How to Apply for KRA Pin Certificate

KRA Pin Application

This method of using ITMS has been stopped please apply for your PIN using Itax option. Click on this link to read how to go about it:

KRA PIN application is a hub that has been specifically created to help people apply for KRA PIN number online in Kenya without problems and to shorten the time it will take you to apply and get the KRA (Kenya Revenue Authority) PIN.

The issuance of PIN has been fully automated following the successful launch of electronic registration services in Kenya. The use of Personal Identification Number (PIN) has also become mandatory in most government offices thus it is important to know how to apply for the KRA pin online.

University students applying for HELB loan also require the KRA pin.

Steps to Follow for Successful KRA Pin Application

The following steps will guide you on how to apply for the KRA pin. Before you proceed, make sure you have your National Identity card. If not, make sure you know the exact details in it.

The best way to do it, is to have another tab open where you are going to access the KRA's website. Then you can be able to follow these simple steps one by one. Do not be in a hurry, read every line here and also on the website as you start filling in your details.

1. Visit the KRA's website by typing the following in your browser, www.kra.go.ke/portal. Alternatively, you can Google KRA and select the first link you see.

At the center of the page that will open, you will notice an area written "KRA Online", below there, click on where it is written "Click Here, To Apply for your PIN and/or Submit Online Returns."

Click here to apply for KRA pin
Click here to apply for KRA pin | Source

New Tax Payer

2. On the new window that opens, below the message "Welcome to KRA Online services.
Please enter your 'User Id' and 'password' to access the system services"
. click "on new tax payer".

New Tax Payer Option

Click on 'New Taxpayer' when applying KRA pin for the first time
Click on 'New Taxpayer' when applying KRA pin for the first time | Source

Kra Pin

3. On the new tax payer window, which is written "Pin assignment for new tax payer", select whether you are applying pin for Resident, Non-Resident or Company. Then click on validate.

Click on Validate

4. A new window opens where you have to fill the following details:- ID Number, Date of Birth of applicant, District of Birth of applicant, (these fields are mandatory). Then you can also fill Mother's last name and Father's last name, although these two are not mandatory. Then you will have to type the year of birth of the applicant and then click on validate.

Select Appropriate Button

How to enter the date of birth
How to enter the date of birth | Source

Parent Details Populated Automatically

5. If the information you have entered is correct, a new window will open with some of your details like Father's and Mother's name already pre-recorded.

Filling address details on the KRA form

6. Now fill in the following details correctly found in Section 3, the ones marked by an asterisk are a must; for physical address, City/town, Street/road, building/location, Area code, Lr No (you can click on any number there). For the details you do not have, you can write NONE.

  • For postal address, fill in the Box No and postal code.
  • For telephone fill in the land line and area code, and mobile.
  • For Email address, enter your email address and make sure you enter the correct email address because that is where your pin will be sent.

The other information to fill is your Main business activity (if you do not find the one you want, you can select others not defined) and lastly the tax payer obligation. Leave alone the Secondary business activity.

Four Section 4 fill in you tax payer obligation, most of the people are under the Income Tax Individual (IT1).

Section 6 - Once you are satisfied the information you have given is correct, tick the check box at the bottom and then submit your form.

After Submitting You Will Get a Page Saying;

Thank you, Dear Customer, Your registration has been successful, Your PIN and password will be sent to the email address provided by you for reconfirmation, as well as security stamp that is also sent, whose content must be entered also next time you log in.

Please change your password the first time that you will connect to KRA.

7. Now you can open another window for your mail and check the details that have been sent to your email account. These are, your Pin, Password, and security stamp.

Change Your Password

8. Go back to the KRA Website and at the top right hand side click on Main menu. Once the main menu opens, input your pin, password (you can copy paste these) and the security stamp (if the security stamp is not clearly visible, you can download it). Then you click on the log in button.

9. In the next window that opens, you must change your password, so input a new Password which should be of 8 characters were 6 of them must be letters and 2 must be numbers. Note down your password in case you forget.

Print Your KRA Pin Certificate

10. Now to print your Pin certificate, click on main menu and under the Registration Application click on the Registration Certificate. Now you can print your Pin certificate.

Main menu that you use for printing and changing password
Main menu that you use for printing and changing password | Source

How to Apply for a Company's PIN

The process of applying for a company's pin is easy and straight forward as long as you have the following with you :-

  • Company's Certificate of Registration
  • Date Business Commenced
  • Associates PIN (These individuals PINs must be registered through the online process, you can not use the old manual PIN)
  1. Follow stage 1 and 2 as above.
  2. Select company and validate.
  3. Fill the fields for Company's Certificate of Registration and Date Business Commenced.
  4. Click on validate, if the details are okay, a page opens.
  5. Fill one or all the associates PIN, select relation and add to list.
  6. Proceed filling the form as above for individual.

Conclusion on Kra Pin

The process of KRA online pin application should take you just a few minutes. If the explanation was helpful or if there is an area that needs improvement, you can tell me.

KRA Pin Processes

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© 2011 Patrick Kamau

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Comments 513 comments

Patkay profile image

Patkay 14 months ago from Nairobi, Kenya Author

@kevin if the ID has a zero at the beginning, do not input the zero. Else, you should use 01/07/19-- for the year.


kevin 14 months ago

hy,my client's id has only year of birth and the id number is also the one with seven digits. i have tried to use default date and month (01/07) but i cant get through please help


Patkay profile image

Patkay 15 months ago from Nairobi, Kenya Author

@ONSINYO for Kenyan citizens, we use ID Number.


ONSINYO 15 months ago

will i use a passport of kenya for PIN registration?


Patkay profile image

Patkay 16 months ago from Nairobi, Kenya Author

@jorge you should use 01/07/1950, it is the default day and month for those without them on their IDs.


jorge 16 months ago

am trying to apply a pin for my Mum , and when i insert the year of birth which is 1950. it brings an Error, what format should i use because what i have is only the year of birth???


Patkay profile image

Patkay 17 months ago from Nairobi, Kenya Author

@kelvin magut I have also never done so and wonder whether schools are required to have one. Otherwise you should contact KRA for more on this issue.


kelvin magut 18 months ago

there is a client(principal of a certain secondary school) of mine who came to my cyber cafe to ask for a kra pin for his secondary school, however i never managed to process one, how do one process kra pin for a secondary school?


Patkay profile image

Patkay 2 years ago from Nairobi, Kenya Author

@Tinah the best thing for you is to visit the nearest KRA office and they will assist you on this.


Tinah 2 years ago

I got my KRA PIN online in 2011 when I didn't have a job so I put my tax obligation as VAT TAX 3. I recently registered a company and was trying to get a KRA PIN for my company and the firm that is helping me to get the KRA PIN has been told by KRA that I have a tax obligation for VAT and should clear it before they transfer my details to iTax. Are individuals charged VAT even when they were not doing any business? Please help


Patkay profile image

Patkay 2 years ago from Nairobi, Kenya Author

If you did not apply for that pin online, use the option get password existing taxpayer.


KEN 2 years ago

PLZ HOW CAN I GET MY KRA CERTIFICATE IF ALREADY I HAVE A PIN NUMBER


Patkay profile image

Patkay 2 years ago from Nairobi, Kenya Author

Sometimes the site is down and that is when you get that error. You can try the Itax option.


Davidtricky 2 years ago

I keep getting an error message "

Sorry, the service requested is not available at this moment. Please try later. "

Since last week. What could be the problem?


Patkay profile image

Patkay 2 years ago from Nairobi, Kenya Author

@Kiki the best thing is for you to ask for another one.


Kiki 2 years ago

Hi, I'm getting stuck on the security stamp part, It's always wrong, i keep wrong "wrong arithmetic match". any tips?


Patkay profile image

Patkay 2 years ago from Nairobi, Kenya Author

Just follow the procedures here or go to a cyber cafe.


Patkay profile image

Patkay 2 years ago from Nairobi, Kenya Author

For these you put 1st July and then the year indicated on the ID.


Patkay profile image

Patkay 2 years ago from Nairobi, Kenya Author

It is simple Peter, just follow these instructions on this article. If you are not good at computers, you can visit any cyber cafe and you will be helped out.


peter 2 years ago

how do i get my KRA pin


kagho 2 years ago

what of those without the date of birth printed on there ID"S only the year i try to apply but i am told that the information does not march


cornelius ngondo moki 2 years ago

i need personel pin


Patkay profile image

Patkay 2 years ago from Nairobi, Kenya Author

You better copy these things and paste them, you could be making a mistake. You can also use the option of forgot password to be sent other new details to use for login.


Patkay profile image

Patkay 2 years ago from Nairobi, Kenya Author

For that you need to visit KRA office near you.


Beldina Malit 2 years ago

Hi. I was placed in the wrong taxpayer obligation- VAT TAX (VAT 3) Instead of Income Tax Individual the first time I was applied for a PIN. I have to change it urgently. How do I go about it? Kindly assist me with the steps involved and where to go because that option is not available on the KRA website.


waitherero 2 years ago

Hi, am stuck on step 8, its not allowing me to enter the information provided on my email account. :(


Patkay profile image

Patkay 2 years ago from Nairobi, Kenya Author

TUGUTI - You will just follow these instructions given here.


TUGUTI SENSO 2 years ago

HOW DO I GET A SCHOOL PIN ?


Patkay profile image

Patkay 2 years ago from Nairobi, Kenya Author

You can scan and send both side of their IDs to KRA but I have seen it being tedious cause sometimes they never reply. Best thing is for them to go to KRA office. For the company's registration number, it is found on the Registration Certificate with the No. CPR ...


Patkay profile image

Patkay 2 years ago from Nairobi, Kenya Author

Rose, have you tried following these procedures?


Patkay profile image

Patkay 2 years ago from Nairobi, Kenya Author

That is sad because Pin is something you get instantly especially online, I do not know what is the problem with yours but you can get help from a cyber cafe.


FRED 2 years ago

Hi i have been applying for my kra pin six months now still i cant access it,i have been going to kra offices times tower but they are ever telling me to wait two weeks two weeks.......six months now i don't know what to do,please help me


Rose 2 years ago

how can i APPLY FOR MY grandma 1929


puritykarimi 2 years ago

please i have so many customers who lost their pin number and they cannot remember them ,they usually come with their ID to get them the certificate ,what procedure should i take to get them pin without them going to KRA office?

How can i get company's registration number so sa to give them pin no.


Patkay profile image

Patkay 2 years ago from Nairobi, Kenya Author

samuel matta, the old one is still working though to use the new one just click on the iTax link.


samuel matta 2 years ago

now kra website has change. how can i do in order to access the new website


Patkay profile image

Patkay 2 years ago from Nairobi, Kenya Author

Antony Mathenge you send scanned copies of your ID to KRA office, but they might take time responding so you can go there physically.


