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10 Good Traits and Characteristics of a Successful Manager

Updated on October 30, 2012

You have a business and you are interested in hiring a manager who will be able to assist you in growing that business from the ground up. When you put out an ad for this position, you receive hundreds of resumes. Even if you narrow this bunch down to just the people who seem most qualified for the job, you're going to have to do quite a few interviews to make sure that you select the manager who is going to be most capable of growing your business. How do you know who that person is?

Here are ten of the most important traits to look for in a manager for your business:

  1. Self-Motivation. The person that you hire for the job has to be capable of doing the job without needing you to look over her shoulder all of the time. This individual needs to be capable of understanding the basic goals of the business and developing her own strategies for achieving those goals. She needs to be committed to putting her all into the job every day without the close supervision of a boss.
  2. Great Customer Service Skills. No matter what type of business you are in, you can benefit from having a manager who is excellent in dealing with customers and clients. Ultimately this may not be a large percentage of the manager's job since the daily tasks of customer service will fall to other employees. However, when problems arise with customers, the manager is the one who has the potential to diffuse the situation or to exacerbate it. You want to hire a manager who is going to be capable of making even the most difficult customers happy so that you can retain customers and the business can grow.
  3. Integrity and Trustworthiness. You want to hire a manager who is going to be someone that you think that you can trust. Of course, it's hard to tell this off the bat at an interview but asking the right questions can give you a general sense of the individual's basic integrity. By hiring someone that you believe is trustworthy, you will reduce the stress of placing the growth of your business in the hands of someone else.
  4. Being a Team Player. The manager has to be someone who is committed to working with a team of people for the improvement of the whole business. This means that the manager isn't in the business solely for the selfish reasons of "getting ahead". Instead, he is interested in growing the business because it is going to be to his benefit as well as to the benefit of the other people working with him in the company. A manager is a middle-man who has to work with both the upper-level bosses and the lower-level employees so it's highly important that this person is really a team player.
  5. Conflict-Resolution Abilities. Serving as this type of middle-man is also going to put the manager into the position of having to act as a liaison between people in the company. He will be the liaison between the lower-level and upper-level employees. He will also serve as the mediator for disputes between lower-level employees. In order to be able to do this position well, the manager that you hire is going to have to be capable of handling conflicts in the office place. He needs to be someone who can spot problems as they form and nip them in bud as well as someone who can deal with bigger conflicts when they do arise.
  6. Knowledge of the industry. The manager is going to have to be someone who is capable of answering the questions of customers, clients and staff members. This means that she better know what she is talking about. Although you can certainly provide training in the industry to a good manager, the ideal person for the job is going to be someone who already has advanced or specialized experience in this industry. A thirst for more knowledge about the business is a plus.
  7. Dependability. When it comes right down to it, you're going to need to have a manager that you can count on. A dependable manager is someone who always shows up to work on time, doesn't slack off on the job and is capable of being counted on to stay late when there are times at the office that require him to do so. You want to be able to ask this person to do something for you and know for sure that he is going to just go ahead and do it.
  8. Ability to Remain Calm. The role of being a manager can be a tough position to be in. There is a lot of stress involved in the daily tasks of management. A number of problems will arise throughout the course of any given day and the manager is responsible for handling those things well. You want to hire a manager who is going to be able to remain calm more often than not. A calm manager will keep the entire office calm which will lead to increased productivity and a better workplace overall. This will ultimately grow your business.
  9. Optimistic Attitude. You don't want a manager who is calm but indifferent. You want a manager who is going to approach each project and each work day with an optimistic attitude. You want a manager who will come in smiling and who will express genuinely good feelings about the work that she is doing with her team. This will help to keep morale in the business high which leads to satisfied employees, low turnover rates, higher rates of productivity and growth of the business.
  10. Leadership Skills. Beyond all of the other things that you need to see in a manager, you need to immediately be able to see that he has strong leadership skills. He needs to be confident in his ability to lead a team. He needs to be a good public speaker, someone who can delegate tasks appropriately and a person that people will feel comfortable taking directions from. If you see these things in someone at an interview, it's a safe bet to guess that this person will probably make a good manager for your business.


