The primary role of IT support is to ensure that the companies employees and customers are able to utilize the organizations technology assets effectively.
The role of IT can encompass several different core responsibilities.
1. Maintaining and upgrading computer workstations.
2. Upgrading software and resolving technical issues.
3. Ensuring the network performs optimally.
4. Supporting the phone system (VOIP)
The responsibilities of IT often overlap with facilities roles , especially in smaller departments.