Are You An Annoying Kiosk Worker?
Are You Annoying Mall Shoppers?
Do you work at a kiosk or cart at the mall? Do you yell at customers when they walk by? Are you constantly trying to push your useless products to anyone and everyone that walks by your kiosk? Do you even have the audacity to grab someone's hand when they come near you? Well, you are an annoying kiosk worker!
Don't get me wrong, I am certainly not referring to everyone that works at a kiosk. 90% of the kiosk/cart mall workers are lovely, responsible people. I say this because I too have been a worker at a cart at the mall (selling cupcakes from a cart... bad idea now in hindsight, but I needed the extra cash) and I know it is hard work. I was lucky enough to sell a product that pretty much sells itself. In my opinion, those are always the most successful carts. You sure don't see those Proactiv sales people having to force anyone over to their cart, do you?
However, there are those that work at carts that just don't know when to quit. They are super aggressive because their products are over-priced or totally useless, or even worse, over-priced and totally useless. Bad combo! At times, it is like you can't escape them. Sometimes I even walk out of my way taking a longer trek around the mall just to avoid the annoying kiosk workers. It is just that bad! So now, if you work at a cart or a kiosk, let me help you determine if you are indeed an annoying worker.
The Types of Annoying Kiosk Workers
First of all, let me clear up any confusion with the term kiosk. I once worked in the management office of a mall and had to create leases for carts and kiosks, so there is a difference. A kiosk is an enclosed area with workers inside of it and it is stationed somewhere in a mall. A cart is actually much smaller and the workers are outside of it, and it is also located somewhere in the mall. There are other technicalities involved, but since they are quite boring, I will spare you the details. For the purpose of this hub, I will use the term kiosk worker to refer to anyone working at a cart or a kiosk.
The first type of kiosk worker I would like to describe is the Yeller. This is the person that screams at people when they walk by. He will use any technique possible to lure customers over. However, yelling at customers often frightens them, and instead of amusing customers which is the goal, they instead run for the lives. For anyone that works at a kiosk and yells at customers, please stop. No one likes you and no one thinks it is cute.
The Grabber is a rare, but extremely annoying type of kiosk worker. The Grabber often works at a cart that sells nail products or lotions. If you happen to be the unfortunate soul that is geniunely looking for something to make you hands smoother and you make the mistake of looking slightly interested, the Grabber will often insist on taking your hand and applying the lotion or nail product. It is super creepy and a very ineffective way to sell a product. The customer usually runs away feeling dirty and possibly filing a complaint with mall security.
Another annoying kiosk worker is the Interrogator. As customers walk by his cart, he likes to throw out questions as if he is conducting an investigation. Some examples include:
- Can I ask you a question? (No, you just asked one. You hit your quota with me.)
- Do you have a minute? (No, no one owns minutes. Unless you just bought minutes for your Pay As You Go cell phone plan.)
- Can I style your hair? (No, please don't come near my hair.)
- Have you seen our latest products? (Yes, and I am as equally unimpressed as I was last week with your old products.)
Since I am not involved in any type of police investigation, I don't feel I should be forced into any type of interrogation when I am just merely trying to get from the food court to Sears. If you are an Interrogator, tone it down. I guarantee you more people would visit if less abrasive customer service techniques were implemented.
The last type of annoying kiosk worker I'd like to discuss is the Battery Operated Nuisance. In all fairness to the Battery Operated Nuisance, it is really more about the product than the worker. This type of kiosk worker is basically paid to demonstrate the product at all times so customers will visit the kiosk.
Lately, the most popular product I've seen fitting this description are toy helicopters. They are flying all around the cart in the middle of the mall to lure children and parents to the cart. Does it work? Sure, that probably is a good idea. Is it annoying? Oh, YES... yes it is! The last thing I want when I've spent too much money at New York & Company, and I am trying to tote 3 heavy bags out of the mall, is a mini-helicopter flying around my head. Thanks, but no thanks!
Final Thoughts on Annoying Kiosk Workers
If you are reading this and realize you fit into any of these descriptions, there is still hope for you! In many cases, just be a bit more mellow with your sales techniques. In some instances, hey, maybe you just simply need to get a new job with a manager that is not pushing you to be so annoying and aggressive with customers.
Believe me, I know it is tough to work at a kiosk or a cart at the mall. I know for a fact that people are constantly just asking you annoying questions like, "Where is the bathroom?" or "Do you know how to get to Smoothie King?" Trust me, I feel your pain! However, learning not to be annoying is a great way to attract real customers. Oh, and giving the wrong directions to Smoothie King is a great way to stay entertained with annoying customers, too.
Copyright ©2013 Jeannieinabottle
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