

Sorry, looks like the link may be too long and the program cuts it off.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Thanks Brian. The link works if you click on it so that is the important thing I guess. I'm not sure why HubPages would truncate the link text like that though. It might be a bug.


Renn 6 years ago

I just enabled the phone part of my Hub and what happened almost brought me to a point of telling Rogers what they can do with this Hub and all their other services. The voice mail did not work and the technical support rep refused to fix it because he was not in the Rocket Hub department. Tech support for the Hub is only Monday to Friday 8 to 8. It was a simple fix and I did get another rep to fix the problem.

My bill also went up over $10 instead of dropping almost $20. We had the Rogers Home Phone and just transferred it to the Hub. Rogers decided to bill us extra because they said they bill a month in advance but we were already customers and paid up to date. Over an hour on the phone fixed that issue.

The customer care personnel were rude and did not seem to care that I have been a Rogers customer since 1991. I had to threaten to cancel all of my Rogers devices before they transferred me to someone who could help and cared.

One thing everyone should know about the phone is; it does NOT have true Call Display. It only has number and no name. Name display an extra feature you have to buy. Considering the Hub is designed to replace a house phone, call display should be the same as a regular house phone but it is not.

You would also think if you had a message in your voice mail, the indicator on your phone would show it. It doesn't. The only indication you have a message is the little light on the front of the Hub. I noticed it was reset during the night and went off even though there were still messages. There is no dial tone indication that you have a voice mail either. Voice mail is alright but you have to manually check it to make sure there are no messages.

I'm still happy with the Internet but this phone part is another thing. We'll keep trying it for another month but I have a feeling we will be canceling the phone. It's not even close to what a regular home phone is but at least it's a lot cheaper. I guess you get what you pay for.


Renn 6 years ago

One thing I forgot to mention in my previous post; Rogers reset all my other cell phone plans. I was on the My5 $35 plan and had no problems with it. When we enabled the Hub phone, they changed my plan from My5 $35 to My5 $45. They said the old $35 plan doesn't exist any more so they place me on the $45 plan. Why was everything fine before I enabled the Hub phone but once that happened, my plan was changed? If you enable the phone on the Hub, make sure any existing cell phone plans you are on have not changed. Enabling the phone changes all you plans to the current values. At least that is what they did to me.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Renn

It sure seems like customer service is a weak point for Rogers. That is one thing that keeps coming up in these comments.

It's too bad, but I can understand it in a way -- anyone who is capable of being a good help desk person is usually gifted enough that they won't like being on the help desk. I've met some exceptions, but they are rare.

I appreciate your feedback on the phone portion of the unit since I've never been interested in using it. In fact, I would have been happy with the W30 unit which is the same as the W35 without the phone stuff, but Rogers only carries the W35 at this point.


Brian W 6 years ago

Lonewolf: This is a great forum.

I agree that customer service is a weak point here but in reality it is a weak point in most companies. I'm not backing Rogers here just making an observation. It's actually pretty sad. I have delt with Bell many times and its pathetic too, as is Telus.

I will be posting my progress in dealing with a new problem we are having with our hub. It worked very well until just recently and is now showing sudden significant connection interuption or speed loss without signal loss. In the past, with WiMax, when there is conjestion on the tower and too many people or devices are connected this kind of problem occurred. The tech at Rogers and ourselves have reset the hub from both ends and and now have checked the wireless ability of the hub by hooking a computer up using the Lan cable (eithernet) and finding we still had the same problem. The next step is to send a tech to check the tower. I will keep you posted.

The saving grace in this issue is that, unlike WiMax, which was obsolete and there was no way Bell was going to put more money into a dead system, the 3g+ network is the forunner of the next step which would be called 4g or IMT Advanced. So it will be maintained and upgraded as needed to keep this new technology up to date and at pace with the competition. Lets hope so anyway ;)

Thanks to Renn, also, for the info on the phone system. I won't be changing over to that until I hear some more positive feedback or changes.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

I agree with you on the state of support services with just about every large company. The biggest problem is that they just can't get qualified people to sit and talk to customers all day long. I know I wouldn't want that job 8=)


timorous profile image

timorous 6 years ago from Me to You

Same here. Rogers and Bell are hopeless. Near the end of my first 2 months of free bandwidth with the Rocket Stick, I was suddenly being charged $98 for the month.

So I armed myself with the original bills, dates, and Service Agreements. I knew I had a case, and managed to convince the rep (who was surprisingly nice, and reasonably on the ball) that I was entitled to the FULL 2 months. I was given a substantial credit so that the $98 was reduced considerably.

The moral of the story is: know all of the pertinent facts when you have a complaint. Present them in a calm, confident way and you shall prevail.


Ohpinion8ted 6 years ago

Well folks - I've had the Hub for about two months and overall am very pleased. The happiest day was when I recently called up Xplornet and told them to come pick up their satellite! Whoo hoo! I've only had one outage so far, for a few hours, which also coincided with both my iPhone and my wife's iPhone having issues, so I knew it was a cell tower thing and not a hub thing. Rogers didn't even realize they had an issue until I called in - which probably explains why it was fixed relatively quickly.

My issue now is the phone. The marketing says we can replace our home phone with the hub phone. The issue is that I pay 5 cents per minute for long distance in North America, which is considerably cheaper than $20/month for long distance in Canada or $30/month for long distance in North America, offered by Rogers for the Hub. I called them last night and asked what other options there were. I also explained that they have a real disconnect in pricing with Bell, or even with the Rogers Home Phone, if they want me to switch. The lady I talked to was awesome and totally got it, even though she hadn't really thought about it before. She indicated she would bring it up with her management (which means nothing will change!). Regardless, just wondering what people are using for long distance? I'm thinking of using a long distance prepaid card, although that is not my preferred option, since I'd like to use the phone feature and I am paying for it. I'd love to cancel Bell!

BTW - got my first official bill recently and the first full month had me consuming 22gb of data. Therefore, I can confirm that the invoice does have a ceiling of $125 (10 GB + 10Gb overage at $5/extra GB). In my case, it's a combination of my business data usage along with my kids online gaming along with the nonstop 1Gb+ software updates for my iPhone's GPS application! It doesn't take long to use it, that's for sure.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Glad to hear that timorous and Ohpinion8ted are having success with the hub and somewhat with support. I have found that the billing support issues are less difficult than the technical (I've had one of each so far so that's a pretty good sample size 8=)

Glad to hear there is a ceiling -- it would be nicer if it was at the $60 point. That would effectively make it $60/month unlimited. Rogers, are you listening?


Brian W 6 years ago

Lately I have been having great service from the Techs at Rogers. Kind, knowledgeable, personable and thorough. Its a nice change. As a continuation of my situation with fluctuation in speed and connectivity, Rogers next step is to send me a new rocket hub and see if the one I have now is in fact faulty. Then we will see how it goes.


Brian W 6 years ago

Here is a new twist. My last bill showed that I used a total of 5 gigs more than the software in the hub and a third party program I am running to track our household usage showed.

The software in the hub that tracks data usage and the third party software were only different by a few Kb over the month billing period. The disclaimer states that there may be some discrepancy between the hub and your bill but I consider 5 gigs more than just a discrepancy.

Now, here is my question. If the unit you are using to upload and download data disagrees with the company who supplied it for you for their services by an amount that can increase your bill by $25.00 plus tax, do you feel confident that you can trust it?

I know I have stated that I am not a fan with the metering of data usage and this is one reason why. A phone bill, you can track your calls and minutes, it is even detailed in your bill. Hydro has government inspected and tested meters. Water is the same. Now internet has this fuzzy gray area where they can charge you for something you can't even track yourself. Or, if you can track it, you have to take their numbers as the fact over your own. A discrepancy of a few Kb would not be a problem but 1 gig is a lot of info to be off by let alone 5.

Thanks for listening to my rant. Just another wrinkle to the new technology.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Ouch! That is a serious problem.

One thing that could be an issue is the definition of when the month starts. I believe the hub resets its counters on the 1st of the month and the billing is based on the date you signed up for the service. Is it possible that this could lead to the discrepancy?

You open a very relevant topic, that of metered data usage. I agree that it isn't a very good plan from the user's point of view. I hate having to watch what I do online just to keep the usage in line. Also, once I get over that 5GB point, I want to make sure I use at least 10GB just to get my money's worth (without going too far over 8=).

I think that if you are going to charge per GB you seriously need to have accurate tools that can be trusted to monitor the usage. I don't have a good confidence level with Rogers at this point.

So far this is the only major issue that I have with the Rocket Hub service.


Brian W 6 years ago

Good point Lonewolf. You are right. My billing period is from the 8th to the 8th ( actually the 7th at midnight). The hub calculates a calendar month so this has to be considered. My third party program can be set to calculate for your billing period, which I have done.

Surprisingly enough we have a fairly consistent daily average (this month anyway) and the two were within a few Kb's. There is a good end to the story so far as Rogers adjusted my bill for the 5 gigs.

I don't know if I will be as lucky next time. There is already a 1 gig discrepancy between Rogers ( as shown on my rogers account on their web site for my account) and my third party monitor program.

This is an issue I can see being a big thorn in their side if people find it out. Even with the hub being a calendar month and rogers being a billing period, over time you will see a difference emerging. It will be fairly easy to calculate over a few months. I don't believe I will be the only one with this issue, that's for sure.


Brian W 6 years ago

If others want to try this software it is called

SoftPerfect ® NetWorx

and is at

http://www.softperfect.com/

Its a sweet little program.


royerm 6 years ago

UPDATE on Voicemail notification.

April 23, 2010 9:26AM

Just called ROGERS to get updated on the problem they are having with the voicemail notification on the HUB, problem being that the light on the hub is not flashing if you have received voicemails.

They are releasing a fix this week-end on their network to fix the problem.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Brian W -- Thanks for the link to the software. I'll check it out. And I think you are right about the discrepancy catching up to Rogers as people find out about it. They'll probably find some technical way to explain it away (caching or some such thing). But as long as there is no reasonable competition then they'll probably just keep at it.

royerm -- Thanks for the update. Let us know how the patch works.


Bob 6 years ago

There has been quite a bit of activity on this hub page since I last checked! I have been using the Rocket Hub/phone system since October and love it. A few quirks here and there but no more than any other service. Great speeds with an external antenna.

Glad to hear Rogers is fixing the message waiting indicator.. this has been a real problematic 'feature'. Took them long enough to rectify accessing their own web site, and to get call forwarding working.

As for the external antenna, I bought a Wilson 301111 off of ebay. This Yagi is for the 800 - 900mhz band. Check with Rogers which band your tower uses for the Hub. There are similar Yagis for the other bands. Around $60.

You will need some cable, also available on ebay, with a N connector to connect to the antenna, and an FME connector to connect to the adapter that fits the Hub. Keep this as short as possible. Mine is 30 feet and works fine. $12 on ebay.

The Hub uses an MCX connector which is used on many gps units, but not so many cell phones. I got the right angle FME to MCX from 'ricepaddy' on ebay for $9.00.

Cellular or satellite are the only options for internet/phone where I live. Xplornet should be put out of their misery -- they are far worse than Rogers for customer service, and the service they provide is very flaky. I can't say enough bad things about them!


MIke 6 years ago

Rogers Wireless has established the actual cost of providing 3G cell service with the introduction of The Rocket Hub.

Unlimited local and Canada-wide long distance calling is priced at $35.00 per month:

40,000 Minutes of Local Calling/month for $15.00 per month

40,000 Minutes of Canada Wide Long Distance for $20.00 per month

Rocket Hub users are locking in these rates for 2 years.

The Rocket Hub runs on the Rogers 3G Wireless network – Cell Phones also run on the Rogers 3G wireless network.

Based on Rogers 3G Rocket Hub rates, Rogers is ripping off all of it’s cell phone customers.


Sheila 6 years ago

Hi LoneWolf, I'm just another rural dial up customer that has been waiting patiently for over 10 years. The highest speed I get is 28.8 kbps. I've checked out many other ways of speeding things up but for now the only change I made was to put in another phone line for the internet. That way my phone is not always occupied. I could get Xplornet here also but too costly to set up, Everus is in the area but I have too many tall trees between me and their towers (heard that Everus was bought out by Xplornet) It was interesting to read about this Rogers Rocket Hub. As the bird flies, I have a Rogers tower I would say less than 1/2 a klm away. The person that lives right next to the tower works for Rogers. In fact he is the guy that looks after the towers in the area. Anyway, I did try the Rocket Stick last summer. The Rogers guy told me it wouldn't work because the tower was not set up for the Rocket Stick then. As of last Dec. he told me that it is set up for the stick now. So I'll have to check with him if it is set up for the Rocket Hub. Thanks for all the great info. I'll keep reading for more.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Mike

I suspect that the phone rates for the hub are lower than cell phones due to the fact that it is bundled with the data plan.

I've not priced a rogers cell phone so I don't know exactly how it compares. But I do agree that prices are probably much higher than they need to be.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Shelia

The Hub and the Stick both use the same network so if you can get the stick where you are now you can get the hub. The new sticks are about 3 times faster than the hub and they are more mobile. But the data plans for the hub are much better -- plus you can put more than one PC on the hub.

I suspect that you'll be very happy with the hub if you get a good signal. You might get someone with a Rogers iPhone to come and see if they get a strong 3G signal inside the house.

Let us know how things turn out!


Sheila 6 years ago

Thanks LoneWolf. I'll keep in touch.


Josepaprika 6 years ago

Great info on the hub. I am using it for data and phone services and so far...so good. (Haven't received a bill as of yet though). We'll see if there is a data discrepancy.

I am having trouble with a battery back-up for the hub however. Rogers does not sell the accessories I haven't found a distributor in Canada. (Trying to avoid shipping costs and duties etc....) Anybody?

Glad to hear that Rogers is working on a solution for the call waiting indicator. Mine is still not operational as of today. Working it out temporarily with a home answering machine until it gets sorted.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Josepaprika. I have a UPS for my computer (well, my wife's actually) and I have the hub plugged into it. I don't know how long it will keep things going compared to the battery backup, but it was good during a short outage a few months back.


Bill Page 6 years ago

I've just been using Rogers Rocket Hub for a couple of days. Everything is great. Its fast, etc. but ... One of the first things I tried (of course) was to read my gmail and it could not connect. The browser just timed out. *Everything* else I tried worked great. After spending 20 minutes waiting and nearly an hour on the phone with Rogers tech support with the frustrated tech eventually arguing that I would have to try a 2nd computer with the same hub before he would escalate the call to someone with more experience. I asked to speak to his supervisor, waited on hold another 10 minutes, then the same guy came back and said he wanted me to do one more thing ... (sigh). He just asked that I do a factory reset. After that my gmail worked! Ah, that is it worked for awhile. This morning I tried gmail again and the same problem! And again the same solution - do another factor reset.

Something is wrong here. Any suggestions?


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

There seems to some sort of problem with google based sites from time to time. It affects me with both google search and google adwords (I've not had problems with google analytics so far though). I find that the problem will usually go away after a while or rebooting the hub.

Some others have commented that they have trouble with google sites through the Rogers network and it may have something to do with Rogers' dns server. I've been thinking about switching to OpenDNS but haven't actually done anything about it yet.


Bill Page profile image

Bill Page 6 years ago from Ontario

Yes, it does seem to be DNS-related, strange however that a factory reset clears the problem - just powering off and on does not. Maybe something needs to be done to clear some DNS cache somewhere and that only happens when ... ? (Just 'ipconfig /flushdns' on the Windows PC does not fix the problem it.)

One thing I noticed while talking to the Rogers tech was that when the time-out situation occurs it seems that 'mail.google.com' suddenly resolves to an ip address that belongs to 'www.google.com'. The 'www.google.com' servers do not respond to the https request redirection generated when connecting to gmail. But if I enter 'http://mail.google.com' in a browser I end up with a Google search page. This only happens before I do a factory reset to correct the problem. After that the url works normally again.

About OpenDNS:

I don't see any way to configure the Hub itself to use a different DNS. So would I have to specify a different DNS in my network configuration of each machine I connect?


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

I haven't looked into it far enough yet. I had OpenDNS set up on my older PC when I was stuck with dialup and it was on the PC itself that it was set up. I'm not sure how it would work with the hub though.


josepaprika 6 years ago

re lonewolfmuskoka ups solution

Thanks for the post. I asked a supplier in Tempe AZ who deals the battery back-up for the hub (and has some in stock) about using a UPS device. He said that this alternative has been tested but resulted in over-heating the W35. (or at least the u-ground). ??????


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

I'm not sure how a UPS would overheat the W35. It is simply an alternative power source. I suppose that it depends on the inverter that is used in the UPS. It doesn't hurt a computer or printer though.

Not that I'm an electrical engineer though. There are lots of strange things in electronics that I don't completely understand 8=)


Brian W 6 years ago

I have a battery back up that was made for the hub. It wasn't much to purchase but delivery from Australia is not cheap. The unit will give about 8 hours of backup but no internet just phone. None of our computers are on UPS's so no need for it to do more. It was only purchased with the antenna hook up because it was going to be the same shipping for one or two items any way and I do plan on going to the home phone when I get around to it and the bugs are worked out.

It is small and easy to place out of the way.


josepaprika 6 years ago

Thanks Brian W.

I'm trying to convince a Rogers Wireless Store inventory manager to distribute the battery back-up. Lots of corporate hoops to jump through but it's becoming a mission for me. (how difficult could it possibly be)???? I'll keep those interested posted.


nothrye 6 years ago

This think is terrible.

It is slow, too many time outs.

Also have phone connected through this Hub and no longer have call display. Was told -- of course- that this is a Rocket Hub problem and that all of them have this problem so until Rocket Hub fixes the problem - there will be no call display on our phones.

Terrible Much better out there..


Bob 6 years ago

nothrye,

What else is out there?


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi nothrye. I guess slow is a relative term. Since my hub is giving me about 200x more than I had with dialup I'm pretty pleased. I suspect that you may be on a busier or older cell of the network which could cause trouble.

Unfortunately, there is not much better out there for those of us in rural areas. Bell Mobility has offerings that are pretty similar, but the next best thing is satellite, or in some cases WiFi.

For those living in urban areas, you have many more options and I'm sure that you can find better. I've used my dad's cable setup when visiting and it makes me jealous.


Swinedog 6 years ago

I have been using the Rocket Hub for about 2 months now. At first with no antenna. I live in the middle of a 36 acre bush lot so needless to say the signal wasn't very good. My local Rogers store gave me an external antenna to try and that has made a world of difference. The signal fluctuates between 4-8 bars on the hub. My problem was the signal between the hub & my laptop. If I took the laptop close to the hub I got a great signal. If I took it back to my livingroom the signal dropped right off. It took the store weeks, but I finally got a 20 ft extension cable which allowed me to raise the antenna and change the location of the hub, now I'm sitting here with 4 out of 5 bars of signal strength consistently. This hub has been a godsend. Sticks didn't work because of the surrounding trees. Bell dial-up going up to $30 a month for unlimited was obsene! not to mention painfully slow.

FYI-I have learned a lot from your site. What a great resource!


Brian W 6 years ago

Update...... We have had great service from the hub up until the last few weeks ( maybe a month ) Have been in touch with the techs. Tried resetting the hub from my end, resetting from their end, hooking direct with an eithernet cable, switch to a brand new hub..... nothing. Still have significant drop in speed, increase ping and some disconnects. All without any change in signal strength.

All this happens, like before with WiMax, right around 4 o'clock and is fine again after about 11 pm. Tech finally admits it may be so many people using the network. He also said that they would need more than one person to complain before they do anything.

Soooo. If you are getting any drop in speed, loss of connection all without signal change and all during peak internet use times..... please call. You may be helping all the people in your area who use wireless devices from Rogers. If the network is getting congested they need to hear it.

What did they think. You finally have a high speed internet where it has been so needed. Its like kids at an all you can eat pizza bar. There is a huge demand for high speed rural internet. But it needs to be able to handle all the traffic.

Finally got a tech to escalate it and give me a complaint number ( or what ever they call it ) and someone is to get back to me within three business days.

OK now I'm done with my ranting and venting. Feel a bit better all ready. We'll have to see what happens.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hey Swinedog! Glad to hear that you've worked out the kinks and got things working well.

Brian W. It sure sounds like you've got teen age traffic from the hours you've described. Hopefully Rogers will upgrade the cells soon for you. Maybe you can talk your neighbours into complaining.

I doubt that Rogers doesn't see the congestion. It's too bad that people have to complain before they do anything about it though.


MaryAnneR 6 years ago

I too have seen very slow service once in a while. Yes a lot around 4 pm. One tech told me about the traffic congestion times too.

But compared to 28K dialup this is so much better.

I too have issues sometimes with google based search and occasionally some sites. Gmail is almost always reliable but occasionally slow loading. I find that closing Firefox and starting again will often fix the problem or doing a Repair...right click on the Hub icon (two small screens) in the system tray. Click on Repair. It does it automatically.

That said...occasionally lately I have had some times when I get an increase in speed and 8 bars instead of the usual 4.


MaryAnneR 6 years ago

Forgot to ask..

We were told that we would be able to see our usage in our accounts at Rogers.com . Has anyone ever actually seen theirs? I can't find it in my account.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

I haven't bothered to look at my usage for months since it was the same number for over a month last time I checked. When I emailed support about it they suggested all kinds of ridiculous things about clearing my browser's cache. Finally they just told me to look at the values on the hub itself.

I politely suggested that they fix the problem or remove it from the site. I didn't want to be polite 8=)


Brian W 6 years ago

I am hoping that a lot of these things are just the hiccups dealing with new technology. I am fine with techs as long as they level with me and don't try to snow me or feed me a line.

Just tell me if you don't know, your human.....I'll respect ya more too.

I do have a wish list though and that would be no metering of data, towers and servers that can handle the expected high amount of traffic on this new wireless line of communication and more realistic fees. Who knows...could happen :)


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Brian, you are such a dreamer 8=) I think the first priority for me would be the first one you mention -- no metering. The others would be nice too.


Joshua 6 years ago

Hi there, I've been enjoying reading up on your experience with the W35. I have the W30 and love it, originally we had dial up as we live in rural southwestern Ontario. We then moved on to one of Rogers' expresscards, this worked great but only on one computer at a time (ironically we got better reception with it at our Parry Sound cottage). Then we got the Hub in December and immediately fell in love. All of our WiFi devices now work at home and our computer can connect more than one at a time. We have even been able to play online video games using it. In January we purchased an antenna for the Hub which boosted the signal and reduced the fluctuation. Unfortunately to optimize the location of the antenna the Hub had to be moved away from the Ethernet router we use to distribute the Internet to the far reaches of our home. This is just a temporary setback as our speed is now 4-5mbps download and 1-1.5mbps upload on a good day. I am very impressed with this Hub.

Also, we had a similar issue to yours where your hub would not connect to the Internet. Rogers support just had us unplug the Hub for 2 minutes. Then they sent us a "boost" (whatever that means). Anyways it is working fine now.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Joshua

How did you manage to find a W30? I didn't think Rogers was selling them. That is the unit I would have liked since the features that the W35 adds are ones that I don't need. At least they don't hurt.

Glad to hear that you're getting great speeds and consistency with the addition of the antenna.


Joshua 6 years ago

Oops, what I really have is the W35. I'm sorry if I caused any confusion.

Also, one thing I have noticed is that as the foliage is coming back for the spring my reception is slightly less. Not much less though. Anyways with the beautiful weather it's better to be outside rather than on the Internet anyways.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

It really is great to be outside right now. The blackflies will be out in force soon though, so now is the time. Why am I in here then? 8=)


Bill Page profile image

Bill Page 6 years ago from Ontario

http://jakebillo.com/boo-you-fail-rogers-dns-serve...

I continue to have problems accessing google urls while using the Hub. Sometimes it is my gmail and other times it even affects searching at www.google.ca. Each time I can cure it by doing a factory reset but that is a major pain. The link above describes using an alternate Rogers name server:

altdns.rnc.net.cable.rogers.com

64.71.255.202

I found today that if I change the DNS configuration of my network connection (on my PC) to point to this name server then the problem goes away.

Rogers definitely has some kind of problem here and I wish they would fix it! So far my attempts to contact anyone at Rogers who might understand this issue has failed. :-(


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Thanks for the update Bill. It doesn't make sense that their DNS server would affect only Google sites, but that seems to be the case.