Antony Mathenge 2 years ago

I have lost my certificate and I do not have the PIN number. How can I get a certificate printout with the details of my National Identity Card?


Patkay profile image

Patkay 2 years ago from Nairobi, Kenya Author

@Gertrude Okore thanks, I am glad you got the necessary help you wanted.


Gertrude Okore 2 years ago

WOW WOW WOW!!! Just when I am thinking of applying for a KRA, I got stuck, know what, I am here now. The best step by step hub we have, I have applied mine but I fall short of a printer. Guess, I will go out for help. Thank Patkay for this.


Patkay profile image

Patkay 2 years ago from Nairobi, Kenya Author

jacinta I am happy you got some help here.


jacinta 2 years ago

Thanks so much you v helped me alot.


Patkay profile image

Patkay 2 years ago from Nairobi, Kenya Author

@Enock saiba Manyi use the option get password existing taxpayer and then follow the rest of instructions.


Enock saiba Manyi 2 years ago

my pin is the old one i had taken it at kra offices how can i print it out on cyber


Patkay profile image

Patkay 2 years ago from Nairobi, Kenya Author

Mrs Kaur I just hope you are clicking on the year option provided and a calendar will open where you select the date you want.


Mrs Kaur 2 years ago

Hi, I have been trying to apply for my company PIN number on line. I followed all the steps, after clicking on the New tax payer, I click on "Company" Then I enter the "Reg No" , but the date field does not respond, so I am not able to go further. I have tried several times. Please guide me what I should do as I need to register for a company PIN. I have also submit the Company documents at the KRA office (cerf of incoporation, Mun etc) Thank You


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Hi Lily, for you to make returns online, I would advise you to go to any KRA office and get the necessary information about what you will need.


Lily 3 years ago

Hi, I would like to make returns for our organization online, that is the PAYE returns, how do I go about this?


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Eric, for this type of error, you have to contact KRA people. There is data that needs updating so that you can be able to proceed. Thanks.


Eric 3 years ago

Hi!. Im trying to apply for a company pin but when I type the Company's Certificate of Registration and Date Business Commenced, I get the message "YOUR DATA IS NOT CONSISTENT WITH DATA AT KRA" when I try to validate. What is the issue?


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

sam for this question, it will be good for you to consult KRA guys at their offices or someone conversant with the tax type you are supposed to pay.


sam 3 years ago

I registered a private business which deals with interior designing and products since june 2013 and i have not submitted the tax as required.which tax should i pay and what are the requirements and at what date am sopposed to do so.please advise


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Yes Osebe, the best advise you can get is from KRA office and they are still the ones who can change that VAT to Individual. So, get in touch with their office and they will sort you out.


Osebe 3 years ago

Hi Patkay am a student and i want to apply for a HELB loan, should i change my taxpayer obligation to individual or i should leave at VAT VAT(3) (something like that) if YES how do i change my taxpayers obligation??? URGENT


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Luke Jessel, you can use the option of individual Tax payer


Luke Jessel 3 years ago

i am a student wanting to apply for helb loan,what should i choose in the section for taxpayers obligation?? please assist me as soon as possible


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

everlyne, you will have to contact the KRA people. It is not possible to change the Tax payer obligation from your side.


everlyne 3 years ago

Hi I applied for the pin on friday and the tax obligation which was included is VAT without me knowing, now I want to change it. is it possible? pliz help


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Saajan, use the registration date and the Registration Obligation dates on the issued Certificate of registration.


Saajan 3 years ago

The registration date and the Registration Obligation dates on the Pin Certificate are incorrect. What should I do?


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Amble, the best thing will contact any KRA office and they will help solve your predicament.


Amble 3 years ago

Hello,

I hold a Ugandan passport and have been required to get a PIN to have an account opened with KPLC.

I would like to know if this is possible, and how I should go about the process. The online application is so far not been very clear for Non Kenyans.


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

maina ben, for this kind of problem, it is better you contact KRA office near you, they will help you to unblock your PIN.


maina ben 3 years ago

I need to use my PIN certificate urgently, but when using my credentials to log in, i cannot. When i try to reset my password it indicates to me that my PIN is blocked. How can you assist me?


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

martin, you should follow these procedures listed here to be able to get and print your pin.


martin 3 years ago

Hi, how do you print your pin number?


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

barnabas, the best thing now to do is to make sure you get a better email probably a Gmail one which is stable. After that, you need to visit the nearest KRA office where you will get further assistance.


barnabas 3 years ago

I applied for my pin a few months ago and was told to wait and keep checking my emails but then my email account collapsed before i could get either my pin or my password.When i try to apply again,i find that my details are already registered so i can't apply again.Would you please advise me on what to do?


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Thanks Samantha for reading and commenting. The obligation to use the VAT TAX.


Samantha 3 years ago

what tax obligation do i click on, if i am applying for HELB?


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Yes stanley, that is the number you use and the date of registration. Thanks for asking.


stanley 3 years ago

when registering for an organisation or a group should i use the certificate of registration number on the certificate?


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Luke Kimutai Kibor, for you to get help, you need to contact any KRA office. They will be able to help you. I hope this helps.


Luke Kimutai Kibor 3 years ago

Hi

I applied my KAR PIN mid last year but I forgot my Email account and password, whenever I tried to reapply they keep telling me they have my details. Please help me


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Miriam, this is a website problem. You should keep on trying.


Miriam 3 years ago

I am getting the "sorry the service requested is not available at this moment. Please try later" This is after trying for 2 days. What is the problem.


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Priscilla , you can try using another browser and see if it will open.


Priscilla 3 years ago

The date of birth is not working. The window does not pop out to filter the date


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Amos Tago, if it is not validating, make sure that the details you are entering are the same one on the ID. And then you could have mentioned the kind of error you are encountering.


Amos Tago 3 years ago

hi guyz am tring to applying for the pin for some students and it does not go through that is it does not validate .please just kindly assist me to know what is going on


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

george ndhawa, exactly you should use the option for company. Then proceed as in this article.


george ndhawa 3 years ago

i want to register a pin for an NGO but i cannot see any info on how to do i except for Companies and people. Do i use the criteria for the companies?


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

cyril, if you had applied it electronically, (through computer), you will use the option forgot password. But if it is an old PIN (you got from KRA), use the option get password new user. Then from there you will proceed much as on this hub.


cyril 3 years ago

Av lost the physical form and I need it immediately how can I get the print out form. I know the pin though but I need the physical form


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Pauline, you should try this - Log in using your PIN and password, under the menu registration click on a submenu, "request data update in TRE," your registration form DDT1 will pop up on your screen and you will be able to change any of your registration details including adding tax obligation but not deleting tax obligations, you will then submit the form and the changes will be effected immediately.


pauline 3 years ago

please help on changing my tax obligation


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Ruth on stage 2, select get password existing taxpayer. Then follow the rest of the steps I have provided. If you are not successful you can ask for help from the Cyber administrator.


Ruth 3 years ago

Hi. I had a pin number a couple of years ago but I lost it. Last week I went to KRA and they wote down some numbers and a password for me so i can get it from an internet cafe. Am at an internet cafe now nut i don't see an option i should use on this site.


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

KORIRCORNELIUS the email is sent instantly upon clicking on the submit button. So what happened is that most probably you gave the wrong email address. Secondly you can also check on your spam/junk folder. If you don't find it there then go to any KRA office.


KORIRCORNELIUS 3 years ago

I APPLIED FOR PIN & UNTIL NOW I HAVE NOT RECEIVED ANY EMAIL COMMUNICATION FROM KRA REGARDING MY PIN + PASSWORD. PLEASE ADVISE ME WHAT TO DO.


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

ombati geoffrey, the best thing for you to do is to contact any KRA ofice near you and they will advice you accordingly.


ombati geoffrey 3 years ago

I am Geoffrey astudent at the university under jab program i have not been able to have my national id an will like to know if i can have a pin using my waiting card after which i will submit my id no when availed PLIZ ASSIST


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

kinyua, you are welcome, glad you liked the article. Thanks for reading and commenting.


kinyua 3 years ago

thx 4ua free assistance


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

mary, you can go to any KRA ofice or send scanned ID to controlroom@kra.go.ke or you can call them on 254204999999, +254202815059 , +254202816195 or +254202250993. Whichever is convinient for you.


mary 3 years ago

have forgot my pin number,which steps should i follow so that i can get it back...


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

brian kim, click on the three dots to open the calendar.


brian kim 3 years ago

the calendar wont just pop up.


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

onesmus, if you never saw your PIN and Password, then you must have used the wrong email address. What you can do is to contact KRA office for help.


onesmus 3 years ago

I got the message that my K.R.A. pin,password and stamp were send to my email account but i never saw it in my inbox.what am i supposed to do because i urgently need it?


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Something must be wrong mika, I hope you are clicking on the right area. All in all do not give up, keep trying you can close your browser and reopen then try again.


mika 3 years ago

when I click on the tab that should bring up the calendar nothing happens, thus I can't apply for a pin. What should I do?


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

ondara beatrice, if he is already registered, then you can go to a KRA's office and they will retrieve the pin for you.


ondara beatrice 3 years ago

i have tried to register Mr. richard but in vain kra online informs that he is already registered. how can i get his pin no.?


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

CAROLYNE, you should check the email you provided for your PIN and password.


CAROLYNE 3 years ago

WHERE ARE STAGES


CAROLYNE 3 years ago

WHICH IS THE EASIEST WAY TO GET THE PIN AND THE PASSWORD AFTER FOWARDING THE FORM.


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Hi Carolyne, you should go to stage 7 onwards - 7. Now you can open another window for your mail and check the details that have been sent to your email account. These are, your Pin, Password, and security stamp.

8. Go back to the KRA Website and at the top right hand side click on Main menu. Once the main menu opens, input your pin, password (you can copy paste these) and the security stamp (if the security stamp is not clearly visible, you can download it). Then you click on the log in button.


CAROLYNE 3 years ago

I HAVE APPLIED FOR KRA PIN AND SUBMITTED THE FORM AND I CLOSED THE TAB,WHAT SHOULD I DO TO CONTIUE APPLING MY FORM


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Amour, there must be something you are messing with while entering the pin, password, and security stamp. Which message are you getting after failing to log in?


Amour 3 years ago

Hello,I succesfully submitted my form and have received a pin password and stamp security,However Ihavent been able to log in and change my pin....its frustrating because i have even used the forgot password option and received a different set of password and stamp security but sill cannot log in.....i have entered every bit of imformation correctly,even copy pasting the pin and password....the stamp security is pretty straight forward.PLS HELP!!!


