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A Smile: Has Become Dormant in Businesses Today

Updated on September 10, 2015

Proper Greetings are Dormant

Smile and the world smiles with you---everyone has heard this---however--- most employees in businesses do not bother to greet or smile at customers. Why has this happened? Have employees forgotten how to smile?

Unprofessional receptionist blowing bubbles talking on the phone.
Unprofessional receptionist blowing bubbles talking on the phone.

Unprofessional Conduct

I am especially astounded at the non-professional greetings in doctors, and dentist offices. I took my aunt to one of her doctors in the city (a University City in Florida) and I signed in for her as she is 88 years old. I was not acknowledged even when I asked if they needed to photo-copy her insurance card. She replied without looking up---they will let her know when they call her. I thanked the receptionist and sit down. She did not look up from her important work or reply.

An employee came out (no smile) and called my aunt by her first name. Not her first name then, surname—it was grossly unprofessional ---I wondered then if this is how they conducted their medical practices in the same unprofessional way.She would not be returning to their office again.

No Greetings

Many receptionists in large and small businesses are not greeting or smiling at customers when they walked into their offices or places of businesses.

I do not understand why the managers and owners of businesses are not training their employees on how to greet customers. I have heard many conversations on being greeted or not greeted when going into a professional office or business.

What a Friend Stated

One friend told me if she is not greeted properly, then the company did not need her business and she would walk out. “I give my business to the company that knows how to treat customers,” she said.

Target is My Favorite Store

My very favorite store is Target in Gainesville Florida---when I worked in Gainesville I always shopped there.

Why? Because I was always greeted with a smile from the employees; and asked if they could help me find anything. And, while I was shopping I would be asked if I was finding everything I needed.

They helped me many times and I let them from being exhausted because of working all day and I appreciated their kindness and wonderful customer service skills.

That Target is the best in customer service I have found in a long time.

Greeted by a professional receptionist with a smile.
Greeted by a professional receptionist with a smile.

Good Business Practices

Good business practices and a greeting. This is how businesses make their money---by having satisfied customers who will return--- and tell their friends about the great service they received.

Business referrals are as good as or better than paid advertisements.

Every day Facebook becomes inundated with messages from satisfied and unsatisfied customers and they are not bashful---they will name the companies whose business did not treat then in a professional way.

And, some do not stop there they will tweet to all their followers their experience with certain stores and businesses.

Wake Up Business Owners/Managers

Why aren’t the business owners and the managers they hired to supervise their businesses; training the front office employees to greet customers properly?

And, business profit can go down faster that an elevator if their competition has better customer service.

Picture of bored receptionist. Put a smile in your voice and win customers.
Picture of bored receptionist. Put a smile in your voice and win customers.

Put a Smile in Your Voice

Put a smile in your voice if you answer the phone for a business. I have hung up on businesses that I have called thinking I have the wrong number—by saying—I am sorry I must have the wrong number.

Only to find out--- it was the right number with an unprofessional person answering the business phones.

Never--- hang up without an apology to the person who has answered the phone---it is as rude as not being greeted in offices and businesses.

A Professional Receptionist  with a smile greeting.
A Professional Receptionist with a smile greeting.

A Business with Professional Training

I once revisited the office where I worked for 15 years---and as a detailed person I noticed everything from entering to leaving--- because I know how to greet and treat people so they will return.

I walked into the office without an appointment but still greeted with a smile from the receptionist and told to have a seat and the party I came to see would be notified. (Great training skills were still used in this office.)

I recognized how customers felt who came into this office because it was a temp service that helped people find jobs. People came in who were just terminated and our office was the first place they went for help.

It is a particularly dreadful feeling for anyone to experience. But a person with a family who has lost their job it is devastating. This is a very low point in their life when this happens; and this service knew how to treat people with professionalism and empathy.

This is why a smile and a greeting to acknowledged them goes a long way with customer service---and the great skills taught here. A smile can even take away some stress the person is feeling and the kindness makes them realize these people really care.

This temp service has helped so many people who loved the treatment and kindness they received. Satisfied customers sent us many referrals and other clients. That is why smiles and greetings are so important in the “World of Business” today.

Businesses Must Take Notice of Greeting Status

Many businesses may offer the same services or niche products --- but the ones with great greeting skills are the ones who will prosper in the business communities today.

Small towns to large cities should train or retrain their employees; because it is the professional touch that will win in this race of common consideration.

