The Logitech Warranty Scam
Logitech headset center
Recommended headsets from Sennheiser and Plantronics. I would avoid Logitech
When I tried to get a replacement of my Logitech headset, I quickly learned about the Logitech warranty scam that Logitech uses to rip off its customers. In my case, Logitech voided my warranty because I purchased my headset through the vendor, Sprinters, on Amazon.com rather than Amazon.com. A vendor on Amazon.com is one of the listings on Amazon where it says 12 new from $50 then lists the options below. Of course I went with the cheapest listed option on Amazon.com. I still consider that a purchase through Amazon, after all I did use Amazon gift cards to make my purchase. Even if it wasn’t an Amazon purchase, what difference does it make? I still possess a defective Logitech H-555 headset manufactured by Logitech.
The Logitech warranty scam hunts for loopholes
Logitech runs a scam where they do not see it this way. They told me that Logitech's two year warranty was voided because I didn’t buy my H-555 headset directly from Amazon LLC. They said that I had to contact the Amazon vendor Sprinters (who I know absolutely nothing about) to make my warranty claim. Then they told me that a screen shot of my invoice off of Amazon.com was not good enough for them. Logitech told me that I needed the original invoice that was mailed to me.
What difference would that make? I could print off the invoice that Amazon has listed under my account and scan it in. I thought that the only thing that we are trying to prove with an invoice is that I purchased this item. What is really going on is that the Logitech warranty scam is trying to find any possible loophole to rip off their customers and void their warranties. This third party nonsense just happens to be the one that they settled with in my case.
My invoice isn't good enough for the Logitech Warranty scam
Invoice notable information
This invoice doesn't show up very well unless you expand it out to full screen. I pointed out a few interesting notes on the invoice.
- It is from Amazon.com withing the 2 year warranty window
- I used Amazon Gift cards toward my purchase (funny how it isn't "amazon" according to Logitech).
- I got Amazon free super savers shipping on this item... even though it wasn't amazon according to Logitech.
- Amazon instructs its customers to "print this invoice for your records" according to Logitech this invoice is not good enough for you to make a warranty claim.
- The amount of $67 is considerably more than the replacement model that Logitech would give to me if they had approved my claim.
Who is the manufacturer?
When I went to the Logitech website, I thought that this warranty issue was between Logitech and me the consumer. It is a manufacturer’s warranty. Logitech is the manufacturer. They know when my headset was produced. They can chase down the serial number and know for certain that my headset is not two years old. I am the consumer. I am the purchaser of Logitech’s equipment, so why do I have to go to Amazon, Sprinters, or anyone else to get my headset replaced? Neither Amazon nor Sprinters offered me a two year warranty on this product. I think that Amazon’s return policy is 30 days. It was Logitech that wrote on their website that there is a two year warranty on this product. My headset was not cheap. I paid nearly $70 for it. My Logitech headset didn’t break because of abuse or neglect on my part. The problem with my headset is due to Logitech’s faulty design and use of cheap wiring that loses contact and short out over time.
Do you want this lesser model or that lesser model?
Before Logitech voiding out my warranty, they were already trying to rip me off. Logitech does not make the H-555 headset anymore (even though Amazon still sells it). Rather than offering me the next model up, Logitech emailed me my replacement options. Both of the replacement options were less than $50 on Amazon. Logitech didn’t want to make me happy (customer satisfaction) with an upgraded model. Logitech wanted me to go away with a lesser H-390 or H-540 model headset. Maybe it was when I requested the replacement model to be a H-760 due to its behind the head design (like on my H-555) that Logitech decided that I wasn’t going to get a replacement period. One thing is for sure. I will not be doing any future business with Logitech and I would recommend everyone that respects companies that live up to their word to avoid companies like Logitech.
Email from Logitech
EMAIL #1 from Logitech:
Thank you for contacting Logitech's Customer Care.
Please reply this email with your invoice as we commented on the phone.
Also, these would be the two options for replacing your headset:
H-390 or H-540
For reference purposes this is your support reference number.
Thank you once again for your email.
Thank you for contacting Logitech's Customer Care.
I'm sorry to inform you that our warranty doesn't cover 3rd Party Sellers, like the one who sold you this product through Amazon.
You will have to take your claim to them since we cannot replace it for you because of this.
I will now proceed to close this case.
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