Bill Page profile image

Bill Page 6 years ago from Ontario

Port Forwarding: This is a little more advanced subject but I'd like to ask here in case anyone has some positive experience with this. I want to be able to connect remotely to one of the machines connected to my Rocket Hub. Usually I run an Apache web server and ssh console server on Linux and access these from my office in the city. I had no problem doing this using DSL. The only complication of course is not having a fixed ip address. Looking up the current ip address assigned to the router is sufficient to allow connections until the next time the router is re-booted.

But I have not had any success with the Hub. I can connect via ssh and http locally, no problem. In the Hub NAT configuration menu I setup forwarding from my servers local ip address 192.168.1.8 port 22 (ssh) and port 80 (http) but I cannot connect to the server using the ip address of the Hub.

I might have guessed that perhaps Rogers has blocked incoming connections of this sort however I do get some interesting results when I try to connect remotely. Whether I have any port forwarding configured or not, when I try to connect to the Hub's ip address I get a response - apparently directly from the Hub itself! If I use port 23 (telnet) I get a response that looks like:

FWT login:

which is the correct host name for the Hub. I get a similar response when using port 22 (ssh)

login as:

but in both cases I am not able to actually login because I do not know a user id for the router itself. The password does not seem to be the same as the one I use when accessing the Hub configuration at 192.168.1.1. I have not seen any documentation about how to access the Hub this way.

Does anyone know where I might be able to find information about using the Rocket Hub for remote access?


Polaris 6 years ago

Bill Page,

Note the address of the router 10.x.x.x , Private addres space.

You need to pay extra for that functionaity of being able to connect back in to the router from the outside world. VPN option goves you a public IP address. I haven't tried it to see what other limitations are built into it.

There is a root user name for the hub but only Rogers knows what the password is. I would sure like to be able to change it just from a security point of view.


Bill Page profile image

Bill Page 6 years ago from Ontario

Thanks Polaris. I found some related (but not too hopeful) info here:

http://www.gill-technologies.com/having-trouble-se...

http://forums.rogershelp.com/pun/viewtopic.php?pid...

In spite of that since I really need this to work I just spent more than an hour on the phone, on hold, and being passed from one person to another until they finally found someone to charge me the extra $10/month for a "public ip" - terrible support service :-( Every time I try to do something with Rogers it seems to go this way.

I will let you know later if I actually get it to work.


Bill Page profile image

Bill Page 6 years ago from Ontario

Thanks Polaris. I found some related (but not too hopeful) info here:

http://www.gill-technologies.com/having-trouble-se...

http://forums.rogershelp.com/pun/viewtopic.php?pid...

pid=3492

In spite of that since I really need this to work I just spent more than an hour on the phone, on hold, and being passed from one person to another until they finally found someone to charge me the extra $10/month for a "public ip" - terrible support service :-( Every time I try to do something with Rogers it seems to go this way.

I will let you know later if I actually get it to work.


Brian W 6 years ago

I am having trouble now with google sites and hotmail. Why can't they just have us hook up to the internet like any other provider. What's with all this "can't log into this or can't log into that" or " can't access this or can't access that"

You know me I'm gunna blame it on the whole system that they have in place to meter your usage. hahhahahahahaaa

Yes, Lonewolf, I'm still dreaming. ;)


Brian W 6 years ago

Really though. I think this would all be easier if your hub hooked you up to the web. You pay this much XXXX, and they connect you. You have a password protected wireless hub and you look after your own security and such. Just like DSL or Cable.

Soon as they want to meter you they have to track your internet use. That's right, the web pages you visit and how long your there. Some they don't and can't track and some don't function well with their system. Its just a big head ache and port forwarding is just the tip of the iceberg.

I know dream, dream, dream. Hey... isn't that an old song???


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

I doubt the problem with google sites has anything to do with the metering. It is a DNS issue. Their DNS server doesn't translate google.com into the correct IP address for some reason. It may be something that google does because of their size that Rogers can't keep up with for some reason, but I've never heard of other ISP's having this trouble.

As for tracking where you go, etc. they don't need to do that for billing. All they need to know is how much data goes in to and out of your hub. That doesn't mean they aren't tracking the rest of the info though.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Polaris -- thanks for jumping in to help with Bill Page's question. Hopefully Bill can get this sorted out.


Bill Page profile image

Bill Page 6 years ago from Ontario

Thanks to you and a little help from comments here:

http://forums.rogershelp.com/pun/viewtopic.php?id=...

:( but with almost no help from Rogers! ):

I now have remote access to local computers connected to my Hub. After finally getting to someone in accounting at Rogers to add the extra $10/month for a public ip address they were not able to tell me what else I might have to do to get it to work. They left me on waiting on a hold for technical support again for half an hour before I finally gave up... But fortunately by now I have learned where to look online for this information.

As described in the link above, I needed to change the APN settings on the Hub to 'VPN.com' and specify the user name and password mentioned therein. After clicking 'Apply' my Hub was indeed assigned a public ip address. Then adding a NAT entry for my local server lets me connect to it from the rest of the world. Hoo-ray.

Thanks everyone!


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Congratulations Bill! I'm glad that you managed to get it up and running. It's too bad that tech support is not helpful once you get beyond the typical, scripted stuff.

Something that you could do that might be helpful for others is to create a hubpage describing how you got everything set up. If you do, let me know and I'll link to it.


Brian W 6 years ago

When I had a chat with the tech over some discrepancy in my data, they told me that there are some websites that the hub can't track. I certainly don't know how they track the amount of data sent or received. I guess I am a little skeptical is all.

All these issues are a pain though.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Brian. That sounds like a crock to me. The hub has to know exactly what comes in and goes out -- otherwise, how did it get through to your PC? That's like saying that you used more electricity than your meter shows because of the types of electronics you use -- hooey!

The hub should be most accurate.


Kris 6 years ago

Great info here. Couple of questions. I was able to connect very quickly. Even though I get 4 bars (one segment) most of the time, speeds are 7MB-download/2MB-download. But some how I see that the data usage is too high. When Rogers says 3GB, is it the pay-load or is it including the header overhead ? How much is the header overhead for HSPA data ?

Am wondering what happens if I use the SIM card from the RocketHub on an iPhone ? Would it not work ?


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Kris. I don't know enough about the SIM cards to answer your question about them.

As for the data usage, it does include the transfer protocols that the actual data gets wrapped in which can add a significant overhead.


royerm 6 years ago

From my last update about the voice mail flag in April..

The patch didn't came out as said on April 23rd, got a call Monday from Rogers after a few call from my side that it was fix and tried it with the tech rep and it worked.

Got a call later that day to verify if my problem was fixed.

It seems that they were doing it by batch of customer account.


Brian W 6 years ago

That's what I thought too Lonewolf. A load of Hooey. This goes back to my previous post about Data usage discrepancy. My hub showed almost 5 gig less than the bill. Like I posted before, they recalculated the bill amount, but, the tech said that the hub is not the most accurate in keeping track of your usage. I was told to go to Rogers website and create an account. The numbers shown there are what my bill will be based on.

I am pretty sure that anyone who cross references the numbers shown by their hub and the numbers Rogers reports on their account, they will see a difference.

Does anyone out there know how they calculate your data uploaded and downloaded? At the gas station the sign says "If there is any discrepancy between the pump and the till inside, the pump will be deemed the correct value."

I agree with you Lonewolf, the hub should be the most accurate device for this value.


Renn 6 years ago

Kris, you mention about putting the Hub's SIM card in to a phone. I'm not sure about a regular cellphone but I have used the Hub's SIM card in my PDA Phone (HP Ipaq 6955) and used the PDA Phone's card in the Hub. I just did a quick test when I got my Hub so I never did it for any length of time. They worked in both. I was on the phone with Tech Support at the time and he was very surprised they were interchangeable. According to Rogers, the Hub has its own specific card that cannot be used in anything else.

My Hub is still working great. Installing the Add Blocker cut back big time on my data usage. I have read people with discrepancies on their data. From what I have been told, the data usage includes upload and download. So if people are doing file sharing, they may be doing quite a bit of uploading which may make their usage go up.


Daniel 6 years ago

Renn, so are you saying that I can take my blackberry SIM card that has a data plan and use it with the Hub? My problem is that I only need to use the Hub occasionally when at the cottage. So rather than paying $35/month for the months that I'm not using it, I can just use my blackberry's data plan when I'm at the cottage and have the convenience of the Hub to provide Wi-Fi access to a couple of laptops. I realize that this would mean buying the Hub outright. Did anyone try doing this on a regular basis?


Wayne 6 years ago

What is the reasoning behind the rocket hub external antenna being 5M above the unit as posted earlier? I have an antenna on order and this makes no sense to me if the antenna is going to be installed outdoors anyhow.


Renn 6 years ago

Daniel, I do not know about the Blackberry SIM card. I only know my Windows Mobile PDA Phone card works for a minute or two. I don't really know if sustained usage would work or not.

I talked to Support yesterday again and they said there should be a new Firmware coming out in the near future. It suppose to fix a lot of the quirks the Hub has. It's apparently in trials right now. I was also told the Rogers Firmware is setup to work on the Rogers system. People have apparently downloaded the actual Ericsson Firmware and made their Hubs useless. Don't know if this is true or their way of preventing people from using the other Firmware but I'll be leaving mine alone.

I was talking to support again about the call display feature on my Hub. The numbers work fine but the name display does not seem to work very well at all. I have it as an extra but it seems less than 40% of the phone numbers have names. I'm glad Rogers added it for me and I'm not paying for it. I'll be calling again tomorrow to see if I can get the name display to work properly. I have a feeling it's just another quirk with the Hub.


Brian W 6 years ago

Just playing around and I had an idea. Went to the antenna for the hub and held a metal salad bowl behind the antenna in a position similar to a satalite dish. My son was on a walkie talkie in the house so we could keep tabs on the connection strength. When I held the bowl in place the signal would go to full bars. When I took it away the signal went to normal levels. Not surprising but interesting none the less. Next I will try a tube like signal collector around the antenna made from a coffee can. I have seen these before in home made antenna designs. I'll keep you posted on my experiments on signal boosting the MacGiver way.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Sounds pretty cool Brian. Make sure you get some photos for us to look at, or draw up some design papers.


Brian W 6 years ago

Well as the bowl worked well the can did nothing. I'll see what I can do as far as some pics when I get a chance.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Wayne

I'm not an expert in the area of antennae (I'm a software guy) so I contacted the people at Powertec (who distribute the W35). This is the response that I got from Scott who is the Marketing/Communications Manager:

[QUOTE]

It is all to do with MIMO technology where the second antenna need separation to work effectively in the w35. The W35 is a pretty hi specked machine

In radio, multiple-input and multiple-output, or MIMO (commonly pronounced my-moh or me-moh), is the use of multiple antennas at both the transmitter and receiver to improve communication performance. It is one of several forms of smart antenna technology.

MIMO technology has attracted attention in wireless communications, because it offers significant increases in data throughput and link range without additional bandwidth or transmit power. It achieves this by higher spectral efficiency (more bits per second per hertz of bandwidth) and link reliability or diversity (reduced fading). Because of these properties, MIMO is a current[update] theme of international wireless research.

[/QUOTE]

From what I can gather, this means that an external antenna (used to improve the cellular reception) that is too close can interfere with the MIMO antennae in the hub that are used to communicate between the hub and the computer(s) in your home/office. I suspect that if you are hardwiring all the ethernet connections rather than WiFi this might not be an issue.


Wayne 6 years ago

Thank you for taking the time for my question Lonewolf. The max seperation I will get is 3.5 meters without going to the basement. I will try this (3.5m) and if I have problems I guess I'll have to buy more cable.

Thanks again.


Brian W 6 years ago

From what I understand it is also important not to point a directional antenna back over top of the area that the hub is broadcasting in. To avoid a situation similar to audio feed back, but at the cell/internet level, you should mount the antenna to point to the cell tower or source so that the building the hub is located and operated in is behind it.

just something I read while dealing with all this stuff.


Jason 6 years ago

My W35 fell off the upstairs window where I had it carefully positioned and smashed into about

20 pieces!

Somebody please tell me I don't have to spend $400 on a replacement.

Is there a cheaper way.

Has anyone tried another brand of 3G modem/routers that are out there.

Rogers compatibility??

Also: has anyone got any experience or news to share about Nerds on Site, the company Rogers send you to if you need an external antenna?


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Jason -- that's rotten. Have you thought about possibly claiming it on your house insurance? I don't know if that is the wisest thing to do, but it can't hurt to look into it. If you have a high deductible then it won't help, but that's one idea.

I know that Ericsson has the W30 which doesn't include the phone features, but I haven't seen it offered in Canada and I don't know if it would work with Rogers.

Hope you get things sorted out soon.


Brian W 6 years ago

Rogers has a new TV commercial showing two men bumping into each other and dropping their phones. Both phones eventually get destroyed. The one guy is not concerned because ROGERS will replace it for free. That is the whole point of the commercial. Maybe you should check if this applies to the rocket hub.

Anyone else seen this commercial. Its on a lot during the playoffs?


Al Petawawa 6 years ago

Just encountered the Google access problem for the first time yesterday, and the factory reset fixed it. This is almost as ridiculous as the rogers.com problem last winter. Fortunately, I had set up Outlook as my mail client, so could still get to my email.

I will complain to tech support, but it doesn't seem that that will do much good.


Noel 6 years ago

oh my god! im so frustrated.

how do you increase the MTU setting on the hub? i need a minimum of 1364 so that i can use xbox live! some1 plz help!


Wayne 6 years ago

We should also be able to connect this unit to our existing phone junction box and use all the in-house phone jacks, correct?


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Noel

I'm no expert in fiddling with the inner workings of the router, but I found a forum with people experiencing the same problem as you. http://forums.rogershelp.com/pun/viewtopic.php?id=... may be of some help.

Hi Wayne

I don't use the phone features since they cannot handle things like distinctive ring which we require, so we're using only the data features of the unit. So, my answer to your question is basically a guess (WAG). I doubt it since there probably isn't enough power to handle all the jacks in the house. But as I say, I'm only a programmer so take my advice here for what it's worth 8=)

You could experiment with setting up a couple of splitters first and see if that works okay.


Renn 6 years ago

Hi Wayne. I have my Rocket Hub connected to my house phone lines and have 4 phones plugged in. You can have quite a few phones with electronic ringers (I think about 20) connected to it but only a few mechanical bell type ringers. The information is in the user guide. You just have to remember to do one thing if you connect the hub to your phone line; you should disconnect the line coming into your house. You don't want to send your signal all the way back to the local telephone company. I put a phone jack and plug in the line where it comes in to the house. When I connected the Hub, I unplugged the line going outside to the local phone company.

I would like to forewarn people who plan on enabling the phone on the Rocket Hub. I just got off the phone with Tech Support again. The name display does not work on the Rocket Hub and there is no fix planned for it. It is a problem with the Hub and not Rogers (at least this is what Rogers tells me). I have the name display feature on my Hub but it does not work. It only shows a name about once a day, if we're lucky. I had it added free but after hours of time on the phone with Customer Service.

I have contacted Powertech (the manufacturer of the Hub) about the name display. If I get any information, I will let everyone know.


John 6 years ago

Hi, lots of good info thanks. I was wondering if anyone knows if or how I could receive good signals or at all in separate buildings on one hub ? I have a retail store where I have one computer just for buisness purposes usually and two computers in my house next door that I would like to hook up to one rocket hub instead of having to purchase two separately ? The store and the house are only 20 yards apart.

I currently have two dial up connections and have no experience with wifi connections.


Brian W 6 years ago

John: If I was to suggest a solution I would tell you to run an Ethernet line from the hub to the other building and use a wireless router in the other building. Some of my older computers will not receive authentication from the hub. They can see the signal but not hook up. We use a D-Link router and plug it into the hub and run them through that. It works great. You would just have to find a long enough cord to span the building gap.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Renn! Thanks for the information on the phone connections. It sounds like it can handle more phones that I would have thought.

John, it sounds like you're a little bit far apart for a single hub to work well although you never can tell. I would suggest getting a single hub and positioning it in the house nearest the store. The W35 doesn't seem to have the same range as dedicated WiFi hubs.

If you can't get a signal in the store, you can run an ethernet cable from the router to the computer in the store. Running it outside you'd probably want to put it underground so you need to make sure you get the appropriate cable for that.

Or you can set up an extra WiFi router that has better range. I've been thinking about doing that myself since I have a WiFi router I got before the hub, but there isn't any real need so it never gets done 8=)

One problem that you may encounter is that you will periodically need to reset the hub. When you're in the same building as the hub you can unplug the hub and plug it back in. But it is possible to restart it remotely using the hub web interface.

Good luck, and make sure to check back and let us know how things work out.


John 6 years ago

Thanks Brian and Lone, appreciate it. I'll try those things for sure, I'm still waiting for the rep to call back and get it going so I'll report back whenever I get things going.


Renn 6 years ago

For running computers a distance from the Hub, I would recommend looking for a wireless bridge. I have one for my computers in the basement but the Hub is at the other end of the house in the Master Bedroom. I get the best signal there.

There are regular routers that can be turned into a bridge with a third party firmware. I can't think of the firmware site right now unfortunately. Wireless bridges are usually quite expensive but there are wireless routers that are cheap and can be made into a bridge.

Tiger Direct had my bridge on sale months ago for $25. Unfortunately, I doubt you will find any that cheap now. Ebay may be worth looking at if you're in to shopping on-line.

There was a problem with my bridge holding connection with my Hub. The 2 did not like each other's security encryption. I ended up hooking the Hub to another wireless router (D-Link) and use it to connect to my bridge.

As far as running Ethernet wire, I would look up the specifications on Cat-5 wire and see how far you can go from a router. The Hub is basically one and you should find out the maximum distance.


Wayne 6 years ago

Thanks Renn and Lonewolf. I will definitely consider this option (phone) if Rogers can rectify the speed issue at peak usage times. Last night I was experiencing pathetic speeds.


Eugene 6 years ago

I tried getting the Rocket Hub a few months ago but unfortunately couldn't get a signal. The nearest tower was too far and the landscape didn't help. Bell recently released their version of the Hub so I had to give it a try. To my surprise it worked! I've been stuck with dial-up until now so I'm incredibly happy! The internet hub is a great new device for those of us rural folk!


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Eugene. It's good to see that Bell has gone with the Ericsson hub too. I'm not sure how the previous hub they offered worked, but I was considering it if the Rogers hub didn't. As it turned out I didn't have to.

I see the Bell plans are still a bit pricier than Rogers, but much better than their old plans were. It will be interesting to see how the support and reliability issues work out given that Rogers and Bell now use the same hardware. Keep us in the loop with your experiences.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

I was just reviewing the Rogers and Bell mobile internet offerings, and I find it interesting that Bell dropped the Novatel MiFi and is now offering the Ericsson W35, but Rogers is now offering the MiFi as well as the W35.


Eugene 6 years ago

Interesting, I actually tested the Bell Mifi device and it worked but data rates were way to expensive so I returned it. Thank goodness for the Hub! You're right, the cost per Mb if you go over 10Gb is more expensive. But at least the tier prices are the same after you work in the $5 off bundle credit. I would have gone with Rogers if I had reception.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

When I did my initial checking back in Dec 09, the rates for the Bell MiFi were double what Rogers had for the hub. They were treating it the same as the data plans for phones which is what they were doing for the USB sticks too. I think they still do.

The odd thing with Rogers is that they had better plans for the hub than they did for their Rocket Stick. It seems that their plans for the MiFi are the same as those for the stick, so it's more expensive than the hub. Can't say I understand that logic.


adam l 6 years ago

the rocket hub wont work on my xbox how can i get it to


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Adam

You're not the first to encounter this problem, so I created a quick hub that links to a solution. Check out http://hubpages.com/technology/XBOX-on-Rogers-Rock... (the last part of the URL keeps getting cut off in comments and it should be XBOX-on-Rogers-Rocket-Hub -- clicking on the link still works though).


Wayne 6 years ago

According to cell tower website, I have a 850Mhz tower at a distance of about 3 miles from my house. Another tower, about 8 miles from my house is listed as both 850Mhz and 1900Mhz. Can anyone tell me which tower I should aim my yagi antenna at for best performance? Or will the closest tower boom in no matter what?


Bob 6 years ago

As long as they are both 3G, then aim it at the closer one. My hub operates on the 850Mhz band.


Wayne 6 years ago

Thanks Bob. A previous post suggests that all data will be moving to 1900Mhz band. Any idea when this will occur anyone?


Shannon 6 years ago

I live in Tottenham Ontario, rural & I use Bell Wi-Max..& Must say it is awful most times I am lucky if I can get 18KBS ...I know that the Bell Turbo ericson WONT work here as my cell phones dont..But my brother in laws Roger phone works here great... so would LOVE 2 switch..

BUT PROBLEM cant find a store that actually has the rogers hub... Can anyone suggest where I might be able 2 locate one..

THANX!!!!


shannon 6 years ago

Sry must correct my previous post 18mbs trying 2 do a speedtest but gave up..:( Bell WI-MAX was great until they over loaded the towers..


Scott 6 years ago

Shannon - I was lucky enough to find a couple of Rogers Wireless Express stores that had the Rocket Hubs. Try looking to see if there are any of these around your area as they seem to be somewhat separate from Rogers. When I called to set up an account the Rogers Customer Service Representative was actually quite surprised that I had found one. Hope this helps!


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Shannon Hopefully you can find a hub somewhere soon -- they were short in supply when I got mine back in December. I had to go up to North Bay (1.5 hours from here) to get it.

As for your speed, 18 Mbps is extremely fast, so I suspect you're actually seeing 18 kbps or possibly 180 kbsp.

As for your brother in law's cell phone, make sure it's getting a 3G signal as anything less will not give you the kind of speed you need.


Shannon 6 years ago

I meant0.18Mbps.. Not 18...Sry..am not tech savvy I did find one with ALOT of phone calls..

Got one of the last 2 in Bolton Wireless.. & I am now getting a whopping 2.73MBs....I am zipping along..:)


Shannon 6 years ago

SRY!!! 2 double post again...but I am just thrilled....:)

Ping is only 90-98 while before our avg. ping was 450-1100 ..That alone impresses me..I know I have some tweeking 2 do..but so far so go..Now 2 sort out all the other comps. printers & sons PS3...:)

THANK YOU sooo much for this blog Lone..It convinced me NOT 2 give up..


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Yes, .18 Mbps is quite slow. Glad to hear you managed to find one. The speed is really nice to have.

I've found my speed dropped from higher than advertised to the 2 Mbps range in the past months. I suspect that there are 2 reasons for this.

1) The trees on the ridges between my house and the tower now have leaves (I may need to put the hub upstairs or get an antenna after all).

2) There are more users. Muskoka is really buzzing with the G8 coming and the regular cottage/tourist influx is adding to the traffic. Not to mention that the local Rogers Wireless can't seem to keep the hubs in stock either which means lots of users added every month.


Shannon 6 years ago

Lone I am in the same as you I live set back in trees when I actually convinced my daughter 2 go stand on top of her dresser & hold it up while I did a speed test I was well above 6.33 so I guess next is an antenna as I am sure MY husband WOULD LOVE another reason 2 climb onto the roof;)


Richard Smerdon 6 years ago

Someone may have already mentioned this. As I didn't read all the comments. But the website for the Rocket Hub antennas is as follows:

http://www.rfconnectionshop.com/products.asp?cat=4...


Brian W 6 years ago

Hi folks its been a while. My speed was close to 5 but tonight I am not even getting 1. This fluctuates so like Lone, I believe some of it is leaves and foliage but much of it is due to congestion. Rogers has told me that many in my area, east of Peterborough ( 15 KM) are complaining.

I believe they are having trouble with their servers not keeping up as well.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

We had a really rough day today speed wise. It was worse than dialup at times. We've got the G8 happening here so I suspect that they just aren't able to handle all the iPhones and Blackberries that have invaded our town. It probably has a ripple effect through the entire network.


andy 6 years ago

You quote: "And I can only see the rates coming down (or the allowable usage going up) as competition heats up in this market."

Have you never been a Rogers customer before? Their prices never go down. Ever. Your rate will only go up, up and up in the sky. In a few years you will be paying more for this service than your hydro and water combined.

...but the unit is great though!!


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Actually, this is the first Rogers product I've ever owned. But in general, I've seen cellular products get cheaper over the 15 years I've had a cell phone.

Since they have a better rate plan for the W35 than they do for other cellular products, I'd have to disagree that prices never come down. And I'm actually pretty comfortable with the $35/month (or even $60/month) price tag if I could have unlimited usage.

