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An overview of network engineer and the types of jobs available for them

Updated on May 30, 2013

Network engineers are responsible for installing, supporting and maintaining computer communication networks within an organisation. The networks allow an organisation to communicate and store data on a local, national or global scale. A network engineer’s primary aim is to ensure hassle-free operation of communication networks to provide improved performance and availability for their clients. These professionals choose software, hardware and network accessories and then design the deployment of the network systems.

The network engineers may work externally as a part of the IT networking consultancy firm or internally as a part of an organisation’s IT support team.

The core responsibilities of network engineers:

  • To install, support and maintain new server hardware’s and software infrastructure
  • To monitor network usage
  • To plan and implement forthcoming IT developments and undertaking project work
  • To ensure cost-effective and efficient use of server
  • To manage the website and keep internal network functioning
  • To manage email, anti-spam and virus protection
  • To monitor the use of the web by the employees
  • To ensure that all IT equipment complies with the industrial standard
  • To suggest and provide IT solution to business and management issues
  • To provide technical support and training for users with IT knowledge and competence

Education and personal attributes of network engineer:

A bachelor’s degree in information technology or in any engineering discipline such as electrical or computer engineering, computer science or information system management are required. However, several network engineers move into this field after gaining experience as a computer support specialist or network administrator. The network engineering job demands extensive knowledge of network and computer systems through experience.

Network engineers should be strong in mathematics. Besides, good analytical and problem-solving skills are required to become a successful network engineer. Excellent communication skill to explain complicated technical information in business is required as the professional often translate business essential into technical specification.

Different types of network engineering jobs:

Network support engineer:

The key responsibilities include:

  • To provide technical assistance and reference for possessions activities and planned work
  • To take ownership, manage and investigate issues escalated from tier 2 and provide resolution
  • To take special investigation report regarding problems affecting network
  • To recommend changes to Incident management and enabling a proactive approach to network support

Level 2 support engineer:

The key responsibilities include:

  • To measure performance and tune systems
  • To monitor system and application, to analyse any issue and provide resolution
  • To implement back-up and recovery procedures
  • To test and install software and hardware
  • To share expert knowledge while defining and setting standards
  • To ensure all infrastructure changes are implemented properly

Network engineer- field installation:

The key responsibilities include:

  • To configure IP phones and handsets
  • To organise and manage all on-site installations
  • To test equipment following procedures
  • To provide on-site customised demonstration and training on the products to the clients
  • To ensure site survey is complete and the sites are fully prepared

Network engineer- helpdesk analyst:

The key responsibilities include:

  • To perform a positive role in monitoring systems
  • To ensure Incident management procedures are followed
  • To manage the escalation to 2nd line support for all customers reported incidents
  • To be the first point of contact within the service desk to attend client telephone calls
  • To log all customer requests properly by using software for call logging
  • To perform basic troubleshooting for any issue by using management monitoring tools and technical resources.

Senior managed service network engineer:

The key responsibilities include:

To encourage, support and mentor team

To deliver technical training when required

To allocate resources and monitor team

To perform end-to-end implementation

To attend senior management meeting

To do network design of WAN, LAN, MPLS, IP and security solution

Enquire with the most suitable IT recruitment agency in London if you want to build your career as a network engineer.


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