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Hi moses, the Pin, Password and security stamp are sent to your email. You should check the email you provided. Else if you can not find them, you will have to go to KRA office.


moses 3 years ago

hi, i don't remember my indentification, password and stamp. will you be able to assist me open my KRA PIN please?


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

duke matundura, if you followed the above procedure correctly, it means you entered the wrong email. You should go to KRA office and the will rectify the problem.


duke matundura 3 years ago

I APPLIED FOR PIN & UNTIL NOW I HAVE NOT RECEIVED ANY EMAIL COMMUNICATION FROM KRA REGARDING MY PIN + PASSWORD. PLEASE ADVISE ME WHAT TO DO.


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Please stephen, follow the structions given here on this hub to get a new PIn, if not you can visit any Cyber Cafe for assistance.


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

haron, there is still something you missing out, it is good to copy paste. But what about the security stamp which you can not copy? I am sure there is a character you are mistaking. But if it keeps on giving you more headache, you can ask for a new password using the forgot password option and you will be sent a new set of the security credentials.


haron 3 years ago

Every time i try to log in i get this "The provided security credentials are not valid. Make sure your keyboard is not with CAPS LOCK and try again"I have put all info correctly,in fact i copy pasted.Please help me


stephen 3 years ago

how can i get my pin


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Thanks Florence, for reading, commenting and correcting. I have checked and corrected the paragraph. Thanks again.


Florence 3 years ago

very good idea to safe tax payers on time in traveling and queuing.

Please read your paragraph on Dear Customer, it has a mistake.

Otherwise, well done.


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Hello ybyronk, in such a case if you are entering the correct details and it is not validating, you might be forced to visit or email the KRA office.


ybyronk profile image

ybyronk 3 years ago from Nairobi, Kenya

I am a foreigner. I have a work permit and alien card. I am trying to apply for a KRA PIN online. I selected the Non-Resident status and was prompted to enter my passport number, which I did. It is not accepted or validated... Why not? What to do?


Patkay profile image

Patkay 3 years ago from Nairobi, Kenya Author

Hi Rose Kadenge Imbira, sorry for your loss of PIN. Since you can not apply for a new one, the best thing to do is to go to your nearest KRA office and they will retrieve it for you. Or you can email them your scanned ID.


Rose Kadenge Imbira 3 years ago

Hi, I lost my pin number (both original and photocopies. How do I retrieve it as I need to use it soon.


Patkay profile image

Patkay 4 years ago from Nairobi, Kenya Author

Thanks emily waswani, I am happy that you found these instructions useful. Thanks for taking your time to comment.


emily waswani 4 years ago

it helps a lot


Patkay profile image

Patkay 4 years ago from Nairobi, Kenya Author

Concerned, thanks for reading. The email should be received almost immediately. All in all let us hope you entered the correct email address. If you input the wrong one, you won't be able to access your details.


Concerned 4 years ago

Just completed the registration; however, have not yet received the email. How long can it take before you receive the confirmation email. Or do i need to try registration again ?


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Patkay 4 years ago from Nairobi, Kenya Author

BONFACE, you should check on the right hand side at the top or bottom of your page.


BONFACE 4 years ago

I CANT FIND THE MAIN MENU IN YOUR WEBSITE. I WOULD LIKE TO GET THE PIN CERTIFICATE. PLIZ HELP ME


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Patkay 4 years ago from Nairobi, Kenya Author

MusaXizo, thanks for reading and commenting. I am glad you liked the hub.


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MusaXizo 4 years ago from Nairobi, Kenya

Very helpful. thanks


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Patkay 4 years ago from Nairobi, Kenya Author

Thanks Dancan Otieno Ogonda for reading and commenting. I am glad you found the article good. If you already have a pin and you forgot your password, you can use the option forgot password. You will be asked for your KRA pin and the email you used to register. A new password will be sent to you. Thanks.


Dancan Otieno Ogonda 4 years ago

Thanks alot. The information above was so much helpful though i can not login in to my KRA pin


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Patkay 4 years ago from Nairobi, Kenya Author

Ali, the only people who can solve this probleem is the KRA people. What they have not done is that they have not updated your company details. Thus making it impossible to process the PIN. Contact them and tell them you can not be able to process your PIN.


Ali 4 years ago

well thanx... the KRA people told me the same but every time i try using the option for the company the reply i get is that the data is not consistent with the KRA data. the registration no is DSS/MSAMB/LUNG/308996/1001/2012. date;27/6/2012. can you pliz help. which no. am i supposed to enter?


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Patkay 4 years ago from Nairobi, Kenya Author

charles it will be a bit difficult for me to help you from this side, what you can do is to visit any KRA office near. And I am hoping that you are entering the correct details as they are on her ID.


charles 4 years ago

i have been trying to get my KRA PIN for my aged mother but the system returns an error saying that there is a problem with what is held in a KRA is different from what i have entered - please assist- charles.koech@finlays.co.ke


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Patkay 4 years ago from Nairobi, Kenya Author

Livingstone, this should be one of the directors PIN. Make sure the PIN you use has been processed online.


Livingstone 4 years ago

Hi, what is this 'associated business pi'? trying to register for a sacco pin.


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Patkay 4 years ago from Nairobi, Kenya Author

Hello ali. Thanks for reading and commenting. I am glad this article was of help to you. Now, for group/Community based organization/ faith based organization PIN, you will use the company option. The rest of the procedure is similar.


ali 4 years ago

Hi! your article has been helpful thanks. I have one question for you.. how do you register a new PIN for a group/Community based organization/ faith based organization? the options given are for resident non resident and company only.


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Patkay 4 years ago from Nairobi, Kenya Author

Hi wanyoike. I am glad you managed though you seem to have messed up a bit. Do not worry, just log in to your KRA account using the PIN number and the password you created, after typing them click on log in. From your account, you will be able to edit your data using the option "Request data update in TRE". Adjust what you want and print your certificate again.

But bear in mind, the activity you selected will not bar you from being given a loan.


wanyoike 4 years ago

Thanks to the procedures that you have gave i have been able to print my pin certificate but there is something that has shocked me my certificate is indicating the activity of beverage serving instead of education please help me on how to manipulating this certificate and print another copy before i am denied HELB LOAN.


wanyoike 4 years ago

please help me and tell me how to get my pin certificate i already have a pin number, password and security stamp.


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Patkay 4 years ago from Nairobi, Kenya Author

Thanks FESTUS MUEMA KISILU, I am glad you got something useful from the site. Thanks for reading and commenting.


FESTUS MUEMA KISILU 4 years ago

this site is very good


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Patkay 4 years ago from Nairobi, Kenya Author

hemant, unless there is an internal problem, it should open. If you are clicking where I have indicated and nothing happens, I suggest you try doing this in different place, like in a cyber somewhere.


hemant 4 years ago

hi !! i am working here in kenya. and i have an alien card. i have to apply for online PIN but when i am filling the details, the calendar doesn't open. i mean to say when i click on the BOX near Date of Birth of applicant, nothing happens. And i am continously trying from last 2 days. please help me how can i open that calendar to insert my date of birth because without filling this column i wont be able to go ahead. pls help.


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Patkay 4 years ago from Nairobi, Kenya Author

Shady Mutai, that problem is usually caused by entering the wrong detaails. Make sure the details you enter are the ones on your ID.


Shady Mutai 4 years ago

hi , i tried applying but it couldn't validate. i was told to either use Internet Explorer or Mozilla Firefox, and after using Mozilla i got this error

The data you have entered may be different from the information already with KRA. Please re-check and correct or call KRA on this line:+254 020 4999999 or Email:callcentre@kra.go.ke or visit your nearest KRA office for assistance.

plz help


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Patkay 4 years ago from Nairobi, Kenya Author

kaburu, perhaps you have a slow internet connection, you can try it somewhere else and see whether you will succeed.


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Patkay 4 years ago from Nairobi, Kenya Author

raj, you have to fill the other details too before validating.


raj 4 years ago

Iam Non Resident, i was enter my passport no, but it not validate plz help


kaburu 4 years ago

hi.. am a student ,have been trying to register for the pin but I cant go behold point no4 even after feeling the right information.no new window opens after validating the information. pliz help


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Patkay 4 years ago from Nairobi, Kenya Author

Hi tuliver, you will use the VAT 3 option. Follow the steps I have indicated on point no. 6, meaning that you don't require an associate PIN, that is only when you are filling PIN for your company, and that will be some years to come. I hope this helps.


tuliver 4 years ago

hi.. am a student registering for the HELB loan.. which option do i take for the TaxPayer Obligations and what do i fill in for the Associated Business Pin?.. please help!!!!!


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Patkay 4 years ago from Nairobi, Kenya Author

Hi seraphina

You will use the VAT 3 option.


seraphina 4 years ago

im a resident and not permanently employed which tax obligation im i to choose


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Patkay 4 years ago from Nairobi, Kenya Author

robert mukundi, you can visit any KRA office to have your details updated in their system. That is what happens with recently issued IDs.


robert mukundi 4 years ago

am not getting accessed to my details since my id's issuing date is recently.please help us,those who were issued id late so that we can get the kra pin.


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Patkay 4 years ago from Nairobi, Kenya Author

Martha, the message you are getting means the data you are entering is not the same with what is recorded in KRA. This could be as a result of entering something wrongly or the KRA people have not yet entered the company details on their database. This could be the reason if your company is recently registered. In this case yo should visit a KRA office for help.


Martha 4 years ago

The procedure for Company application is not clear please advise. I'm getting the message "Your data is not consistent with data at KRA"


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Patkay 4 years ago from Nairobi, Kenya Author

lelei, you can not type the date, you should click on the three dots to open the calendar and then select your date of birth details. I have made it simple by adding a new snapshot with the details. Just check the above instructions and you will be able to do it.


lelei 4 years ago

Hi, Am getting problems inserting date of birth


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Patkay 4 years ago from Nairobi, Kenya Author

teresia njeri, you will have to go to KRA office so that they can rectify the problem and set your pin to your mail.


teresia njeri 4 years ago

hi! i was not sent for my pin in the email address that i had provided. how can i have my pin resent in another email address?


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Patkay 4 years ago from Nairobi, Kenya Author

sagah, it is sad that you can not be able to process your PIN and those officials are not ready to help you. They are not supposed to ask you to pay. Have tried entering the data on your ID exactly the way it is? You can also go to a cyber and see if they will help you. There is also the option of emailing the KRA office ControlRoom@kra.go.ke

I hope you will be able to get your PIN.


sagah 4 years ago

have tried to enter my details but i'm getting a message that' the data have entered may be different from the information the KRA has' yet have never registered. have gone to your office in kisumu but they are asking to pay 200 for them to sort me out.why are they doing this to the innocent citizens who are just ready to pay tax.KISUMU KRA OFFICE HAS BECOME ANOTHER ANGLO LEASING.