Now that there is some new competition in the marketplace, I can see there will be pressure on both Rogers and Bell to move a little. It may not happen tomorrow but the trend of the past 2 decades has been for prices to drop and/or features to increase.


Wormald444 6 years ago

Hey, i was wondering if anyone would be able to verify what ohpinion8ted said 3 months ago on here?

About there only being a $50 surcharge cap no matter how far over the top tier you go? So if you use 15gb a month and you're using only internet, your bill would be $85, if you used 20gb it'd be $110, and if you used 30gb it'd still be $110?

I know that ohpinion8ted said that he double checked with the Rocket Hub support staff and they said that his understanding of this was correct. But i'm looking into getting one and i spoke to a rogers rep and he said that he doesn't know if there is a cap surcharge price, and if there is one, then $50 would be way too low, he said it'd be more like $400 or so. He's supposed to call me back sometime today once he double checks it. I was just hoping that someone could confirm/refute what ohpinion8ted said.

Much obliged.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Wormald444.

I'd have to look at my agreement to see if there is anything in it like that -- I don't recall seeing it when I signed it. Perhaps you'll get a good answer from your rep today. Let us know what they say.

Other than that, the only way to know for sure would be to try and hit the limits. At this point that is not an option -- keeping it under the $60 is our focus at this point.


Bob 6 years ago

I just got my bill and it was $125 for 24.5gb of data.. so it would appear there is a cap.. I too shoot to stay within the 3-5gb range - even tether my iphone for the last few days if close. But summer will be higher with live in employees and customers using it. Still a better deal than xplorcrap and at least 5x faster.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Bob, if I remember correctly, you're using the phone/data plan (I guess I could scroll up the comments to find out 8=) so that would be a $50 cap on the $85 rate. On the data only plan a $50 cap would put it at $110.

That's good to hear! Still too high to justify to the boss though 8=)


Bob 6 years ago

Yes, that is correct - I have phone and data. So an extra $15/month.


Wormald444 6 years ago

I just spoke with my IT guy again and he said that spoke to the dell rep again and that he "confirmed" that there is no 50$ cap. Maybe its for just the data plan that theres no $50 cap? And that its just for the phone/data plan? If so thats going to be really annoying. But we're thinking of possibly switching to Rogers for our phone service anyways, so i guess it wouldn't be a huge deal.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

I wonder if there was a cap at one point that has been phased out for newer contracts.

Is there anyone out there that has used more than 20GB in a month besides Bob? It would be nice to hear if others are getting this cap or not.


Wormald444 6 years ago

http://www.digitalhome.ca/forum/showthread.php?t=1...

post 9 someone mentions the $50 cap as well.....i hope that this is the case. cause im trying the hub out this weekend to see what the connection and speed is like.

really hoping that this is a solution to my current internet setup


dox 6 years ago

We have had the hub for the last 3 months here is a sample of our bills. the only change we've seen is the new hst.

2nd month usage 45gb

3rd month usage 69gb

May 03 - Jun 02 Rocket Hub Voice & Flex Data* 125.00

Jun 03 - Jul 02 Canadian LD Anytime Option 20.00

Gov't Regulatory Recovery Fee 2.58

Bonus Calling Features 5.00

Savings: Bonus Calling Features Disc -5.00

................

Total before taxes: $147.58

GST (#86239 5381) 7.30

HST (862395381) 0.20

PST 11.68

Total for Wireless: $166.76


Randy 6 years ago

Can anyone help me figure out some problems with my rocket hub? When I try to go online with some things there says there is NAT type 3 which means the hub is blocking me from doing somethings online..how do i fix that?


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

dox -- Thanks for sharing your results -- it looks like there is definitely a cap in place for some. I wonder if it will always be there or if it temporary.

Randy -- you may be running into the shared IP issue. I know that some of the user have had problems with XBox and others with using certain ports and they've had to contact Rogers for a public IP (extra $10 per month). Check out http://hubpages.com/technology/XBOX-on-Rogers-Rock... for more information on this topic to see if you're experiencing the same thing.

You can also check back in the comments for ones by Bill Page. He had some issues trying to run a VPN with port forwarding which he eventually worked out. He has some links there that may be helpful. I wish that HubPages numbered the comments so I could give you more direction. I guess you could search the page for "Bill Page".


Randy 6 years ago

I am using a ps3. I cant get the NAT type 3 to get to type 1 or 2. How do I know if I need to even spend the $10 for it?


Wormald444 6 years ago

So in regards to Antennas, how would i go about getting one? What type of antenna should i buy that would get me the optimal reception etc?

As well, the Hub worked great for the first couple of days that we had it. And then the last couple days of our trial period it started to crap out, i mean it would be intermittent in its usability. It would just stop working and then come back up again.

I don't know if this is a common problem with the Hub? Is there a fix for it?

As well, does VOIP work for with the Hub? My dad has a phone at home that he uses to connect with the office. And he's just curious as to whether it would work through the Hub. Thanks again.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

There is another hub focused on the antenna issue (although you can see some of the comments here dealing with it if you're patient enough to read through them all).

http://hubpages.com/technology/Rocket-Hub-Antennas

As for the bad behaviour, I find that mine will sometimes lock out the internet and I have to restart it. It seems that the cellular signal drops and when it regains it then it still thinks there is a connection but the network has dropped it. It would be nice to have it re-establish the connection properly.

Also, I found that this past weekend (a long weekend in Muskoka) my bandwidth was horrid -- as slow as dialup at some points. That is due to the network being clogged with tourists using their cell phones, iPhones, Blackberries and Rocket Sticks, etc. The phone traffic will always take priority over data.

I noticed the same effect when we had the G8 up here. Hopefully Rogers will address this with some added capacity to handle the surges in traffic that we experience, especially when it affects their core customers (i.e. GTA residents).

I have no clue on the VOIP issue. You can always give it a try!


Rosseau 6 years ago

I just got the Rocket Hub and live in Muskoka. The signal is pretty good, but goes up and down quite a bit, so I am going to try an external antenna. Just ordered one from the Antenna Shop. Will update on how it works once it gets here in a few days.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Rosseau. I hope that you enjoy the hub as much as I usually do. This past holiday weekend was a drag since the influx of tourists stressed the network. Voice takes priority so the internet access was very slow. It bounced right back on Monday though. We saw the same on the G8 weekend.


rosseau 6 years ago

We do enjoy it so far, after the Portable internet system started dropping on us. We did notice the poor speeds on the long weekend as well here, with speeds as bad as dial-up.

The antenna arrived, and the signal is no better with it, so I will try some moving of things to see if I can get to work better, or send it back.


Heneylake 6 years ago

Hey, LoneWolfMuskoka, quite a hub you have going here. I was on the waiting list at the Rogers+ store in Ottawa East for a Rocket Hub starting in May, and the store manager found one for me in Gatineau about three weeks ago.

Talk about plug and play, I wanted to test it in Ottawa before bringing it to the cottage, and I had it up and accessing the Internet wirelessly in about one minute. Very impressive. However, it was really intended for use at the cottage here at Heney Lake, near Mont Ste Marie, to replace our dial-up service. No disappointment there either, as it functioned well right away.

Around this time, I started following this hub, and was interested in some of the comments regarding antennae, speeds, etc. Now that I have benefited from these comments, I think it is only fair to share some of my own experiences.

The Rogers brochure mentioned that an external antenna might be required in some locations, so I started trying to track that down through Rogers - seemed like a logical thing to do - and after a few calls ended up with a toll-free number for Nerds-On-Site. Talk about black holes, I left my phone number and e-mail address with the outfit, and haven't received any response after about a month. Apparently that is typical according to some of the posts on this hub.

I had much better luck with eBay.ca - searching W35 antenna led me to a source in China named RFSupplier.com that offered an antenna for about C$19.35 including shipping. Payment was by credit card through PayPal. It took almost 3 weeks, but it arrived in my mailbox in a padded envelope with no stop in Customs at all. It is just a little fella - about 9 cm high, with a 3 metre cable on it - and it has a fairly strong magnet in the base. The antenna does improve reception and download/upload speeds, and more importantly allows the location of the Rocket Hub in a safe place with just the antenna perched in the window - for a buck I got some suction cups at the dollar store and use one with the base magnet to hold it upside down near the top of the window.

We are located 9.2 km from the Rogers cell tower in Kazabazua, Quebec. Our cottage is surrounded by trees, and signal attenuation by foliage, especially wet foliage, is often a problem. However, here I sit on a rainy day (which is why I am not on the golf course), and I just measured the speeds with Speedtest - 4.86 Mbps down and 1.44 Mbps up. Quite unbelievable.

Problems? - there has been one of my own doing. If you think it is a good idea to wind the excess power cable around the unit to tidy things up, you will find that you shield the internal antenna and end up at 2G speeds. Not a good plan.

The only other problem was a small one with the SIMM card. The unit seemed tempermental, and would show a flashing blue computer on the front display every once in a while. Eventually I got around to looking at the manual that was in a PDF file on a CD in the box from Rogers. Oh, that flashing computer is an error message. Smart machine - just dial it up at http://192.168.1.1, type in the password "user" and it tells you there is no SIMM card. Pop the SIMM card out and back in, and that problem has never recurred. That same first screen will also show you whether you are connected via 2G, 3G or 3G+ and it also has a signal strength bar graph which I suspect is more indicative of real performance that the bars on the blue display on the front of the unit.

I read somewhere on this hub that someone thought the password "user" could make it easy for the uninvited to hack into the unit. You can only access the hub in this way if you are logged on wirelessly with the proper WPA key, or hardwired to one of the Ethernet ports. I have bookmarked the Rocket Hub in my Firefox browser for easy access, and Firefox remembers the password. However, you can also change this password as well as the WPA key when you are logged onto the unit.

To this point, I am only using the Rocket Hub for Internet access, not for telephone. The main reason is that we have a centrally monitored alarm system. I am not sure about hooking the alarm monitoring through the cellular phone connection. I would certainly need an uninterruptible power supply if I were to do this, but there may be other issues as well. I would appreciate any comments in this regard.

Finally, a note on pricing. We were already Rogers wireless, Internet and home phone customers getting a 10% "Better Bundle" discount on all three services. I combined the Rocket Hub account with our existing wireless account. According to the representative who combined the accounts for us, we should be getting the discount on the Rocket Hub as well. I think that is one heck of a deal - 3 Gb per month for under $35 plus tax once the discounts are taken into account.

All in all I would have to rate my experience with the Rocket Hub as a perfect 10 - and no, I don't work for Rogers. The only bad thing is that there is currently a supply problem with the Rocket Hubs - several of my colleagues on the Board of our lake association want to see if they can get reception at their cottages, but Rogers tells me there are none in any of the stores and they have no idea when they will be available.


Susan 6 years ago

I too am having problems with being dropped while using the internet. I have had my Hub for about 2 months now and am totally happy with the speeds I am getting. The only complaint is the random times that I am unable to connect. Sometimes it's a couple of times in an hour and then it's not for a couple of days. It doesn't matter what the weather is. I've tried moving the unit and resetting it. Nothing helps. It seems like it has a mind of it's own.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

@Heneylake -- It sounds like you've hit the jackpot with your unit as well. I wonder why Nerds on Site have been so unresponsive with respect to this unit. I haven't heard much positive feedback about them so far. I hope they can get their act together.

The supply problems that you mention have been around since the units first came out. I'm not sure why they can't get enough to supply the demand yet. Now that Bell is carrying the W35 as well, that may cause more supply problems.


dox 6 years ago

I have been having problems with frequent dropped calls and internet speeds that were slower than dial-up. After 3 weeks of dealing with tech support they finally decided the unit was faulty, I received the replacement unit yesterday.

The power cable on the replacement unit was broken, wires sticking out no power, I tried the old power supply on the new unit and it all worked. I then decided to call rogers and let them know that they had sent me a bad power brick so that there would be no problems when it shows up with the old hub. This is where it all went to hell.

I spent pretty much all day on the phone. I was transferred so many time I lost count all with the same result.

Rep: You need to send us back both units and we will then send you another one.

Me: I can not send both units back and loose my phone service till whenever you send me a new one that may or may not work. I will send back the old defective unit with the dead power supply.

That went on for a a very long time until I got transferred to someone who saw the stupidity and finally agreed to what I asked.

Great improvement over xplornet/bell in service and price, but like any other communication company horrible customer service.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

@Susan

The dropped connections are quite annoying. However, I've found that you can log in to the unit and go to System->Restart. After about 2 minutes it will be back to normal. That way you don't have to physically restart the hub which I always found to be a pain.

It may have to do with the weaker signal. Periodically it will lose contact for a moment and when it reconnects, the pipeline to the internet is no longer there but the hub still thinks it is. I'm hoping that there will be a fix for that at some point. For now, the restart is the best way to deal with it.


Heneylake 6 years ago

I just learned from my contact at Rogers+ that Rogers is now distributing a new Rocket Hub from Netcomm - the model is the 3G10WV. The change is probably due to supply problems with the Ericsson W35.

It is a desk model with three removable external antennae (1 11g, 2 3G with an SMA female connector) - it offers phone/fax as well as a USB port, and has a wireless router capability. The functionality appears to be identical to the Ericsson W35. It specs download speeds as up to 7.2 Mbps, and upload as up to 384 Kbps. That is a bit slower upload spec than the Ericsson W35, but still pretty good. It has 2 (rather than 4) Ethernet ports, but that is not likely a significant issue for most users.

My contact at Rogers+ tells me the Netcomm product is now readily available through Rogers+.

The link to the Netcomm product is:

http://www.netcommlimited.com/products/hspa-3g-rou...


Steve 6 years ago

I have been following this thread with interest.

I can confirm the Netcomm product is now being sold.

However, it appears as though it can't lock on to a signal as well as a BlackBerry, even with both included external antennas plugged in.

I'm installing this for a friend. I am going to play with it some more today, including looking into installing a proper external antenna.

Will report back when I know more.

-Steve


Mike 6 years ago

Hey, love my Rocket Hub. I'm in Northern Ontario in the middle of knowhere and I'm getting high speed. My issue is that I need more than 30 feet of LMR 195 cable from my yagi antenna to the hub. I was told that to go more than 30 feet I know need a lmr 400 cable. Any idea how far I can go with this cable and how much it would cost.

Thanx


Kawartha  6 years ago

I received a NETCOMM unit and I'm quite pleased with the results. I'm about 6 miles from a tower and even without an external yagi antenna (which I'm picking up for $90.00USD including 33 ft cable from a cell antenna retailer in florida)my download speed far exceeds my expectations. I've noticed the wet leaves have slowed it somewhat but it's also Friday which means the cell towers are heating up with tourist cell traffic. Oh well. They'll be gone soon enough.


Scott 6 years ago

Just a precautionary tale for anyone with the Rocket Hub (with a plan that includes phone, or with a phone number activated)

I received my 2nd bill the other day (1st one was billed a month in advance) and it had a mysterious $13.00 download charge from something called Playphone accompanied with a 1-866 number.

I called Rogers and the person told me that it was because I had downloaded a game, ringtone, or wallpaper from a mobile phone website. I told her this was impossible as it was a rocket hub, and that I had never heard of any of the websites she mentioned. She checked with tech support and told me this was the case and that I would have to call the number on the bill to opt out. She also credited my account as a first time charge dispute, but told me if it happened again I would be charged for it.

I called the number on the bill and gave the phone number that Rogers assigned me when I activated the hub. Turns out that it was a recycled number from Rogers and when it was first active (March of 2009) the person had subscribed to this website. When the number was assigned to me this account was not closed.

Just thought I would give everyone a heads up about this, so make sure you check your bills for any unexplained charges!


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Scott -- that is a great heads up. It is always important to double check your bills.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Kawartha -- you're comment slipped through the cracks somehow and I didn't see it until today.

Keep us updated as to how the NETCOMM unit is working out.

And watch out for the long weekends -- I'm sure that you'll find things slow to a crawl at times and you'll think you've gone back to dialup 8=)


Renn 6 years ago

I've seen mention of the new NetComm Hub Rogers is selling. A person I know just bought one and could not get Internet at all on it. Tech support could not help and raised a trouble ticket but he never got any call back.

I went to his house with my Ericsson W35 to give it a try. His SIM card worked fine in my W35 but did not work in his Hub. My SIM card did not work in his Hub but works fine in mine. It appeared the NetComm Hub was defective so he exchanged his it for another but the new one didn't work either.

Apparently, these new NetComm Hubs are having problems connecting to the Internet. Rogers knows there is a hardware or Firmware issue but are not letting their customer know. It's a hit and miss if anyone gets these new Hubs.

I remember the W35 having issues like blocking websites (Rogers specific) and a few other glitches. It took about 6 months to get most of the problems fixed so I can only guess these new Hubs may have a period of glitches before they work properly.

My W35 is working great. Just downloaded a couple TV programs this morning and had consistent 500kbps to over 600kbps download. It would be nice to see a little higher bandwidth but we rarely go over 3Gb.


Scott 6 years ago

Just had a quick question that I'm not sure if someone will be able to answer from past experiences.

I got a Rogers Hub a couple months ago (purchased outright so I have no contract). I usually get half a bar to a bar of signal strength and usually around 2mb/sec. I used to have a Rogers cell phone and did not get very good reception here as well.

My question is, is a Hub purchased from Rogers compatible with Bell if I were to cancel with Rogers and try with them? I used to have a Bell cell phone and got better reception than with my Rogers one, so I figure it can't hurt to try. I also considered trying to leverage my support for either company into either lower data prices, or more data for the same price, etc.

So, does anyone know if the units are compatible with Bell (it should just be a matter of taking the Rogers SIM card out and putting a Bell one in) and if Rogers and/or Bell have any flexibility in the prices of their plans.

Thanks in advance


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Scott

The Rogers units have specific software and settings loaded that may make this difficult. I doubt it would be impossible though -- you may have to bring the unit to Bell or download some software. So there is more involved than just a SIM card.

As for the prices, last time I checked (about a month ago) Rogers still had a better price plan, but that can change pretty quickly.


Colin 6 years ago

Some of us Rogers Rocket hub users are running into problems with the Hub. For information see

http://forums.rogershelp.com/pun/viewtopic.php?pid...

Until the problems are solved I would rate the Hub as an unsatisfactory product.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Colin -- not a very big list to rate the product as unsatisfactory. I know that there are problems with the units. Mine loses its connection to the internet a couple times a day and needs to be restarted.

The connection to rogers.com and related sites has a solution although it won't work for everyone as the solution doesn't allow other functions (which I don't really need) to work.

The speed issues are not really related to the W35, but rather the rogers cell network. Phones have priority to the bandwidth for voice, so if you have a lot of people making phone calls in your area (like Muskoka on a summer weekend) then your speed will suffer.

I noticed that your major problem seems to be with the hub not recognizing the units when you turn them back on in the morning. We're running 3 wifi laptops and don't have this issue.

As for the erratic behaviour one user noted in the forum, they may actually have a bad unit and should be getting it replaced.

I don't know what alternatives that you have to using the W35 where you live, but for me it is a cellular option, satellite or dialup.


Renn 6 years ago

Security settings can sometimes cause problems with wireless connection. You can try disabling the security and enable it one level at a time. I know my Hub works great and I have had not problems with wireless devices when using WEP encryption. When I enabled WAP, my wireless bridge would not stay connected to the Hub. I tried just about everything to get the 2 to be compatible but could not fix it. My wireless bridge is known to have some problems and it is a refurbished one.

I ended up using an extra router I had lying around the house. My Hub now connects to my wireless router and then goes to the bridge and then the computers. I realize this isn't what the Hub is suppose to do but the bridge has know issues and doesn't like the Hub.

One thing to note about wireless security: WEP encryption is not very useful now. There are hacking programs available on the Net that can crack WEP in less that 10 seconds. If you have to use WEP, I would suggest trying the white list feature. Only allow the MAC addresses of the devices you connect to your unit.


GMC7000 6 years ago

Just wanted to chime in and say hello from the Kawarthas, and mention that we have 2 Rocket Hubs and are currently experiencing the same issues that Colin has linked to.

The Hubs for us have gone from awesome to tiresomely finicky as of the middle of June, so I've contacted Rogers via email, and I'll try to keep you posted as the issue gets looked into/hopefully resolved. We're currently waiting for a response to a timeframe to reset our network profile, which they've offered up as a potential solution.

I've been lurking this blog for quite some time, keep up the work.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi GMC7000. Nice to have you joining the conversation!

I uploaded a firmware update yesterday that the Rogers support recommended a couple weeks back. Since that time I haven't had any issues with having to reset the unit (although it hasn't quite been a full 24 hours yet).

I'll have to wait and see if this solves that issue.

The update file is located at http://www.ericssonw35.com/firmware/w35-006-R12C00... for those of you who want to try it.


Joe 6 years ago

Hey, just wondering if anyone had any experience with online gaming with the hub. Not like xbox or ps3. MMORPG games. Thanks.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Well, it's been about 2 days since I updated the firmware on the hub and I haven't had to restart the unit yet. This is looking promising. I suppose it could be simply that the weather is a bit cooler, but it could be the firmware.

I've had the odd time when it couldn't connect to sites temporarily, but the hub itself stayed connected and the sites were available a few seconds later. I think that the older firmware would lose the connection at this point while the new firmware is handling the drop of signal better.

Anyway, you can try the update (see the comment 2 above this for the link) or contact support to see if this might help your issues.


GMC7000 6 years ago

Interesting about the firmware update. That may be my next move.

Meanwhile, we were in touch with Rogers' tech support, and had our newtork profile reset as mentioned in my prior post. That was done on Thursday, and unfortunately the issues still persist. I've been fighting to get online continuously since about 9:30AM (It's 3:00PM as I type this. Hopefully this message makes it through!)

So yeah, short version is: Having your network profile reset doesn't seem to help.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Thanks for the update GMC7000! So far I've been over 3 days with the upgraded firmware and today is the first time I've had a problem with it since then.

I think the problem that I had today may have more to do with the network being maxed out due to the typical influx of tourists (that may be part of what you're experiencing right now). It could also have something to do with the wave of thundershowers that blew through, playing with the power.

In any event, I've had far less trouble since the upgrade. Ask your support person about the upgrade and see if they've heard about it.

And let us know how it goes.


Derek 6 years ago

Does anyone know what the safe operating temperature of the 3G10WVR Rocket Hub? When I check the 3G Network Status, it tells me that the temperature is around 67C, and that seems rather hot. In the documentation it shows a sample temperature of 45C. Should I be concerned?


Luke Willms 6 years ago

Well heres my issue.

I live in a zone which shows as 3G on the map. (Between Dawson Creek BC and Fort St. John BC.) When I bought the hub in May, Rogers had not upgraded thier towers yet so all I got was 2G. Suddenly one day in July all of a sudden we had 3G service. This lasted for about 4 days until we had a power outage. When the power went out we lost the 3G. I ordered a Yagi antenna with the 33' cable and installed it outside. I tried every direction including pointing it directly at a rogers tower line of site that the map shows as 3G. I got 100% signal, but no 3G. Today I did a little test and plugged the Hub into a UPS and began to drive around looking for 3G service. I got about 3 miles from my house and suddenly I had 3G service. I returned home and the 3G signal stayed with me. Without cutting the power to the hub I plugged the hub into my antenna facing the tower that I can see line of site. Boom, 3G with 100% service. Now if I unplug the hub or reset it I must repeat this process to get 3G back.

Do you think that the firmware upgrade will help this?

Luke


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Luke

I've heard of others having a similar problem with the 2G/3G issue. I'm not sure what the solution is though.

I have run into one problem with the firmware upgrade though (and one other person I know has reported the same thing). I can no longer log in to the hub. I get a message that the database is locked. I have a support request in to see how to deal with that. I believe it was the actual update process rather than the firmware itself that caused the problem by failing to remove a lock file. The hub itself is running better though and I've only had to reset it once in about 6 days but I had to do that manually since I couldn't log in to it.


Brian 6 years ago

Hi! I have had a hub for the last 8 months. When I first installed it I was getting (speedtest.net) ping: 58, dl:1.42 and ul: between 0.05 and 0.30. Hardly impressive but better than xplornet (if you can believe that). Recently I am obtaining readings no higher tha: dl 0.75, ul 0.20 (ping between 85 and 120. In addition I keep getting bumped off the net. I have reset the unit both hard and soft with no improvement. My blackberry is much faster via rogers direct. For the record I get one or two bars (always have). So! Any thoughts or do I start looking for a replacement. I do believe that they just do not have adequate bandwidth. Comment????


