Does it seem like American Airlines is providing worse and worse service?
I volunteer once per week at DFW Airport, and I have seen some examples of this lately as I tried to help passengers. On a personal level, I had a bad experience with AA last year as I tried to return from Colorado on a flight.
I live only a few miles from American corporate headquarters, and I know that the problems can't be limited to American. Perhaps they are just the most visible, egregious example that I can find.
Airline travel in general these past few years has simply gotten worse across the board, not just American. I loath having to get on a plane these days and avoid it whenever I can.
I agree, lime light. The other day, I was trying to help a couple who got stranded the whole afternoon by American. No reason other than the flight wasn't full, so AA canceled it. I told them to get with Virgin America Airlines, and they did make it to Los Angeles finally, on an evening flight.
This happened during a time when lots of people were going to college graduations, as was their case. I'm glad I was able to help them so they didn't miss the most important part of their trip.
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