Telephone Customer Service
Telephone customer service presents both opportunities for cost containment and challenges for doing it correctly. Telephone service centers offer the opportunity of service 24/7 and a free 800/888 number will be attractive to many customers. Customer service representatives require thorough training in listening to customers, reporting … Keep Reading → complaints, and escalating problems. The language used by telephone customer service agent is especially important. It should be easily understood, grammatically correct without a lot of slang and technical jargon, and without any hard to understand accents or dialects. Being able to communicate to the customer that the caller is important is just as important as solving that customer’s problem. Telephone customer service centers are easily located in lower costing communities including overseas that help with business costs. Setting up a call center can be expensive and does run the risk of alienating customers if they feel that the company doesn’t really care about their needs by providing quality service. Explore the benefits and challenges of a telephone customer service center from this Hub.