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Brian, have you checked the tower location website in the resources above? It can let you know where your nearest tower is. Some people have reported improved signal/speed with an antenna and if you're far enough away from the tower that may be a solution. The fact that you keep getting dropped makes me lean this way.

You may also be connecting as 2G rather than 3G although I think your speeds are actually higher than a 2G connection.

I've found that my speed is slower in the summer so far -- especially on the long weekends. We are in the heart of cottage country so I attribute it to bandwidth issues due to the tourists with their phones and rocket sticks, etc. There are also more leaves on the trees which can interfere with the signal.


Brian 6 years ago

Thanks LW. Connection is 3G. Not too sure what tower I am receiving from but it is no doubt seceral miles away. Not too clear re resource above.

Your point re 'leaves' and minimized bandwidth (tome of the year) are well taken. Thanks for the input in any event. Appreciated!

Brian


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Brian

I figured it would be 3G. 2G is even slower from what I've experienced.

Anyway, at the bottom of the article before the comment section there is a list of resources that might be useful. One of them is an interactive map of cellular towers in Canada. You can select which provider you want to see and zoom in to a specific area. It might help you if you need to aim an antenna.

I hope you can get things moving a little quicker. Bandwidth needs are growing as the web evolves, so the more the merrier. Keep us informed as to how it goes.


Brian W 6 years ago

I just talked to Rogers. They admitted that our area is congested and they are building a new tower in 2011. I can cancel and they will waive the cancelation fee but until then I have a 10% reduction in my bill. Maybe when the new 4g arrives they will be more prepared or it will handle more traffic. I can always hope.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Putting up new towers takes so much planning and red tape. It's a shame that they can't get through the all the paperwork faster and get the towers up.

I wonder if there is anyway to get government to help expedite things. It might be worth a note to your MP or MPP to see what might be done.

I believe that those of us in Muskoka got a bit of a bonus with the G8 being here -- they needed to make sure that the system could handle the influx of media, security and tourists.


Sam 6 years ago

I'm moving to an area with no DSL. Found your web site and contacted both Bell/Rogers about the Rocket/Turbo hub.

When I look at their coverage maps my property is just outside the 3G network, it is in the 2G EDGE zone. They are telling me that it’s fine I will get 2G which is according to them 7.1 mbps. Seeing the different post on this website I am seeing that it’s going to be more like 1 mbps. Can anyone confirm the speed of the 2G network for the Rodgers Rocket hub ?

Thanks for you help


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Sam

Whoa! 2G isn't even 1 mbps. You'll be getting better than dialup (although rural dialup is usually much slower than what you'd be used to in an urban area) but it will still be measured in kbps.

It is possible that you might be able to pull in a 3G signal even if you're just outside the lines on the map, but if you only get 2G it probably isn't worth it.

The best bet would be to try them out. You have a short trial period during which you can return the hub at no charge. I think both of them provide a 15 day trial but you'd have to confirm that -- it was over 8 months ago when I got mine.

Make sure that you return it before the trial period is up if it doesn't pull in a consistent 3G signal. You don't want to be saddled with the cost of the hub if you can't use it.


Scott 6 years ago

God I wish Canadian internet service providers were not so greedy. Sick of getting screwed on data caps/contracts/high prices when people in the States have deals like that!


Scott 6 years ago


James 6 years ago

How do i fix the rampid echo in my phone on the rocket hub?


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Thanks for that link Scott. Virgin Mobile really seems to be pushing the costs down in the areas they move into.

We've just recently switched my wife's cell phone to Virgin when it was time to upgrade. Their rates are so much better than Bell or Rogers for what she needs. If only they would move into this arena here in Canada...


James 6 years ago

Lonewolf, do you know how to fix the echo?


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi James

I don't use the phone component of the hub -- it isn't enough for our needs. There are a couple of other readers who drop by once in a while who use the phone component, so maybe one of them might have an answer.


James 6 years ago

Thanks dude!


Bob 6 years ago

Hey LWM..did you ever get a solution from Rogers for the "database is locked" error after upgrading your firmware? I am getting this same error, but haven't had an opportunity to sit on hold with Rogers..

Thanks


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

I've submitted an email support request as a followup to the one that suggested the firmware upgrade. I still haven't heard back yet so I may need to open a new ticket on this one. I'm not brave enough to try the phone support 8=)


GMC7000 6 years ago

My last email support request (sent after the network profile reset didn't help, and telling them so) was finally replied to yesterday with an apology for taking so long to get back to me, but congratulating me on getting my issues resolved (they haven't been yet!!). Hole in one there, Rogers. Wow. Fired off another support request. Didn't think the wording of the last message left any room for misinterpretation.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

I still haven't heard back from them on mine. I'll have to escalate it on Tuesday.


Al Petawawa 6 years ago

Re: Brian (2 weeks ago). I have had much the same experience. Declining SWpeedtest performance by about an order of magnitude since I initially signed on in March. At a local ratepayers' meeting, about 20 other folks using the same tower are seeing the same thing.

Also, the performance is very dependent on time of day. By late afternoon, ping is up to about 2 seconds, download maybe 0.07, and upload simply fails. But, there is a way to improve things. Quite by accident, we found that if you place a call through the hub, the speed improves dramatically. I don't even subscribe top voice service, but I do get a dial tone, so I tried calling somebody who is guaranteed to put me on hold for a long time. That's right - the Roger's technical support line! I've seen a x5 improvement using this technique.

Meanwhile, their technician is suppoosed to run some tests and call me back, but no joy so far. I think the only hopoe is to get as many people in your locality to call as possible and lodge a complaint, They have introduced this product withoout giving a thought to what happens if it is successful.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

That's actually kind of funny -- calling support so that you'll be on hold for a while 8=)

I guess that when you use the phone it bumps the priority of your device since voice takes priority. Data gets a bump since it's on the same device.

Does the speed increase only last during the phone call or does it stay for a while?

I think you are right about them not planning ahead for the success of this unit, especially in rural areas. I hope that you can put enough pressure on them to get this resolved. Keep us informed when you hear back from them.


Al Petawawa 6 years ago

The speed increase might last for a few seconds after you hang up. It's hard to say.

I sure hope we can get something going here, because the thing is unusable after mid afternoon, and even at this time of day (0830), the first thing I do is hit rhe redial button on the phone(which has the Rogers mumber in it) whenever I connect.


GMC7000 6 years ago

Hehehe, pretty interesting, Al. Hopefully they won't turn around and bill you an additional amount due using the hub for voice service while not subscribed.

In my wait for Rogers to get back to me regarding the poor/lack of web connectivity, I've stumbled across something that might be interesting to folks out there that had hoped to hook up their XBox 360's to their Rocket Hubs, but couldn't because of the Hub's MTU settings. I'll try to keep this as brief as possible.

I'd recently gone and purchased a cheap ($35 at Future Shop) D-Link DIR-601 wireless router to use in the wintertime for system-linking XBox 360's together when the guys came over. On a whim, I decided to try hooking up the router to the Rocket Hub. The router's software recognized the Rocket Hub, and asked if I wanted it to set up accordingly. I clicked "yes", and then proceeded to wirelessly connect my 360 to the router, which then magically signed me into Xbox Live.

Some important points before anyone runs out and buys a new router:

-The D-Link router in question keeps it's address at 192.168.0.1, as opposed to the Rocket Hub's 192.168.1.1, which allows access to the web interfaces of both devices without conflict.

-The Rocket Hub in question has had it's firmware updated from the Sony Ericsson site, and as a result, I am currently locked out of my Hub's settings. Can't see this making a difference, but it may potentially have something to do with why the XBox can no longer "see" the Rocket Hub's MTU settings, and thus finally allowed me onto Live.

-When I connected to XBox Live, I did so wirelessly, and I haven't had a chance to test the connection via cable. Again, doubtful this would make a difference, but you never know.

-Once I got connected, I didn't attempt to play a game over the service, merely browsed the marketplace and tried to watch a bit of streaming video. The video had to buffer like crazy, so this leads me to think that the Rocket Hub may not be ideal for fast paced gaming, but still may be useful for those who want to download demos, patches or Live Arcade titles. I don't intend on testing this further, as I'm unsure how much data is required to actually game over Live, and don't want to blow my data cap through the roof.

Hope this is helpful to some folks, my understanding is that the only other way to get the Rocket Hub to work with Live is to jump through a series of port-forwarding and settings-changing hoops, as well as having to pay Rogers an extra $10 (a month? not sure) for a public IP. No guarantees it will work for everyone, but it's been handy for me and I wanted to share.

Sorry for the length.


Haley Station 6 years ago

I too am having issues with the rocket hub. I have the new netcom - it worked great for the first 3 weeks....Once I knew it was going to work and be stable I cancelled my xplornet. (3 weeks I used it with no slowness and no outages) Right after I cancelled xplornet the troubles started. I would lose connection randomly but yet still have high signal and 3 d solid. Reboot modem would come back at normal speed for maybe 2 mins tops...then dead again..not slow but dead all websites would time out. So on Aug 16th I finally convinced tech support to esculate this to the next level. I was told 72 hrs and I would get a call letting me know what was going to happen. BTW this all started right after a big storm - was working great storm came and went now not working. So I waited, and waited and waited...with calls to Rogers daily as I had no service for days....still no call. Randomly one day it came back, not fast but at least I could use it. So at this point I started to make a log of when I went down, what I was doing and what time of day it was. What I found out was that consistently it would be down or go down on a Monday and then be down for a day or so after. The times that it was working it would go down at get this exacltey 10:02 I know this because I work from home, and I am on the internet the entire day. So when it would stop working I would write in my log, several different times it went at 10:02. Anway after two weeks of almost no service I called back again and was told I just need to wait for 2nd level to call me back. I got pretty upset and requested that I talk to someone, it was the weekend and they weren't in. So I was told I would get a call back. Got the call back on the monday. He didnt' want any of the information I collected. I also collected ping times, speeds tests etc. I am an IT tech so I knew what to look for. All he says is that he is going to send it to the field tech and that will take up to 4 weeks. Why did I wait the 2 weeks to begin with??? Anyway sent to the field techs. He calls me the next day saying the field techs say that I am in a weak area and I need to get the external atenna. But get this I have had high siginal on the modem since day one...and had no issues before the storm. I tell the tech that...and he says he will send it back to them as it came back to him unusually fast. Also I forgot to mention that I live about 1 km away from the tower, I can see it from my house. They confirmed this is the tower I connect to. So I wait and wait and wait and wait. During this time I have days that I have high signal and the internet won't work at all, on mulitiple pc's. There are days that it is blazing fast etc. So again it started yesterday no internet on a monday again. Called again to be told the same thing you need to wait until we call you back. Today same thing, I might beable to get one page to load once every 20 mins and these are text based pages, no photo's etc. 2nd level calls me back again today it will be an entire month of this in two days. He states that the onsite techs said the same thing....that there is too much foliage and I need to get an antena. I am not believing a word of it. I am waiting for a call back from a manger. Why would I have high signal everyday consisstently if I am in a spotty area? Why on days that it is storming like crazy do I get fast working internet if that is the excuse they want to use? Last week I thought they had fixed the problem and just forgot to call me because it was the first week since all of this started that it worked fast and that I service for the entire week 3 of those days it was storming) I know it isn't the modem as my sister lives on the same road as me (she is a little closer to the tower) and she has the same issue. I told rogers that they don't care. Now my sister only uses it every few days or so for 30 mins here and there so she doesnt' really care...although she put a call into rogers and they won't look into it for her. What am I to do? I run my business through this and put out all the money to cancell with xplorent buy the hub etc....if I new the antenna would work I would just buy it, but if I already have high signal how else is it going to help? Technically in my opnion it is all BS. Anyway that is my rant and btw it is not congestion cause even if everyone in the village was on rogers rocket hub there still wouldn't be enough ppl to congest...we are talking small small place.


waitingforfiber 6 years ago

lwm, great reveiw. I had exactly the same positive experience when I first recieved the hub 7 months ago. Unfortunately, my speed/connection has consistantly gotten worse since then (I even purchaced a good dual band yagi & lmr-400 cable, $200). After originally reporting my poor speed issue (during peak times), & finally (after pestering rogers w/ 6+ tier 1 calls) receiving a voicemail from them stating that it was a bandwidth issue in my area & it could take months to remedy. There was even a tier 1 agent who told me that 1/2 to 3/4 bars on the hub aren't enough for a good signal, I informed him that I had actually wondered the same thing a few weeks before that particular phone call, & took an emergency power supply, laptop & put the hub on the dash of my car parked beside the Rogers tower to see full bars on my hub. When I speedtested there, I was barely able to open the flash images @ speedtest.com. When I was finally able to perform tests I was getting the same unuseable speeds (200kbs-800kbs down & 20-60kbs up-I'm not kidding). That particular round of testing was @ 8-9pm. @ about 4:30 pm, weekdays, it is as if someone flicked a switch & my internet is basically unuseable, until after 11pm. Weekends, it's pretty bad all day. Rogers has quite simply oversold the network. More proof: the other night I was working late @ 11:45 pm & speedtested to find a blistering download of 4.5mbs & an up of 1.75mbs. I guess I missed the part in the contract that explained that my internet would only work during weekdays & after 11pm.

I am about 1hr from 'Al Petawawa' assuming he/she's in Petawawa & 1hr from 'Haley Station' again assuming he/she's in Haley's Station. Read around the web, this is a pretty widespread problem.

Verdict:

Ericsson W35 hub hardware, excellent.

Rogers network & customer service, GARBAGE!

Might be time to update your review.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

I think that they like to use the "antenna" issue to solve speed problems because it keeps the attention away from the actual problem. As you said, they've oversold their network.

Fortunately for me, I live in an area that has a lot of rich tourists from T.O. on a regular basis. They keep the coverage pretty good here to support their customers at the cottage. I still see the hit on long weekends but not like you're experiencing.

As for your verdict I agree 100% on your rating of the hub and customer service. The network itself varies based on your location though. Many spots are decently served, especially compared to dialup, satellite or even wi-fi.

Bell may have better coverage in more remote areas. They also offer the Ericsson hub but they are a bit more expensive. Their customer service isn't much better from what I've experienced from them in the past.


Al Petawawa 6 years ago

Well, it's good to know I'm not alone. But the "Toronto Elitists" have good service!

In the meantime guys, just try calling your own cell phone. The improvement is like nioght and day (literally), and the recipient never hangs up on you!


Renn 6 years ago

I'm located in a very good location. I'm right in the middle of 4 towers and have no problems getting good signal. The speed does drop off at peek times but it's not just Rogers wireless. On numerous occasions, the people at work who have cable and dsl service complain about poor speeds and it's usually when I have the poor speeds. I have had my service go so slow, I just didn't bother using it. It was worst during cottage season probably because of the huge cottage areas just South of us.

During rainy, cold or poor evenings, the Internet gets bogged down with people browsing. With the video streaming and TV on demand features now available, it's putting a major load on the Internet service. The infrastructure is not designed to handle that kind of usage. There was a lot of reports about this on the news when Internet companies started making movies available on-line for streaming.

Just did a speed test on my Hub and got a solid 3Mbps.


Heneylake 6 years ago

After three months of use, I'm still a very satisfied W35 Rocket Hub customer (Internet only - no phone). Perhaps Rogers has not been very successful marketing its cell phone service around Kazabazua (QC) - an hour north of Ottawa - but our service here at the cottage never seems to deteriorate at any time of the day or week. We might lose the signal the odd time, but it comes back in a couple of minutes with no action required by us. We are always on 3G+ or 3G. I just did a speed test on a very rainy day, meaning the trees surrounding our cottage are dripping wet, and I tested at 4.1 Mbps down and 0.97 Mbps up. The only problem I have had is with the billing. While Rogers confirms that we are entitled to the 10% "better bundle" discount on the Rocket Hub basic charge, I have had to call the Rogers billing department every month to obtain the discount - and we do get it. We have never exceeded the 3 Gb limit in a month even though we spend a lot of time here at the cottage, so our total bill including taxes is about $38.40 per month once the bundle discount is applied. Very reasonable in my view.


Ian Macfarlane - Haley Station 6 years ago

Hello

I am also on Jeffery Lake near Haley, I could write a book on th issues I have had but it would be a repeat of the review above,I just got of the phone with rogers and the guy I was talking to was very helpfull and honest. They are getting calls from Pettawawa, Pembroke, Renfrew, Haley. It is now just our tower. I also have a Bell stick and it works perfect but since I use 10 GB per month I needed a better plan. I would be interested in talking to anyone around the Haley Area. I can be reached at 613-433-3188. I would like to get a group together to invest in our own tower and pull a 15 MB link from the Water Tower in Cobden and share it.

Thanks

Ian Macfarlane

ian@imhere.ca


doubletime 6 years ago

Been lurking this thread for a long time and have had very similar problems as many above. I have been running a small utility called "pingplotter" to watch the latency of the connection, and it's absolutely mindboggling how the psotioning of the hub itself seems to effect this.I have my hub on the same window ledge as the day i brought it home, which of course worked great for the first while.... First off , it seems that having a good signal on the hub itself means nothing, I can have almost full bars, and the graph on pingplotter will be terrible , with huge latency spikes.A move of literally a couple inches , or tipping the hub slightly can make a HUGE change. And of course , what's a great spot tonight , we be terrible tomorrow night hehe...

Best spot the last while seems to be tucked right into the left corner of the window , with the window partially closed onto the hub , tipping it towards the damn tower.....

Been an ok spot for the summer, but the wind and rain are coming from the east, and , winters coming , so I really don't want the damn window cracked with the hub sitting out in minus 20 .. take the hub , set it directly in front of that spot , window closed, signal is garbage again.Ive also recently set up an external antenna, which throws the bars up to full , and will still have terrible latency. Going to try and move the atenna around and see if I can find a sweet spot with it soon.

If you are having issues , try downloading pingplotter , and moving your hub around slightly. I don't fully understand the techincal end of whats happening by moving the hub , but it sure makes a BIG difference.

Cheers


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

@Ian, that is a pretty good idea if you have enough people in the neighbourhood to pay for the tower. You should talk to some of the IP's in your area to see who does private towers and what you would be spending to get something like that set up.

@doubletime, thanks for sharing your experiences. It is kind of amazing how a small difference in position can make such a difference in your experience.

It's also confirmed that the signal strength isn't as important an issue which I've seen from the start. I often have no bars but as long as it's 3G I'm pretty fast.


Al Petawawa 6 years ago

Re the improved performance when a vioce channel is open, I just got my bill, and not unexpectedly they billed me for the voice time at $1 a minute - $172!

I called accounts, and they agreed to waive this month's fee - call again next month! It seems that, for $25, I can get unlimited local voice, which would certainly limit my exposure, but this shouldn't be necessary. Stay tuned!


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Al. It's too bad that you have to resort to such tricks to get the performance that you should. I'd say you might be better to talk to them and ask about who you should contact in their legal department to sue them for breach of contract. They've sold you a service that isn't providing the kind of performance that was promised. I suspect they probably have some mumbo jumbo in the contract to KTA, but it might get some grease for the squeaky wheel.

You should also experiment as doubletime suggested above to see if small positional changes have any affect. I hope that you guys can get some satisfaction over there. I don't know how committed Rogers is to smaller markets like yours. At least Muskoka has the T.O. cottage/resort traffic that keeps Rogers on their toes. I don't think Petawawa has that motivating factor for Rogers.


Al Petawawa 6 years ago

Yes, I'd thought about leagal action, but what a pain, and more $$ down the drain.

Accounts transferred me to technical support to get an update. After a 45 minute hold, they confirmed that it's a known issue, but there is no schedule to fix it. So I decided to pay their $25 a month for unneeded voice service, just to get some usable data performance. But that won't kick in until the end of October. They've also put a note on file to say that, when data performance is finally restored, I will be calling to get a credit for my n x $25. I guess I'm a double optimist. Meanwhile, I'll take a look at Bell's wireless solution.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

A least you should get the $25 a month back. It's interesting that they don't just give you a $25/month credit to offset that until they get the problem fixed.

I think you should get others in your area to call and do the same. Add some squeak to the wheel.


Brian W 6 years ago

Heres a good question for all out there. There is a new company from the states setting up shop in Canada. It's called netflix and you can watch tv and movies on demand. It costs 8 bucks flat fee for one month of unlimited use. Problem. Bell and Rogers put caps on their internet clients. Streaming video uses 1 gig per hour according to netflix. Most people will use their cap in 15 hours or less. Or end up paying huge fees for use above our quota. It will be interesting to see how this pans out. A large company from the states bucking with two companies who are in alliance with each other to gouge the Canadian internet users that have no other choices. Tecksavy has internet with 200g caps or unlimited. Customers with these guys will be OK.

Are we going to see the end to caps and metering of internet use or will Netflix and other companies like them just let the huge market of Canada sit there untapped.

Film at eleven???? lol


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Brian, you raise an excellent point about the bandwidth caps. I know that Virgin Mobile is now offering data plans in the US with unlimited usage for $40/month. It sure would be nice if they came up here with that, but so far they're just phones. I've actually heard that Bell owns Virgin Mobile in Canada so I don't know whether they would allow that to happen.

The interesting thing is that Rogers is pushing the concepts of watching TV and movies online. For their cable customers it isn't a problem, but for the rest of us who don't have access to cable -- gouge, gouge, gouge.

I suppose that those of us who have chosen to reap the benefits of rural living have to live with the downside too. At least most of us now have viable alternatives to dialup/satellite.


rick 6 years ago

hub worked great from jun til aug, around 5 down

occasional reboots only

nothin' but problems ever since ....

got a $35 credit for one billing period, $25 the next

the hub does work

i'm on a shared tower

i think i'm a victim of rogers success

don't expect tech support to do friggin thing other than useless, unnecessary resets

the problem is only at rogers end .... stay on 'em


X740 6 years ago

rick ......... thanks for posting that. All was reasonably good for quite a while here in S.W. Caledon (near Brampton) too. I even went about 6 or so days a couple of weeks ago without any dropouts then all Haides broke loose. I now have to hit "Repair this connection" several times an hour, sometimes just a few minutes apart.

I've had this problem since getting my Rocket Hub last December. Called Tech Support many times over the winter without resolving the problem. Happens on four different computers we have which includes one Mac laptop. I had a Linksys router connected to the Hub at one point and it it didn't help at all so it seems unrelated to the wireless router part of the Hub. Tech support did have me try a direct Ethernet cable between the Hub and one computer for one week quite a while ago and that seemed to work okay. Hmmm, maybe I'll try that again to see if that is still the case.

Glad you got some credit, think I'll try that too. Thanks for that.


Brian W 6 years ago

I finally had a little talk with Rogers over the pathetic internet service and the fact that they are aware of it. They told me a new tower would be going up in 2011. They said I could cancel with no penalty. I explained that they don't want me to leave and really, where am I going to go, Bell? And get the same problem. In the end it should be fixed in 9 months or so? I then told them that it is unprofessional to charge these rates for internet that resembles dial up for much of the evening considering that they promised me that this could not happen with 3g+ when they sold me on the product.

To make a short story long, I now get a 25% reduction in my bill. I was hoping for 50% as the quality is really bad after 3:00 PM until midnight or so.

I think its a huge oversight on Rogers, Bell and Telus to not foresee the desirability of this service to rural customers. To us in the country this would have been a no brainer. For them to charge the inflated rates they charge compared to cable and DSL is a crime. Tecksavy has unlimited 5Mbs for 30 bucks or so.

In order to overload their servers and airways they must have a way more customers than the system is designed for. Therefore they must have a huge cash flow that wasn't expected either. This means that they should have the funds to upgrade the infrastructure or charge people a lot less due to the quality shortfall.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

I was thinking about the overloading of cellular nets today and I had a startling thought (just as my wife's Blackberry chimed in with another text message from my nephew). Maybe they know they've oversold the existing network and that is why their all pushing unlimited text plans. It cuts down on the voice traffic and go at a lower priority/speed than voice.

It's good that you are getting at least a 25% reduction. I don't mind paying a little more than the folks in town, but I don't like having to watch my usage and I don't like it when the service slows down. At least it isn't as bad here as some of you are experiencing.


rick 6 years ago

the heading is "It's a Miracle"

and i think it is .... when it's working

if i was rogers, i wouldn't inform the front line peeps of the real problem(s) either

bottom line: rogers only cares about the money, don't give 'em any they don't deserve


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Rick

The thing to remember about this article is that it is my opinion based on my experience. I don't work for Rogers and I don't get paid anything by them for this article.