So businesses must prove by training employees how to greet customers--- that it is not true in their company that---a smile has become dormant in businesses today.



PurvisBobbi44 is the sole author of this article and if copied anywhere else on the Internet or printed in magazines or books it was taken without written consent and is strictly prohibited.


Greetings

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  • billybuc profile image

    Bill Holland 3 years ago from Olympia, WA

    I think I wrote about this once and I agree with you 100%. If a company does not want to treat me in a friendly manner then there is no chance they will get my business....it's as simple as that to me. Life is too short to be treated rudely by people who want my money.

    Have a very Happy 4th of July, Bobbi.

    bill

  • cleaner3 profile image

    cleaner3 3 years ago from Pueblo, Colorado

    Great hub.. American young people have lost that respectful attitude that they should show when greeting customers.. many do even say thank you after a transaction, not realizing that you are the reason they have a job.. the customer.!

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 3 years ago from Florida

    Hi Billy,

    I hope you are having a great 4th of July. After taking my aunt to the doctor I thought about writing this---since My background has always been in education and customer service. Seniors are not being respected in doctors offices like they should be.

    Your Friend,

    Bobbi

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 3 years ago from Florida

    Hi cleaner3,

    I hope you are having a great 6th of July and thanks for the visit and comment.

    Bobbi

  • fpherj48 profile image

    Paula 3 years ago from Beautiful Upstate New York

    OH, Bobbi, Bobbi....You and I could talk for hours, girlfriend....this is most definitely a HUGE pet peeve for me! It is rampant...and it is inexcusable.....BAD for business, unacceptable to customers and plain old disgusting, in this day and age, that people OLD enough to get a job, are not SMART enough to know what "Customer Service" is! Maddening as HELL. Everyone should flatly refuse to frequent a place of business of any type....where they are not treated with friendliness, helpfulness, courtesy & respect.! Great hub, Bobbi! UP++...........

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 3 years ago from Florida

    Hi Paula,

    It is great to hear from you and everything you said it is truth. I cannot believe how these people get jobs and keep them. They would not work for me that is for sure.

    I do hope you had a great 4th of July.

    Thanks for your visit and I always love your comments.

    Bobbi

  • Gypsy48 profile image

    Gypsy48 3 years ago

    Bobbi I love this hub, voted up. There have been numerous times when I have encountered horrible customer service. I usually try to get in contact with a manager or email the company or business and let them know their customer service stinks and I will no longer put up with it. It may or may not make a difference but I have to let them know of their unsatisfactory services.

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 3 years ago from Florida

    Hi Gypsy48,

    I am so happy that you stand up to bad customer service---I know I do. There is no excuse for it and I think it all begins with management and how they are lacking in training their employees.

    Thanks for your visit and you have a great weekend.

    Bobbi

  • Eiddwen profile image

    Eiddwen 3 years ago from Wales

    A wonderful read Bobbi and voted up.

    Enjoy your weekend.

    Eddy.

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 3 years ago from Florida

    Hi Eddy,

    It is great to see you. Thanks for your kind words and have a great weekend with your babies.

    Bobbi Purvis

  • teaches12345 profile image

    Dianna Mendez 3 years ago

    Customer service is lacking in many of our business places. I have found the local mom and pops to be much friendlier when it comes to greeting customers and making them feel important. A smile is all it takes.

  • mary615 profile image

    Mary Hyatt 3 years ago from Florida

    How true.....Most business managers don't train their employees to smile and greet people like they did "back in my day". By the same token, if I am spoken to rudely on the phone by an employee, I won't go back to that business.

    Voted UP and shared.

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 3 years ago from Florida

    Hi teaches12345,

    A smile comes naturally with me in the workforce or not. I cannot understand why businesses are not training customer service people to greet the customers.

    Anyway have a great Sunday with your love ones.

    Bobbi

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 3 years ago from Florida

    Hi Mary615,

    Happy Sunday morning to you and thanks for the visit. The next time someone is rude to you over the phone ask or the manager---if he/she is rude then write a letter to the corporative office to the President/CEO. You will get some action then.

    Bobbi

  • profile image

    Vickiw 3 years ago

    Hi Bobbi, I agree with you 100%! In this time of an economy downturn, smiles, courtesy and willing assistance are the main things that businesses can offer. It is amazing that so many employed people are so surly, when smiles could help them and their employers through each day.

