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Dog Grooming and Pet Smart - Our Experience

Updated on January 7, 2012
This is Molly playing with one of her toys.
This is Molly playing with one of her toys. | Source

Our Experience with Dog Grooming at Pet Smart

Our dog Molly is part of our family, and we love her very much. Grooming wasn't always an issue for us until a few years ago. She had a couple of traumatic experiences, one was a nearly fatal accidental poisoning she got into while we lived in Texas. One of her traumatic experiences was an ear infection that we had no idea had gotten so bad. Suffice it to say, we need to have someone else care for her ears in regards to ear cleaning. I don't want to touch her ears ever since she has been through that trauma, and I would rather pay someone else to clean her cute but long ears.

I used to be able to easily give her a bath as well. For whatever the reason, over time as she has aged, I also would just rather pay someone a fair price to give her a bath and trim her nails. Its not that I don't want to do these things for her, but I almost literally cannot. Groomers are trained to deal with any and all of these issues.

Going to Pet Smart for our needs seems like a fair way to go, when all else failed. This article is just to share our experience which began years ago with grooming a dog. They charge me about 19.00 or so, and that includes a bath, shampoo, ear cleaning, and nail trim. If you knew how hard it was to do these things for her in my own home, you may also find it a bargain! Luckily she never had another ear infection like that, since that time. Once she got a yeast type of infection that we had to deal with, but that was because some moisture got into her ear after another time she was groomed at the kennel where she sometimes stays.

Pet Smart has that open area where you can see dogs getting groomed. You can rest assured the staff feels at least fully confident enough to do a good job since customers are watching. That was one of the things that gave me some peace of mind early on. My experience is that I can call even last minute pretty much, and get an appointment rather quickly when I need that. She isn't there much longer than the time it takes to get her groomed, which is another thing I like.

What to expect when you drop your dog off

When you take your dog in at the time of the appointment, you will be met by a friendly staff, that takes your name and makes sure your dog is all set to go. Usually at this time or before, they will ask if their vaccinations are all up to date. If they are not, you will have to get your dogs vaccines updated. Then they take your dog back to a waiting area for his or her turn to get groomed or bathed.

If you could see my dog and how she behaves at this point, you would know why I get many sad glances followed by reassurances for Molly, who at this point is acting like it is the end of the world to be in a setting like this. She is just a very uptight little dog, and I believe she had some kind of anxiety issues. The funny thing is, when I am out of site, she turns off some of the drama, and seems to do ok. When I return, you can't imagine a happier dog.

Back to the grooming, I know they give her a bath, clean her ears with a solution, and brush her and cut her nails. They always offer me extra services as well, which is very nice. I tend to go for the basics most of the time however. There is a time where she is "drying", but they call me and let me know she is ready to be picked up. They used to put cute little bandanas around her neck, or put a little bow of some kind somewhere on her. She looks so cute and actually smells good when I take her home, and I mean like some little fruit doggy cologne. We always get a kick out of that.

Its very very important to me that she gets hear ears cleaned well, as they are longer beagle ears, hard to get enough air, light and can trap dirt if you don't keep on top of things.

What you can expect when you pick up your dog

Pet Smart is great in that they give a little report for your dog and their visit there. It has your dogs name on it, the Pet Stylist that took care of her and the date. It is a progress report, and inside gives an assessment of their skin, coat, ears, nails and teeth. After each item, it gives options of the condition of when they came in, and what was done to help your dog. They also give general notes at the end. This last visit they said that Molly was a real sweetheart, good for everything, but a little scared. I know she is always scared, so that was no surprise and I told them up front about her general anxiety in out of home situations or vet situations. They give a time when your dog should come back as well. They had a couple of coupons attached to the outer part of the report as well.

I don't know about you, but I love this level of service and it makes me feel good that my dog is cared for to the degree she is. I have tried other places as well, but for some reason I don't have the same level of satisfaction as I do at Pet Smart. So for now, I am staying with them and would recommend it be tried at least once if you are shopping around for a groomer. I also am open to hearing other opinions of other places as well.

One last thing, after hearing about the yeast ear infection, maybe due to too much moisture after a prior bath, they suggested and asked me if I wanted her to have cotton put in her ears, to keep them dry during her bath. I thought this was very nice and I said sure, that would be great. I am thankful for help like this, as it takes a lot off of my mind and she needs to have these basic things done at least.