From the feedback here and other places on the web it seems that my situation is one of the better ones (at least among rural users). But it seems that those who are happy with any service are always quieter than those who are not so it's hard to say how widespread the trouble is.

But there is definitely trouble and I'd have to agree that Rogers isn't doing a very good job of dealing with it.


bum750 6 years ago

Hello all.

Been lurking for months and finally decided to create an account ;)

I hade Rogers for 3 months the first few weeks were awesome, a true godsend. Then the service started to deteriorate to the point where I couldn't even get on, even at 10 pm. Went though their techies and they were useless. Finally got to customer service and they let me cancel, no questions asked. Went to Bell and have had no problems at all after a month.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi bum750. Glad to have you aboard the discussion. I think your the first person to report that you're using the Bell service. I hope that you will come back and report how it is going in a couple months. Maybe you could even write a hub about your experience with the Bell hub.

How do you find their rate plans compare with Rogers? I know that when I looked Rogers was substantially cheaper but that was almost a year ago.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Found a wonderful web page to make your day -- next time you have to call tech support anywhere you can read this while you wait 8=)

http://theoatmeal.com/comics/customer_service


Brian W 6 years ago

I am seriously thinking of hooking up my old Bell WiMax antenna, talking to Bell and seeing if this older system, which was quite fast when it wasn't congested, is running any better. I am wondering if, with the new 3g+ that Bell and Rogers have now, that people have left the WiMax alone and I may not have the congestion that I had before.

It was fifty bucks a month but no meter, no cap and not bad for speed when we were not congested.


ret 6 years ago

|Well yesterday I had my first encounter with Rogers customer service over my Ericsson Rogers Rocket Hub. The internet has been gradually slowing down during the day and I know very well its because Rogers has over sold this service. But I was getting such poor up speeds (23 as tested today) I thought I should call. The first call got cut off because of my poor connection through the hub and voip. I called back only to have the tech tell me to unplug the hub. Stupid me, I did and the phone went dead. After getting a third tech 1 hour later I find out they don't call you back when you get disconnected on the phone, they just go onto the next caller. That suck's. What the heck kind of customer service is that? Anyways the last tech says there are tower problems and lots of calls on it today. So I'm still putting up with my issues awaiting a repair.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

The poor tech support is frustrating to deal with. But I guess as long as there are few options for us we have to put up with it.

I wonder if we could add a clause to our contracts when we sign up where they would guarantee a reasonable turn around time for tech support. It would be interesting to see if that is possible.


kevin 6 years ago

hi i have a rockethub as well( ericsson w35) me and my fione play a ton of World of Warcraft .a new patch was released and im havein trouble downloading it .and if i could open ports it would solve the problem anyone know how to open ports on a ericsson w35 . or do i have to call rogers and pay some jerk to do what i could do for free..more rockethub rip off's anyone have knowledge to help


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Kevin. I'm not sure if your problem is really related to the ports. I know that many people have had problems that relate to the public vs. private IP issue for things like VPN's and XBOX connectivity. Check out my hub on the XBOX issue http://hubpages.com/technology/XBOX-on-Rogers-Rock... to read a bit more there and see if it makes sense for the problem you're experiencing.


pembroke_chris 6 years ago

I've had the hub for about 6 months now and everything seems to be working fairly well except for one thing, which is the random disconnection problem that I see many others are having as well. I am using wireless and all i have to do is go to the network and hit repair. As soon as it disables and re enables the network everything works fine. Its a bit of a pain as if you are dling anything it just stops on me. The best part is that if i check the modem it still has all bars and the network on my pc says the same thing. Anyone been able to fix this?

thanks,

chris


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Downloading an older firmware eliminated most of the dropouts for me (not all) but it introduced another problem that I haven't been able to get fixed yet -- I can't log into the router any more (I've mentioned this in previous comments).

The latest suggestion was that I get them to do something from the tower to reset the connection. I doubt that this will have any effect but I'll try it when I have some spare time.


ret 6 years ago

In answer to your question pembroke in my situation I am using a pc with xp that is about 4 yrs old now. I use the pc wireless and have had to repair/reset the pc network at least once a day as you have been doing. I finally removed the wireless card which was a (G) and replaced it with an (N). I haven't had the pc drop the wireless signal at all for a week now. My problem of slow internet continues as the system becomes overloaded through the day time.


Rockin Rog 6 years ago

Still using my Rocket Hub (Erricson model) for the last past several months glitch free! Had a few hiccups in the first month via wireless connectivity but have since disabled the wireless WLAN feature on the Hub and connected my own Dlink Wireless Router to the LAN port on the hub and router...set the router up with an IP as 192.168.1.19 and I'm sailing perfect with all my other 5 PC's,PS3 and wireless printer. Everything is set to a static IP on my network which helps.

I've paid the extra $10.00/mnth for Public IP and have the local unlimited phone option aswell. I've never had an issue period...speeds are 3.5Megs down/1.5 up during the day..and 5.2Megs down/2.5 up evenings/night.

This device for me has made life bliss on the farm...playing Call Of Duty 4 PC version Modern Warfare online in the evenings aswell as Red Dead Redemption for the PS3 online makes me all warm and fuzzy inside.

I do alot of downloading because I build PC's so all the Windows Updates and software easily racks me up to about 24Gigs/month useage...my bills are usually about 150.00 mnth...no biggie as I always paid 110.00 mnth with xplornet.

My location...50km's East of Sault Saint Marie Ontario.


Four Paws 6 years ago

I've never been so disappointed in my entire life. The Rocket Hub BIG claims to be something that it definitely is NOT. And that is if you can get it to work for even a short period of time. Three Hubs later... Technical support (completely incompetent ) say they don't understand why my Hub STILL does not work...

Most common problems that we have had with our Hub's

dropped calls

not being able to get a line out

incoming calls going directly to voice mail ... no ringing

incoming calls stopped with busy signal

internet very slow in the afternoon to night time (system is overloaded)

internet not working ... unless your using the phone at the same time (???? WTF) But VERY slow

internet not working at all

constantly having to reset the Hub

the hub resetting itself

But the most annoying thing that we have had to deal with is waiting for Technical Support... By the way, you have to call twice and then escalate the issue for it to get looked at (this process take several weeks, yes WEEKS, they a understaffed and completely incompetent... sorry mentioned that before)... And that's if you can actually talk to someone who knows what a Rocket Hub is. We have logged 18plus hours (they are currently trying to charge my Rogers cell phone) and they have no answers... they say that it couldn't be the Hub and it's NOT THEIR network. Today I've purchased #4 Hub (only to return it of course) and... well I'll be damned, It works ... So it was their refurbished crap they have been sending me. Oh and the new one that I purchased ... It had been returned to the store before because it was missing the power supply and the screen was heavily scratched, also had a canceled SIM card in it.

I would advise everyone to try and get out of your contract before their warranty is up by contacting the Office of the President through their website. http://www.rogers.com/web/content/contactus

Sure the monthly price is great (That's how they get you... trust me, they won't have a problem with charging you more for new hubs in the future) But these Hub's don't last for more than a few months .... They are way understaffed and unqualified to help.

Basically I'm disappointed in myself for putting up with this P.O.S. so long.

As expected, Thanks for nothing Rogers ....... except making my hair fall out.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Sorry to hear about all your troubles Four Paws. I haven't seen anywhere near the level of difficulty (with the hub itself) that you describe although I never use the phone connection. I've had mine for about 10 months now.

As for their being no problem with the network or towers, I've found that tech support always claims this whether there is or not. Support is definitely a problem with Rogers (at least for this service).

One thing that I would definitely recommend to anyone trying this unit or Bell's unit, if it doesn't work when you get it home return it within the 14 day period. Don't try to make it work or wait it out. Just return it so you won't be locked in.

If it works fine for a couple months and then craps out you can approach Rogers and let them know that they've failed to live up to their end of the agreement. They should let you out of the contract.


ret 6 years ago

Why would anyone take a replacement unit that has been used/refurbished? If these rogers rocket hubs don't do what is expected of it in the first couple of days take it back. They are either going to work or not, there's no grey area with these things and the range is what it is.


GMC7000 6 years ago

Yeah, in three days it will have been a full month since my support ticket has been escalated, with still no response form Rogers. The worst (best?) part is that as soon as the tourist season ended, my problems magically vanished. The Hubs are back to working fine, as they were prior to the connectivity issues that started rearing their head at the end of June.

The downside to this is that unless there's a major upgrade to their network (or tower capacity, which I suppose is the problem) I guess I can look forward to flakey, unreliable internet again next summer from the end of June to October.

Dropping them isn't really an option at this point, and I'm concerned that switching to Bell might result in the same issues once tourist season rears its head again anyways.


ret 6 years ago

Hot damn. Rogers just put up a new forum and any and all posts complaining about this rocket hub are no longer there that I can see. Some of you here were posting over there and need to go back at it again.


GMC7000 6 years ago

Yeah, after posting yesterday, I signed in over there and had repeated what I said here in so many words. Last night, I got an email telling me there was a response to my comment, but when I tried to follow the link, it just took me to the new forum, for which my registration apparently hasn't carried over, and my post was gone. *sigh*


hogwild69 6 years ago

My rogers rocket hub rant, after reading these hubpages forum about the rocket hub from rogers, have learned alot.

I consider my self somewhat of very experienced computer user, and knowledgeable about RF radios 3g cell data and such. I started out in the country 5 years ago with the need for speed like everyone else, so researched my local, norfolk haldimand area to find a wisp a few said i needed huge tower, anyways did put a 4 sections of tv tower on second story balcony of house and got mountain cable to hook me up with thier 2.4mhz gear, life was great speed steady, year was 2003, and that last about 2yrs then explornet moved in with thier motorola canopy equipment and that killed my radio, so then i move to girlfriends not to far away from last place and got high speed with talkwireless, using 900mhz Motorola canopy equipment, things were not to bad for 5 years, but the last year things where geting buggy seems alot of cordless phones and such affect 900mhz easily, so after wearing tech supports phone line out I research other alternatives another fixed isp was around (lastmile.net) and xplornet, forget xplornet...bad...anyways seen a neighbor down the road that had looked like 2.4mhz antenna on roof ask who it was and it was lastmile.net, but he wasn't happy so he was going with the rocket hub from rogers. So I went to see him again to find out how the rocket hub was doing, he said great and he bought the external wilson antenna kit with lmr 400 and all, so he claims life is great by this time he has had since march, and its now august so I figure what other choice do I got, With in trepidation I sign up for another dreaded contract with rogers,ask some questions about the netcomm 3g10wvr that there about to sell me and whats the scoop on the w35 hub, but they seem to have no answers and these things are selling like hotcakes you want it or not,so I plunge and take it.. ok first 2 weeks seem ok although at this time I still had my Talk wireless Motorola canopy module still hooked up, so it gave me a chance to compare the speeds and what not and networks, I will have to admit talkwireless network was steady and if I didn't have interference issues Id still be with them, any hoo I found at peak times 4-10 pm rogers went down hill like a rock but talkwireless gave me a steady .75mb dl and .25 upload at those peak times where rogers I was barley getting .50mb dl .10mb ul, and as we progressed into September things got only worse, mean while my hub getting 4-5 bars or approx -72dbm signal strength.

Ok now its time to complain and pull out the trusty info sheet the guys at the store gave me to call the rogers tech support, I thought this is going to be a joke as I know most these guys are not engineers or anything close, so first call was to get a public ip address for another added charge of course, well these yoyo's send my across the world 5 different people languages you name it, we all know most of rogers so called tech support is in india, how the heck is some guy in india going help me, anyhow after a hour or so I was told to switch my apn to a custom apn called vpn.com to get public ip.Ok so I did indeed now have public ip, but didnt resolve my voip issues with my ata box, later on that.So I called a day or so later to complain how the speed drops to a snail pace as soon as the kids get off the buss and run into the house to start streaming there favorite youtube stuff. Ya at 4pm it drops bad 5pm little worse then 8pm total outage for minutes at a time... so this goes on and I call tech support again and he tells me we have a direct number for rockethub/laptop support, great I thought that will speed that up a little, anyway I first ask the guy I see we must have a little congestion in the niagara region, and he say yes we have had a few calls from your local, Anyways as usual he tries to verify my signal stuff, and I told him if he was real tech support he would have all that info (talkwireless always could see my signal strength and any drop outs) so he does he best to feed me a line, starts a support ticket sept 28, well its now oct 19 and 12 calls later to tech support, not much better, last week when i called about my support ticket not being take care of he so called escalated it, big deal at the same time wants to send me out another hub, I tell him no nothing wrong with their equipment, but to my surprise ups at the door Friday. So I call up to mike at tech support complain to say why did you send it I dint want to be liable for more rogers equipment he said theres a returnable envelop prepaid for ups to pick up no cost involved if you return one before 15 days, ok still pissed decided to try just to satisfy this guy, what a joke looks like a refurbish unit worked worst than my original store bought one, and wifi a was unusable had to go through Ethernet, had them cascaded into my other routers anyways.Ok told him tried it for 8hrs was wasn't doing any better for connectivity speeds and such and was packing it back up to be sent back to rogers. Called back couple more times tell them this is getting out of hand and even a neighbor was interested in one told him dont bother, dint think the tech support guy like that oh well, and I said can you actually have a true level 2 engineer call me to this problem, I gave you all the info cell tower location (on the netcomm hub it actually shows you the hex id for your cell tower that your connected too), so with all this info you would think I wouldn't be asked for it again, well a guy that claims to be from rogers tech support does call me again, but he still dint sound like a engineer ,and again he sounded like he was in India, and thats my rant fro this unresolved issue on the netcomm rocket hub..to be continued....

Great job on setting this up LoneWolfMuskoka


X740 6 years ago

Hi ...... in trying to identify what might be causing the dropped connections with my W35 Hub I periodically access the W35 Event Log and the following is what I found this p.m.

Oct 19 15:17:37 (none) local2.info pppd[2450]: LCP terminated by peer

Oct 19 15:17:37 (none) user.info wan: WAN link down

Oct 19 15:17:40 (none) local2.notice pppd[2450]: Connection terminated.

Oct 19 15:17:40 (none) local2.info pppd[2450]: Connect time 529645.8 minutes.

Oct 19 15:17:40 (none) local2.info pppd[2450]: Sent 28512722 bytes, received 341906237 bytes.

Oct 19 15:17:40 (none) local2.info pppd[2450]: Serial link disconnected.

Oct 19 15:17:41 (none) auth.info sshd[3447]: Received signal 15; terminating.

Oct 19 15:17:42 (none) auth.info sshd[16371]: Server listening on 0.0.0.0 port 22.

Oct 19 15:17:45 (none) local2.info pppd[2450]: Serial port initialized.

Oct 19 15:17:45 (none) local2.info pppd[2450]: Serial connection established.

Oct 19 15:17:45 (none) local2.info pppd[2450]: Using interface ppp0

Oct 19 15:17:45 (none) local2.notice pppd[2450]: Connect: ppp0 /dev/modempdp1

Oct 19 15:17:46 (none) user.err upnpd[16472]: Failure obtaining ip address of interface ppp0

Oct 19 15:17:46 (none) user.err upnpd[16473]: Error Initializing UPnP SDK on IP 192.168.1.1

Oct 19 15:17:46 (none) user.err upnpd[16473]: UpnpInit returned -205

Oct 19 15:17:46 (none) local2.warn pppd[2450]: Warning - secret file /etc/ppp/pap-secrets has world and/or group access

Oct 19 15:17:47 (none) daemon.info dnsmasq[3168]: exiting on receipt of SIGTERM

Oct 19 15:17:48 (none) daemon.info dnsmasq[16512]: started, version 2.45 cachesize 150

Oct 19 15:17:48 (none) daemon.info dnsmasq[16512]: compile time options: IPv6 GNU-getopt no-ISC-leasefile no-DBus no-I18N TFTP

Oct 19 15:17:48 (none) daemon.info dnsmasq[16512]: DHCP, IP range 192.168.1.2 -- 192.168.1.100, lease time 7d

Oct 19 15:17:48 (none) daemon.info dnsmasq[16512]: reading /etc/resolv.conf

Oct 19 15:17:48 (none) daemon.info dnsmasq[16512]: using nameserver 64.71.255.253#53

Oct 19 15:17:48 (none) daemon.info dnsmasq[16512]: using nameserver 64.71.255.198#53

Oct 19 15:17:48 (none) daemon.info dnsmasq[16512]: read /etc/hosts - 2 addresses

Oct 19 15:17:48 (none) user.err event: "/var/run/event/wan-changed/smb wan-changed" failed with error code 1

Oct 19 15:17:49 (none) local2.notice pppd[2450]: local IP address 10.101.19.100

Oct 19 15:17:49 (none) local2.notice pppd[2450]: remote IP address 10.64.64.64

Oct 19 15:17:49 (none) local2.notice pppd[2450]: primary DNS address 64.71.255.198

Oct 19 15:17:49 (none) local2.notice pppd[2450]: secondary DNS address 64.71.255.253

Oct 19 15:17:49 (none) daemon.info dnsmasq[16512]: exiting on receipt of SIGTERM

Oct 19 15:17:51 (none) daemon.info dnsmasq[16625]: started, version 2.45 cachesize 150

Oct 19 15:17:51 (none) daemon.info dnsmasq[16625]: compile time options: IPv6 GNU-getopt no-ISC-leasefile no-DBus no-I18N TFTP

Oct 19 15:17:51 (none) daemon.info dnsmasq[16625]: DHCP, IP range 192.168.1.2 -- 192.168.1.100, lease time 7d

Oct 19 15:17:51 (none) daemon.info dnsmasq[16625]: reading /etc/resolv.conf

Oct 19 15:17:51 (none) daemon.info dnsmasq[16625]: using nameserver 64.71.255.253#53

Oct 19 15:17:51 (none) daemon.info dnsmasq[16625]: using nameserver 64.71.255.198#53

Oct 19 15:17:51 (none) daemon.info dnsmasq[16625]: read /etc/hosts - 2 addresses

Oct 19 15:17:55 (none) user.info wan: Wan is up - removing redirection rule

Oct 19 15:17:56 (none) daemon.info dnsmasq[16625]: exiting on receipt of SIGTERM

Oct 19 15:17:57 (none) daemon.info dnsmasq[16869]: started, version 2.45 cachesize 150

Oct 19 15:17:57 (none) daemon.info dnsmasq[16869]: compile time options: IPv6 GNU-getopt no-ISC-leasefile no-DBus no-I18N TFTP

Oct 19 15:17:57 (none) daemon.info dnsmasq[16869]: DHCP, IP range 192.168.1.2 -- 192.168.1.100, lease time 7d

Oct 19 15:17:57 (none) daemon.info dnsmasq[16869]: reading /etc/resolv.conf

Oct 19 15:17:57 (none) daemon.info dnsmasq[16869]: using nameserver 64.71.255.253#53

Oct 19 15:17:57 (none) daemon.info dnsmasq[16869]: using nameserver 64.71.255.198#53

Oct 19 15:17:57 (none) daemon.info dnsmasq[16869]: read /etc/hosts - 2 addresses

Oct 19 15:17:57 (none) daemon.info dnsmasq[16869]: exiting on receipt of SIGTERM

Oct 19 15:17:58 (none) daemon.info dnsmasq[16901]: started, version 2.45 cachesize 150

Oct 19 15:17:58 (none) daemon.info dnsmasq[16901]: compile time options: IPv6 GNU-getopt no-ISC-leasefile no-DBus no-I18N TFTP

Oct 19 15:17:58 (none) daemon.info dnsmasq[16901]: DHCP, IP range 192.168.1.2 -- 192.168.1.100, lease time 7d

Oct 19 15:17:58 (none) daemon.info dnsmasq[16901]: reading /etc/resolv.conf

Oct 19 15:17:58 (none) daemon.info dnsmasq[16901]: using nameserver 64.71.255.253#53

Oct 19 15:17:58 (none) daemon.info dnsmasq[16901]: using nameserver 64.71.255.198#53

Oct 19 15:17:58 (none) daemon.info dnsmasq[16901]: read /etc/hosts - 2 addresses

Oct 19 15:18:03 (none) auth.info sshd[16371]: Received signal 15; terminating.

Oct 19 15:18:05 (none) auth.info sshd[17180]: Server listening on 0.0.0.0 port 22.

Oct 19 15:18:08 (none) user.err event: "/var/run/event/wan-changed/smb wan-changed" failed with error code 1

Oct 19 15:19:21 (none) user.info celltimed: celltimed: Adjusted time 6.0 secs

Oct 19 15:20:36 (none) daemon.info wuid_log[2830]:

I've never seen this kind of log data before. Has anyone else?

Could someone else check the event log in their W35 and see whether they have the same?

Anyone know what it might mean? Upgrade maybe?

Oh, I had one computer running on the wireless network at the time but no activity as I was outside at the time.

Thanks


rick 6 years ago

send the event log to Ericcson asq.us@ericsson.com

they WANT TO SEE IT

they were very quick to respond with an offer of help

my hub hasn't crapped out since i contacted them but they told me the logon was fine

last time i went ballistic with rogers was a couple weeks

ago, i disconnected only twice since. both yesterday and both times it repaired itself (that's totally new). quite a coincidence wouldn't you say?

so i'm a happy guy ..... for now

thanks lonewolf for the forum


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

I'm glad that you guys and gals are finding this hub helpful. It is nice to see people helping each other out, so keep up the great work everyone!


Renn 6 years ago

@hogwild69, there is a big slow down of Internet around 4:00pm to 9:00pm ish. This is not just a Rogers Rocket Hub problem. People I work with are starting to complain about the slow down of their Internet and they are on DSL or Cable. The problem is; kids are streaming Youtube in HD after school which is slowing down the entire Internet. People who are signing up for Netflex and Rogers-on-Demand are also streaming HD video. (People have to catch up on their Soap Operas they missed). This is a huge strain on the Internet systems. Canada doesn't have the hardware to sustain the streaming HD videos. This was one reason Netflex was not allowed to come into Canada for quite some time. Major cities have the systems in place now but rural does not and probably won't for quite some time.

Of course, we also have to realize the Rocket Hub runs on the cellular Network. I know most teens have their own cell phones now and are talking non-stop once they get out of school. Cell phone communication takes priority over data (Internet). If there's a lot of people in your local area talking on their cell phones, it will slow down and possibly stop the Internet.

For me, I have 2 options for high speed Internet. I can use Xplornet or Rogers. I had Xplornet for 2 years and it has to be the worst Internet provider in the entire continent. Speeds of 60k to 80k for over $50/mth was pathetic. No Youtube or anything at those speeds. Just basic browsing. With my Rocket Hub, I get speeds of 300k to 600k (File downloads) or 3Mbps to 6Mbps speed tests almost all the time. There is the slow down after 4:00pm but I can live with that.


Brian 6 years ago

I understand, Renn. I just talked to Bell about going back to WiMAX. I figured the older technology may have had some relief since everyone was rushing to 3g+ in rural areas. The tech told me that they are now limiting the number of customers on the tower, not unlike nexicom. This is the right way to do it. If they had of done that in the first place I would still be with them. Any way, to make a short story long. One Bell tech told me "Ya come over to bell you won't have that problem here (slow down , congestion.) We are the biggest network in the world." The next guy I talked to, the one I was talking to about WiMax, told me that if you have congestion in your area on the Rocket Hub with Rogers, you will have congestion on the Turbo hub with bell. Period. They are still installing fiber so DSL will be available to new areas in the future. He also told me that the installation of the HSPE (4G+) should include enough hard ware to help with these issues. Technology is moving so fast and people are right up to speed. The hardware and infrastructure is now the bottle neck. The public is ready to go and hungry. The other issue, in my opinion, that has to change is the monopoly that Bell, Rogers, Telus, etc have on the service to the extent they can meter us and put caps on our usage. This topic has a bill going through congress to correct it. It has been deemed illegal for an ISP to control how much customers use.

We are on a wave of new technology. Especially for the rural areas. But with smart phones, TV on demand, etc, we are about to see some big changes. Will we even need satellite dishes anymore? I believe the one that survives will be the one that makes the best offer to the public. It may not even be the best answer but it will be the most economical. Remember Beta tapes? Way better than VHS but Sony forbid anyone to make beta while JVC let everyone and their brother make VHS. VHS was inferior but what won out?