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 3 years ago from Florida

    Hi Vicki,

    A smile does not cost anyone a cent and it makes one's face more beautiful. Maybe they will get the hint.

    Have a great week.

    Bobbi Purvis

  • epigramman profile image

    epigramman 3 years ago

    Well what's that old saying my beauitful Bobbi - smile and the whole world smiles with you. My mum had an old expression too - hail fellow, well met -

    Thank you for your provocative hub editorial and seminar on something which should just be common sense or like a natural reflex.

    Some people are not just meant to be in the 'people pleasing' business but as you know one smile from one person in a day (particularly from a stranger) can pretty well make anyone's day - it's in everyone of us, we all just have to form an invisible chain around the world and just try a little harder.

    Always love spending time with you my friend and I hope sincerely your summer is going well - isn't it amazing how fast it's going though - just where does the time go?

    Sending you my warmest wishes and rockin' good energy to you from Colin and Mister Gabriel and Little Miss Tiffy at lake erie time canada 4:20am and I will post and link your 'beautiful smile' on my FB page for all to see and read - I sent you a card on FB last night too

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 3 years ago from Florida

    Hi Epi-man,

    You bring sunshine into so many lives and I love the rainbows you bring into mine. I am a person who smiles easily and it hurts me the ones who should be smiling to customers do not.

    Anyway kiss Mister Gabriel and Miss Tiffy for me and have a wonderful week.

    Hugs from Florida,

    Bobbi Purvis

  • epigramman profile image

    epigramman 3 years ago

    Hello Bobbi I just woke up an hour ago with my first cup of coffee and some nice classical piano music and two well fed pussycats.

    With the inspiration of your fabulous hub presentation, and I thank you for that, I have just written a new one and will be posted now called

    The invisible link of love -

    3 big Canadian hugs from Colin, Tiffy and Gabriel at lake erie time 11:23am

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 3 years ago from Florida

    Thank you Epi-man,

    I will be waiting to read it. It sound so beautiful---just the title brings tears to my eyes.

    Kisses to Tiffy and Gabriel,

    Bobbi

  • AudreyHowitt profile image

    Audrey Howitt 3 years ago from California

    A smile is such a simple thing to add really, and it adds so much!!

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 3 years ago from Florida

    Hi Audrey,

    I suppose I was born with a ready smile and it was especially important when I worked with children. It is sad that a smile is absent from a lot of businesses. Maybe they will wake up one day.

    Bobbi

  • Drive By Quipper profile image

    Drive By Quipper 3 years ago from Wrong Side of Town

    Ha! I was in K-Mart the other day. I couldn't find anyone to assist me to find what I was looking for. I finally found it. When I went to the register, there was a long line. One of the customers was being difficult and holding up progress. The lady in the customer service booth refused to look up and acknowledge my presence. I was tempted to pull my hat down and walk out with my item.

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 3 years ago from Florida

    Hi,

    Thanks for your visit and comment. This is the very reason I shop online or at Target. Either these people are paid so little they developed a bad attitude or the person hiring and training does not know what they are doing. Life is full of stress, but one can always smile. I did in my stressful job---so I expect people who work in public to do the same.

    Bobbi

  • Drive By Quipper profile image

    Drive By Quipper 3 years ago from Wrong Side of Town

    Well, you have a good attitude. I just got back from Publix. The sushi chef's English wasn't very good, but he spoke hospitality flawlessly! Maybe immigration ain't so bad after all.

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 3 years ago from Florida

    Hi,

    I love all people and treat everyone with kindness and some of them give it back. I have met some who should not be in the public life that are lacking in customer service skills. And Publix is one of my favorite stores.

    My ancestors came from Switzerland, German and Scotland---so we all have roots as being immigrates.

    Bobbi Purvis

  • vocalcoach profile image

    Audrey Hunt 3 years ago from Nashville Tn.

    I often wonder what keeps people from smiling. Sometimes I will give a sorrowful looking person a smile just to cheer them up. Most of the time they look at me like I am crazy.

    As you have pointed out, people who are in customer service really need to put on a smile, whether they want to or not. It's part of their job.

    And even if a person feels bad - just smiling sends endorphins to the brain making us feel better.

    I'm sharing this, dear, sweet Bobbi and thank you. They don't make them any better than you!