Submit a Comment
  • Mel Carriere profile image

    Mel Carriere 

    7 years ago from San Diego California

    Calmness and optimism are the two things I have seen that are sorely lacking in managers today. Too many times they are running around in a panic, and this doesn't exactly inspire confidence in the troops. I think you wrapped up sound management in a nutshell. Good job.

  • profile image


    7 years ago


  • profile image

    Raghu nandana 

    7 years ago

    Use full information's. Most of us have these skills as Managers.

  • Nyamache profile image

    Joshua Nyamache 

    8 years ago from Kenya

    Hiring the right manager is a must in order to attain success and growth of the organization. Thanks for sharing these tips.

  • profile image


    8 years ago

    well gaza i got it from a mate so here is the link

    and some info ,give them a call ,just say martin n recommened you

  • Michael VO profile image

    Michael VO 

    8 years ago from Warrenton Missouri

    Some of your elements speak to the servant as leader model. In thirty plus years of working for major aerospace firms I have rarely seen a true leader. Plenty of managers (of the micro variety) but few leaders.

  • profile image


    8 years ago

    hello gerry i got it from a mate so here is there contact

    and details, they have 20% discount now,just say micky heemson told you to ring

  • profile image

    Thnk 4 u slf 

    8 years ago

    What a great hub 4 a gr8 manager out der n it hlpd m a lot wit my assignment...*thnx

  • Skyler Meyer profile image

    Skyler Meyer 

    8 years ago from 297 Garlington Rd Unit A Greenville, SC 29615

    Your hub is spot on! I am in the process of building a team for our company and I will be using these factors as a part of it. I have always admired great amateur and professional coaches for their focus and determination. Thanks for sharing..

  • profile image

    grandhe rajani 

    8 years ago

    good things are always good. the article is relay help full for a good manager thanks for the great hub

  • profile image


    8 years ago

    Wow this is very nice i have change my manager he doesn't what to do again, my business is colapin since two nw.

  • profile image

    Cherie Ortiz-Rios 

    8 years ago

    This article is not only accurate but effective.

  • profile image


    8 years ago

    Excellent article. I really enjoyed reading it!

  • maxravi profile image

    Ravi Singh 

    8 years ago from India

    Good thoughts.. thanks.

  • profile image

    ken Okwara 

    8 years ago

    I have never come up with a checklist on characteristics of an ideal manager for my businesses but now no need to hire an expert with this kind of information in the hub.


  • profile image

    Tahira Okara 

    8 years ago

    Great thoughts. As an aspiring "good manager," I can appreciate these qualities in the people I've worked for.

  • MBerg22 profile image


    8 years ago from Colorado Springs, CO

    Great thoughts. As an aspiring "good manager," I can appreciate these qualities in the people I've worked for.

  • missolive profile image

    Marisa Hammond Olivares 

    9 years ago from Texas

    maintaining a mutual perspective is vital

  • BusinessTime profile image

    Sarah Kolb-Williams 

    9 years ago from Twin Cities

    Great breakdown -- a good refresher course for anyone who's been in management so long they've forgotten what it's like to be on the other side!

  • profile image


    9 years ago


  • ubanichijioke profile image

    Alexander Thandi Ubani 

    9 years ago from Lagos

    Thanks for all those wonderful tips. I now know what to do in the event of hiring a manager

  • Fortadam profile image


    9 years ago from Friday Harbor

    This is a great hub. I have a few ex-bosses who could learn a few things from this hub, lol ;)

  • Paul Raisbeck profile image

    Paul Raisbeck 

    9 years ago

    Good, comprehensive Hub, thanks.

