My first instinct is to remind you that government seems to be less then efficient at just about everything they do. For example you can buy US postage cheaper through an independant contractor then through the post office directly.
My second thought would be that if PC's are available for free at the library to gain access to free goodies at the DES is it really a problem? Should the government be responsible for supplying computer access at every location that someone may need one? If I forget my proof of insurance at the DMV should they supply me with a computer to print it out or do I not count since I am not seeking assistance?