    ~Hugs Galore~ Audrey

  • Dee aka Nonna profile image

    Dee aka Nonna 3 years ago

    Was watching one of the many Christmas movies on TV recently. A man, in an airport, was trying to get one of the airport employees to answer a question. She told him, without a smile, that she couldn't help---before knowing what he needed. His reply "and they pay you?" So often I walk into places of business and get the "cold" treatment. It is truly sad that we have come to this...... Great hub. Enjoyed reading it very much. Voted up

  • Vellur profile image

    Nithya Venkat 3 years ago from Dubai

    I totally agree with you, a smile does a great deal to welcome a person and make that person feel comfortable. Nowadays everyone find it so difficult to smile and say hello. Great post.

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 3 years ago from Florida

    Hi Audrey,

    I am always happy when you visit with your great comments. You are such a delight. Have you made any musical videos?

    Have a wonderful weekend.

    Your Friend,

    Bobbi Purvis

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 3 years ago from Florida

    Hi Dee aka Nonna,

    I cannot understand why employees of businesses act this way. It might be they need to be properly trained and instructed that a friendly greeting and a smile is part of their job.

    Thanks for your visit and have a great weekend.

    Bobbi Purvis

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 3 years ago from Florida

    Hi Vellur,

    It is so nice to hear from you and I totally agree with your comment. A beautiful greeting from an employee does more for a company that a great sale. People will talk about the warm greeting they received long after the forgotten sale.

    Have a great weekend.

    Bobbi Purvis

  • fpherj48 profile image

    Paula 3 years ago from Beautiful Upstate New York

    Oh Bobbi....what a TRUE and wonderful Hub! A few years back....weary of all the silent stares, blank faces and much-too-aloof attitudes of Customer Service Reps, I made a decision.

    I can only be "me," regardless of the actions & reactions (or lack thereof) of those around me. I make a little game of it all, as I smile and chat away. I try to imagine what is going on in their head at the moment....because they are surely not focused on their job performance with customers.....and some of the scenarios I come up with, can't be repeated!! Hey...gotta find fun where ever you can!

    YOU, sweet, happy lady, are the perfect example of who would be the ULTIMATE customer rep!!........UP+++

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 3 years ago from Florida

    Hi Sweet Paula,

    You make me happy when you visit. And, you would make a wonderful business owner/manager and could set-up a training problem that every business would want to imitate.

    You have a wonderful weekend.

    Bobbi Purvis

  • 2besure profile image

    Pamela Lipscomb 3 years ago from Charlotte, North Carolina

    Great read. Teaching your children how to be grateful, is one of the lessons that will stay with them their whole lives. There is nothing worse than someone who feels they are entitled to have everything they want.

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 3 years ago from Florida

    Hi 2besure,

    My Angel Grandmother use to say 'to be sure' when she was making a point. What a great user name. Thanks for your visit and comment. You sound like a wonderful mother.

    Have a great weekend.

    Bobbi Purvis

  • prasetio30 profile image

    prasetio30 3 years ago from malang-indonesia

    Very inspiring hub. Personally, I can't live without smile. Smiling is a good way to say my thankful about all I have now. Good point and thanks for sharing with us. Voted up :-)

    Prasetio

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 3 years ago from Florida

    Hi prasetio30,

    I too am a person who appreciates a smile---I also believe in great customer service skills. It is so important to train your employees on the right way to greet the customers.

    Thanks for your visit and comment.

    Bobbi Purvis

  • Harishprasad profile image

    Harish Mamgain 2 years ago from India

    Purvis, smile is contagious and is truly a great balm to any kind of stress. To business people, it is a wonderful tool to buy lifetime customers. Great article. Voted up.

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 2 years ago from Florida

    Hi Harishprasad,

    Thanks for your visit and wonderful comment. I hope you have a great week.

    Bobbi Purvis

  • mary615 profile image

    Mary Hyatt 2 years ago from Florida

    I miss the old days when you called a business and got a friendly voice at the other end instead of a dozen prompts!!

    I agree with you on this 100%! Employers don't insist on training their help to be friendly and helpful any more.

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 2 years ago from Florida

    Hi Mary615,

    It is great to hear from you and I agree with you on your comment. This is why I enjoy shopping online---but I also like to shop in my favorite stores.

    I hope all is well with you.

    Bobbi Purvis

  • joedolphin88 profile image

    Joe 2 years ago from north miami FL

    Imagine calling a company and getting a voice on the phone that sounded happy instead of a robot first and then someone who's always in a bad mood second asking what you want.