So now you have towers with WiFI, Satalites, and Fibe. My money is on FIBE.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Renn and Brian -- thanks for pointing out that many of the performance issues aren't restricted to any one provider or type of service. There are some issues that will be related to the provider, but many are due to the increase in internet traffic in general.


ret 6 years ago

Well I wouldn't get too excited about fiber just yet. Whether anyone knows it or not, fiber has to be laid out just like cable was, so somebody will be installin miles and miles of fiber optic above and below ground. Granted, Bell was doing some cities years ago and those lines are what they are probably using today as in Toronto. I know in London Ont they put a large system in the North end about 15 years or so ago and it was not used. So these systems are not just magically up and running. Wireless is the way to proceed and will have to expand to overcome the bottle necks.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

One of the biggest problems with wireless is the towers. No one wants one of these in their backyard and there are all kinds of environmental and safety issues that need to be addressed.

If the networks would/could share towers (I don't know if that is technically possible) to help spread the coverage that would be nice.

All I know is that the current situation is much better than what I had with dialup. The dialup technology had no where to go but the cellular, wireless, cable and fiber still have lots of technical growing room. Hopefully they can get and stay ahead of demand a little better though.


Brian W 6 years ago

I just read the other day that they were digging in an ancient part of Rome. The Romans were a very intelligent people. The excavators could find no evidence of copper wire in the ruins. Must have been wireless even back then.

Those Romans were smart LOL.


Brian M 6 years ago

I live very close to town & am not very rural but because the road I live on only has a limited number of houses, cable will not come in our road. I am in the Rogers HSPA+ voice & data coverage area. I have been using a Rocket Stick for the past couple of years and have been very pleased until I got my last few bills. When I signed my contract, it was $ 100 max.. My last few bills were in excess of $500. I called Rogers billing and got no where at first, I then fought with the rep to speak to a manager, finally talked to a great guy & got my account credited back but was told even though my contract was for $100 max., the new max was now $500. I thought a contract was a contract, but with Rogers it is not. The manager ended up putting a Rocket Hub plan on my Rocket Stick ( only possible for HSPA not HSPA+ by the way ). This plan has a max of $110. I thought this was a good solution to my problem. I then asked the question, " what is a Rocket Hub ? ", it was explained to me & I thought this would be great for my internet & voice as I liked the wireless option & did not need the portabilty. I did not want to be tied to a contract, so I bought the W35 for $400. Internet was great for a few days, then I switched over my home phone to the hub. The Rocket Hub locks up 2-3 times a day, 80% of my phone calls go directly to voice mail without even ringing or the people calling me just get a dead tone. Like I said before, I am not rural like some others on this forum & others I have read in the last few days. I do not have a problem with signal. I have full bars or 100% at least 90% of the time ( the odd time, I drop one bar ). I use my phone a lot for business ( as this is a business account with at least 10 devices on it & a monthly bill between $900-$1500 a month ) and this service is very unacceptable. I have read in a lot of other posts about this service being poor & needing an antennae, this is not my case. Well enough said, if anybody can suggest any thing, any help would be greatly appreciated.


ret 6 years ago

I'm no expert but you have 10 devices using the hub. Would it be reasonable to think one of these devices including your telephone could be responsible for resetting the unit somehow?


brian M 6 years ago

I only have 1 device on the hub, we have ten devices through Rogers


Brian M 6 years ago

Sorry 1 laptop & telephone


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Brian M

A lot of people have trouble with the phones through the hub. I don't use that feature so I can't comment, but I haven't heard much positive about that. I don't know if it is an issue with the hub or with Rogers (maybe if someone is using the W35 with Bell they might be able to let us know how the phone works).

The locking up of the hub itself is quite common and I believe that it has something to do with the firmware Rogers put out for it. I "upgraded" to an older firmware version from Ericsson which reduced the problem but introduced other problems so I wouldn't recommend that route. Rogers still hasn't come up with a solution for the new problem but the internet is still usable with far fewer lockups (1 or 2 a week instead of 4 or more a day).


ret 6 years ago

My experience with the phone service on the hub is the system seems to work just fine. The calls resemble land line calls with the same reception and dial tones when you pick up the phone. I have noticed if you delay while dialing a phone number the system will do some strange things, like not dial through or when I dialed a local number and apparently took too long to input the numbers I listened to a message telling me my long distance number was being connected. Since inputting the number with no delay things work very well. I also purchased the long distance for this system and the call reception is the same as local calls. I have not experienced any line drop offs. I did not activate the added feature voice mail so I can't comment on that.


rick 6 years ago

phone works great. some static but no biggy.

if i could stay under the 3 gig threshold the hub would actually be a deal @ fifty bucks a month. (new bill $86 all in, 9 gigs & phone, worth it methinks)

weather is never a factor

i had a theory that owners of the hardware (i couldnt sign a contract either, i only want service half of the year, rogers doesn't offer seasonal) versus contracts were at the bottom of the pecking order as far as access.

i just dunno now ....

rogers just replied to a weeks old complaint today.

service has been good to really good in the meantime.

customer service, tech support and their engineering dept

are totally not connected.

like most of you, i have no choice. 4 weeks of the last 6 months have been unreasonably atrocious. the balance, good, real good and even excellent.

while i'm in florida: during happy hour - i'll make an offering to the sun gawd on behalf of all hub users

good luck


Brian M 6 years ago

Hard to believe, my last post was deleted off of Rogers Community Fourms. I guess they really don't want to hear about any problems they are having, they just want posts in which put butterflies in their stomach :)


Renn 6 years ago

Things have been quite active since my last visit. LoneWolf, you mentioned how it would be nice if different providers could use the same towers. They already do. It is quite common to see Rogers and Bell on the same tower. There is one just North of me. It's even more common in a city. Since there is very little room for towers, providers have to share to get the best and probably only locations.

I have the phone working on my W35 and am very happy with it. Yes, it does have a few quirks. One is the name display doesn't always work properly but I don't pay for it. Either than that, I have no more problems with it. It works just like a house land-line phone.

If a person only has a 2G connection, using the phone while surfing the Net, the Internet data can and will more than likely shut down. This is because the phone uses quite a lot of data and 2G is just enough for the phone. Since the phone has priority, the Internet data is disabled while the phone is in use. Also, if the Network is slowed down by congestion, the Internet data may be disabled while the phone is in use because of the lack of speed for the phone.

I have to admit, I haven't been using my Hub for almost 2 months now. Rogers gave me unlimited data on my cell phone so I've been using it. It's kind of nice being able to download large files without worrying about bandwidth. Unfortunately, my unlimited data runs out next week. It would be nice if we could have more bandwidth on our Hubs but the more they give, the more people will use, clogging up the systems.


Al Petawawa 6 years ago

I have had to put up with this daily decline in performance for weeks now. The other day, I borrowed a Bell Turbo hub and ran some side-by-side comparisons. On Speedtest, the Bell unit typically runs Ping=80ms/ Download=6/upload=2.5 all day long. The Rogers hub, by comparison, is 97/1.98/0.12 in the morning, declining to 2130/0.07/0.01 in the evening. Tech support acknowledge the problem, but don't know what's wrong. I've even had calls from their field tech to this effect. The latest is they're blaming in on the Petawawa military base. They say Bell uses different frequencies, but that does not explain the daily cycle, nor why running a simultaneous voice call alleviates the problem. If that IS the problem, they should be going after the military for interfering with a licensed civilian radio channel.

Anyway, today I called Rogers and cancelled the contract. I got them to agree to no penalties, but I'm still stuck with a useless hub. I picked up a Bell hub, and it's showing 42ms/6.51 and 2.47 at noon.

Good luck, guys. Let's see if this one gets deleted!


MaryAnneR 6 years ago

I posted a weed ago but do not see it here.

I have been using the Hub for about 7 or 8 months. It is basically good compared to our old 28K dialup. Yes I have to unplug it and replug it once in a while to reset it but I am basically happy. I notice a slow down sometimes too but it responds to resetting usually.

My neighbour got the Hub and he paid $900 to get an antennae put up. Yikes! He said his service and speed is excellent all the time.

I am currently finding I get more bars and better speeds by putting the Hub at the highest point of the house, pointing at the closest tower and using WiFi. I do not wish to live in a microwave so would like to use an antennae on the roof. Does anyone know a good antenna in Canada preferably , that does not cost an arm and leg?

Thanks


MaryAnneR 6 years ago

you can tell I am a gardener LOL. I meant a week ago.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi MaryAnneR

I didn't see any comment from you last week. I don't know if HubPages screens out potential spam (they must since I don't see any here) so you may have been caught in their spam filters for some reason.

The signal strength of a WiFi connection is extremely low. You're probably exposed to more radio waves from the local radio station than you would be from a router. However, I understand your desire to be free from them.

I made a post back on my own blog that covers much of the same ground as this HubPage. It's had a lot of discussion as well and some of the commenters there have had some success with a Yagi antenna. Check it out here http://blogs.wcnickerson.ca/world-wide-web/interne... (note that HubPages seems to truncate the link text in comments, but the link should have the full URL) and look at the comments posted by Tim Freeman.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Al

I'm glad to hear that you've confirmed that the issues you've had were related to the network and not the hub itself.

And don't worry about any comments being taken down here, this site isn't affiliated with Rogers in any way (although I can see some people thinking that it might be). The only reasons for anything to be taken down here would be spam comments, personal attacks against someone, copyright violations or things like that.

Both positive and negative reports about a product are more than welcome as it helps us all to find out whether the product is worth our investment or not.

Keep us up to date on the Bell unit. I suspect a lot of users may be switching at some point since many are experiencing the same problems that you had.


MaryAnneR 6 years ago

Thanks for your help LoneWolf


bum750 6 years ago

Have had the Bell Hub now for about 1.5 months after breaking my Rogers contract (no charge) and have had no problems at all. Constant 3 bars with no external antenna.


Wayne 6 years ago

I've heard good things about the Telus Smart Hub also with pricing identical to Rogers. I would switch if Rogers would and allow me to cancel the contract and reimburse me the $150.00 I paid for the hardware. I've had mine since May with the same issues the majority are experiencing; slow or intermittent loss of connection from about 4:00PM to 11:00PM.


Al Petawawa 6 years ago

Mary AnneR

Here's the outfit I got my antenna from. They're in Quebec: http://www.rfconnectionshop.com/proddetail.asp?pro...

I also bought their mounting bracket. I got mine with 40' of cable, so I can have the antenna at the peak of the eaves and the hub in the basement where all my WiFi boxes live.

Now that I've switched to Bell, I really don't need it, but I might as well keep using it. When I first tried the Bell hub, I was getting 2 bars. When I rotated the antenna towards the Bell tower, the S-meter pegged at full scale.


rick 6 years ago

in north bay right now

speakeasy.net speedtest to LA - 7.83 down 1.2 up

the hub does work

best cable connection in north bay i ever had was 10 down


MaryAnneR 6 years ago

Hi Everyone and thanks for all your help about the antennae.

I have made an interesting discovery.

When I use Firefox I have regular problems with connecting especially with google based sites .

When I use Chrome I rarely have any connection problems with the same sites.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi rick! Sounds like you're getting a pretty good signal. Most of the people with difficulties are in rural areas which Rogers doesn't cover as well.

I remember seeing speedtest results of up to 10 download which exceeded the specs -- it was great! But now I usually see around 2 which is still pretty nice. Maybe someday I'll see it higher again.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi MaryAnneR

I have had trouble with Google sites in Firefox before as well. Mostly when trying to post to their forums, etc. Chrome and (ick) IE worked fine. I even tried Safari which works fine too.

Lately I've had trouble with AWeber email list site when I'm editing an email for my lists. The work fine in Chrome but I get weird actions when I'm in Firefox. I suppose it could be a plugin that is causing it, but I just use Chrome for that stuff now (I have both browsers open anyway so that I can follow two different accounts for various sites without having to log off and on all the time).


GrampaJohn 6 years ago

Hi, I am the newest newbie around. I have been following the discussion about the Ericcson Hub W35 and Rogers way of administering it (or not) for over a month. I have had a Rocket Hub for about 4 months now and like others it worked really well for the first month but when the trial period was up it started losing connection and experiencing slowdowns that were nothing short of painful.

That being said, over the past couple of weeks the system has been really great! I think Rogers must have gotten tired of all the grumbling and decided to do something about it (perhaps upgrading the network?) I live in rural north Halton and luckily have a Cel tower about 2km just west of where I live. I use one of the yagi antenna kits offered for the Hub from rfconnections.ca and have 5 bars of signal almost all the time.

I am wondering if anyone else has noticed a definite improvement in the service recently - or am I the only one?


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi GrampaJohn

I'm sure that Rogers is constantly improving their network. Perhaps you're area (being close to the GTA) managed to get a recent upgrade.

I think that the release of the iPhone 4 was another load on the network as well.

Hopefully your experience will be shared by many others in the coming weeks.


Brian W 6 years ago

Well LoneWolf That would just make my year LOL


Rom 6 years ago

I also have this device in my home, at first i was getting a horrible signal, the bars weren't lighting up no matter where i put it in the house so i had to get an antenna, we got a decent deal for 150$ or so at the rogers store in town and now i get a 2 bar signal and it works decently, im thinking of moving the antenna closer to the lake to get a 3 or 4 Bar signal. I've noticed that the speed drops at peak hours which im guessing is either interference with the signal like fog or the tower is experiencing alot of phone/ internet usage. As for the phone line it works well, the only problem is it limits how many phones you can use (unless you get several wireless phones that are connected to the router) and when the power goes out not only do you not have internet you don't have phone anymore (unless you have a back up generator of some kind). The one thing they need to work on is reducing their internet restrictions. I recently had to pay an extra 35$ to download a 7GB patch for my online game (a big patch i know) they charge 5$ a GB until it caps off at around 100$. overall this device does have some pretty sweet features, and it's way better than trying to play online games on dial up (FAIL) but i would take a decent cable or DSL connection over this anyday


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

I'd have to agree with Rom -- cable or DSL connection would be better but given the reality of rural life, the hub is night and day better than dialup which is the only reasonable alternative. It would still be nice to have unmetered usage, but it seems that the tide is rolling the other way. It seems that Bell is now free to meter usage on their landline networks http://www.cbc.ca/technology/story/2010/10/28/crtc...


GrampaJohn 6 years ago

Well, that is terrible news! Again, Canada is bucking the global trend of making the Internet more accessible to more people and bringing costs down for the people of limited means no matter where they live. It seems that in North America the Almighty Buck trumps the need for globally accessible communication.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

The part that I found most annoying about this whole thing is that Bell is applying this to the customers of smaller wholesalers but is reserving the right to allow their own customers unlimited usage if they want to.

The only way for the little people (that's us) to get them to react is to vote with our money and support the little guys who are trying.


Anonymous 6 years ago

To Rom:

1) Disconnect the mains coming into to your house from from the phone company.

2) Plug the phone line from your hub into any wall jack

Now all your jacks should be alive.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Interesting suggestion. I'm not sure if it will work properly as each phone puts a load on the system and I don't know if the hub has the power to run more phones that advertised. It might be worth a try though.

Rom, if you want to give this a go let us know if it works.


Brian W 6 years ago

Yes Grandpa John, when it comes to cell phones and internet the big three seem to want to hold the country to high rates. This is similar to Sat TV too. I just got told that Bell no longer offers the program package I subscribe to and now I have to choose a new one. Translation: You have been a customer too long and are therefore not paying enough. We can't raise your rates due to CRTC limitations but we can "cancel" your package and make you get a new one. In order for me to get the exact same channels it is going to double my bill.

The CRTC is now allowing them to meter the internet downloading. I suggest everyone call or email their MP's on this. The government cannot allow another monopoly on a now essential service.

Why does the government allow the country to be taken hostage by companies that provide services that the citizens of this country need and use for business that allows the economy in this country to function.


hogwild69 6 years ago

How rogers deals with complaints about rocket hub!

Ok this is my follow up on daily phone calls to customer support at the dedicated rogers rocket hub support line.

First have them basically admitted its congestion and over selling the network was able to get a 50% reduction on my September bill, so when October rolled around asked for the same, service still poor and only able to use it 50% of the time I am awake....but was told we can't keep giving you this and must cancel your service, oh great so you guys acknowledge it, but if problems arise rogers just makes you break there own 2 year agreement, free of charge, so if you need to leave rogers just complain long enough and they will let you part your ways no questions asked...what a company...


Renn 6 years ago

I have my Hub connected to several phones. I disconnected the line leaving the house. I plugged the Hub into a phone jack and now all the phones are working with the house phone jacks.

It's been a while since I read the manual but the W35 Hub can have something like 20 phones with digital ringers or 3 mechanical bell phones connected to it. Personally, I don't know of any old phones with the bells being used now. I have 5 phones connected right now and have had no problems.


Anonymous  6 years ago

Great to hear it worked for you too renn.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Thanks for reporting back on this Renn.


GrampaJohn 6 years ago

My landline phone conked out a couple of days ago and Bell can't do anything about it for at least a week. So, I plugged a phone into my Rocket Hub, picked up the handset and heard a reassuring dial tone. I dialed a number and all I could hear was a repeating "beep...beep...beep..." does anyone know why my hub phone won't work? Everyone else I have spoken to have functioning phone lines. I sent a request to Rogers for customer support but all I got from them was a blank refusal to be of any help whatsoever!


Brian M 6 years ago

Do you have voice ( phone ) 0n your plan, or just data ( internet ) ??


GrampaJohn 6 years ago

Hmm! I have no idea. I thought that the phone service was part of the W35 Hub deal and would be available 24/7 to plug in and use whenever I want. Do I have to jump through a few more hoops to be able to use it? They didn't tell me this when I bought the Hub.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

You should be able to dial emergency (i.e. 911) with the hub, but for other calls you'll need to have add the voice plan. I'm not sure how much more a month it is but the figure $15 seems to ring some bells.


GrampaJohn 6 years ago

Well, for that it might be worthwhile to cancel my Bell Landline account at $35/month and use this instead. The only downside would be that the Hub would have to be powered up for 16 hours per 24. The upside would be that I can shut down the hub for the Telemarketer peak time at around dinner time.


GrampaJohn 6 years ago

Well, for that it might be worthwhile to cancel my Bell Landline account at $35/month and use this instead. The only downside would be that the Hub would have to be powered up for 16 hours per 24. The upside would be that I can shut down the hub for the Telemarketer peak time at around dinner time.


Renn 6 years ago

When the W35 Hub first came out, the phone option was an extra $15/mth. I just checked and it's now an extra $25.

http://www.rogers.com/web/content/internet-mobile/...

If people decide to enable the phone, there are a few things to be aware of. The Hub does not come with a backup battery. If you loose power to your house, you will loose the Hub. You would need to get some kind of power backup system for it. Also, if you dial 911, the Hub uses the cellular network and is not registered to your house address like a land-line phone. I think you can register it through Rogers so if you do need to dial 911, an address will show up to let them know where the call is coming from. On a positive note: since the Hub uses a cellular phone number, it shouldn't show up in the local phone book. Ours shows up because we transferred our home phone to the Hub and kept the number.


Brian M 6 years ago

Before you change your home phone over, you may want to check this out.

http://communityforums.rogers.com/t5/forums/forumt...


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Thank you for the link Brian M. There is some important information in that forum if you intend to use the W35 with the phone plan.

And Renn, thank you for the update on the pricing plan and the 911 info, etc. One of the comments in the forum that Brian refers to talks about getting the number added to 411.ca and problems with that.

All-in-all, I'm glad that we didn't go with the phone since it wasn't able to support the 3 distinctive rings that we need.


GrampaJohn 6 years ago

OK thanks for that information. The Battery would be no problem because I have my computer and peripherals (including the W35) hooked up to a UPS. But if it costs $25/month, I just don't think it is worth it. But it would be nice if was a lot cheaper to have as an emergency backup phone. I guess a pay-as-you-go cel phone on a basic emergency plan may be a better deal.


apd7 6 years ago

Anyone find a fix for the voicemail notification? Any help would be great. Thanks.

Andrew


Granny's House profile image

Granny's House 6 years ago from Older and Hopefully Wiser Time

Do you HAVE to HAVE some kind of internet. My son has none, not even dial up. Could he use this??


ptittle 6 years ago

Hi all -

I've got one of these and now that i'm working inside instead of on my porch, the signal (wireless laptop) is not consistently "Excellent" as it used to be. I'm thinking of purchasing a repeater. (the distance to my inside work couch is about three times as far, about 30', as that to my porch work couch, about 10' - from the router itself, connected to the outside antenna).

Advice, personal experience stories, welcome!

ptittle


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Granny's House

This device is used to access the internet. It uses the cellphone network to access the internet and allows you to share it with up to 10 wireless computers and up to 4 using ethernet.

If your son is only wanting to network his own computers together then this would work but it is overkill for that. A wireless (or even wired) router is an inexpensive way to handle that.


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi ptittle

When you say that your signal is not always "excellent" does that mean you are experiencing problems with the connection? It is possible that you may not have to do anything as your signal does not always have to be excellent to access the router.

If you aren't having issues when trying to access the internet (at least no more than you did from the porch) then you don't need to do anything.

However, if your connection to the router seems slower or disconnects a lot then you might consider using another wireless router that is connected to your W35 via ethernet. There are some setup changes you'll need to make to the IP address of the new router to make everything work together. Some of the visitors here have done this in the past and may be able to share their experience.

I haven't done this myself although I've been planning to do it when I get the time. It seems I never do though 8=)


ptittle 6 years ago

Hello LoneWolfMuskoka -

When I say not always 'excellent' I'm referring to the internet icon on the bottom right pane of windows that says signal strength is either 'excellent' 'very good' 'good' or 'poor'.

On the porch, as I recall, it was always 'excellent'. Of late, and I think it's coincided with being inside and three times further away, it's usually 'very good' or 'good'. And I think it does seem slower. (Though I was also interested to read another person who said google on firefox was getting problematic - i'm always on google on firefox - so I just downloaded chrome this afternoon to see...)

No, no issues at all trying to access the internet. Though I've had to disable and connect again, despite a 'very good' indication, b/c google sites stopped loading and timed out and outlook express couldn't retrieve mail. so I don't get what that's all about...

Okay, interested in hearing from people who've done the ethernet combination. I buy another router and connect it to the Rogers hub at one end and to my laptop on the other? I don't recall the Rogers hub having an ethernet input... I know it has a phone input - though I've decided to keep my landline phone...

No disconnect problems though.

ptittle


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

It sure sounds like you don't need to worry too much about your situation then. Good and very good connections won't slow you down.

The thing to remember is that you are dealing with multiple connections whenever you use the internet. First, your computer to the W35 is one (that is the one that you're describing).

Then the W35 connects to the cell tower (which is where most of the disconnect/reconnect trouble is happening).

The tower then connects to Roger's network somehow (don't ask me exactly how though 8=) and the slowdowns usually happen in here as the cellular and data traffic ebbs and flows.

Then there is the connection(s) between the web site hosts and the Rogers network that can add to the speed issues as can the load on the web site server.

With the Google issue, that seems to be related to one of the network protocols and I believe that the fix was to use a different DNS server. I don't recall the exact details but I use OpenDNS and I haven't had any problems with Google sites since then. You can try to Google "using OpenDNS" for instructions (if you can get to Google 8=)


ptittle 6 years ago

fantastic, thanks LoneWolf for the help and for maintaining this site!! (I've recommended it to a neighbour who has also recently gone the Rogers route - as that's the only option here, an hour north of you...) ptittle


Rockin Rog 6 years ago

Looks like ice or snow affects the signal ha! I'm in my basement tonight as it's nasty outside here and I've noticed my W35 is only locked into 2 bars...normally it's 3 (out of 4 full). We are getting a good freezing rain storm here now...just thought I'd throw that out there... Oh I have a 800-1900MHz Yagi outside...

Downloads are just above 3Megs normally 4-4.5Megs.

Anyways, to ptittle yes you can add your own router...or repeater to the W35.

I actually am running my own D-Link Dual Band router and an N-Repeater.

However, as LoneWolf said..it's hard to blame your distance on your connectivity issue since your still getting a good-very good signal on your laptop's wireless signal. With either you should not have any issues loading web pages.

I did find the wireless side of the W35 to be...well...something to be desired.

Here's what you can do...and yes the W35 has 4 ethernet ports on it...look at the back of it...there up there!

If you want to try disabling the W35's wireless and run your own brand wireless router than do this...Remember this solution won't have you plugging your laptop into the routers ethernet ports from the front porch as the router will stay connected to the W35 and will become the wireless access point to the W35. Before I start it would have been nice to have known what brand of router you are going to use, it would eliminate me guessing atleast for a Linksys or D-link.