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Patkay 4 years ago from Nairobi, Kenya Author

nasim, for registration, you will be required to fill your ID number, that is why you can not use your Passport.


nasim 4 years ago

why can i not register with a passport


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Patkay 4 years ago from Nairobi, Kenya Author

You will be required to have an ID Maryanne so at to apply for PIN.


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Patkay 4 years ago from Nairobi, Kenya Author

gideon there is a problem with the data you are entering in relation to what is stored in their database. If you are very sure you are entering the correct data (exact data on your ID), then you should go to KRA office for help.


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Patkay 4 years ago from Nairobi, Kenya Author

Neema, go to KRA office and they will help you.


Neema 4 years ago

Forgot my pin please help me by giving me the procedure to get my pin


gideon 4 years ago

the whole experience is discouraging. it replies saying that my data is not consistent with data at kra, yet all the data i have provided is correct. what could be the problem?


Maryanne 4 years ago

Want to apply for PIN for Helb purpose but don't have an ID. How do I get this?


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Patkay 4 years ago from Nairobi, Kenya Author

zachary, when dealing with computers and encounter a problem, it important to note the error message you get. That is the only way I can be able to help you solve your problem.


zachary 4 years ago

i have tried to get my pin with the information given from you people but all in vain. i can't access it for printing purposes


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Patkay 4 years ago from Nairobi, Kenya Author

Judy Pius, you could have applied for the old Pin but if not, you should contact KRA. They will sought you out.


Judy Pius 4 years ago

hi

why is it that am being told that, kra already have my information yet i have never applied for the pin before?


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Patkay 4 years ago from Nairobi, Kenya Author

david, if you fill the correct email address, the reply, in normal circumstances is under 1 minute. Thanks for visiting.


david 4 years ago

For how long does it take for an applilcant to receive his or her pin?


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Patkay 4 years ago from Nairobi, Kenya Author

Hi Judy Pius. Sorry that you are experience problems while applying for your Pin. You don't type the date, you should select it from the calender provided next to where the date box is. And make sure you write (select) it the way it is on your ID.


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Judy Pius 4 years ago from Nakuru

Hi,

am applying for the pin but the problem is that i cant write my date of birth i don't know why but nothing is appearing as i fill the box. wht might be the proble? please help coz i really need the pin. Thanks


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Patkay 4 years ago from Nairobi, Kenya Author

Hi F M, I doubt if you can apply with your passport, not unless your passpoer number is the same as the ID Number. The best thing is you go to KRA office and consult them. Thanks.


F M 4 years ago

Hey brother! am I able to apply with my passport, coz bado sijapata ID , na nime fikisha these year .


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Patkay 4 years ago from Nairobi, Kenya Author

mugo irene, you can change the occupation by logging in to your KRA account using your KRA PIN and password. Then you will find an option to change the occupation.


mugo irene 4 years ago

hi,I wrote wrong occupation when applying for a PIN can it be changed and how?thnks


mugure irene 4 years ago

hi,I gave a wrong occupation can it be changed please


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Patkay 4 years ago from Nairobi, Kenya Author

wakesho, you should have used a working email so as to receive your pin, or you should have unblocked your email first before applying for your PIN. Now, what you can do is to go to KRA and they will resolve that problem for you.


wakesho 4 years ago

applied for a PIN but the email I used was temporary locked so I unlocked it and so far haven't received my PIN, password and security stamp to process my certificate


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Patkay 4 years ago from Nairobi, Kenya Author

pmutunga63, if you used your own email to apply for the PIN, you can request a new password. Just click on forgot password on stage one. You will be required to give your pin and the email you used. Thanks pmutunga63.


pmutunga63@yahoo.com 4 years ago

I 4GOT MY PASS WORD,HOW CAN I B ASSISTED?


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Patkay 4 years ago from Nairobi, Kenya Author

Hello Steve. Have you selected whether you are applying pin for Resident, Non-Resident or Company, before clicking on validate?


Steve 4 years ago

it cant validte, it keeps on jumping back to the current dilogue box.


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Patkay 4 years ago from Nairobi, Kenya Author

trupti, just follow these procedures to the letter and check the error you are getting. Otherwise the pin application process is not a difficult one.


trupti 4 years ago

i am trying to apply for resident pin number why is it not accepting my application


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Patkay 4 years ago from Nairobi, Kenya Author

vincent Mutuku, sometimes the site has problems, so you should give some time. Otherwise for the dates, you don't type them directly, you click on the calender provided and choose your dates. Thanks for asking.


vincent Mutuku 4 years ago

I've tried so much to apply for a pin but in the 2nd step the link for writing my date of birth is not responding and actually the whole process has stopped. What shall I do?


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Patkay 4 years ago from Nairobi, Kenya Author

It is not possible for me to do that. What you can do is to go to KRA office and they will help you sought the problem. I think what you did is to put the wrong Email.


sarahkanani@gmail.com 4 years ago

I applied for a Pin certificate and haven't got my number.please resend them through my emails.


sarahkanani@gmail.com 4 years ago

I applied for a Pin certificate and haven't got my number.please resend them through my emails.


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Patkay 4 years ago from Nairobi, Kenya Author

WELDON, you will be required to have an ID for you to apply. But you can go to KRA office with that waiting card. I believe with that, they can be able to help you.


WELDON 4 years ago

Hi patky?Is it possible to get a KRA pin using either birth certificate number or the serial number on the waiting card


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Patkay 4 years ago from Nairobi, Kenya Author

leonard kesos, you have to go or contact KRA so that they send you your pin details.


leonard kesos 4 years ago

i have already applied for KRA pin but i have not receive it through my emails, please resend it to me so that i can be able to download.


stephen kula 4 years ago

i applied for kra pin but i have forgotten the pin number please help


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Patkay 4 years ago from Nairobi, Kenya Author

GEOFFREY OCHIENG, if you had a pin, you can only use that old pin. So contact KRA offices and they will give you your old pin which you will then process following the above procedure.


GEOFFREY OCHIENG 4 years ago

I lost my pin certificate and now i need another one. I cant remember my pin no. Now i have a problem with producing a new one. Please help.


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Patkay 4 years ago from Nairobi, Kenya Author

@ wanny, you will have to go to KRA office to get your old PIN which will then be processed in the same way as a new one. After getting it, you can follow these procedures or go to a cyber near you.


wanny 4 years ago

Have registered a pin before it was automated and cant trace where its now neither do i know pin no..how can i gate a copy of it when now its automated


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Patkay 4 years ago from Nairobi, Kenya Author

ELPHIC, thanks dude for reading and commenting. Glad you could be able to do it on your own.


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Patkay 4 years ago from Nairobi, Kenya Author

That was not fair joshua. They should not have treated you like that. Anyway you should go to Timestower and you will get help rom there.


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Patkay 4 years ago from Nairobi, Kenya Author

Andy, you should use the option for others, not defined. And for associate pin, you don't need that unless you have selected the option for business pin.

Make sure you select the option for individual pin not company pin.


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Patkay 4 years ago from Nairobi, Kenya Author

Aphonce, the best thing now is to contact KRA. They will help you. It might be they have not updated their databases.


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Patkay 4 years ago from Nairobi, Kenya Author

Thanks REGINAH NGIGI, for reading and commenting. I am glad you liked it.


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Patkay 4 years ago from Nairobi, Kenya Author

clarice, contact KRA and they will help you.


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Patkay 4 years ago from Nairobi, Kenya Author

erik kemboi, I hope you are using the details on your national ID. Otherwise you can contact KRA.


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Patkay 4 years ago from Nairobi, Kenya Author

@ job momanyi, you will just process it as instructed above.


Patkay profile image

Patkay 4 years ago from Nairobi, Kenya Author

Mr.Jahonga, that is very true. It is a good development.


ELPHIC 4 years ago

Dude, it was the best experience ever. Only took me 7 minutes and am done with ma PIN. Good job for people outside the towns remember with long ques of applying. Thanx.


joshua 4 years ago

"For lost PIN certificates, of forgotten PIN send an email to ControlRoom@kra.go.ke giving them your ID number to get details of your PIN . Alternatively, contact KRA Online support staff on this number: 020 2815059 or visit any KRA office near you." from the above words, i went today to my nearest office with my ID NUMBER requesting for a PIN number, since i had lost my docs, but i was not accorded assistance only to be asked "why did i lose it?"


Andy 4 years ago

Hi pat? Am trying to apply for the PIN. Am a student and don't have main business activity which is mandatory to be filled in and my choice doesn't appear on the ones given. I also don't know what to fill in the associate business PIN which is also a must fill. plz help.


Andy 4 years ago

Hi pat? Am trying to apply for the PIN. Am a student and don't have main business activity which is mandatory to be filled in and my choice doesn't appear on the ones given. I also don't know what to fill in the associate business PIN which is also a must fill. plz help.


Andy 4 years ago

Hi pat? Am trying to apply for the PIN. Am a student and don't have main business activity which is mandatory to be filled in and my choice doesn't appear on the ones given. I also don't know what to fill in the associate business PIN which is also a must fill. plz help.


Aphonce 4 years ago

I followed the instructions to obtain the PIN for my company. I provided the company certificate reference number and the date of commencement. Unfortunately, the system issued an error message that the data I provided was inconsistent with what is held at KRA. Pliz advise.


REGINAH NGIGI 4 years ago

I want to congratulate u 4 making it mo easier 4 people far away frm nairobi to av pins online remembering hw strugled to get ma pin. thankyou


clarice 4 years ago

I applied for ma pin but it was not accepting my date of birth and when i tried again it wanted the username and password and yet i had none of them what do i do please


erik kemboi 4 years ago

my registration is failing and am being told the information an giving is not the same as those already with kra what can i do with this now yet the details am giving are true


job momanyi 4 years ago

Hi

How can I access my pin? I am registered and have the pin number


Mr.Jahonga 4 years ago

And when one has to first vet a pin number before being considered for a TIvet Bursary then somebody. Somewhere is doing a good. Job


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Patkay 4 years ago from Nairobi, Kenya Author

@ zinchamina, once you print the certificate, that is what you are supposed to use. It is an authentic document, so don't go to KRA.


zinchamina 4 years ago

Once you have registered online and have printed the certificate,is that certificate the one i should use or am i supposed to come to KRA headquarters to pick a certificate?...please reply


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Patkay 4 years ago from Nairobi, Kenya Author

@Josepph, You can leave this empty.