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 2 years ago from Florida

    Hi,

    It is very unprofessional for anyone to be less than friendly when serving the public. This is one reason I like to shop on line. Thanks for your visit and comment. Have a wonderful weekend.

    Bobbi Purvis

  • Nell Rose profile image

    Nell Rose 2 years ago from England

    Hiya, oh how I agree with you! the worse ones near me are the Doctors surgery! those women could curdle a pint of milk with the look on their faces when you walk in! one in particular looks at you as though you have crawled out from under a rock! so much for being nice to patients! lol!

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 2 years ago from Florida

    Hi Nell Rose,

    I hope all is well in your orbit. That was some hub I read about Ann Frank. I tried for three days to read that after I saw it. I could not slow down long enough and I still need to go back and listen to the video---I didn't have time again.

    I cannot wait to read another hub on reincarnation---I think I need to research it some more.

    You have a great new week and enjoy it.

    Bobbi Purvis

  • Nell Rose profile image

    Nell Rose 2 years ago from England

    Hi Bobbi, thanks for reading it, the video is pretty long so maybe a bit at a time? I am going to write another one soon! lol! Thanks so much, and you have a wonderful week too, nell

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 2 years ago from Florida

    Thanks Nell Rose,

    I will maybe tomorrow.

    Bobbi Purvis

  • vocalcoach profile image

    Audrey Hunt 2 years ago from Nashville Tn.

    Back again for more of your wisdom on smiling. My daddy had a smile that would light-up the darkest night.

    Some hubs are so darn good, once through just isn't enough. Yours is 'top-of-the-list.' Happiness and joy to you dear Bobbi - sharing.

  • moonlake profile image

    moonlake 2 years ago from America

    We are finding out how bad receptionist can be when checking in for a doctor's appointments. One receptionist said to my husband the other day "John what do you want." I was shocked that she would talk to him that way. The way she said it was as if he was stupid. We have just about had it and we're getting ready to complain.

    When we go in the room the nurse comes in she doesn't say one word to me, none of them do. I know I'm not the patient, but I take care of him, his meds, the insurance and everything else. I'm the one that remembers the problems he's had he doesn't remember. I hate butting in, but I worry when he gets things wrong.

    The girl at McDonalds said to me last week when I repeated an item I ordered, "I know I'm putting it on the screen." I wasn't nasty about it I just thought she didn't hear me. What made it worse when we got up to the window she was laughing. I couldn't let that go by I called the manager. She was very upset it happened. I know the girl doesn't make big money there, but that is no excuse for bad manners.

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 2 years ago from Florida

    Good Morning Precious vocalcoach,

    Your smile lights up my computer room this gloomy rainy morning. I always love your visits lady with the beautiful voice.

    Have a happy Sunday.

    Bobbi Purvis

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 2 years ago from Florida

    Happy Sunday morning moonlake,

    I know sometimes rude people are in customer service, and we either rise above it or nip it in the bud. I will share this with you---It seems doctor offices are famous for rude people. I took my husband in for his check up---he has dementia and the receptionist said: I asked you to fill these papers out the last time you were here and shoved a clipboard at him. I took the clipboard and took my husband's hand walked into the doctor's office past the rude receptionist into the doctor area and said loudly: Doctor my husband is being abused by your receptionist---and I got action. When someone is rude to a child or the elderly they had better do it out of my hearing.

    Have a great Sunday,

    Bobbi Purvis

  • AudreyHowitt profile image

    Audrey Howitt 2 years ago from California

    Very, very true! Common courtesy and customer service can go hand in hand--and a smile is so very important!!

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 2 years ago from Florida

    Hi Audrey,

    A smile is so important in person and on the phone---customer service training is lacking in American businesses today. I have my favorite stores I shop because of the kind way I am treated.

    Take care,

    Bobbi Purvis

  • Hooks and Needles profile image

    Hooks and Needles 2 years ago

    I've noticed this too. No hello, no smile and not even a thank you. Even the managers act like you are bothering them.

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 2 years ago from Florida

    Hi Hooks and Needles,

    Because of poor customer service businesses will feel it sooner or later in their profit reports. The owners and managers need to retrain employees in proper customer service skills.

    Thanks for your visit and comment.

    Bobbi Purvis

  • PegCole17 profile image

    Peg Cole 2 years ago from Dallas, Texas

    Bobbi, You're right. Smiling and courtesy is absent from many businesses and they wonder why their sales are lagging? I love a quote I read long ago, "We don't hire people and train them to be nice. We hire nice people." Apparently this has been forgotten.