Before you start disconnect yourself from the W35 (if your wireless then disable the wireless easy enough).

Next you have to change your Ethernet Adapter (not wireless) to an IP of that in the range of your routers. For example if your router is Linksys then it's 192.168.1.1 .... So open the Network Adapters Properties screen on your Laptop...right click the Local Area Connection Adapter...Properties....double click on TCP/Ip v4 then change to the following IP 192.168.1.10 Click OK and close any programs running.(remember we assumed you are using a Linksys router here otherwise if D-Link you'd have set your LAN adapter to 192.168.0.10 ...

Click OK, close any running windows.

Now Plug your PC/Laptop into the Linksys/D-Link router (ethernet cable from the PC to the router’s LAN ports not WAN port).

Open up either Internet Explorer or Firefox.

If you have a Linksys router type 192.168.1.1 in the address bar, if you have a D-Link Router enter 192.168.0.1 then hit Enter. Now enter the username and password (at default the username is admin and password is admin or blank...your manual will tell you that).

Now once inside you are looking for the page that allows you to change router settings. You'll want to give the router this IP 192.168.1.2 regardless of what brand of router you own. Click save..reboot whatever it asks.

Now you'll be disconnected from the router or it will hang...obviously cause you changed it's default IP...SO, after alittle time enter the IP of 192.168.1.2 into your web browser and hit enter.

Again enter the password and username.

Now, look for a setting in the router to disable the DHCP server (it should normally be where you changed the IP address a moment ago). We are going to use the W35 as the DHCP server so disable the routers.

Now click Save Settings....

AGain in the router under wireless settings look for Wireless Network Name or SSID and change it something you recognize when scanning for wireless networks later on. Then Enable SSID broadcast, also you can change 802.11 mode to allow just N or both N & G wireless devices to connect...whatever...

Now click Save Settings...Done.

Ok...your done with the router so unplug yourself from it. Now again you want to open up Network Adapters on your Laptop...Right Click Local Area Connection (not wireless)...Properties...Double Click TCPip v4...place your cursor into the Obtain an IP Automatically...Click OK and exit.

Now right click the Wireless Adapter and Enable.

Now plug the router into the W35's ethernet port. (Remember to have the ethernet cable plugged into the LAN port of the router and NOT the WAN port on the router...WAN is where you'd plug in a High Speed DSL or Cable Modem).

Ok...you should be good to go now...assuming everything went ok...you'll now be able to connect wirelessly through your router which should offer a more robust connection to your W35.

Was this all clear as MUD? ..LOL Rog.


Geezer 6 years ago

Well, so much for nice fast speeds and stable Internet access! For a few days now I have been subjected to 2G Internet access (about the same as dialup). Rogers "Support" will offer no clues as to why this is and what they are willing to do about it.

Beware Rural Rogers Hub Customers!


Geezer 6 years ago

Well, so much for nice fast speeds and stable Internet access! For a few days now I have been subjected to 2G Internet access (about the same as dialup). Rogers "Support" will offer no clues as to why this is and what they are willing to do about it.

Beware Rural Rogers Hub Customers!


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Geezer, if you know anyone that is using a Rogers iPhone or Blackberry then see if they're getting 2G as well. There could be a problem with the tower and it seems that support either doesn't know about it or doesn't want to admit it.

I had a similar problem when I first got my hub and support wanted me to exchange it. The next day my neighbour complained about the 2G connection he was getting on his iPhone at the same time my hub was acting up.


Geezer 6 years ago

An update: I pestered Rogers throughout the day and evening and today when I checked on my email, I had a full 5 bars of signal and I am back to 3G+. I guess it is a case of the squeaky wheel...

Here is what was happening: I would start up the hub and it would show 5 bars but no 3G or 3G+ would show up. The result was really great signal strength but slow speed. I then reset the hub via the browser interface and it would have only one bar of signal but it would be a 3G+ connection. The speeds were much better with this condition than the strong signal 2G access. There must be three separate signals (2G, 3G and 3G+) that the tower provides with each lower one being a fallback and I would further guess that the 3G/3G+ transmission was on the fritz yesterday.

Anyhow, I am not nicely calmed down and enjoying my improved access...


LoneWolfMuskoka profile image

LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada Author

Hi Geezer -- is that a typo in the last sentence or a freudian slip 8=)

The 2G signal is stronger than the 3G or 3G+ and they do fall back as you've described. If the tower can't give you a 3G+ it tries 3G and then 2G. You'll be stuck at that for a while until you reset the hub or it times out (I'm not sure how long that takes).

Glad to hear that it's been corrected and that you're enjoying it again!


HeMan 6 years ago

I have a turbo hub from bell and am trying to configure it to access an exchange server for outlook which times out all the time.

Also, I can seem to pass through the hub from the lan ports.

Any help would be great!


Rockin Rog 5 years ago

Hey HeMan, does this article I'm going to link you too kind of pertain to you! I'm thinking it will in ways especially Public IP since if your trying to do anything to be seen on the internet with these Rocket/Turbo Hubs then (atleast with Rogers) you will have to purchase for $10/mnth a Public IP like I do with Rogers so I can be seen and forwarded too (hence online gaming...ports).

By Default these Hubs have Private IP's therefore you are hidden behind (firewalled) from Bell and are forwarded through their servers (DHCP).

What you may want is to be given an IP from their DHCP server to setup your server etc.

Call Bell if so and request a Public IP if this is needed.

Anyhow, here's a good MS Exchange tutorial

http://www.msexchange.org/tutorials/MF002.html


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Rockin Rog, thanks for jumping in to help HeMan. I must say that there is a great bunch of folks who keep this article hopping!

Thanks all!


HeMan 5 years ago

Thanks, Rockin Rog.

I wil go through it tonite. However, the exchange server is at my work office. When I used dial up or the turbostick, everythings was fine but the hub seems to be firewalling the reply back from the server.

Hopefully, I can figure it out.


Dan 5 years ago

Here's the update link for the Bell W35 Turbo Hub ...

http://support.bell.ca/en-on/Mobility/Smartphones_...

Enjoy


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Thanks for the link Dan. I hope that Rogers has an update coming soon.


John Griffin 5 years ago

I just took a good look at the Bell update file and it bears the designation 13B001. The one that drives my Rogers W35 is 13A, so it is still at version 13, but I would guess it has a few bug fixes (hopefully). So, why is Rogers dragging its corporate feet? They usually beat Bell out the gate.


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

I have the same question John. I'll be getting a replacement hub this week (finally got around to calling tech support to arrange the replacement) so I'll be back to 13A again. Hopefully 13B will be fixing some of the problems with the lockups.

The 12 release didn't seem to have that issue at all.


HeMan 5 years ago

Put the fix in my hub and it is running 13B. I will be monitoring the stability. Did not notice anything new in performance yet.

I think I have also resolved my issues with the internal LAN. My Linksys router won't pass through data. Its old so I am getting a newer one.


John Griffin 5 years ago

Well, Rogers has just invited me to submit an online survey rating their service. I wonder if they will even read it. At least a chance to get stuff off the chest...


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

I would hope that they read the comments but I expect that they only look at the numerical data.

Just remember to keep the four letter words to a minimum 8=)


Jason 5 years ago

WRONG PASSPHRASE!! Invalid passphrase!!

I've set two hubs up before by entering that passphrase from the back

Of the device......in uppercase! And it's worked as it should.

Tonight a friend asked me to set theirs up.

Everytime I entered the passphrase it told me it was 'invalid'.

Tried it on their Mac laptop, on their iPad, on their PC, and even tried entering it on my own iPad and iPhone and each time the same version of the error!

Has anyone else had this issue.

I didn't get the passphrase wrong. It's exactly as written on the back of the hub.

Please help!!


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

It is possible that the hub has been factory reset, which changes the passphrase. Try hooking up an ethernet cable to the unit and connecting that way.

You won't need the passphrase since you're bypassing the wireless. Then you can log in to the W35 and see what the passphrase setting is and change it if you want to.


Jason 5 years ago

Thanks LoneWolfMuskoka!

Very fast response!

Is it complicated to log into the W35?

Thank you!


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Hi Jason

Sorry that this response wasn't so fast -- I was out of town for the day.

Anyway, it is pretty easy. Open your browser and go to http://192.168.1.1 which takes you to the admin screen. Your password should be "user" unless it has been changed. I can't remember if the factory reset affects this or not.

Under the Wireless Lan tab you'll see the options to set the Network Name (SSID) and the passphrase. Then click on Apply.


Polaris 5 years ago

Anyone else try the new firmware 13B, available at the Bell website ( not Rogers) ?

Any reason to not go for it? Any list of what it fixes?

polaris


Polaris 5 years ago

Pointer for R13B Firmware file from Bell

http://mobilebusiness.bell.ca/SoftwareLegal.aspx?i.../ericssonturbohubsoftware&utm_campaign=online


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Hi Polaris

I've heard of one person who tried it and has found that it doesn't seem to have any bad side effects. They haven't reported back whether or not it has helped any though.


Polaris 5 years ago

Thanks, I'll give a whirl in day or so.


Harry 5 years ago

Are all you guys serious? ive been using mine for over a year because i have no other option and i have to say this is the worst internet service i have ever seen. Speeds are comparable to dial up during high traffic periods, Price is outragious, at $100 per month for 10 gigs and $30 per gig over that !


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Hi Harry

I'm not sure who's service you are complaining about since Rogers' plan is cheaper than what you're talking about. And having suffered through dialup usage for over a decade, there are very few time periods where the Rogers hub has delivered such poor performance. Even when running 2G it still beats dialup.

There are always other options. You can use dialup from anywhere. It sucks but your costs are stable and low. You can also try satellite. It sucks and there is the time lag and high up front costs. But the monthly costs are stable and it is faster than dialup.

Most other options depend upon your location (including cellular). Look for WiFi options.

If you are getting poor speed then you might be getting the 2G signal rather than 3G. If that is the case then you should have complained to who ever you are getting service from about it long ago.


Renn 5 years ago

It sounds like Harry may have the Bell Hub. I know with any Bell Internet, they really charge you a lot if you go over the cap even on DSL. Rogers has $10 per Gig when you go higher than 10Gig.

http://www.rogers.com/web/content/internet-mobile/...

I can see Harry paying close to $100/mth if he has the phone enabled. It costs $85/Mth for Rogers and I think Bell is the same. With taxes, that would be close to the $100 he's talking about.

As far as poor speeds, I've downloaded quite a bit lately and most times the speed is from 400kbps to 600kbps actual download speed. (We downloaded the show Merlin season 3. Great show). The only real slow time is when the kids get out of school (3pm to 6pm) Either than that, we don't have any problems with speed.


Rockin Rog 5 years ago

About speeds...I'm very impressed still! With Rogers that is...but a few people around me now have the Bell Hub and they are just the same..HAPPY! Smiles across the farms now hurray. 400 500k download speeds across the board Bell & Rogers up here in Northern Ontario (Algoma East Rural Areas).

I can stream radio glitch free 24/7 while download updates/files at the same time and even watch youtube simultaneously...that's amazing for us! GO ROGERS

Anyways, here's another plus for us northerners...thanks to all involved!

http://sootoday.com/content/news/full_story.asp?St...


Brian 5 years ago

Hi! I have a question for Lone Wolf, please!

Reference 13A and 13B. What is that exactly?

Thanks, Brian


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Hi Brian

Those are versions of the firmware that is installed on the Rocket Hub. 13A is the one that comes with the units. 13B is a newer release from Ericcson which Bell has released for their customers.

I haven't heard if Rogers has released it for those of us on their system yet. I haven't checked it out for a couple weeks since I've been busy recovering from a hard disk crash -- backups are sure great!


Brian 5 years ago

Hi! Anyone using rogers talkspot feature with the hub?

Thanks,

Brian


John Griffin 5 years ago

Not much action here for three weeks. I assume that the Rocket Hub network wrinkles have largely been ironed out by Rogers. Judging from my own experience, I have had very few disconnects and not much in the way of slowdowns (except during heavy traffic times). In this forum, I would guess that no news is good news.

But I would like to see Rogers update the firmware to the same level that Bell users have been able to put on their Hubs.


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

It has been pretty quiet around here John. I don't think the wrinkles are all ironed out, but there don't seem to be any new ones so there's not much to say.

I'm still hoping for the new firmware too.


heybigbrother 5 years ago

I bought one last week from Rogers and love it. We're 10 km NE of Coldwater. Amtelecom (now Eastlink) was giving poor service for DSL. We were down to 150 kb/s. Two nights ago I got 5 Mb/s download speed on the rocket hub. woohoo. They are like an Xbox though - they get quite hot to touch. Recommend you turn off when not in use. The aerial is a must to get better-than-DSL speeds.


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

@heybigbrother, make sure that your hub has access to good airflow. They really need it.

Apparently you can reduce the signal strength for the wifi if you don't need full strength in your setup. I've heard can help with the heating issue. I haven't had to worry about it myself since my hub seems to have enough airflow to keep it reasonably cool.


swerve 5 years ago

hi all,,,im thinking of getting a rocket hub,just wondering if any one is also using it as there phone service,and if so,how good is it as a phone?is it costly?is the billing like a regular cell phone?thanks for answers if any,,,,,swerve the merv,,,lol


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Hi swerve

I know that there have been problems reported with the message light and call display not always working properly, but since I don't actually use the phone service myself I can't say for sure if those problems have been fixed.

Hopefully someone who is actually using the feature will be able to help you out with it.


swerve 5 years ago

ok,,thanks for the info lonewolf..


ruraltechie 5 years ago

we;ve had the Rogers rocket hub (netcomm 3g10wrv) since last August. Started with the Bell Turbo Hub but returned it within a week because we had already tracked towards way more $$ than I was willing to spend. In Dec 2010 we had almost 40GB usage and yet our bill was $110 which works out to $60 for the first 10GB and $5/GB for the next 10GB (which is what our plan says since we got it before Rogers hiked it to $10/GB (still better than Bell at $15/GB). I googled it and found that some forums say that Rogers has an undocumented cap of $50 over the maximum charge. We use about 16-17GB each month so we usually pay close to $100/month (plus 3 BlackBerry Torches at $60/month each). It would be good if Rogers actually did cap out at $110/month for the Rocket Hub because then we could watch YouTube at home instead of at Starbucks.


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Hi ruraltechie

How do you like the Netcomm unit? I'm still pretty happy with the Ericsson but I wish that it didn't lock up so much.

How do you end up using 16-17GB per month? Do you do a lot of games or video? I'm running between 9-12 myself, but we tend to limit the video as much as possible. It's pretty hard though -- especially with a pre-teen in the house 8=)


Not so Happy 5 years ago

I am about to scream. After 15 months of Rocket hub use and putting up with slow speeds due to congestion our Rocket hub died. They switched us out last may to ensure that the hub was not the issue. Turned out the old hub was fine. Not the problem. Now our new (9 month old) hub has a major problem. It dies at random times and needs to be unplugged in order to get it working again for some unknown amount of time. So much for getting the home phone. Also, the warranty on the hub is based on the first one. You remember, the one they switched out. The one that was working fine. Now they want me to pay $100.00 for a new hub and $35.00 &%#@#$ fee. So they have a piece of hardware that is warranted for one year but hook you to a two year contract. If the hardware fails so do you!!!!!!! All this on top of a service that gouges for use. A company that thinks 10 gigs a month is "a lot". C'mon rogers! Get with the times. 10 Gigs is chump change. More like 150 is getting high. Telus gives a limit of 250 out in Alberta and BC. Now thats more like it. Meanwhile Rogers raises their price to $10.00 from five when Netflix came to Canada.

Mark my words. Soon there will be no Sat dishes. Everything will be over the internet and I WON'T be with ROGERS.


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Not so Happy, I understand your pain. The cost issue is one that needs to be dealt with but unfortunately, the only other option for most of us is Bell which isn't any better.

Hopefully this will change in the next year but I'm not holding my breath. I have to remind myself what life was like with dialup.

When you say that your hub keeps dying, are you saying that it locks up? Have you tried using the admin screen to restart the hub? Usually the connection from you PC to the hub is still active and you can do that. You are still out of phone contact while the hub restarts though.


Not so Happy 5 years ago

All we can do is wait. I have friends that use 150 gigs or more per month. This is without even trying. With Netflix, Youtube, emails with large (15megapix photos)several computers and several kids doing homework and surfing etc. 10 gigs is nothing. As time goes on gigs will become terabytes just like our hard drives. Rogers and Bell are tightening the noose while other cities are totally free wifi, Canada has the highest use of internet and the worst infrastructure, laws, pricing and management. C'mon Optick can't wait. Rogers and Bell had better change their tune and drop the greed. When other companies move in, and they will, Rogers and Bell will have to open their purse strings for those that will still have them as IP's.

As for the hub, internet just stops, Server not found. Random time, random amounts of time. Face of the hub shows 3G+ bars the antenna and globe but no internet on Wifi or ethenet. Unplugging it for a minute or two may or not fix it for one or two minutes or an hour or so. Who knows. How can you do your banking under those conditions. Why would I get the home phone set up with this reliability?

Ontario needs to put some money into rural internet. DSL, FIBE, Line of Site, Wireless, whatever. Internet is now a necessity especially if you have kids in school at any level.


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

The biggest problem that we face in Canada is the lack of population density, especially outside of the GTA and other major cities.

Most startup companies will aim for the low-hanging fruit in the populated areas.

The government put a lot of money into providing WiFi towers in the Muskoka region and they claim to cover 85% of the population now. I'm right in the middle of 3 towers and can't get a signal due to the topography (one neighbour can). But from what I've heard the bandwidth isn't so great although it still beats dialup or satellite.

As for your unit stopping, if unplugging and plugging back in doesn't work every time then it doesn't sound like the unit itself. I'd suspect problems with the tower. One thing that I've noticed with mine is that a restart from the admin menu or unplugging for a second will always clear it. Powering off and on doesn't always work though.

I would sure love to see cable internet in my area. It seems that the cable run stops a couple of km from our house. But when I contacted Rogers and the local cable company it seemed pretty clear that they have no intention of bringing it any further in the near future.

I hope that the usage limits will increase in the next year. I agree that 10GB isn't much in today's world.


Joe 5 years ago

I have the same problem with my Rogers Hub that most complain about - dropped internet even when the 3G and wireless are strong. I read that switching the DNS settings might fix this, but can't figure out how to manually change the DNS on the hub. Is this possible?


Joe 5 years ago

Here is a comment from another forum re: the NetComm, but my question is whether it is possible to apply this fix on the Ericsson W35.

Simple Fix

Reviewed on Sunday December 26, 2010 by Kevin, GTA Ontario Canada

Good unit but flawed DNS. The problems with this NetComm Rogers Rocket Hub can be fixed by changing the default DNS server. Open your web browser and enter 192.168.1.1 default login info is admin for both boxes, then go to Advanced menu >DNS > uncheck box Use Automatic... > new lines appear for Primary and Secondary DNS. This is a good site for picking fast free DNS servers. www.grc.com/dns/benchmark.htm


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Hi Joe

I'm actually on vacation right now so I don't have access to my hub to test this out. I hadn't heard that changing the DNS server would fix this problem but I do know that there are some pretty good DNS servers out there.

They have been known to speed things up for some people. I used OpenDNS when I was running on dialup and found a bit of an increase in speed.


A Friend  5 years ago

I am hear to show you all how to fight the big monopoly of Bell, Telus and Rogers and their strangle hold on the Canadian internet users. Please go to a site called "SaveOurNet.ca This site will allow you to email direct to the people in politics who have the ability and responsibility to regulate the internet and the laws that govern it in Canada. These companies charge $10.00 or $15.00 per gig in some cases when they are actually only worth fractions of cents to the service provider. This is out and out gouging. The internet is free people. Yes you should pay for the doorway in and out of it but you shouldn't have to pay for how long your in there, where you go and what you bring back. Canada is one of the highest users of the internet (even though Al Gore invented it HAHAHA)but Canada has the worst infrastructure to access and navigate it. The internet is now a necessity for school kids and in many cases for the Canadian consumer. It is now used for registering products and warranties. Rogers, Bell and Telus CAN provide affordable, quality internet to most Canadians and are getting funded by the government to do so. They don't have the right to gouge you when you have one of their services.

Please for the good of yourself and the other internet users of Canada, go to this site and see for yourself. The power is ours. Especially now with Federal and in Ontario, a provincial election on the horizon. You can't lose. Give it a look.


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Hello A Friend

I doubt that it only costs an ISP fractions of a cent to deliver 1 GB of data, but I do agree that $10 is out of line. Even the $5 that I currently pay under my contract is too high.

However, there is a lot of infrastructure that needs to be built and maintained. In Canada this presents a much bigger problem than in the US, Europe or Asia due to population densities, weather and other factors.

I'd like to see more hard numbers on what it really costs to deliver the services.

The internet is not free as in cost, it is free as in freedom. Just getting on to the internet isn't the only thing that costs money. Every packet of information that travels back and forth has a cost.

It appears that the saveournet.ca site is more oriented towards the concept of net neutrality which I am a big supporter of. I think we all need to do our part to find ways to reduce our use of bandwidth so it can be shared more equitably, just like the other resources on the planet.


Goutam 5 years ago

I am planning on buying one, so just though of asking how frequently do you have to reboot this thing?

Also I am a bit confused whether to go for this, cause in India we get speeds of 21.6mbps over 3G and the Ericsson w35 only supports max of 7.2mbps!


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

The amount of rebooting that is needed varies. I think it has something to do with the firmware that is in the unit. Some revisions are better than others.

But some days I don't have to touch it and others I reboot it 2 or 3 times in an hour.

As for the speed, the device is designed to run at a max of 7.2 mbps even if your 3G network is capable of 21.6. It is a bit older than the 21.6 specs for the 3G. I did initially see higher throughput though when the network wasn't crowded.

The W35 is a good unit and a great replacement for dialup or satellite if you can get a consistent signal. If you're looking for something with more speed there are units available that support them and there will likely be more coming that support 4G speeds.


Just ME 5 years ago

Dear Goutam, If you have any other method of high speed internet other than maybe satellite, Run from the rocket hub or bells system and run far and run fast. This system is a great demonstration of new technology but an even better example of what happens when it goes to market before it is ready. In my opinion they have too many people on the servers, the hardware has issues, the tech's are not educated well enough, there are not near enough towers, the providing companies think its a license to print money and the customers are getting high blood pressure. The Bell tech said it best ( when I told him 10 gigs is chicken feed) he said " this is not meant to replace real high speed internet." quote, unquote.So, look for line of sight, WiMax if it is in your area, or the new 4g satellite that is being launched in Ontario in some areas as of the end of March. DSL, Cable and fiber would of course be a no-brainer.


Yah Just me 5 years ago

See, little hic up and two identical posts. I also ordered two packs of vacuum bags the same way. luckily a sharp sales woman noticed and called me on the old fashioned telephone. AHHHHH those were the days.


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Hi Just Me

I cleaned up the extra one for you. Good advice for Goutam (although he seems to be in India so the Bell/Rogers thing doesn't apply). If you have an alternative other than satellite or dialup then that is the way to go.

I'm surprised a Bell tech would actually admit that though. Their PR department doesn't say that. But the fact is that it is the best we can get out in the boonies for now.


Goutam 5 years ago

Thank you for your valuable inputs and suggestions, I am on a good WiMax connection already. :)

My initial requirement was for a Fixed Cellular Terminal, and then I came across the Ericsson W35. Had the speed not been a max of 7.2 I might've already got one by now :) Still trying to get in touch with Chinese dealers if someone can pull a cheap one out for me.

One question here, are these hubs from Rogers and Bell network locked?


A Hub users 5 years ago

I believe that the hubs are locked just like your WiMax antenna is. If you are on WiMax and have good speed, I would stay with it as it is not metered (or wasn't when I had it).The hubs are just like a cell phone on steroids built into a wireless and Ethernet hub.


CAP 5 years ago

I'm suffering from disconnects too. It's random but at least a few times a day. It's so unreliable that I'm going to complain, because I feel they are not honouring the contract. My hub shows 3G signal (globe is lit) and I have from 4 to 8 bars at ALL times (whether I'm actually able to surf normally, or requests are timing out.)

I'd at least like to be able to have an online game for a change where I don't get booted!! I'm paying through the nose for this crappy connection. I really wish I had gone with Xplornet after all. At least my neighbour is able to connect consistently and complete his downloads.

