Active Listening
Active listening is an effective communication and relationship management technique. An active listener concentrates on the words, the body language and gestures of the speaker. With active listening, the listener puts aside distractions and listens attentively. Listeners often paraphrase what has been said for clarification and describe the … Keep Reading → perceived emotions of the speaker. Using this technique fosters good will and cooperation since the speaker feels that his or her message has been heard. Learn more about active listening techniques in this Hub.
