- Business and Employment»
- Customer Service & Satisfaction
A Smile: Has Become Dormant in Businesses Today
Proper Greetings are Dormant
Smile and the world smiles with you---everyone has heard this---however--- most employees in businesses do not bother to greet or smile at customers. Why has this happened? Have employees forgotten how to smile?
I am especially astounded at the non-professional greetings in doctors, and dentist offices. I took my aunt to one of her doctors in the city (a University City in Florida) and I signed in for her as she is 88 years old. I was not acknowledged even when I asked if they needed to photo-copy her insurance card. She replied without looking up---they will let her know when they call her. I thanked the receptionist and sit down. She did not look up from her important work or reply.
An employee came out (no smile) and called my aunt by her first name. Not her first name then, surname—it was grossly unprofessional ---I wondered then if this is how they conducted their medical practices in the same unprofessional way.She would not be returning to their office again.
Many receptionists in large and small businesses are not greeting or smiling at customers when they walked into their offices or places of businesses.
I do not understand why the managers and owners of businesses are not training their employees on how to greet customers. I have heard many conversations on being greeted or not greeted when going into a professional office or business.
What a Friend Stated
One friend told me if she is not greeted properly, then the company did not need her business and she would walk out. “I give my business to the company that knows how to treat customers,” she said.
Target is My Favorite Store
My very favorite store is Target in Gainesville Florida---when I worked in Gainesville I always shopped there.
Why? Because I was always greeted with a smile from the employees; and asked if they could help me find anything. And, while I was shopping I would be asked if I was finding everything I needed.
They helped me many times and I let them from being exhausted because of working all day and I appreciated their kindness and wonderful customer service skills.
That Target is the best in customer service I have found in a long time.
Good Business Practices
Good business practices and a greeting. This is how businesses make their money---by having satisfied customers who will return--- and tell their friends about the great service they received.
Business referrals are as good as or better than paid advertisements.
Every day Facebook becomes inundated with messages from satisfied and unsatisfied customers and they are not bashful---they will name the companies whose business did not treat then in a professional way.
And, some do not stop there they will tweet to all their followers their experience with certain stores and businesses.
Wake Up Business Owners/Managers
Why aren’t the business owners and the managers they hired to supervise their businesses; training the front office employees to greet customers properly?
And, business profit can go down faster that an elevator if their competition has better customer service.
Put a Smile in Your Voice
Put a smile in your voice if you answer the phone for a business. I have hung up on businesses that I have called thinking I have the wrong number—by saying—I am sorry I must have the wrong number.
Only to find out--- it was the right number with an unprofessional person answering the business phones.
Never--- hang up without an apology to the person who has answered the phone---it is as rude as not being greeted in offices and businesses.
A Business with Professional Training
I once revisited the office where I worked for 15 years---and as a detailed person I noticed everything from entering to leaving--- because I know how to greet and treat people so they will return.
I walked into the office without an appointment but still greeted with a smile from the receptionist and told to have a seat and the party I came to see would be notified. (Great training skills were still used in this office.)
I recognized how customers felt who came into this office because it was a temp service that helped people find jobs. People came in who were just terminated and our office was the first place they went for help.
It is a particularly dreadful feeling for anyone to experience. But a person with a family who has lost their job it is devastating. This is a very low point in their life when this happens; and this service knew how to treat people with professionalism and empathy.
This is why a smile and a greeting to acknowledged them goes a long way with customer service---and the great skills taught here. A smile can even take away some stress the person is feeling and the kindness makes them realize these people really care.
This temp service has helped so many people who loved the treatment and kindness they received. Satisfied customers sent us many referrals and other clients. That is why smiles and greetings are so important in the “World of Business” today.
Businesses Must Take Notice of Greeting Status
Many businesses may offer the same services or niche products --- but the ones with great greeting skills are the ones who will prosper in the business communities today.
Small towns to large cities should train or retrain their employees; because it is the professional touch that will win in this race of common consideration.
So businesses must prove by training employees how to greet customers--- that it is not true in their company that---a smile has become dormant in businesses today.
PurvisBobbi44 is the sole author of this article and if copied anywhere else on the Internet or printed in magazines or books it was taken without written consent and is strictly prohibited.
Has a receptionist ever not greeted you?
A Savvy Boss
- A Savvy Boss Gives Birth to Productive Employees
A Savvy Boss --- If one is fortunate enough to have a good Boss who appreciates one's dedication and hard work---then life is wonderful. And continued training for young employees for personal skills.
Employee Issues in the Workplace
- Employee Issues in the Workplace
Savvy Owners/Managers quickly identify any workplace issue(s) with their employee(s) without the employee having to bring the issue to their attention. Nipping any issue in the bud when it first appears is what savvy Owners/Managers do.