jump to last post 1-6 of 6 discussions (38 posts)

Is this a crazy story or what?

  1. jackclee lm profile image73
    jackclee lmposted 2 months ago

    A man who complained about a $12 charge for a blanket cause the plane to be diverted to LA and affected all the passengers...
    How did we come to this?
    What is wrong with or airline industry?
    Can a $12 blanket be compared to disturbing flight plans for 200 passengers?
    Where is the common sense?
    The pilot and attendandent over reacted...
    There was no justification for diverting the flight plan, period.
    Hawaiian  air, you have a serious problem if that is your policy...

    1. wilderness profile image94
      wildernessposted 2 months ago in reply to this

      Yes, the pilot and attendant over reacted.  And so did the idiot passenger having a temper tantrum because he can't have something for nothing.

      1. jackclee lm profile image73
        jackclee lmposted 2 months ago in reply to this

        I have been on planes where it was freezing cold. To not give a small blanket as a courtesy is just bad customer relations... When did making a few $$ trump common sense? The passenger did not over react... It is the system that has gone bonkers. If an alien arrives on earth tomorrow, they would say how crazy are these humans... the pilot and attendant should be severely disciplined and get a refresher training on dealing with customers.  BTW, how much did they cost the company and the tax payers by this fiasco? Was it worth the $12???

        1. wilderness profile image94
          wildernessposted 2 months ago in reply to this

          Yeah, it's poor customer relations.  But that does not excuse a temper tantrum on an airplane full of people - nothing does.

          Disciplining employees for not giving away what the company has decreed has a cost would be insane, though.  "Dealing with" customers does not mean to simply give them whatever they want free of charge.

          Nor does discussion of tax payer costs have anything to do with it - what is the cost of cops arresting a shoplifter for stealing $5 worth of merchandise?  What do companies pay each year for surveillance and security to halt shoplifting?

          1. jackclee lm profile image73
            jackclee lmposted 2 months ago in reply to this

            You are reaching..
            This guy is not a criminal...
            Read what was said and reported by eye witnesses...
            He did not threaten the pilot or the attendant. He was going to complaint to the Company executives...
            The English language is not that complicated.

            1. jackclee lm profile image73
              jackclee lmposted 6 weeks ago in reply to this

              A new video on United Airline dragging a person off the plane for overbooking.
              This is another incident where the airline is out of control and lack total common sense.
              I can't believe there was no other way to resolve this.
              A huge lawsuit is now on the table...

              1. wilderness profile image94
                wildernessposted 6 weeks ago in reply to this

                He was not drug off "for overbooking" and United Airlines employees did not drag him anywhere.

                He was drug off for refusing to walk himself, and the cops did the dragging.  Yes, there was another way to resolve a passenger that refuses to leave the plane: let the plane sit at the gate until he leaves.  Of course, all the other passengers will miss connecting flights...

                I WILL say, however, that I'm not at all sure just why the flight was overbooked.  The practice is legal and common, but apparently the reason was that United had employees they wanted to transport and put that need above that of passengers.  It would be nice to hear United's side of that part of it, but we never will.

                1. jackclee lm profile image73
                  jackclee lmposted 6 weeks ago in reply to this

                  What do you mean? This case will be in the public eye for a while and may cost the United CEO his job.  The details will come out one way or another. There are too many eye witnesses.
                  As a citizen who flies regularly on United and other airlines, I side with the passenger in this case. There are other incidents when the passenger was clearly out of line and I would suport their removal, such as Alec Baldwin refusing to turn off his cell phone on takeoff...
                  In this case, it is clear that they over booked. They then offered to passengers voluntarily give up their seats for a voucher, no one took it. They randomly selected 4 people and asked them to leave.
                  The 4 seats were for another United crew scheduled for another flight.
                  Here is where they could have done something more reasonable.
                  1. They could offer more money... up to $1450.
                  2. They could have replace the flight attendent with the other crew, perhaps...
                  3. They could have flown the other 4 crew by private jet or another airline...It was a short flight.
                  4. They could have hired a car service to drive the new crew to their destination.