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Patkay 4 years ago from Nairobi, Kenya Author

Area code is the same as town code. If you are in Nairobi, area code will be 20, for the street name and building, you can use none if you don't know.


Patkay profile image

Patkay 4 years ago from Nairobi, Kenya Author

@ MICHAEL GATHIRWA, if that is the case, there is nothing else that can be done apart from waiting. Let us hope they will feed it in the systems quickly. Just keep on trying. Remember this is Kenya and things can be really disappointing.


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Patkay 4 years ago from Nairobi, Kenya Author

@ lucy patrick, you should go to KRA and they will retrieve your pin.


joseph 4 years ago

what is this Lr no. ?


brian 4 years ago

what should I put as the area code,street name and building name,considering am a tenant and I live in a neighbourhood where the streetname and building name are not known?


MICHAEL GATHIRWA 4 years ago

I wrote to u some days ago and told u a visit to the kra headquaters where they told me to wait .u advised me to visit again I went there today and the told me to wait since my ID card is the THIRD GENERATION ID.Up to when am I supossed to wait since am already in campus and I cant get my helb loan without the pin.How comes i have an ID card and guys from kra tells me it has not be fed in the government systems.please help


lucy patrick 4 years ago

I once applied 4 kra pin. Then it got lost and i can't even remember the pin please help.


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Patkay 4 years ago from Nairobi, Kenya Author

@ Michael Ng'aNg'a Gathirwa, you should visit the KRA office again and see if they will help you. If you are trying to apply and it doesn't go through, there is no other way out.


Michael Ng'aNg'a Gathirwa 4 years ago

I have an ID card but it doesn't apply for KRA pin.I visited the headquaters and told to wait for ten days.It is now a month and still it is not working and am really in need of it.Please help


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Patkay 4 years ago from Nairobi, Kenya Author

kiprono eric, sorry for that. What you need to do is to get a new password. Just follow the above processes and select the option get password existing tax payer.


kiprono eric 4 years ago

please i have the kra pin but lack the kra password and i want to print the the certificate,please help


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Patkay 4 years ago from Nairobi, Kenya Author

niholas, you should start by clicking on new tax. After filling the form, you will be assigned a PIN and password.


niholas 4 years ago

where do i get the password and the user name to log so that i can apply for pin of a ltd company as i was advised in your office.


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Patkay 4 years ago from Nairobi, Kenya Author

Jane - you will have to log in using your pin and the password you were given. After log in, you will find an option which will enable you to edit your details.


jane 4 years ago

how can i change my names on my pin card that were erroneously written


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Patkay 4 years ago from Nairobi, Kenya Author

Jaco Rutto Tirimbi, you will have to apply using the above procedure.On stage 2 select get password existing tax payer if you have never applied for it online. If you have ever applied online, use the option, forgot password.


Jaco Rutto Tirimbi 4 years ago

I lost my PIN Card but I have the Number. How can I get a new Card throuhg the Internet ?


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Patkay 4 years ago from Nairobi, Kenya Author

STEPHEN MUTANGU JOHN, please read and follow the above steps, if you get stuck, I will help you from there. Alternatively, you can go to any cyber cafe and you will get assisted. Thanks.


STEPHEN MUTANGU JOHN 4 years ago

PLIZ HELP ME TO GET KRAPIN


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Patkay 4 years ago from Nairobi, Kenya Author

Hey musa juma, use 1st July 1977 as your date of birth and you will be able to proceed. Thanks for stopping by.


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Patkay 4 years ago from Nairobi, Kenya Author

Hi jeferson, the area code is supposed to represent the numbers assigned by Postal Corporation Kenya to all towns in Kenya. You ca check them here www.countrycodes.com/areacodes/call_kenya.htm.


musa juma 4 years ago

hey my date of birth on the ID is just 1977, how do I proceed, becoz when I validate the next page doesn't load.......


jeferson 4 years ago

what do u mean by area code/lr.no


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Patkay 4 years ago from Nairobi, Kenya Author

Hi dave, for your pin, you will have to go to KRA and they will sought you. For your friend, just follow the procedures above carefully and you will be able to help him apply for one.


dave 4 years ago

hi, can't remember my pin nunber and want to assist my friend to register as a new applicant. what do i do.pls assist.


Patkay profile image

Patkay 4 years ago from Nairobi, Kenya Author

Thanks Ken, for reading and commenting.


Ken 4 years ago

Nice job keep it on with the same spirit.


Patkay profile image

Patkay 4 years ago from Nairobi, Kenya Author

It should be working because that is a personal identification number, so it can not be assigned to anyone else.


Patkay profile image

Patkay 4 years ago from Nairobi, Kenya Author

@ Nuru, the system is not mine, I am just trying to help people. But I have to agree with sometimes the systems are down.


Cecilia 4 years ago

Hi, i would love to know if my KRA Pin is still working coz i applied like nine months ago but have never used it. Thanx


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Patkay 4 years ago from Nairobi, Kenya Author

PETER NGANGA, for tax payer obligation you select the vat type. Most people use VAT 3.


Nuru 4 years ago

Your online pin application is not working.


PETER NGANGA 4 years ago

WHAT ARE TAXPAYERS OBLIGATIOMN


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Patkay 4 years ago from Nairobi, Kenya Author

@Linus, you can not change the ID details. But if your ID is reading e.g. 0.0.1990. You should use 01.07.1990


Patkay profile image

Patkay 4 years ago from Nairobi, Kenya Author

@ray, you should go to KRA office and they will help you access your pin.


Linus 4 years ago

Thanks 4 your feed back,is it possible 2 change the ID details ie Date of birth


ray 4 years ago

Hi! I applied for K.R.A online but I used a wrong e-mail hence I did not get my pin since i can't access that account, please assist me on what i can do? Thankyou


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Patkay 4 years ago from Nairobi, Kenya Author

Linus, yes you will use the date on your ID.


Linus 4 years ago

The date of birth in the ID is diff with what is birth cert.

I was thinking of changing the ID details,can i apply my kra pin with current ID,if yes which date of birth do i use the one in ID or Birth cert?


Patkay profile image

Patkay 4 years ago from Nairobi, Kenya Author

Yes isack, it is possible to do that.


Patkay profile image

Patkay 4 years ago from Nairobi, Kenya Author

@hope, you will need to go to KRA, they are going to sort you out, you can go with a copy of your company's certificate.


Patkay profile image

Patkay 4 years ago from Nairobi, Kenya Author

@ Nancy, when filling the form, make sure you use the details on the persons ID. If you are sure the details are the same, then the person should go to KRA to have the details rectified.


isacK 4 years ago

Hi, my concern was whether a person can load data on VAT for a new company online.Thanks for your assistance.


hope 4 years ago

Our company pin certificate has gone missing and theirs nowhere to be found.How can we get a new one?


Nancy 4 years ago

i do work in cyber and whenever i try to apply for kra pin online, i always get this information;data you entered may be different from information already with KRA. What can be the problem


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Patkay 4 years ago from Nairobi, Kenya Author

Yes you can use another email as long as you have access to it.


Patkay profile image

Patkay 4 years ago from Nairobi, Kenya Author

Amos, you can only go to kra office.


Maureen 4 years ago

Hi, itempered with mi email and iwant to acess mi pin. Can i use another email pls help


Amos 4 years ago

How do I retrieve my number online if I have forgotten it or misplaced it.


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Patkay 4 years ago from Nairobi, Kenya Author

ben osir, please just check the details you are providing. If they are okay on your ID, then am afraid you have to visit the KRA office and they will help you.


ben osir 4 years ago

i am on the stage of filling of names and place of birth and the system keeps on telling me that my information miss match what they have pliz help because i urgently need the pin and my id is of latest number


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Patkay 4 years ago from Nairobi, Kenya Author

@ Nahashon, this is not a big deal. But still you can be able to edit that part and print your pin again. This can be done by logging in with your pin and password you created.


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Patkay 4 years ago from Nairobi, Kenya Author

@faith kageha, you should go to kra office the will sought you out.


Nahashon 4 years ago

Plz help.on the part of district,due to an oversight,i entered kisii-central instead of kisii-north.'d this have a problem? If any,can i be able to change?


faith kageha 4 years ago

kindly how can i get my kra pin number i have already registered? the one i had i have forgotten the number.


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Patkay 4 years ago from Nairobi, Kenya Author

@Martha, you will have to contact KRA by mailing them your scanned ID at controlroom@kra.go.ke or take yourself there at their office.


Martha 4 years ago

Pls help lost my pin n i don't rememba my pin no. How do i go abt it. kindly assist


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Patkay 4 years ago from Nairobi, Kenya Author

Hi Moses Kiruja, just look for the option of student and if you don't find any, use others not defined. Thanks.


Mercy Odhiambo 4 years ago

I applied for a pin last year on February but was not given a password by the person who served me at that cybercafe. How can i get the password now?


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Moses Kiruja 4 years ago from Marima, Eastern, Kenya

Hi, when applying for kra PIN which taxpayers obligation should you choose as a form 4 leaver not employed, to get loan from HELB.


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Patkay 4 years ago from Nairobi, Kenya Author

mariam, at stage are you stuck, so that I can help?


mariam 4 years ago

please send me the password am stuck


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Patkay 4 years ago from Nairobi, Kenya Author

Hannah Wairimu Marai, just log in to KRA site using your PIN and password and edit change the tax payers obligation.


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Patkay 4 years ago from Nairobi, Kenya Author

@ Mercy Odhiambo, if you don't apply for your pin online, you can not be able to print the Pin certificate. Non-resident refers to a non citizen, 'mtu ambaye si mkenya.' Thanks


Hannah Wairimu Marai 4 years ago

I entered the wrong tax obligation when registering for my pin. kindly assist me by changing my tax obligation from VAT3 TO INCOME TAX PAYE.

Thanks in advance.


Mercy Odhiambo 4 years ago

Is there any effect if i don't change to KRA online services and get a password? Who is a non-resident?


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Patkay 4 years ago from Nairobi, Kenya Author

Doreen, use 1st July 1988 as your D.O.B. Thanks.


Doreen. 4 years ago

i have the correct details. Apart from my date of birth. i was born on 10 Aug 1988, But on my ID it reads. 00.00.1988. Kindly assist. I try and i always get an error.


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Patkay 4 years ago from Nairobi, Kenya Author

ALPHONCE, you will have to go KRA office or you scan both sides of your ID and send to controlroom@kra.go.ke. Thanks for asking.


ALPHONCE 4 years ago

I entered a wrong E-mail Address and now I cant access my registration information though I have been registered what do I do?


victor omondi athiambo 4 years ago

kra aplication form


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Patkay 4 years ago from Nairobi, Kenya Author

MIKENDECH, just come up with a name with 6 characters and 2 letters and you will be good to go, eg mndech12. That is just an example.