    I visit a load of doctor's offices when taking my Auntie and my Mom to their appointments. The receptionist can make or break their practice by the way they treat the patients. Voted way up.

  • DealForALiving profile image

    Sam Deal 2 years ago from Earth

    A smile goes a long way, and so does 1% of care when I ask someone for help.

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 2 years ago from Florida

    Hi PeggyCole17,

    It is great to hear from you---and thanks for sharing this wonderful quote and it is so true. You have a great weekend.

    Bobbi Purvis

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 2 years ago from Florida

    Hi DealForALiving,

    You are 100% correct. Have a wonderful weekend.

    Bobbi Purvis

  • social thoughts profile image

    social thoughts 2 years ago from New Jersey

    This is a great article. It's just a shame we need articles like these!

    I have heard from a few people of places where employees didn't smile at them. It actually wasn't until recently that one of my (previously) most favorite doctor's offices has become very negative. The main nurse left (or whatever happened), and the three nurses replacing her are constantly in a pissy mood. I think it's because they are younger. Personally, I always smile at customers -- even if I know they're going to be trouble or they seem mad. I'm really surprised most customer service employees don't understand the basics of their job.

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 2 years ago from Florida

    Good Morning social thoughts,

    Good customer service skills are high on my list when I shop, visit the dentist or doctor. Why some people are hired for these positions who are customer unfriendly I will never know. I would want the best for my business because word of mouth gets around.

    Thanks for your visit and comment. Have a wonderful day,

    Bobbi Purvis

  • social thoughts profile image

    social thoughts 2 years ago from New Jersey

    Well, as someone who has been in customer service for a little less than ten years, I can understand the toll it takes on us. Customers who have a lot of money and/or think we're there to take their frustrations out on can really take away our energy, confidence, etc. after a bit. It's not that I don't understand where it can come from; it's that we're still supposed to "act" happy, etc. We need to remember part of our job is a performance.

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 2 years ago from Florida

    Hi social thoughts,

    Yes it is a two way street and no one should take abuse from any customer or anyone for that matter.

    I will share this with you---I helped my brother-in-law in his hearing aid business for a few months because my sister was ill. A very rude woman came in and started demanding things--(I like to entertain myself like this) I tapped on my ear and said, "I am sorry my hearing aid is not working ( I do not wear one) for a minute I thought you were being rude but that could not be from such a lovely lady." And, then to my surprise she smiled and was so sweet after that little act of mine.

    Have a great day, and always keep the upper hand and rise above rude people.

    Bobbi Purvis

  • social thoughts profile image

    social thoughts 2 years ago from New Jersey

    Haha that is wonderful. :) You, too!

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 2 years ago from Florida

    Thanks social thoughts

  • Rolly A Chabot profile image

    Rolly A Chabot 2 years ago from Alberta Canada

    Hi PurvisBobbi44

    Thanks for this article... I thought I was following you already but apparently not, I have changed names a few times... but that is rectified now.

    What a timely article this is and something which needs to be addressed. As a general rules the receptionist is under appreciated and possibly overworked. Companies need to look at not simply filling the position so much as considering, the receptionist is the front line person introducing their best interests. What are you as a business attempting to portray.

    Most people in the public eye are wonderful and present well, but yet when it is looked at from their prospective and the people they have to deal with, the tables turn. I think people need to be more considerate of these front line people... they do a great service and a smiling customer can make a big difference in their work...

    Hugs from Canada

  • PurvisBobbi44 profile image
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    PurvisBobbi44 2 years ago from Florida

    Hi Rolly,

    It is so great to hear from you and your comment hits the mark. I always smile and greet any receptionist or cashier when I shop and/or take care of business. I suppose that is the reason I hear their life story as I travel though their check-out line.

    My sister said I could write a book from just shopping in Target and other stores. This makes me feel special that someone would tell me a stranger about their feelings.

    Anyway, I must go and thanks for your visit---have a wonderful day,

    Bobbi Purvis

  • mary615 profile image

    Mary Hyatt 2 years ago from Florida

    This has been one of my pet peeves for a long time. Another thing that irks me is when the clerk doesn't bother to say "thank you"!

    Retailers are just not training their clerks very well any more on just plain manners!

    Voted this UP, etc. and shared.

