I have this phone also, so I may definitely be of help for you. When you plug in the Hotshot into the USB onto your computer, a message will come up on your phone within the next 30 seconds to 1 minute saying Some option (forget off the top of my head) and Mass Storage Mode. Click mass storage. Now when the USB phone option pop up on the computer, click on view/edit files. (the option with the media folder thing). Then once you have done that, go to the music tab, then click on itunes. then you take the music folder and drag it into the removabe disk E. or whatever the phone is. and it should come up on your computer showing all the songs downloading. then once complete you close all the folders on the computer and then hit the home button on the phone. do not unplug or hit cancel on your phone! just click the home button and the music should be there.