Verizon and AT & T have changed since I first got a cell phone. At the time of sign-up, 6-7 years ago, AT &T had the best service for my remote area, but now Verizon provides the best service. I have to drive several miles before I am in range of my AT & T service even though I can see the repeater tower from my home.
Calling AT & T support has always been a pleasant experience. The support team is helpful and the resolution to my problem leaves me feeling good instead of feeling ripped-off.
Overall, I like AT & T, i just wish they had better coverage in rural locations. I'd love to give up my land line and long distance carrier.