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3 Quick Tips that Will Improve Your Customer Service Skills
Customer service skills training is an essential part of any business. When you’re employees have good customer service skills they are going to build a positive reputation for your organization and they are going to earn those most wanted return customers. When you implement the right techniques in your customer service interactions you’ll soon realize that your customer trusts you and keeps buying from you.
I’d like to share a few customer service skills for success tips with you that have helped me succeed in the business world so far. My customer service skills resume shows that I’ve worked in the food industry, I’ve worked in the movie industry, and I’m currently working in the hotel and travel industry. All of these endeavors required me to interact with a large amount of people on a daily basis and I think I’ve learned a few things about working with people that can help your business prosper.
Here is a customer service skills list of three basic things you can start teaching all of your employees to do today that once put into practice will instantly begin to show positive results. Your customers will be happier, your employees will be happier, and your business in general will thrive.
Customer Service Skill Tip 1: Responding Positively to Customer Requests
How many times have you gone into a store and asked the clerk for something only to get a shrug or a finger point? That kind of service makes you feel crappy doesn’t it? You don’t want your customers to walk away from your business with a negative attitude, especially when it is so easy to make them feel welcomed and positive. A good customer service representative will respond positively to all of the requests they are asked of.
What do I mean by responding positively? Well, it’s simple. Keep a smile on your face with your teeth and your eyes, stand up straight and proud, and say yes. No matter what the guest is requesting of you, there is always a way to say yes to them, even if they really can’t get what they want.
For example: My hotel charges a fee for parking. It’s pretty high and a lot of the guests I check in don’t like paying for it. When they ask if the fee can be waved, I have to respond no. However, I make it a positive response by explaining to them all of the benefits they are getting by parking with us. I positively explain all of the safety features in our parking lot and I tell them about the value they are getting for their dollar. That is turning a negative response into a positive one and I do it all with a big white smile on my face.
Customer Service Skill Tip 2: Do Your Best to Resolve Issues Fast
There’s nothing worse than having to wait for your problem to be solved. I mean, how frustrating is it when you bring your computer to the shop only to find that there is a huge line and you have to drop off your computer and won’t get it back for days? Same thing goes for customer issues. No one likes to wait, especially these days, so it is important to act quickly to resolve all of the problems as they occur.
I’ll give you an example of a fast fix I made while working at a movie theatre. I was working the concessions at the time and we had a sold out movie house. One customer came out of their movie and came up to me, not to buy popcorn, but to complain about the sound quality of the picture. Instead of going to the manager and passing the buck I realized it would be faster for me if I just ran up and fiddled with the machine myself. I fixed the audio and got it louder than it was before and the customer was pleased with the timely response because they could enjoy the rest of their movie.
Speed really makes a difference when you’re dealing with customer complaints. It is a great customer service skills test because the slower you move the more impatient people will get and the more frustrated they will become with your service.
Customer Service Skill Tip 3: Greet Them before they Greet You
One of the quintessential aspects to good customer service is that initial interaction. First impressions are huge in this business because they are going to influence the way your customer sees your business from the get go. You can easily insure that you make a good first impression by always being the first person to speak. When a customer comes up to you, before they ask you any questions at all, greet them fondly with a hearty “Hello, how are you today and what can I do for you?”
Doing that will show your customer that you are paying attention and that you will quickly respond to their issues. They’ll also be pleasantly surprised at how polite you are. Customer service is 80% about appearances and the first impression is a major and lasting one so make it count.
Improve Customer Service Skills Today
I hope these little tips will help you to improve your customer interactions in the future. Just remember that the nicer you are, the nicer you look, and the better you treat people, the more loyalty and trust you will build and the more returning customers you will have. You can apply these customer service skills tips to any business that deals with clients and customers.