Do you or have you ever taken your dog to be groomed, and paid for the services?

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    • oceansnsunsets profile image

      Paula 5 years ago from The Midwest, USA

      Hi Wwolfs, thank you for your comment. I agree about the price being a good one for what you get. Happy to share, and I hope that you find what you are looking for to help with your cat's grooming and nail trimming needs.

    • profile image

      wwolfs 5 years ago

      Nice hub. That is a good price that pet smart charges for professional pet grooming. Especially for all that's included in their service. I could use my cat's nails trimmed and have a hard time doing them. Thanks for sharing.

    • oceansnsunsets profile image

      Paula 6 years ago from The Midwest, USA

      Dappleddesigns, that is great to hear about Petco. I think its great to share when we have great service from some place. Thanks so much for stopping by and for the comment. :)

      Mary, aww your "Baby" is worth every penny though I bet. Glad to know of other happy PetSmart customers. Thanks for the comment and visit. Goodnight my friend.

      AliciaC, thanks for your comment, and I would keep grooming my dog for as long as I could. I just couldn't do it for Molly anymore for the reasons I mentioned. I hear that when people get a new pet puppy, that is a good time to train them to get used to you trimming their nails, cleaning their ears and/or teeth, etc. Glad you stopped by. :)

      Millionaire Tips, thanks for your comment. I admit that I don't know much about what they charge for other breeds and services. I end up paying closer to 25 when all is said and done. Glad you stopped by, and my guess it was because of a bigger dog that they charged more.

      Eddy, Lassie sounds like a wonderful companion, and I am sure you miss her. Calling her a best friend and the way you talk about her I can tell she was pretty special. So happy you stopped by and left a comment. Wishing you a wonderful day! :)

      Lillian, it sounds like you have a great system for grooming. I wish we could still do that. Happy you stopped by and left a comment. :)

      Dappledesigns, I think its worth it, whatever they charge IF you are completely satisfied with the service. I will have to give Petco a try perhaps sometime. Glad you have someone you trust and yes, it is a little nerve wracking, but its great to pick them up and they are so happy.

      Phoenix2327, thanks so much for your comment. I do hope other pet owners can maybe benefit, that have never used a professional grooming service before. It gives me a great peace of mind knowing my dog is cared for in this way.

    • phoenix2327 profile image

      Zulma Burgos-Dudgeon 6 years ago from United Kingdom

      This is a very good hub and one that pet owners should read if they're considering having their pet professionally groomed.

    • dappledesigns profile image

      dappledesigns 6 years ago from In Limbo between New England and the Midwest

      I wish we had a petsmart around us to be able to compare the difference between Petco and PetSmart. We only have access to Petco, and although well worth it, the price was much more than $19. Great hub! We were definitely nervous the first time we dropped our pup off, so this hub will definitely help the anxiety of other "pup parents" that are new to professional grooming.

    • profile image

      LillianLaruan 6 years ago

      This is a great way to groom your dog. If you don't know how leave it to the experts. We usually take turns in grooming our dogs at home.

      Thanks so much for sharing this.

    • Eiddwen profile image

      Eiddwen 6 years ago from Wales

      A brilliant hub which I have to award an up up and away.

      I had a Beagle called Lassie when I was small and she was my very best friend; and these wonderful memories stay with us.

      Here's to so many more to share on here.

      Take care and enjoy your day.


    • Millionaire Tips profile image

      Shasta Matova 6 years ago from USA

      We've gone to PetSmart once. They charge based on the breed of the dog. I paid much more than 19, even though my dog has tangle free hair as well, but he is probably bigger than yours.

    • AliciaC profile image

      Linda Crampton 6 years ago from British Columbia, Canada

      Thank you for the review of PetSmart's grooming service. I groom my dog myself, but there may be a time when I'd rather have someone else do it, so it's good to know about suitable alternatives.

    • mary615 profile image

      Mary Hyatt 6 years ago from Florida

      Wow! Pet Smart only charges 19.00 for those services. Be glad Molly doesn't need a haircut every six weeks like my "Baby" does! Baby goes to the Beauty Parlor more often than I do. I like PetSmart a lot for the reasons you mentioned. Goodnight.

    • dappledesigns profile image

      dappledesigns 6 years ago from In Limbo between New England and the Midwest

      we just took our shepherd/elkhound mix to Petco for the first time for grooming. Although the staff looked tuckered out after the event, Kaydo came out all smiles.