                  What is unexceptible is to forcibly remove someone who has paid a ticket and have already boarded and seated.
                  Here is where I think we all should stop and remember the Golden Rule.
                  Treat others like you would want to ge treated.

                  I would ask the United CEO to imagine, what if it was him on that flight? Or one of his loved ones? Being asked to leave. Would he be OK with what went down? Hemmm

                  1. wilderness profile image94
                    wildernessposted 6 weeks ago in reply to this

                    That's what I said - we don't know why it happened, from United's side.   Why were people allowed to board when there weren't enough seats?  What happened that they apparently forgot their employees until everyone is on board?  Was there another plane that could get them there on time?  Could they have driven and got there in time?  We don't know and never will, and asking the questions or saying it was possible does NOT mean it was.

                    But none of that excuses the behavior of a man booted because of overbooking, and if force is necessary to clear the plane for takeoff, then force is necessary.

                  2. jackclee lm profile image73
                    jackclee lmposted 6 weeks ago in reply to this

                    Here is the stats...
                    "According to official data, more than 40,000 paying customers were bumped off U.S. flights last year against their will, although in the vast majority of cases that happens at the gate, well before the boarding process has begun.

                    That figure doesn't include those who voluntarily gave up their seat on oversold flights and received an incentive."

                    That seems like a very high number. Something is wrong with the booking system if that many people are kicked off flights.

              2. colorfulone profile image86
                colorfuloneposted 6 weeks ago in reply to this

                Crazy stuff!  ...  Remember the movie "Airplane"? 

                Airplane Classic Scenes ( at the 6:43 mark lol )
                https://www.youtube.com/watch?v=xlDXQdgx_QU

                Maybe this is apart of airlines training manual.   wink

  2. jackclee lm profile image73
    jackclee lmposted 2 months ago
  3. jackclee lm profile image73
    jackclee lmposted 2 months ago

    So the FBI was called...
    I don't want my tax dollars wasted on this kind of insanity.
    Shouldn't they be investigationg the leaks in our intelligence?

  4. jackclee lm profile image73
    jackclee lmposted 2 months ago

    BTW, if I was on that plane as a passenger, I would file a lawsuit against the airline. They have disrupted my schedule and 200 other passengers...for what?  What can a 60 year old man do on a plane? Any reasonable person would be unruly when confronted with such nonsense...

  5. jackclee lm profile image73
    jackclee lmposted 2 months ago

    Here is the quote - “It was just a complaint about a blanket, about the cost of the blanket, correct,” Pedegro said. “He was upset about the charge for the blanket and asked for a corporate phone number. They provided him with it and (then) he said, ‘I’d really like to take somebody behind the woodshed over this.’ They diverted the aircraft because of that statement.”

    So apparently, the attendant and the pilot took that statement as a threat to the pilot???
    Do they even speak English? It is clear to me what he meant by it...

  6. ptosis profile image78
    ptosisposted 6 weeks ago

    offered $800, when policy is that able to offer up to 400% or $1325, They should have offered the max after 800 wasn't taken.

    What was not protocol was the passengers weren't not bumped at the ticket gate. That's very poor planning. Should have known 15 minutes before boarding that needed 4 seats and just bump off the last 4 people boarding with compensation.

    1. jackclee lm profile image73
      jackclee lmposted 6 weeks ago in reply to this

      Yes, I totally agree. Anyway you look at it, the airline screwed up.

      1. jackclee lm profile image73
        jackclee lmposted 6 weeks ago in reply to this

        What is not discussed is the total tyranical attitudes of airline officials...
        In another case a while back, I read a flight was kept on the tarmac for over 6 hours and the pilot refused to go back to the gate, even when people asked to leave. So why can't they do that?
        The lesson for all is, next time a flight is delayed over 2 hours, have a fit and tandrum and they will have to eject you...
        Is this what the airlines want to happen? Haha

 
working