    Having worked with a lot of business managers I think the key success element is the ability to be able to communicate with people and get them on side. And to do that managers have to trust people and have the confidence to let them take responsibility for their actions. So many managers stifle their team in an effort to demonstrate that they're 'in charge'.

  • profile image


    9 years ago

    Nicely written. Another important ingredient is empathy. Most managers have no idea about how people they work feel about the job, about their managers. either they ignore it or never understand it.

  • profile image


    9 years ago

    this helps me a lot for doing my research.. thanks..

  • leeroper profile image


    9 years ago from UK

    This list made me laugh, not many managers hold all these qualities, many have some of them but not many have all. The successful ones certainly do or have a strong team around them that balance out their gaps of skills.

  • profile image


    9 years ago

    Nice one.

  • mickeyy profile image


    9 years ago

    Thanks for kicking off these rocking tips!

  • Middlespecialist profile image


    9 years ago

    This is an excellent list. These are also great qualities for any good employee to have!

  • rallyre profile image


    9 years ago from San Diego, California

    I would venture that those are the tips for a great leader as well! Great article.

  • nancypolaska profile image


    9 years ago from Oxford Road

    A good manager should not panic in difficult situations. He knows how to deal with pressure.

  • daisygreen profile image


    9 years ago from China

    To be frank, I am agree with your opinions and appreciate your writing skills.

  • profile image


    9 years ago

    What a superb hub. I loved the exact qualitys required for a manager and followed with complete faith.

    Looking forward for more similar awesome hubs from you.


  • profile image

    Mrs. Fisherwoman 

    9 years ago

    you just gave me all the answers for my homework! thanks!

  • profile image

    Mr. Fisherman 

    9 years ago

    Great Hub! A big help for me. thanks

  • profile image


    9 years ago

    i am in love with ur hub

  • lightofearth profile image


    9 years ago from Dhaka

    informative hub

  • DallasGTFO profile image


    10 years ago

    Great place for business meeting.

    Retail site visitors who view video stay two minutes longer on average and are 64% more likely to purchase than other site visitors. (Comscore, August 2010)

  • i.hadzi profile image


    10 years ago

    After I've found your article, I thought to my self "One who seeks thee shall find"


    I like - I follow

  • Cherie Concannon profile image

    Cherie Concannon 

    10 years ago from Leicester

    This is an interesting article, i own a company that provides training in management and leadership so it is always good to find other peoples opinions and knowledge on the relevant subject.

  • MyScratchOff profile image


    10 years ago from Charlotte, NC

    Self motivation is the best thing you can have when you are in the job market. How motivated are you to actually get something done. If you do not have the motivation then forget it. I do not think you are going to last!

  • profile image


    10 years ago from England

    All very good points, that create a successful manager, I like being a team player, people should always understand the "team" aspect

  • brighthope profile image


    10 years ago

    Great points!

    very informative and helpful hub!

  • dgicre profile image


    10 years ago from USA

    Very helpful and well written. You have good insight on this.

  • profile image


    10 years ago

    Very nice, i think most of these management skills are good to use. However, some skills might be useful in specific management roles more than other skills. Conflict resolution is good in the decisional role.

  • Rebecca Morehead profile image

    Rebecca Morehead 

    10 years ago

    Great article packed with info. It is so true what you say that managers are the "middle man" using balancing tactics between departments and upper levels. A team approach has to be the only answer. It takes a special person to take on the role of manager.

    Thanks for the motivation.



  • profile image


    10 years ago

    I really appreaciate the good work. This is much encouraging and motivating.

  • profile image


    10 years ago

    Very informative hub. Good project manager is mixture of all the traits you mentioned, so I can't say which one is the most important. I would only add that good project manager is the one who can also integrate with the stakeholders and make balance between the needs of customers, stakeholders and the project itself.


  • LeanMan profile image


    10 years ago from At the Gemba

    A good manager also has to show respect for his/her subordinates..

    A good and informative hub.

  • profile image

    Paula buff 

    10 years ago

    I also think they need good follow through!

