Everything Arbortext in One Place

Arbortext Product Information Delivery Software

The Arbortext product suite offers solutions at every stage of information development from defining, authoring, illustrating, to managing, and delivering content.

Arbortext is an end-to-end product information delivery system that automates the authoring and publishing processes for the delivery of high quality, tailored product information in the form of operator manuals, service documentation, and eLearning courseware. Arbortext provides the capability to define, author, illustrate, manage, and deliver exact product information in the reader's preferred language and media.

To ensure data accuracy and relevance, Arbortext offers the industry's only software that links real-time engineering data directly to technical information throughout a product's information life cycle.

Deployed as a complete integrated product information delivery system, or as discrete solutions in conjunction with existing information management technologies, Arbortext software overcomes the challenges resulting from traditional, outdated technical documentation practices.

Arbortext, combined with PTC's additional solutions, forms an integral product development system providing powerful, associative product information delivery. The components of this system are built and tested together, to ensure out-of-the-box deployment with low risk, and easy upgrades with a low total cost of ownership.

In 2016, Arbortext was renamed "Servigistics Arbortext" but it's still the same product suite.

Product of the Year when it was introduced
Product of the Year when it was introduced

Biggest question from people interested in Arbortext?

Buy from a partner or from PTC?

PTC has a mixed sales model: direct and indirect (channel) sales. Big companies are direct customers of PTC. Smaller companies work with channel partners. Arbortext requires specialized skills and specialized knowledge to implement and get running. Not all channel partners are fully qualified on the Arbortext product line, although nearly all can sell it. This lens was created to clear up the misunderstandings about qualified Arbortext channel partners so new people who want to work with, buy, or otherwise use Arbortext will be able to do it with the least possible hassle and best results. Contained in this lens:

1. A list of Qualified Arbortext Partners you can go to for help or purchasing

2. A list of completely free and independent resources you can go to on your own if you want to implement and deploy it for yourself

3. Descriptions of the different products so you can understand exactly what you need vs what a sales partner tells you

4. Recommendations about how to best step forward if you're going down the Arbortext path.

Good luck!

Arbortext Editor for Authoring: So Easy A Child Can Do It!

Where Are They Now? (2010) - A look at companies who implemented Arbortext a long time ago.

Click thumbnail to view full-size
From a presentation at CMS/DITA NA 2010: Where are they now? A look at companies who implemented Arbortext from 5-15 years ago.  See the full slides here: http://www.slideshare.net/lizfraley/where-are-they-now-4270957Industries and Arbortext CustomersFortune 100 Financial CompanyHeavy Equipment CompanyHigh Tech CompanyLife Sciences CompanyNetworking CompanySoftware CompanyAbout Single-Sourcing Solutions - We've been at this since 1999 as customers and users of Arbortext. We interviewed these companies independently and can answer questions if you have any: info@single-sourcing.comLegal Publisher
From a presentation at CMS/DITA NA 2010: Where are they now? A look at companies who implemented Arbortext from 5-15 years ago.  See the full slides here: http://www.slideshare.net/lizfraley/where-are-they-now-4270957
From a presentation at CMS/DITA NA 2010: Where are they now? A look at companies who implemented Arbortext from 5-15 years ago. See the full slides here: http://www.slideshare.net/lizfraley/where-are-they-now-4270957
Industries and Arbortext Customers
Industries and Arbortext Customers
Fortune 100 Financial Company
Fortune 100 Financial Company
Heavy Equipment Company
Heavy Equipment Company
High Tech Company
High Tech Company
Life Sciences Company
Life Sciences Company
Networking Company
Networking Company
Software Company
Software Company
About Single-Sourcing Solutions - We've been at this since 1999 as customers and users of Arbortext. We interviewed these companies independently and can answer questions if you have any: info@single-sourcing.com
About Single-Sourcing Solutions - We've been at this since 1999 as customers and users of Arbortext. We interviewed these companies independently and can answer questions if you have any: info@single-sourcing.com
Legal Publisher
Legal Publisher

Qualified Arbortext Resellers - Authorized != Qualified

There are a lot of PTC Resellers out there who are "authorized" to sell Arbortext, but have little or no real understanding of the product, it's business impact, or the capability to support you after purchase. As a result, here's the short list qualified Arbortext resellers worldwide. Let us know if you belong here and we missed you. The list of all resellers can be found at ptc.com.

NOTE: If the main answer to nearly every question you pose to a sales person from a reseller is "Don't worry about that, I'll get back to you on that" you're likely dealing with an unqualified one.

DITA Style in Arbortext. It's Easy!

Books about Arbortext

Arbortext has a lot of documentation that comes with the product. There are thousands and thousands of pages of user guides, programmer's guides, developer's guides, customizer's guides, and general help.

Until 2016, there were no independently published books on using Arbortext available. Now there are two (and soon to be more).