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Patkay 4 years ago from Nairobi, Kenya Author

Joy, you can go to KRA centre or scan both sides of your ID and email it to them using controlroom@kra.go.ke


MIKENDECH 4 years ago

thnks alot kama Your password is invalid. The Password must not contain the name of the user, it must have at least 6 letters and at least two numbers. IM TRYING bt im getting this


Joy 4 years ago

i forgot my KRA Pin number and i don't have the certificate. how can you help?


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Patkay 4 years ago from Nairobi, Kenya Author

You have to make sure you type the correct details in your ID. If the problem persists, then contact KRA.


okatch 4 years ago

on validation,it tell me that my data is not consistent with what KRA has and i should either correct it or visit them


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Patkay 4 years ago from Nairobi, Kenya Author

You can go to KRA centre or scan both sides of your ID and email it to them.


Patkay profile image

Patkay 4 years ago from Nairobi, Kenya Author

OKATCH, I have to say that yours is difficult to answer. What I know is that there is an option for non resident and what I believe is that perharps it should be working. Otherwise why should they (KRA)put it there? What error do you get?


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Patkay 4 years ago from Nairobi, Kenya Author

Just use Mombasa because at that time we didn't have a North or South.


chandrakant 4 years ago

hi pat

i have misplaced my Pin certificate, how do i get a copy from the KRA website.


OKATCH 4 years ago

Does the part of applying for a pin as non resident using ones passport still apply?? i have tried but it keeps giving me errors and your people at KRA told me one cant get a pin as a foreigner yer i see u advice differently? kindly urgently advice.


mikendech 4 years ago

im trying to apply for pin on my id the district of birth is mombasa i dnt

knw if its south or north n date of birth is 00.00.1990 pls help cz i really

need this pin.you told me to put 1st july but still

KRA HAS your............


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Patkay 4 years ago from Nairobi, Kenya Author

Hi Milia. First of all, lets pray that you used the correct email address.If you are sure, check and see if the PIN has been sent to you. If you don't receive it, you will have to go KRA's office.


Milia 4 years ago

Thnks Pat. You are God send. I have done all that but I haven't received a confirmation email yet till now. I am very sure i gave the correct email address. i checked it several time before sending. Now wat do I do???? assist again don't tire....


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Patkay 4 years ago from Nairobi, Kenya Author

Hi milia. If you don't find any category for receptionists you can use the "others" "not defined option" scroll almost to the end you willfind it. Obligation use VAT TAX 3. For LR u can select the first option.


milia 4 years ago

Hi.

Am a receptionist. What do I fill in as my main bussiness activity and also Tax payer Obligation

and what is LR No?

please assist


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Patkay 4 years ago from Nairobi, Kenya Author

Hi Anto. This could be a problem with their website, but still check at the bottom of the page if there is some error in appearing, usually in red.


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Patkay 4 years ago from Nairobi, Kenya Author

I have to admit that this is unusual, you can contact KRA office so that they can help you out.


Anto 4 years ago

I am trying to apply but I am stuck in the first place. I have filled my id number, date of birth, district and year of birth but when i try to validate but it does not go to the next page. what should i do?

Am getting the same problem as rapho,is the website down?


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Patkay 4 years ago from Nairobi, Kenya Author

@ rapho, unless there is a problem with the site, you should be able to access the next page. Otherwise you should also check at the bottom of the page if there is some error it is indicating.


DENKIAM 4 years ago

I APPLIED FOR MY KRA PIN ONLINE AND AFTER FILLING IN THE FORM AND SUBMITTING IT, I GOT A MESSAGE SAYING "PLEASE REQUEST FOR YOUR PASSWORD IN THE KRA SECURITY SECTION" INSTEAD OF THEM SENDING THE PASSWORD TO MY EMAIL. PLIZ HELP


rapho 4 years ago

I am trying to apply but I am stuck in the first place. I have filled my id number, date of birth, district and year of birth but when i try to validate but it does not go to the next page. what should i do?


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Patkay 4 years ago from Nairobi, Kenya Author

Use the VAT tax option.


nikki 4 years ago

what do i put as my taxpayer obligation? i am an employee


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Patkay 4 years ago from Nairobi, Kenya Author

Well, mekol5, unless I confirm, this is the Email they give to people.


mekol5 4 years ago

this email address is incorrect. controlroom@kra.go.ke


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Patkay 4 years ago from Nairobi, Kenya Author

@ Patrick, you can go KRA and they will retrieve your pin, then they will send you to a place there is a cyber for you to print. Otherwise you can scan and send your ID to them using controlroom@kra.go.ke


Patrick 4 years ago

Hi pat i lost my original pin no.certificate how can i print another one


Patrick 4 years ago

how can i get another new copy of pin certificate ofter losing the first one


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Patkay 4 years ago from Nairobi, Kenya Author

eugene, when applying pin for a company, you will select the option for company on stage 3. The other important thing required is at least 1 pin of the directors. The other information you will fill in a the normal way.


eugene 4 years ago

hi i would like to get pin no. for a company. its not a limited company and am getting trouble getting the pin. What's the procedure coz i have tried like a hundred times. thank you.


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Patkay 4 years ago from Nairobi, Kenya Author

@ Benedict, thanks for stopping by and asking your question, the date you should use is 1st July.


Benedict 4 years ago

my date of birth as indicated in my id is 00/00/1989

and whenever i try to register online i get the error enter correct date.

what date can i input?


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Patkay 4 years ago from Nairobi, Kenya Author

@ SAMUEL, thanks for visiting this site and posting your question. The PIN is important especially if you are going to have any transaction relating to government. For example if you are going to apply for the HELB loan.


SAMUEL 4 years ago

How is K.R.A pin important to students who are joining campus.

Is is a must to have inoder to to join campus is addmited in by J.A.B.


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Patkay 4 years ago from Nairobi, Kenya Author

@ Philip Muema, to get a user name and a password, you must click on new taxpayer. That option will now allow you to fill the form that will allow you get your pin.


Philip Muema 4 years ago

Please assist me with user name and pass word to enable me apply my pin online


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Patkay 4 years ago from Nairobi, Kenya Author

@ simon mutinda, You should select whether you are applying pin for Resident (Kenyan citizen), Non-Resident (non Citizen) or Company. Then click on validate. A new window opens where you have to fill the following details:- ID Number, Date of Birth of applicant, District of Birth.


simon mutinda 4 years ago

i have tried to apply for pin but i got stuched in the third step please help me .


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Patkay 4 years ago from Nairobi, Kenya Author

@MICHAEL KINYUA, your case is like the one bellow of Millicent, so again the only thing you can do is to visit KRA office or contact them so that they can send your Pin to your correct email. If you are to contact them, you can use the email controlroom@kra.go.ke.


MICHAEL KINYUA 4 years ago

I GAVE INCORRECT EMAIL ADDRESS. HOW CAN I CORRECT IT TO GET MY PIN


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Patkay 4 years ago from Nairobi, Kenya Author

@Millicent, the only thing you can do is to visit KRA office or contact them so that they can send your Pin to your correct email. If you are to contact them, you can use controlroom@kra.go.ke.


Millicent 4 years ago

I applied for my KRA pin correctly and followed the procedure but unfortunately gave this email address otieno wycliffe@yahoo.com instead of otienowycliffe@gmail.com,i later realized otienowycliffe@yahoo.com had not been taken so i went ahead and opened it,unfortunately they haven't sent my pin to my new email i used,what shud i do now


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Patkay 4 years ago from Nairobi, Kenya Author

Hi lukas, just follow the instructions above. If you get stuck let me know.


Patkay profile image

Patkay 4 years ago from Nairobi, Kenya Author

If you had not processed it online, you will use the option get password existing taxpayer. If you had already processed your pin online use the option forgot password.


lukas 4 years ago

i want to download pin application forms,please help me out.


Laabsalaax 4 years ago

How can i get Pin if i have lost my pin but i knw the pin number.


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Patkay 4 years ago from Nairobi, Kenya Author

@ Tabitha Ngotho, for you to get a pin, you have to follow the above procedures and on point number 3 you will select company. But if they told you to check your pin in your email, then you you should go back there so that they can send it again.


Tabitha Ngotho 4 years ago

Please howw do i get a VAT number for my soleproprietor?I already went to times tower and they modified my details but i still dont have the vat number in my personal detail.


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Patkay 4 years ago from Nairobi, Kenya Author

You should input the details on your ID. If you are sure you are entering the correct ones then contact KRA support either by vising their office or email them at controlroom@kra.go.ke.


Patkay profile image

Patkay 4 years ago from Nairobi, Kenya Author

My suggestion is you should contact KRA support they will help.


Patkay profile image

Patkay 4 years ago from Nairobi, Kenya Author

ken kirimi, thanks for utilizing this tutorial and for commenting.


Patkay profile image

Patkay 4 years ago from Nairobi, Kenya Author

@ kunal, contact kra support and they are going to help you out.


Patkay profile image

Patkay 4 years ago from Nairobi, Kenya Author

@ wangui Your user ID is your pin, and if you don't have a pin you should start by applying for one using the above steps.


KEV 4 years ago

this kra in applicatiom keeps on telling me that i have entered inconsistent details yet am right.pls help


jackline masenge 4 years ago

hi,av tried to apply for my PIN but not all the details were submited due to low netwak connections,tried the second time but i got a message that the pin has been aplied for already,yet i hadn't submited my email addres.please advice accordingly.


ken kirimi 4 years ago

waaaoo that was so fast thank uu


kunal 4 years ago

hi ,i don't know wat happened that now i cant login and when i go to reset pass it says my pin was blocked,what to do??i need the certificate immediaetly!!


wangui 4 years ago

how do i know my user id???


Yuanita 4 years ago

I have been trying to get a pin for the last 24 hours. I filled in all the details correctly but every time I press validate, the same screen with my details keep coming up. I called KRA and they confirmed that my info was correct and to keep trying. I have been trying for a few hours now and nothing. Is there any way you can help?


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Patkay 4 years ago from Nairobi, Kenya Author

@ eva makena. Have you tried setting the birth date to 1st July, then the year you were born? Try it it might work for you. Otherwise, the KRA people should be able to help you solve your problem. Thanks.


eva makena 4 years ago

i have tried for almost two months to apply for a new pin but even after seeking assistance from kra,i cannot do it.in need of a new pin very urgently.it seems my id is the new generation one,what do i do?