I have changed my DNS settings to 8.8.8.8 and 8.8.4.4. as was suggested in another forum, but I haven't figured out how to change the DNS settings for the Toledo Tunneling IPv6 that it seems to use too...

Anyways, thanks for letting me vent!


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

I'm beginning to wonder if this is a tower issue more than the hubs, since I haven't had any problems in the past while. It used to be several times a day but I haven't had to reboot the hub in a week.

I haven't changed anything in that time and as an online entrepreneur I'm online for hours on end. You can probably bet that I'll have trouble now though 8=)


Brian 5 years ago

Good day! LWM, I have a question, please. Cap indicates that he changed the DNS setting. Would this be through the hub admin? I too am having a lot of grief with the E35 and am willing to try anything to improve the performance. Did you change yours from the default? Message for Cap - you do not want to go to xplornet - trust me!

Thanks - Brian


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Hi Brian

I haven't changed the DNS settings on my hub and from a quick look I'm not sure how you would do that. The Internet page shows the settings but I don't see where you could change them.

CAP, is it possible for you to provide a link to the forum post you referred to?

On my original unit I had changed the apn file so that I could access the Rogers web site. But with my replacement unit I didn't do that since it no longer seems to be an issue. I haven't changed any other settings on the unit. There may be some way to change things by changing that file.


Not So Happy 5 years ago

Well I finally got Rogers to send me a new hub under warrenty by some fancy computer work some charges and credits and I pay $0.00. Problem is the new one behaves like the old one. Cuts out while showing good signal, 3g+, and the globe. Reset and its good again for a while. SOOOOOO not the hub. Must be the tower or system somewhere down the line. Who knows. This is certainly not worth the $$$$ were paying. I'm putt'n up a 60 foot tower and going for line of site this May.


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

I'm still convinced that there is a problem in the firmware. When I had the downgraded firmware (which I don't recommend because of other problems that it causes) the unit handled disconnects at the tower properly. It would die and then reconnect on its own. The current firmware seems to not realize that the connection was broken and doesn't try to fix it.

Let us know how the tower works out when you get it up.


Not so Happy 5 years ago

you are right could be the firm ware too. but a new hub is not the answer.Maybe a newly designed hub and larger faster servers with more towers. Thing is, nobody wants towers in their backyards but everyone wants a cell phone that works well.


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Your comment about the towers is spot on! Too bad there isn't a more esthetically pleasing way to build them, especially in the rural areas.


Not so Happy 5 years ago

In the states they are building them to look like trees.


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

That's pretty cool! They'd probably still look out of place but not as jarring as a bare metal tower.


Bob 5 years ago

Just a headsup to everyone If you have a public IP and are suffering from dialup speeds and disconnects. For the last month I've been on the phone with rogers every single day telling them my problems and they've been giving me the same bull crap. Reboot your hub, Re-point your antenna, It's your computers/iphones/xbox/etc.

Today I did some trouble shooting of my own. I found if I removed the setting they give you for the APN when you signup for the public IP everything is fixed. We've had the public IP since September without any problems until about a month ago.

Now we're getting speeds I haven't seen since moving from T.O years ago.


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Thanks for the headsup Bob. Has removing the APN setting had any side effects related to the public IP usage?


Bob 5 years ago

Right this minute there are no side effects, I got it so we would be able to play on-line with our ps3's. If/when psn comes back on-line we would need it to play again.


JD 5 years ago

I am using the rockethub for approximately 8 users in a downtown toronto office tower.

I set it up approximately 2 months ago, and they have been using it ever since with no major issues. Over the last two days the internet connection has dropped several times and does not restore even after power cycling. The only way I have been able to get it back is by resetting the device from the 192.168.1.1 admin portal.

Anyone have similar issues with E35 or aware of 3g outages downtown Toronto?


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

JD, this has been an intermittent problem with rural users (some users have found it more than intermittent). Some times it is worse than others.

I downgraded the firmware on my previous hub and this problem went away, however I could not log back into the admin section of the hub after that since the old firmware uses a different authentication database. But the lesson seems to be that it is something in the firmware.

The other possibility is that there is something in the towers that is causing the problem. I may have just hit one of the longer "no problem" times between the downgrade and the replacement unit.

Unfortunately, Rogers has not packaged the latest firmware from Ericsson yet. Not sure what the delay is since Bell has rolled it out for their users. I haven't heard any news about whether this particular issue has been dealt with in that firmware.


Free Man 5 years ago

Just put up a sixty foot tower and got line of site. Anyone want a slightly used Hub?


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Free Man, what kind of cost did a 60 ft tower run you? I was thinking about it at one point but couldn't get a guarantee that I'd even get a reliable signal. Plus I would have had go much higher than 60 ft.


Brian 5 years ago

I realize that there are not many if any alternatives to the hub but it really burns me that the service is so darn poor when you need to use the internet. In the mornings I get fairly decent reception but in the evenings or weekends watch out. To try and complete the census was just impossible on Sunday PM. Kept getting tossed out and rebooting. It is so annoying. No help from our friends at Rogers. "Must be interference in the area": etc. etc. I too would try an antenna if I felt for a moment it would help. What is most disappointing is Rogers. Are the service people being dishonest with us or are they just plain incompentent. Hopefully this meaage gets out. I am 45 minutes from Toronto but might as well be 45 hours when one considers the extremely poor service. What about a Rocket stick? Is it any better. Thanks for helping me vent. Oh yes! One last thing - AHHHHHHHHHHHHHHHHH!

Brian


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Luckily, I haven't had a terrible experience with my hub except for a couple long weekends and during the G8 when there was a lot of cell traffic that took priority.

I suspect that you are on an overloaded cell -- probably all commuters who come home from work and overwhelm the cell. Not likely interference.

As for the service people, it is hard to tell which one it is. I suppose it could even be a bit of both.

Good luck, and hopefully you'll see an upgrade to the network in your area soon... or have a better alternative come along.


Free Man 5 years ago

I was lucky. Got the tower for free. You can buy the sections for about $100.00 per 10 foot section. They should then be guy wired if they go more than 20 or thirty feet above the last secured section. I put up 50 feet with a 10 foot mast (pole) the rest of the way. The company I went with came, for a fee, and told me how high I needed to go. Also as an aside, explore net is launching 4G sat internet and point to point in Ontario. Definitely worth a call to their office.


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

That sounds about right for the cost of the tower that I was hearing. The setup of the tower was on top of that and the best I could get about a signal was "probably". They went 30 ft above my house and didn't get anything -- which is too bad since I have an existing antenna tower that would only need an extra 10 feet.

Unfortunately, the ridge that runs to the SW of my house blocked the tower and I would have had to put the tower on the ridge (free standing and clearing 80 ft trees) and then run at least 100ft of cable. And that wouldn't guarantee anything.

So the appearance of the Rocket Hub at that timeframe just made the decision so much easier.


Brian 5 years ago

I see whereas several people have put up antennas / towers for their hubs. Certainly interested to hear about their longer term success. I have been hesitant as I am not really sure it will help all that much. Need encouragement. Comments appreciated.

Thanks

Brian


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Brian, how strong is your signal according to the Hub? I only get 1 or 2 bars (sometimes it doesn't even register) and it doesn't seem to affect the performance.

Watch to see if it dropping into the 2G mode. If the 3G logo on the hub disappears then you're dropping into 2G. But basically, I believe you're dealing with traffic on the cell network since it seems to be time specific.

Maybe one of the guys or gals out there that have tried an antenna can tell us how it's worked out for them.


Brian 5 years ago

LWM - my reception is similar to yours - one or two bars and on occasion zero bars that does seem to make any difference. Holds at 3G - does not default to 2G.

Your suggestion that my problem may be related to traffic makes sense. That being the case will an antenna help the issue or "no difference"?

Thanks for the input.

Brian


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Brian, my gut feeling is that the antenna won't make a difference. However, I've never tried one myself and I'm not an expert by any stretch.

Do you have a location that you could try moving the hub that is higher in the house? You might see a stronger signal. If you try it there for a couple days to see how it handles then you'll know if a better signal is an advantage for you or not.


Brian 5 years ago

Thanks for the input. I have tried placing the unit in various areas throught the house (we live in a bungelow) and really no difference. I place it as high as possible (7 feet from the floor) on a window ledge. Would like to hear from someone with a similar reception that installed an antenna. In the meantime its back to the drawing board. Thanks again LWM. Really appreciate your guidence. Brian


Jonathan 5 years ago

I have one since last summer (Drummondville, QC area).

Everything is fine with it, always over 5mbs with it, without antenna. I have 5 bars most of the time(sometime four).

My only 2 complains is that I sometime need to disconnect it a few second because the internet is ''frozen''. Happen around once a month... Also it's totally unable to connect my xbox to it and the super crazy great Rogers tech support tells me after 45 min waiting to ''look at the forums for a solution''. WOW...

Work well with all my other device (Macbook Pro, Nexus S, iPad, Blackberry 9700/9800, Windows laptop...)

But, once my contract is over, I'll get a regular connection. Similar speed, higher gap, cheaper...

At least I'm on bill 60(QC only), which means my early cancellation fee is still affordable!


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Hi Jonathan

There is a way to use XBox with the Hub but you need to get a Public IP (extra $10 per month here in Ontario -- I assume the same in Quebec).

Check out http://hubpages.com/technology/XBOX-on-Rogers-Rock for some information and links on how to do that.

I do agree that if you have options like cable or DSL then you are much better to use those than the hub or other cell service, unless portability is a requirement.


An antenna user 5 years ago

I had minimal signal and worse, I wanted to put the hub in the basement. So I got a directional Yagi antenna, some good low loss cable and the connections and did end up with good reception. One step is to locate the Rogers towers near you. You can do this by googling Canadian cell towers map and finding one near me. then I pointed it in that direction.


Brian 5 years ago

Attention Antenna user: Question please: How far are you from the tower and is there a clear line of site?

Thanks,

Brian


Antenna User 5 years ago

I am about 10 km from the tower and I don't have a clean line of site. Cell signals don't need a line of site or I would be sunk. Rogers tried to use that whole foliage thing on me too but, think about it, your cell is not affected by the leaves and line of site. Turned out to be high traffic volume on a highway near the tower. Voice has priority over data. Another important thing is to get good cable for the antenna. You need more than run of the mill coax. You need low loss LMR400 cable. I have trees and hills between me and the tower.


WIredWoman 5 years ago

I'll say it's a miracle!! After many years of Bad bell line service 24kbps and many expensive years with satellite and xplornet (and their service sucks) -- I am one happy woman in Haliburton tonight with 2 to 5 mbps on the rocket hub. I opted for zero plan which means I bought the Rogers hub outright but that is still less than satellite for the season. We are within about 10 miles as the crow flies of the new tower on HWY 28 but what I understand in researching the technology is that line of sight is irrelevant. I bought the hub outright and had 14 days to return it so it was worth the time to test it. I'm not sure how the stick is but the hub is certainly worth it for me.


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Hi WiredWoman

Did you get the W35 or the newer Netcomm hub? We'll be waiting to hear how it all turns out! Let us know how the speed reacts on long weekends when the tourists come with their iPhones and Blackberries.

Muskoka is pretty decent most of the time but long weekends can be a drag.


udunit 5 years ago

The Hub is GARBAGE!!! The only worse this is Rogers support. I've had the hub for just over 2 years.1st one quit just 4 months into it's life. Was dropping call., usb quit and internet was worse than dial up. Rogers sent me a'new' (remanufactured) hub. Worked ok until about 2 months ago. Again with the dropped calls, no internet, powering down on it's own, etc. Called Rogers and now they say that after 1 year into a 2 year contract I have to pay a hardware upgrade of $269.00 to replace the defective unit!!!!! Talked all the way to retentions and the only thing they would do it give me a $50.00 credit for 4 months to cover part of the hardware upgrade but the upgrade would commit me to 2 more years of Rogers agony. Not going there. I'm getting out of this thing this week and will post a Youtube video of me using this junk hub for skeet shooting!!!!


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Hi @udunit

Sorry to hear you've had such a bad experience. I don't use the phone features of the hub, but most people that I've heard from that do have complaints about it.

And Rogers support isn't the greatest as you've come to find out -- but then again, who's is? Most of the internet problems are due to Rogers' network rather than the hub itself although there is one firmware issue that causes problems and Rogers still hasn't released their version of the fix. Some areas seem to have more issues than others.

Let us know when you get your video up. I'm sure that there will be lots of people here who would enjoy it.


Brian 5 years ago

Well! My W35 has expired (as in last gasp). I picked up the unit 18 months ago. According to Rogers this unit has been discontinued and being replaced with NetComm. As a result I now have a NetComm 3G25 unit. Had a ot of problems with this technology over the last 18 months so we will see if the new one is any better or worse. More to follow. As a footnote the Erickson whould have lasted longer than a hear and a half. Gets pricy.


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Brian, make sure to let us know if the NetComm avoids the "disconnect" problems that the W35 suffered from. It has been the one flaw in the ointment for me.

18 months is definitely to short of a lifespan for something like this. Especially when you've got a 2 or 3 year contract 8=(


Brian 5 years ago

LWM: OK have used the NetComm for 10 days now and to this point it is superior to the W35. Faster, fewer disconnects etc. Not required to reboot as often. Now! In all fairness to the W35 it could be that my unit was in the process of "expiring" from day one. Certainly the NetComm runs cool and that in itself should assure a longer life. So! At this point I am happy with the change. I will keep you posted re any idiosyncrasies.


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Thanks for the update Brian. Glad to hear that it is providing a better experience so far. Looking forward to hearing more over the next couple of months. I'll probably be looking to upgrade by the end of the year myself.


Rick 5 years ago

Second Season with a W35

repeat of last season ..... just back on after 11 days.

it's only congestion. and maybe, just maybe contracts get priority over owned units. and voice bumps data.

don't believe a thing rogers tech support says,

they only know what they're told ..... nothing.

the w35 is the only good piece of hardware on the whole friggin network


John Q 5 years ago

Hi,

I have a cottage in the French River region North of Parry Sound and have been using a W35 since mid-May 2011. It was an upgrade from dial-up so we love it. Without an antenna I get zero bars, but with a roof mounted antenna from RF connections and 50 ft of low loss cable, I get a steady 4 bars. I am about 8km from the closest Rogers tower (it's near Ink Lake).

When checking modem speed at www.speedtest.net I get 115ms ping to Toronto, 3.1Mbps down and 1Mbps up. This varies but I haven't noticed a pattern yet. It can be as low as 1Mbps download and 300kbps up.

The only problem we've had in the 2.5 months of use is that occasionally the devices like laptop pc's or iPhones need to have their wireless connections to the W35 repaired. In Windows 7 this works fine with "troubleshoot problems" utility in wireless connections - normally the wireless adapter is restarted. With iPhones you have to turn the Wi-Fi off then back on to restart the service, in the Settings app.


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Hi John Q

I grew up in North Bay across the big lake from you!

Anyway, I'm glad that you're enjoying the W35. I didn't realize that Rogers was still selling that model as they're moving towards the Netcomm unit.

The disconnects are fairly normal, at least in the more rural areas. Sometimes you may find the wi-fi reconnect isn't enough and you'll have to reboot the W35. But it does beat dialup.

You're speeds sound pretty normal. Being in a touristy area, you might find that the speed decreases on long weekends, etc. when there are a lot of visitors with their iPhones, etc. Voice takes priority over data on the towers and I see a hit here in Muskoka.

Thanks for dropping by to share your experience!


rick 5 years ago

i grew up in north bay too, premier rd & jane st

rogers issued a $35 credit for my downtime.

i was going to cancel & do whatever necessary to recover the cost of the hardware

but

repairs or capacity increases were carried out

working good but slower (1 down vs 3-5)

any time there's a problem, it's only rogers

stay on em ...

don't accept it's the hub

support always blames the hub

contact ericsson first


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Hi Rick -- it's a small world! I grew up on Premier Rd.

Anyway, the problems usually are the network, not the hub although there have been hubs with problems. But tech support seems quick to blame anything other than the network.

The first time I had a problem the walked me through a factory reset (big no-no unless you're hardwired to the hub so you can redo all the settings). After 1.5 hours they recommended I take it back to the place I bought it. I waited and the next day everything was fine. Talked to my neighbour and he told me that his iPhone couldn't get a data link that day either.

I did contact Ericsson once and they don't offer support when you buy the product through Rogers (or any other provider). But they were helpful and pointed me in the right direction to get my unit fixed when Rogers gave me bad advice on fixing the firmware.


rick 5 years ago

1094 premier

i sent my log to ericsson last year

they were very helpful

but it was fixed b4 i could tell rogers it was THEIR problem AGAIN

ericsson doesn't want their hardware blamed for others problems

closest neighbour never disconnects and the other side just paid $200 to get out of contract.

again, it's only rogers, every time .....

i've always wondered why they never ask for the log


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Hi Rick. Over the years I lived at 917, 952 and 1033 (we kept moving up in the world 8=)

It sounds like you're located on the edge of the range of the tower. I'm glad that Ericsson was able to help you as well. I don't think that the support techs at Rogers would have a clue what the log meant unless it got into the hands of the tech people. Not likely that the front end support people would be told to ask for it.


jim 5 years ago

I live in a rual area and have this for my family. It works well but the plans are BS. Every month we are over the cap and pay 10 bucks per gig. After looking at their regular hi speed internet plans I feel ripped of.

HUB, 4/5

Plans,price 1/5


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Hi Jim. I know exactly what you mean. It will be interesting to see if things change with the 4G rollout when it finally comes. I'm not holding my breath though.


Brian 5 years ago

Update re Netcomm unit: Had to replaece my W35 (dropped dead after 18 months and Rogers claimed it to be discontinued)with a netcomm unit (a month ago).Similar problems to the W35 - drops etc. No significant difference although it does run cooler. Bell is in the process of putting up a 3G tower (closer) in our area so that may be an alternate. We'll see. In the meantime I have not been happy with the entire concept and will investigate any current alternatives.

Brian


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Thanks Brian. When the netcomm unit drops does it need a restart to reconnect?


rick 5 years ago

it;s only overloading causing disconnects .....

stay on rogers

keep track, don't pay for down time

there's at least one person at rogers that can fix it

and nothing happens still it starts costing em $'s

netcomm's wouldnt even start to work here, w35 great hdwe


Rockin Rog 5 years ago

Still using my Rocket Hub Product: Ericsson W35 Data & Voice Terminal for over 1 year

Product Id: KRC 101 1467/07 R2A

Boot Loader: CXC 172 7029 R1A (Dec 9 2008)

Application Software: CXC 172 7031 R13A (Oct 16 2009)

For the most part I am 150% happy up here in Northern Ontario (near Sault Ste. Marie). For me I have NO disconnects ever, I'm always at 30 to 40 Gigs a month with heavy usage daily (movies, game patches and PS3 gaming)...I use the local phone service on my hub and as of recent I am now enjoying fast downloads 2Megs and up while talking on the phone.

Don't know what changed however before when I was using the phone service my download speeds would take a hit big time...from say 200 to 300k/sec download to a dismal 30k/sec. Now I am throttling at or over 300k down while talking on the phone! NICE!

I don't know, perhaps the towers down in the South have sub-par installers doing the tech work but up here the Rogers Hub service is stable-fast and always connected.

PS. I tried out one of the new NetComm 3G10WVR2 (Black) Hubs and it worked the same...Good! I did like the user interface as it had what a normal router offers which is alot of settings however I've heard that you can't port forward on it which is important for online gaming so I returned it and kept my W35. Also to note that on my W35 I don't use the Auto DHCP feature on my local network, my PC's I set static IP's which apparently (for me) is stable and no disconnects. Perhaps that is why I have no disconnects?


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Rockin Rog, it's good to see you back again! It sounds like you're pretty happy with your unit. The more I hear about people's experiences with this unit (and the NetComm) the more I confirm my belief most of the difficulties are related to the network.

I think that those on the edge of a tower's range will be more likely to have trouble. And those of us blessed to live in an area that has lots of tourists will see a degradation in service as the tourist cell phones flood the network (I see that here in Muskoka during the summer).

All in all, I'm pleased with my hub, and the service gets a "mostly pleased" rating. Still waiting for the price to become reasonable 8=(


Rockin Rog 5 years ago

Well the price albeit high is still better then Bell's Turbo Hub prices. At least Rogers is good enough to accept a max of $125.00 for useage as fair where Bell keeps the cash box wide open for useage at a higher rate to boot per meg over 10megs than Rogers...

I smell Bell a mile away from the salty tears of several people in my area using their hub.

The hub for me on my farm atleast will let me go to grave atleast knowing that I finally got internet the way it was supposed to be experienced.

Speedtest from http://speedtest.primus.ca/ taken at 12:30pm just now... 3.96Megs Down and 1.12Up ....nice.


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Those are pretty sweet speeds Rog. I get speeds like that in the winter but with tourists here all summer it drags a little.


rick 5 years ago

my neighbour 300' away never disconnects

when i can't even connect, they are always on

i own my w35, they're on a contract

i suspect rogers has the network prioritized not only so voice bumps date but also contracts trumps owned (they'd be getting a whole bunch returned otherwise, i know i've been at whits end a # of times)


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

300' can make a huge difference in the quality signal you're getting. If you're on the edge of the cell and there is something that interferes with the signal you'll get disconnects. I'm on contract and I experience the disconnect problem 5 to 10 times a day sometimes.

The issue you'll see with the voice vs. data priority is not disconnects. Rather it is speed.

I believe the problem with the way Rogers has the W35 set up is that it doesn't reconnect properly afterwards. This is a problem with the firmware. Rogers still hasn't come out with a new revision (I suspect they never will). I've just finished sending off an email support request asking about it though. Maybe something will happen! I'm not holding my breath though.


rick 5 years ago

i'm a clear 4 mile shot, the tower is on hwy 11

disconnect heavy road traffic days ....

weekdays, a section North down to one lane for four laning, stop & go

hopeless trying to get on, every1 makes calls while waiting


Brian 5 years ago

Lone Wolf: Sorry for the delay in acknowledging your question: "does the net comm require a reboot when it drops?" Yes! For the most part it does. I am located between Hockley Valley and Alliston and "traffic" infuences reception big time. In the meantime, to this point, the netcomm operates similar to the W35.As with your reception winter is better.

Brian


LoneWolfMuskoka profile image

LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada Author

Thanks for the follow up Brian. That the question... is the issue with the towers or Rogers' servers rather than the cellular modems? Or is it something in the Rogers' version of the firmware for these units?

Still no response from Rogers on the firmware question.


Rockin Rog 5 years ago

Wow, sorry to interrupt but this forum is EPIC! Funny thing is I've never put my Logitech Free Spin Mouse to use until trying to get to the bottom of this message!

Congrats LoneWolf...you've created a monster! Chuckle.

Oh and in some unrelated news...I recently added a new toy to my collection...YES the good folk down at http://www.magicwireless.ca/ Schomberg Ontario, sold me a Wilson Dual Band Mobile Wireless 801201 unit with an AC adapter and a small internal antenna (small like a computers internal wireless antenna) and the other end hooks up an outside roof mounted YAGI that I already had.

Anyhow, my rocket hub went from 2 bars to full bars and I can now talk on my cell phone in the house. As for speedtests I'm achieving 4-4.5 Megs down and about an average 3.5 during the day-afternoon.

Before I was at 4-4.5 Megs down but never more...I see the odd 5.3 now.

Just to throw this tidbit out there that was taken from MagicWireless, sounds like an honest theory nonetheless and food for thought!

Here goes...

For rural cottage properties where your main problem is the UPLINK power back to the tower and the directional throw of the cell signal (the tower is 60 Watts and your cell phone or internet device such as a Rogers Rocket Hub, Bell Turbo Hub or Telus internet stick is only a weak 0.5 Watts so you can see where the problem is), you should use the High Output Cottage Kits (Cottage Kit#40-1, #50-1, #50-3 or #60-3 or the new 12 Watt #60-4) on the Special Value Canadian Kits page.

Again that was from their site...all I know is that my connection is rock solid...again I also sub to a Public IP for $10.00/month and use a Static Internal IP Scheme on my home network. I found enabling DHCP on my Ericsson a tad flighty for me liking!


    Sign in or sign up and post using a HubPages Network account.

    0 of 8192 characters used
    Post Comment

    No HTML is allowed in comments, but URLs will be hyperlinked. Comments are not for promoting your articles or other sites.


    Click to Rate This Article
    working