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Advance Auto Parts - Beware

Updated on November 7, 2010

I was taught........

I'm not into cars or car accessories. Or even working on cars that much. It doesn't bother me to get up under the hood and get greasy if the need calls for it. I was taught at a young age to change a flat tire, change and check the oil. I was also taught to do basic up keep on cars. All of this was taught to me for the specific purpose of not having to call my parents in the event that something may have happened to the car while driving. I was taught to be a responsible adult. And when it came to car maintenance I was pretty responsible. And in being responsible I've always trusted Advance Auto Parts to get me what I needed in order to fix my car properly. Pretty standard right? I'm sure you all know what Advance Auto is. I'm sure there is one in every state and in every town. They are the iconic place to go for car parts and car accessories. At least that's what I've been taught and that's what I've always done. I've always gone to Advance Auto for everything I've ever needed. From new windshield wipers to breaks. If I needed it, Advance Auto was the place I went. That is until................

Until yesterday I trusted Advance Auto

Until yesterday I've never had a problem with Advance Auto. I've always had great service. They've always had the parts I've needed in stock. And if not, they always got them in for me by the end of the day. And to me, the price for said parts was always pretty inexpensive. I've stated this before, I've always gone to Advance Auto for anything I've ever needed. So you are probably wondering what happened to me yesterday to make me change my mind. Well let me enlighten you.

We (my future husband and I) recently bought a car. It's a good car. It's a 1996 Honda Civic DX straight shift. We bought it from a friend for $900. And that is a really good price. After we got it we noticed that when I would turn sharp that there would be a really bad grinding sound. No biggie. I asked my mechanic to take a look at it. He did and let us know that our CV Axle on the drivers side would need to be replaced. Well that is all find and dandy. We went to Advance Auto, we bought the parts. We bought both the drivers and passenger side CV Axle's just to be on the safe side. We bought new belts, the works. Just to ensure that when we take our honeymoon to Savannah next month we won't have any car troubles.

I should have known then and there that when we asked for the timing belt and the sales man couldn't find it that I should have asked someone else. But when I go to places like Advance Auto I'm expecting the person behind the counter to know what it is that they are doing. Call me old fashioned, a girl or whatever. But I'm putting the fate of my car into their hands in a way. Right? I mean if I go in and ask for a part I'm expecting that person who is looking it up to ensure that I get that right part for my car.

But I digress. Back to my story.....

So we get the parts that we need. We head out to our mechanics shop. It's 8am. Mind you I worked all night the night before. So I'm a little tired and cranky. But nonetheless, we work on the car. Take out the old CV Axle, put the new one in. Things are good. We test drive it. Things are going great. We leave and head back to Advance to return some parts that we really didn't end up needing. We decide to go to McDonald's for lunch. Again, everything is running great. I'm happy because the repairs are done and I'm more comfortable driving our car. That is, until we get to leave McDonald's. Now you have to understand, when pulling out of our McDonald's it's a down ward slope, so until you get to the light all you do is coast down hill. I go to pull out on the road and hear a loud POP sound. Thinking I maybe just didn't have the car in gear or something. I coast down the hill and go to hit the gas and nothing. The car is running, but I can't actually go anywhere. Lucky for us, a man helped us push our car to Waffle House and I call my mechanic. We have it towed to his shop. There are so many things running through my mind at this point. I'm worried that something else, something very major has gone wrong with the car that is going to cost us an arm and a leg to get fixed. Hoping and praying. Well our mechanic gets it back to his shop and tears her apart to learn that the CV Axle has popped back out. And also discovers that the reason for the CV Axle coming out was......... get this...... it was the wrong CV Axle for the wrong car!!!!!!!!!!!!! The CV Axle that they sold us wasn't even for a Honda let alone a 1996 Honda Civic DX! Needless to say I'm sure that this could happen anywhere that you get parts for your car. But this happened at a place I've been trusting for as long as I've known how to drive. So when you have to buy parts for your car, be sure that the person behind the counter selling you said part for the car knows what they are doing when it comes to the life of your car. And also for your safety! I thank goodness that I was only pulling out onto the road when this happened and not actually driving down a freeway or something. Because things could have gone much worse!


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    • gqgirl profile image

      Sabrae 4 years ago from Georgia

      How is most of this on me? I placed my order. HE gave me the wrong parts.

    • profile image

      fred flintstone 4 years ago

      geez most of this is on you. You dont just go into a store and start ordering major parts like drive axles and you mentioned a timing belt also. The knowledge your "mechanic" needs to have are pretty high up there to replace those particular parts. You also mention you paid $900 for the car. Wow, what do you expect for $900? You need to do the research and have your head in the game before you go into the store and order stuff like that. The dude behind the counter is just selling what you askfor.

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      anonymous 5 years ago

      Did your husband get fired from Advance Auto Parts, or are you someone that has a lot of time on their hands to write such an article. Are you going to write a summary if McDonalds provides you with swiss cheese instead of american cheese on your big mac? Come on people...

    • insurancesniper profile image

      insurancesniper 5 years ago

      Maybe I'll try that other place instead.

    • profile image

      Aquafina 6 years ago

      Did your mechanic put the parts on? He is supposed to be the professional, not the hourly retail associate at the big box auto retailer.

      I'd blame your mechanic for not checking the parts himself for accuracy. Or blame yourself, for not googling the part numbers. People in big box retailers usually are tied down to whatever the computer screen says. If these people were automotive experts, they could do a lot better than big box retail.

    • profile image

      toasterfailure 7 years ago

      And I am sure you have never made a mistake before in your life.

    • gqgirl profile image

      Sabrae 7 years ago from Georgia

      @tgn - They are very lucky that I wasn't the one to return the parts and get the right ones. I had my mechanic take them back. They would have been getting an earful and probably would have been sued to boot. I was mad!

    • profile image

      tgn 7 years ago

      Mistakes happen, sadly, but what did they do when you went back?

    • profile image

      kpburrell 7 years ago

      Thanks for sharing - I was heading over there later this week for windshield wipers - Maybe I'll try that other place instead.

      Thanks again and I hope all is well with the car now.