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How Hyundai Takes Advantage Of Warranties in the Philippines

Updated on January 4, 2017

Our Hyundai Elantra

The subject of the article
The subject of the article

When is a warranty not a warranty and wastes resources?

Warranties seem to vary from country to country more than expected. Here in the Philippines, it seems that the warranty, at least for Hyundai's, is designed to make them money and not protect the consumer. Naturally, things like tires and brakes which are designed to wear out, should not be covered under a longer term warranty, but what about more structural parts?

Hyundai is supposedly known for offering a good car with a solid warranty, that is what we thought anyway and what all the sales brochures tout. But when you actually talk to the service people, the story is quite different. Here are a few examples:

  1. The warranty does not cover any rubber parts no matter how old they are. Not just tires, this includes bushings, couplers, transmission and engine mounts and shocks and more. You would hope that these parts would last long enough to be included, but apparently Hyundai does not feel that way. In fact, the steering coupler on many of their models is notorious for wearing out every 2-3 years, just as we found on our car. Sorry, no warranty.
  2. The warranty on the engine is only valid if you have the dealer do all the preventative maintenance using the schedule in the owners manual. Now, this sounds fine until you realize that the scheduled maintenance is absurdly often. They require the oil to be changed every 5,000 KM or about 3,000 miles no matter what the driving conditions. And they require either a synthetic or synthetic blend oil. No other car maker to my knowledge feels that way and naturally it costs 3 times as much to change the oil at the dealer than at a private mechanic. In addition they try to include other fees like washing and detailing the engine.
  3. In addition to the cost, changing the oil that often wastes oil, creates a time loss for the owner having to bring the car in and come back, and can be detrimental to the car. Every time you change the oil and put in a new filter, the engine has to refill the filter before pressure builds up, creating a few seconds of non-lubrication for the engine which is the worst possible scenario.

If you do not use the dealer for all the preventative maintenance, they have the right to invalidate the extended 50K kilometer warranty and make the car less valuable. Perhaps that is just here in the Philippines they can get away with it, but in the US, I don't remember it being an issue. Then again, the US has fairly strict Lemon and warranty laws to protect consumers that do not exist here.

In Summary, every country has different rules, or none at all, regarding warranties on vehicles. Never assume anything and don't believe the advertising either. Read all the fine print and ask questions or you maybe surprised later.


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