Arbortext 101: Best Practices for Configuring, Authoring, Styling, and Publishing with Arbortext (Arbortext Monster Garage)
Arbortext 101: Best Practices for Configuring, Authoring, Styling, and Publishing with Arbortext (Arbortext Monster Garage)

An easy-to-follow approach that offers practical tips and pointers enabling readers to quickly get started developing dynamic and multi-channel content using Arbortext. Know you've set it up right from the start!

 
Arbortext 102: Best Practices for Creating Arbortext Styler Stylesheets (Arbortext Monster Garage)
Arbortext 102: Best Practices for Creating Arbortext Styler Stylesheets (Arbortext Monster Garage)

Written in DITA and published with Arbortext Styler, this guide book takes you through the full cycle from start to finish. By the time you walk through this book, you will have built your own full functioning production ready professional stylesheet. It will even show you some troubleshoot techniques to help you if you ever get stuck.

 

Resources for Arbortext Users - blogs, podcasts, twitter, code, forums, more

The Arbortext community is wide and very active. There are a lot of resources for new (and old) users. We all learn more from each other every day.

Get Started with Arbortext in 20 minutes - From the Arbortext Monster Garage YouTube Channel

Other relevant books

The other books in this list are tangental, but essential to doing single-sourcing, XML authoring, and content architecture: All skills that are essential for making sure your project is successful and your team can grow to maximum efficiency.

DITA Best Practices: A Roadmap for Writing, Editing, and Architecting in DITA (IBM Press)
DITA Best Practices: A Roadmap for Writing, Editing, and Architecting in DITA (IBM Press)

Working in DITA? Here's some best practices from several different companies who have been in the trenches!

 
Practical DITA
Practical DITA

A quick, short, practical introduction to DITA

 
Single Sourcing: Building Modular Documentation: 2
Single Sourcing: Building Modular Documentation: 2

This is a key book for understanding how to write modular documentation

 
Introduction to DITA A User Guide to the Darwin Information Typing Architecture Arbortext Edition
Introduction to DITA A User Guide to the Darwin Information Typing Architecture Arbortext Edition

This is a book about DITA not Arbortext. It uses Arbortext for it's examples. It is now very, very out of date.

 
Developing SGML DTDs: From Text to Model to Markup
Developing SGML DTDs: From Text to Model to Markup

This is a great book, and the original, for understanding how to create a document type definition. Written by someone at Arbortext way back in the beginning, it's essential for understanding, even if a bit dated (SGML)

 
Adepters
Adepters

Did This Page Answer Your Arbortext Questions?

Let me know what you like, what you don't, and, especially, what's missing!

Reader Feedback - Does this article meet expectations? 9 comments

feasibilitytemp 6 years ago

Another content manager Arbortex is. As this lens an informative lens obviously it is useful lens. Thanks for this nice one.


projectmgnt 6 years ago

In my personal study launch a successful project may be not a too much easy job. Key drivers of project have to study about project management previous to going real contract. This one is a well described lens about taking care of a project.

I will be grateful to you.


k8company profile image

k8company 3 years ago

I use Arbortext Editor and Arbortext Advanced ... AE and APP in my job. Learning to use them has NOT been easy. Something I miss in APP is being able to create keyboard shortcuts (like CTRL-something or ALT-something). Searching for such a thing brought me to your lens. I'll have to check out some of the resources you list. Great lens!


anonymous 3 years ago

@k8company: Hello, APP enables you to program keys with any macro you wish. Bring up the escape/macro bar enter * then press the key or key combo you want (shows the key number or what's already assigned) followed by the macro/script to be run. You must savekeys to store for future sessions. In the Help center search for [macro language ref / Macros /Keyboard / *] and also tks/tkl. Hope that helps, regards Chris (www.tformat.com)


jdlarbortext 2 years ago

I noticed in the demo that you never used the quick tags menu (the tag menu that pops up when you press enter). I'm assuming you were using keyboard shortcuts the entire time?


jdlarbortext 2 years ago

A couple questions about what's offered in arbortext editor 6.0:

Does it support Relax NG schema?

Does it support schematron validation (while editing)

Is it available on the web rather than as a desktop application?


caltonia profile image

caltonia 2 years ago Author

@jdlarbortext: It supports Schematron as of 6.0. You can deploy a browser version as an ActiveX control.


caltonia profile image

caltonia 2 years ago Author

According to an investigative survey, Arbortext Content Manager is the #3 DITA CMS in use: http://www.ditawriter.com/the-most-popular-dita-cm...


caltonia profile image

caltonia 2 years ago Author

@jdlarbortext: I don't know what demo you're talking about that doesn't use quick tags. I, personally, am not a heavy shortcut user (at least not beyond the typical cut-copy-paste) and I use the quick tags A LOT. In fact, that is how I usually work. The demo you're referring to may have intended to show that quick tags were an option available to those who prefer them.

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