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Patkay 4 years ago from Nairobi, Kenya Author

The associated business pin is indicated only when you applying for a company pin. Otherwise for an individual you don't need it.


michael 4 years ago

hallo pat wat should i write at the associated bussiness pin box?i know nothing about it please


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Patkay 4 years ago from Nairobi, Kenya Author

@ OLUCHIRI, try using the option of forgot password so that you try to reset it again. If it doesn't work then contact KRA support center controlroom@kra.go.ke. Thanks.


OLUCHIRI 4 years ago

I applied for pin and got it, but before i obtained the certificate, i messed up and the pin no. (A006498123Y) was blocked. please help on what i can do to get it unblocked.


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Patkay 4 years ago from Nairobi, Kenya Author

morrison Asava, at what stage are you encountering difficulties?


Patkay profile image

Patkay 4 years ago from Nairobi, Kenya Author

You should contact KRA so that they can update your details are updated.


morrison Asava 4 years ago

i would like to apply for the pin for an NGO but am getting diffulty in doing that


eric 4 years ago

i got my id a month ago and i think you have not updated your system i want to apply for the pin to be able to apply for my helb soon please help


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Patkay 4 years ago from Nairobi, Kenya Author

@ Roba, you should use the details that you are given when you go to KRA.That message usually appear when the details you enter are not okay. If the problem persists you can visit cyber for help. If you are near luthuli in Nairobi you can pay me a visit:-Habib Hse, 1st Flr, on top of Jacaranta Studio, Gaberone Road, Off Luthuli Avenue.


Roba 4 years ago

Any time i go to cyber to request for pin the message appears YOUR DATA IS NOT CONSISTENT WITH KRA,PLEASE CORRECT IT OR GO TO THE NEAREST KRA OFFICE and yet i have gone to KRA office 2 times.What should i do to get my pin


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Patkay 4 years ago from Nairobi, Kenya Author

@byatt, it is very simple if you follow my step by step guide on how to apply for KRA pin.


byatt 4 years ago

Hi Pat,i want to apply for my KRA PIN, but how do i get the identification,password and security stamp. Please help.

Thank you


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Patkay 4 years ago from Nairobi, Kenya Author

Ongaro, the main reason could be you entered the wrong email address. You will have to contact KRA.


Ongaro 4 years ago

I applied for a PIN yesterday and haven't received it todate. What could be wrong?


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Patkay 4 years ago from Nairobi, Kenya Author

bahati you don't have to worry about the password prolonging itself, it is the norm. You should continue entering security stamp and click on log on. In case you get a message that the credentials are invalid, you can request for a new password using the forgot password option.


bahati 4 years ago

i already have the following pin number A006534493F but when i enter the password and the security stamp inorder to process for the certificate, the password prolongs automatically. the certificate is urgently needed. what do i do?


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Patkay 5 years ago from Nairobi, Kenya Author

@Emily Keter, that means that you already have a pin. Scan your ID on both sides and send it to controlroom@kra.go.ke. Tell them you forgot your pin and they will send it to you. Thanks for taking your time to go through this hub.


Emily Keter 5 years ago

I want to apply for pin No. but it keeps telling me i've already registered, what do i do?


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Patkay 5 years ago from Nairobi, Kenya Author

Joseph, for group pin, contact KRA, using the following email:- controlroom@kra.go.ke


joseph 5 years ago

how do i register for a group's pin


Patkay profile image

Patkay 5 years ago from Nairobi, Kenya Author

@Tash, thanks for reading and asking your question, but that is a tough one, so you should contact KRA using:- controlroom@kra.go.ke


Tash 5 years ago

How long after getting an ID card does it take KRA to have details in their system? Because I keep getting the message 'details are inconsistent with those at KRA' even after confirming the details on the form match those on my ID card


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Patkay 5 years ago from Nairobi, Kenya Author

@ John, scan both sides of your ID and send then to this email address controlroom@kra.go.ke


John 5 years ago

Hi how can i retrieve my PIN if I lost it and I don't know the number? How can I use my ID?


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Patkay 5 years ago from Nairobi, Kenya Author

@ alex, you have to confirm that all the other details are okey. Otherwise you can contact KRA for help.


alex 5 years ago

i have tried to apply for a pin but i get a response saying data is not consistent with that at k.r.a .am sure i have entered the correct data.id no.29729105


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Patkay 5 years ago from Nairobi, Kenya Author

@Ben Nyamweya Stephen, sorry about that. At what stage are you getting stuck? If you are unable to proceed, you can visit any Cyber and they will do it for you.


Ben Nyamweya Stephen 5 years ago

i HAVE TRIED TO APPLY A PIN USING THE ABOVE PROCEDURE BUT I ALL IN VAIN,PLEASE HELP


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Patkay 5 years ago from Nairobi, Kenya Author

@Prisca, there has to be a big big problem. And do you know what i suspect, you never indicated your email address correctly. The pin is usually sent almost immediately after you send it. Can you try to apply for your pin again. If you get a message that you already have a pin, then go to or email them your scanned ID (both sides).


Prisca 5 years ago

Hi Patkay, I applied for a pin yesterday evening but haven't gotten an email to confirm registration. All my information was correct including my email address, as I did not get any error. How long (hours/minutes) does it take to process a pin?? What could be the problem??


Patkay profile image

Patkay 5 years ago from Nairobi, Kenya Author

Hi felix, now for the group, I can't be able to help you, but you can email KRA and they will sort you out. You can use this email:- controlroom@kra.go.ke. Thanks for reading.


felix 5 years ago

hi? I want to apply pin for a group, where should I go?


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Patkay 5 years ago from Nairobi, Kenya Author

Philip, to see the mistake you have made, check your form keenly. The area with a problem will be having a red colour highlight somewhere near it.


Philip 5 years ago

I am trying to apply for PIN online.To the best of my kowledge I have filled all the fields as detailed above. But I am geeting a response that I have made one mistake but I am not being told what the mistake is. Please assist


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Patkay 5 years ago from Nairobi, Kenya Author

@cate, Resident means you are a Kenyan citizen, while non resident means you are not a Kenyan Citizen. If you want to apply for a company pin, use the option of company.


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Patkay 5 years ago from Nairobi, Kenya Author

@Geoffrey, you can check that problem with KRA.


Cate 5 years ago

What does resident,non resident and company mean when applying for the KRA pin?


Geoffrey 5 years ago

what's the correct date format for the Invoice Date field?

I have tried all formats and it returning - Please match the requested format


Patkay profile image

Patkay 5 years ago from Nairobi, Kenya Author

@ elizabeth wangui, just follow the above steps and you will be able o acquire one. Thanks for reading.


elizabeth wangui 5 years ago

want to kra pin


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Patkay 5 years ago from Nairobi, Kenya Author

Hi kiki. You will select the VAT TAX (VAT 3) option.


kiki 5 years ago

hi I'm currently unemployed but I would like to get a PIN. My question is, what do I put as the Taxpayers obligation?


Patkay profile image

Patkay 5 years ago from Nairobi, Kenya Author

Not unless there is problem with the KRA site, after validating, a new window should open where you will be able to fill your details. So you should keep on trying cause the site is sometimes down.


mwangi 5 years ago

after validating i cannot seem to move from application for registration stage


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Patkay 5 years ago from Nairobi, Kenya Author

@ Richard. There is a specific area where you have to input the ID No. So, without it, you cannot proceed.


Richard 5 years ago

Hi,will it be possible to apply for the pin no. If you don't have an ID card,I have a birth certificate.in need to process Helb loan.


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Patkay 5 years ago from Nairobi, Kenya Author

Well kent, this means your grandfather has a pin already. So what you should do is to scan his ID front and back and send it KRAs email, controlroom@kra.go.ke. They will send you the PIN and then you process it online using the option of get password existing taxpayer.

Thanks.


kent 5 years ago

Ive tried to apply for a new Pin for my Grandfather whose born in 1933 and yet when i try applying they tell me that the tax payer exist what could be the problem.


Patkay profile image

Patkay 5 years ago from Nairobi, Kenya Author

Hi Pdwin, use the option forgot password and you will be able to get your pin.


Pdwin 5 years ago

Its frustrating because every time i try to print a new pin the only result is that i am already a registered online user. Although i forgot my password the "get password" option does not help i need a hard copy of my pin


Patkay profile image

Patkay 5 years ago from Nairobi, Kenya Author

@ Wisley. Seams like there is a problem if the date field is inactive, try checking with the KRA offices. They will be able to sought you out. Thanks.


Wisley 5 years ago

Hey Pat,

I have tried with no success to register for online PIN for my company but the Date field would not accept any inputs and so is the command button that does not respond when clicked.

What is the problem with this date field? It's not accepting numbers, letters or alpha-numeric. The field is just not active!!! Any help would be appreciated.

Wisley.


Patkay profile image

Patkay 5 years ago from Nairobi, Kenya Author

@ ANITTAH, the process for a company pin is as illustrated here on this hubpage, the only thing you will remember is to select the Company option box on point number three. I hope this will help.


Patkay profile image

Patkay 5 years ago from Nairobi, Kenya Author

Thanks nosta for dropping by and commenting. I am happy that this hub helped you. Read also the others, you might find something useful.


ANITTAH 5 years ago

Hi, I need an online pin for my company and already am an existing tax payer, give me the procedure on how to get it online plz. its urgent


nosta 5 years ago

thanks men am in.The directions helped me agreat deal.


Patkay profile image

Patkay 5 years ago from Nairobi, Kenya Author

@ Richard, thanks for stopping by. You can check with the KRA office. They will sort your problem.


Richard 5 years ago

Isn't (for example: 01/08/2011 ) the date format I'm supposed to use when filing VAT3 returns? This is the third day and I'm still getting -please match the requested format.What's wrong?


Patkay profile image

Patkay 5 years ago from Nairobi, Kenya Author

@ Bernard muroki, check where the error is appearing. It is always indicated with a red highlight.


Patkay profile image

Patkay 5 years ago from Nairobi, Kenya Author

Chritopher Wanga,contact the KRA office using this email address controlroom@kra.go.ke, send your ID number. They will help you to retrieve your pin.


Patkay profile image

Patkay 5 years ago from Nairobi, Kenya Author

@ S.K. ROTICH, thanks for reading and commenting. It very true technology has revolutionized a lot of things we do making them easy to access.


Bernard muroki 5 years ago

hi i'm applying for a company pin and i keep getting this 1 mistake that i cant find.what could it be??


Chritopher Wanga 5 years ago

i lost my KRA pin and i want replacement what procedure do follow through online method please help coz i am in great need of it. I will appreciate.

thank you in advance


S.K. ROTICH 5 years ago

Thanks for the technology. Its fun!


Patkay profile image

Patkay 5 years ago from Nairobi, Kenya Author

@ Betty, there is that option of others not defined, you can use this field.