  • profile image


    10 years ago

    Very enlightening article...A manager should be sincere to his work, build morale, delegate his authority, snd should have other skills to deal with his subordinates so that they can work effeciently.

  • profile image


    10 years ago

    Informative article kudos to you. Now i know what to do to become a successful manager

  • manageresponsible profile image


    10 years ago

    Great article...very informative. Managers should really see this one, so they can ask themselves if they are really capable and worthy of their positions. Some are just not really manager material but still got the position...I just wonder why.

  • mcjohan25 profile image


    10 years ago

    Good hub...very informative! managers should read this one...

  • profile image


    10 years ago

    I think the one area I struggle in is conflict-resolution. I'm not comfortable with conflict. Realizing that fact has helped me to overcome some of my apprehension regarding this area of management.

  • profile image

    hoseni kayode 

    10 years ago

    with more thoughts and understanding i have come to get some additional basics about being a good manager or bad,it is all to a common goal, get the job done, be nice dont be, etc , well Having these traits will make anyone a better manager

  • Laura du Toit profile image

    Laura du Toit 

    10 years ago from South Africa

    Very good hub and deserving of a perfect 100 score.

    With the exception of experience in the industry which can be acquired none of the others are learned skills - so employing someone lacking these traits and hoping that they will be able to acquire these is a grave mistake.

    Thanks for a great hub!

  • Steve Meyer profile image

    Steve Meyer 

    10 years ago


    Very good hub on what it takes to be a successful manager.


  • Mark Meredith profile image

    Mark Meredith 

    11 years ago

    Having these traits will make anyone a better manager. I've seen many managers fail in their career because they couldn't learn how to be successful. It's a shame because many of them had great talent, but they just lacked one or two traits to push them to the top.

  • profile image

    Bostonian Banter 

    11 years ago

    Most interesting. Great thoughts. Thank you!

  • profile image


    11 years ago

    Very well written hub .....

    very much informative ......

    Thank you very much for your great hub, for good advice, good wishes and support. Thanks for sharing your experience with all of us.

  • profile image

    Harry Paul 

    11 years ago

    A good manager makes sure that their employees have the resources on hand to get their jobs done. There are times when the company does not provide those resources so the manager you want is one who tries to think outside that box and still manage to help the group get the job done.

  • Gin Delloway profile image

    Gin Delloway 

    11 years ago

    nice hub! I like it!!

  • Reynolds_Writing profile image


    11 years ago from Atlanta, Georgia

    This is a great list.. and I agree with your Top 10. I wish more managers had these traits... perhaps the economy would be better.

  • spapaul3497 profile image


    11 years ago from xxxxxxx

    Thanks for the advice - found it very useful broken down into 10 separate traits.

  • mayhmong profile image


    11 years ago from North Carolina

    I can do all of the above except remaining calm part!

  • ontheway profile image


    11 years ago

    10 Traits of a Successful Manager

    very good, I support you, come on , welcome to my hub!

  • kenderso profile image

    Kreg Enderson 

    11 years ago from Phoenix

    All great qualities of a leader and so true. One that is also greatly impacts the team is "enthusiasm". There's a great book titled "Primal Leadership" that shares research on the positive effects of a leader that displays a high level of enthusiasm. This may fall into your "optimistic attitude" category.

  • premsingh profile image


    12 years ago

    yes, a manger can not manage things effeciently if lacks few things listed in the hub. good work.

  • guidebaba profile image


    12 years ago from India

    Hi ! Thank you for Answering my Request. Seems like you have a series of Hubs on Managers. I need to go through all of them to improve myself as a Branch and Business Development Manager.

  • tulwave profile image


    12 years ago from Orlando,Fl

    Really good information and it has me thinking I should hire myself as the manager and look for a new boss! Thanks for the great hub

  • fishskinfreak2008 profile image


    12 years ago from Fremont CA

    Very useful information and very true. Too many managers here in Hong Kong are aggressive and expect people to work to the bone with no pay.


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