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 2 years ago from Florida

    Hi Mary,

    We think the same way about this---and I cannot believe how some receptionist in a doctor's office have no customer service skills. I took my aunt to the doctor and a nurse came out to call her in and just used her first name. I always trained employees to use the last name with M., Mr., or Miss in front.

    I told her doctor he needed to retrain his employees in Customer Service. He looked shocked and I did not care.

    You have a great Valentine's Day.

    Bobbi Purvis

  • kenneth avery profile image

    Kenneth Avery 2 months ago from Hamilton, Alabama

    Hi, Bobbi!

    Long time--no see. I was missing you so I though that I would travel to your hubs and take home a winning hub and THIS hub is a Winner.

    Great points in this piece. Truthful, I might add.

    You presented your topic without being nasty or negative. Bravo!

    I invite you to write me anytime.

    Miss you!

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 8 weeks ago from Florida

    Hi Kenneth avery,

    It was so sweet of you to write. I have been busy as a caregiver to my husband for the last seven years. In 2016 he became worse with five strokes and Dementia. I was determined to take care of them 24/7, because he would have done the same for me. He passed away September 10th, 2016, and I have been trying to get my life back on track. I started an eBay business selling pre-owned beautiful items, i.e., clothes, shoes, jewelry and the list goes on. I was lucky enough to have an aunt and a cousin who gave me plus size clothing that is more popular than my smaller size.

    We all have our cross to bear and sometimes I feel I am lucky compare to other families because we did not have children left without a father. However, last year my Sweetie Angel died in March--he would have been 13 years old, he was my Pomeranian--I miss him so much--he was like a child to me because I have always been such an animal lover.

    I know you are tired of reading about me by now. I hope you are well. And, also your family.

    I miss writing on HubPages--I spend most of my spare time on my 13 blogs on Blogger.com. I check in ever so often to check my hubs, but I've gone so long until I don't know all these new people. I see Sunshine--Linda on Facebook and still get to see her beautiful grandchildren's photos.

    I hope all is well with HubPages as I send people I meet in person to check it out and join their wonderful community--I learned so much and value all the ones I knew here.

    Thanks for being a great HubPages friend,

    Until Later,

    Bobbi Purvis

  • kenneth avery profile image

    Kenneth Avery 8 weeks ago from Hamilton, Alabama

    Dearest Bobbi,

    I had no idea that all of this pain was attaching itself to you. I am so heart sorry. I knew that God had a reason for me to search for you and find your hubs.

    My sympathies and prayers are for you and your life to be organized, settled and going forward with purpose.

    I have MISSED You and no, Bobbi, I never tire of listening to REAL friends and my dear Bobbi, YOU are a REAL FRIEND.

    Listen to me.

    If there is anything that I may do for you, just email me. or use this number: 1-205-921-4159.

    Oh, I do not know if you were aware of my daughter, only 39, passing away last February. She had breathing complications due from a rare bacteria found in her lungs two years ago.

    She left us three grandkids who we see her in each of them.

    You take care and know that I LOVE YOU and Praying for you

    Kenneth

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 8 weeks ago from Florida

    Kenneth avery,

    I am so sorry your daughter passed away and left three children. I know it is a blessing to still have part of her with you. And, I know how one's heart can break into a million pieces--and everyone says times will ease the pain. I believe our heart slowly mends itself because the pain never goes away completely.

    My prayers are with you and your family and may your grandchildren find peace in their hearts as they grow older. Life is a hard journey at best--however, I always try to find a rainbow in the storm along the way.

    Take care and thanks for being such a great friend,

    Bobbi Purvis

  • fpherj48 profile image

    Paula 8 weeks ago from Beautiful Upstate New York

    Bobbi.....I had no idea....none. I am so sorry sweet lady, for the loss of your hubby, whom you cared for with such love & loyalty.....Bless your heart, Bobby. I'm also sad to hear that you lost your beloved Angel...Dear me, so much heartache has come into your life.

    It's nice to know you have kept yourself active and productive. I wish you much success with your online business. You have 13 blogs?!....I guess I'll have to come and visit! Take care sweet Bobbi....Miss you and love you....you're in my thoughts. Paula

  • PurvisBobbi44 profile image
    Author

    PurvisBobbi44 8 weeks ago from Florida

    fpherj48,

    Dear Paula,

    I have missed your sweet and funny remarks--you are a great Hubber. Life can knock you down, but faith can keep you going. Thanks Paula I hope we can talk again soon.

    Have a great and wonderful week.

    Bobbi Purvis

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