Patkay profile image

Patkay 5 years ago from Nairobi, Kenya Author

@ Berna Yes it is possible for you to apply, there is that option for non resident.


betty 5 years ago

hello,I am a new taxpayer, which fields of taxpayer obligation, main business activity because i haven't started working yet


Berna _ 5 years ago

Hi, is it possible for a non citizen to apply for a pin?


Patkay profile image

Patkay 5 years ago from Nairobi, Kenya Author

@ Laboxo and @ Pery, thanks for going through this hub. I suggest you try emailing the KRA office and they will help you. You can use this email address controlroom@kra.go.ke

Thanks.


Pery 5 years ago

I misplaced my pin cert. Luckily, i had the number. When i went to the cyber, i was asked for my mums name. i was extremely shocked to learn that it couldn't match the name on kra's system. Even my dad's name is wrong. The names are no where near my parents'! I don't know how that happened. The rest of the info is correct. Ive had this pin for almost ten years now. What steps should i take?


Laboxo 5 years ago

I applied for kra pin so as to apply for helb but got 'inconsistence' feedback. if I should visit the kra office, are there such offices elsewhere other than Nairobi, for instance Kericho?


Patkay profile image

Patkay 5 years ago from Nairobi, Kenya Author

Kate, there is an option for forgot password. That is on stage 2.


Patkay profile image

Patkay 5 years ago from Nairobi, Kenya Author

Hi Alex, yes you can email them and they will solve your problem. You can try to use this email address controlroom@kra.go.ke


Kate 5 years ago

please I need p.i.n certificate am an existing taxpayer but can't remember my P.I.N No what will i do?


Alex 5 years ago

Hi Patkay, I am trying to get a PIN Number and I get the message that my data is inconsistent and I should go to KRA...however I am not currently in Kenya and cannot do that... can I contact them by phone/email to sort this out and if I can, what is the contact number or email ?


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Patkay 5 years ago from Nairobi, Kenya Author

@ PATRICK MUSILI PETER, welcome to my hubs. You can take your time to explore the others.


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Patkay 5 years ago from Nairobi, Kenya Author

@ frank mbaabu, just follow the obove instructions and then select the option of get password for existing taxpayer. This should be done when you are in point no. 2.


PATRICK MUSILI PETER 5 years ago

NEW MEMBER


frank mbaabu 5 years ago

Please assist me download my Pin certificate Urgently. My Pin No isA004262857U


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Patkay 5 years ago from Nairobi, Kenya Author

@Stanely,if the problem persists, you can visit the KRA office, they will assist you.


Clemence  5 years ago

I don't know my area code, am from Sofia in Voi


Stanley 5 years ago

Hi i have filled all id details but next window doesn't open


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Patkay 5 years ago from Nairobi, Kenya Author

Hi Stanely, for stage 3 you should select whether you are applying pin for Resident, Non-Resident or Company. Then click on validate.

Then for stage 4,a new window opens where you have to fill the following details:- ID Number, Date of Birth of applicant, District of Birth of applicant, (these fields are mandatory). Then after that indicate the year of birth and then click on validate.

If every thing is okay at this moment, new a window with most of your details will open.

Thanks, hope this solves your problems.


Stanley 5 years ago

Hi am new taxpayer every time i try to apply 4 pin i don't succeed.i fill my details correctly in 3 stage but no advance to 4.am always told kra has some data about me


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Patkay 5 years ago from Nairobi, Kenya Author

@Roba. If you have put your data exactly as it appears on your ID, then there could be a problem which can be solved out at the KRA's office. So you can go to KRA's office, tell them the message you are getting and they will help you.

Thanks Roba.


Roba 5 years ago

The message that is displayed is YOUR DATA IS NOT CONSISTENT WITH DATA AT KRA, please correct it or go to a KRA station. What could be wrong because I have entered the details as they appear in the ID


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Patkay 5 years ago from Nairobi, Kenya Author

Hi Roba. I need to know the message you are getting while trying to get your pin.


Roba 5 years ago

Hi i received my ID a week ago and tried to apply for the pin to no avail plis help


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Patkay 5 years ago from Nairobi, Kenya Author

@ OKWACH SELF HELP GROUP, there must be a problem somewhere, you can just visit the KRA offices, they will sought you.


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Patkay 5 years ago from Nairobi, Kenya Author

@ apryl. Check with KRA people.


OKWACH SELF HELP GROUP 5 years ago

i have severally tried to apply for the cbo a pin number and its telling me that YOUR DATA IS NOT CONSISTENT WITH DATA AT KRA, Please correct it or go to a KRA station. What should i do because i have used the information as in the certificate of registration. This is urgent pliz


apryl 5 years ago

im 17 years and need a pin for helb application but i haven't gotten an id yet.pliz help.


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Patkay 5 years ago from Nairobi, Kenya Author

@Buxtone. Make sure you use the details on your ID.


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Patkay 5 years ago from Nairobi, Kenya Author

@ mustafa. Unless the website is 'down' it doesn't take long.


Buxtone 5 years ago

I try applying for a kra pin but each time am told that my data is not consistent with that at kram,what exactly should i do?


Mustafa 5 years ago

Hi am a bit confused.For how long does it take to get a kra pin?


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Patkay 5 years ago from Nairobi, Kenya Author

Hi Lucy. Sorry about the site i agree with you.But KRA website is not mine. What i did is just to write about how to apply for PIN, but thanks for reading and commenting.


lucy 5 years ago

To be honest ua services are not the best you web is very slow and to get into is a miracle


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Patkay 5 years ago from Nairobi, Kenya Author

Yes Daniella, just login to their site and fill in the required details.

Thanks.


Daniella 5 years ago

Hi Pat

I am a currently a non-working student in Uni and need the PIN number for my passport application. Can I still get it thrugh the KRA site?


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Patkay 5 years ago from Nairobi, Kenya Author

Hi Eric jillo, Just ask for another passsword. Use the option forgot password, you will be issued with a new password which you will be able to use now. Thanks.


Eric jillo 5 years ago

I have received my pin, passward, and the stamp.now that i want to login and change my passward, every time i try loging in, the computer says my datails are incorrect yet i am copy pasting from the mail i received.


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Patkay 5 years ago from Nairobi, Kenya Author

@Murad Mirza, make sure the details you are entering are similar to the ones on your ID.


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Patkay 5 years ago from Nairobi, Kenya Author

@ Fred, make use of the date written on registration certificate.


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Patkay 5 years ago from Nairobi, Kenya Author

@ danmwenge, Sorry, the link is now okay. You can try it out.


Murad Mirza 5 years ago

Data is not consistent with data at KRA. please correct it or go to KRA Station


Fred 5 years ago

Hi Pat

I have tried with no success to register for online PIN for my company but the Date field would not accept any inputs and so is the command button that does not respond when clicked.

What is the problem with this date field

I urgently need your feedback you can reach me on fkhouno@gmail.com


danmwenge@rocketmail.com,danjix02@gmail.com 5 years ago

please can u send me a link that will enable me to register kra pin cause whenever i visit ua site to register it takes me to another place which i don't need it


Patkay profile image

Patkay 5 years ago from Nairobi, Kenya Author

Hi Sam, if you forgot your email, you can email controlroom@kra.go.ke or visit your nearest KRA office and they will sought you out.


sam 5 years ago

If i lost my pin, how can i print it again. Plz tell me the procedure.


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Patkay 5 years ago from Nairobi, Kenya Author

Hi VINNY, the response is usually instant. So perharps you gave the wrong email address. Verify whether you indicated your email address correctly.


VINNY 5 years ago

Hi Patkay.I've posted my pin application form and I haven't yet received any respond via my mail. What could be the problem? Thnx.


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Patkay 5 years ago from Nairobi, Kenya Author

Hi Denis. It is important you check the email you are providing. Make sure it is the one you use and that you write it correctly.


Denis 5 years ago

Hiy pat have been having this problem for more than a week now have been going to all process of filling in the area code my profesion my mail but when submitting all my details for the kra to gove me the password it does not go through what is the problem with the hub


Denis 5 years ago

what if have gone through all stages but when i reach at personal information and fill the part of my mail it does not send me the kra password what is wrongg with the site


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Patkay 5 years ago from Nairobi, Kenya Author

Keep trying tawarytats, some of the times the website is usually down.


tawarytats 5 years ago

Is the kra website okay.My feedback currently is sorry the service requested is not available at the moment is not available.Please try again later.Wats the problem??Kindly assist


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Patkay 5 years ago from Nairobi, Kenya Author

Hi Rose. The problem you have is with the data you are entering.Make sure you are writing those details exactly as they are on your ID.


rose 5 years ago

hi, am trying to apply for the kra pin but after entering my details on id no., date of birth, year of birth and district of birth and then try to validate it tells me that data i give is inconstitent with data at kra. what should i do?


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Patkay 5 years ago from Nairobi, Kenya Author

Hi Peter. The tax obligation you choose is okey.


peter 5 years ago

Hi, if im a non working student, which tax obligation should i choose? I chose vat 3 coz i was supposed to pick one, and it appears vat 3 is for those in business...


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Patkay 5 years ago from Nairobi, Kenya Author

It is true wesley mutai. It now easier, faster and more efficient when using the computer. I wish other documents like the birth certificates were also computerized.


wesley mutai 5 years ago

i'm really appreciating what kra staff did through getting pin no. through com


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Patkay 5 years ago from Nairobi, Kenya Author

Hi Peter. Use the date July 1st 1991 and you will be able to process your pin.


Peter kipkoech 5 years ago

My ID NO is 28451191 and the DOB in the ID is 00.00.1991 but when filling the form there is no way you can enter 00 as your date of birth.i used 07.03.1991 When applying for i.d but came as 00.00.1991 pliz help


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Patkay 5 years ago from Nairobi, Kenya Author

Hi Sue. Keep on checking am sure they must be working on it.


Sue 5 years ago

Same problem here. Can't get through, won't get through!!!! But I'll keep trying.


Patkay profile image

Patkay 5 years ago from Nairobi, Kenya Author

Thanks Kevin for checking on my hub. Am sorry there is a problem with the KRA website at the moment, but don't give up, keep on trying they will surely rectify the problem.


kevin 5 years ago

i,ve been trying to access the kra site but i think there's a problem with the site,because every time i try i keep on getting this message "the server encountered an internal error or please try again later or the server is too busy", pliz help because i really nid the pin.


Merry 5 years ago

I'm an existing tax payer; want to process my tax return online, in the process, I'm required to get password n security stamp- BUT how do select the area code????. In which section are they detailed???? Help


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Patkay 5 years ago from Nairobi, Kenya Author

Hi mike. Did you check/confirm the email address you gave? This could be the reason because your pin is sent to the email address that you fill.


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