Verizon FiOS vs. Cablevision: Which Offers Better Service?
The fight for triple play supremacy just keeps getting more intriguing as the major players continue to jockey for position and one-up each other. Among the most interesting is the battle between Verizon FiOS, Verizon’s fiber-to-home solution, and Cablevision, America’s fifth largest capable company and one that previously enjoyed a reign of broadband monopoly in the New York area. FioS is expanding into new markets at a rapid pace while Cablevision continues to make improvements to its service just to keep up. On the surface, both offer the best service around, but which one really delivers the good? This comparison will provide some insight that will help you draw your own conclusion.
Verizon and Cablevision both cater to varying needs with all-in-one triple-play packages. Cablevision’s iO TV plan comes with free HD programming, tons of on-demand movie options, and a variety of game packs that can be added on to the base package. Its phone service, Optimum Voice, offers unlimited calling and 13 popular call features such as call waiting, call forwarding and voicemail. Throw in super-fast broadband internet and you have a bundle that is definitely worth taking a look at.
FiOS is competitive in the feature department with a fully loaded menu that makes its service hard to pass up. Among the most impressive is its Home Media DVR that offers the ability to control all TVs in the home from a single box. It also acts a media center that allows you to store music and photos, in addition to providing remote control capabilities that permit you to record your favorite programs no matter where you are. Verizon’s phone service is pretty basic with unlimited calling and call features, but the internet plan is what really stands out. All FiOS internet packages come bundled with tons of email features, personal web space, free Wi-Fi, and My Verizon, which provides an intuitive console for managing all of your Verizon services. If you had to choose on features alone, the Verizon FiOS Triple Play would probably be the obvious choice.
Customer Service and Technical Support
FiOS and Cablevision are both stellar when it comes to support. For example, both have very helpful online systems that allow you to get help in a variety of ways. You can read through knowledgebases and FAQs, or even visit their respective communities to seek help from staff and other customers. Furthermore, both service providers can be reached by phone, email or live chat, which adds to the overall convenience. Keep in mind that the quality of support varies on a number of factors, including the problem at hand, the person handling the issue, and you as a customer. If it makes you feel any better, FiOS and Cablevision both rank as having good overall support.
Reliability and Performance
Whether you are after phone, TV, or internet, you need the reassurance that your service will be available with stability that enables it to perform at the highest level. Both Verizon FiOS and Cablevision thrive in this regard. FiOS leverages an impeccable network of fiber-optic lines while Cablevision makes the most of good old fashion copper to provide top-quality high-speed access. Although fiber is said to deliver a faster service, it should help to know that Cablevision has been considered one of the most reliable for years and has the accolades to back it up.
The fast deployment of Verizon’s FiOS is giving consumers more choice when it comes to their phone, TV and internet services. While it takes advantage of innovative technologies that are helping to revolutionize the market, cable companies like Cablevision are not giving up without a fight. In the end, both make solid options so the best solution is ultimately the one that can satisfy your unique requirements.
For a full comparison of pricing services and technology, Consumer Broadband.org has a great side by side comparison of Verizon FiOS vs Cablevision
Getting the Best Price:
ConsumerFiber.com keeps a very up-to-date list of the best Verizon FiOS Deals. They also have a newsletter which will help keep you in the loop when Verizon comes out with new promotions.
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