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Work-Space Design for a successful Business setup
The first step to initiate the customer-experience transformation is by choosing the right architecture. It can be understood by looking from the perspective of a customer’s questioning-
- What they want?
- How they interpret?
- What motivates them?
This can be achieved by setting up mechanism to take decisions on initiative and to shuffle ongoing and new initiatives. Establishing an initiative-driven-principle will define a new way of working which requires to understand the Elements of successful customer-experience transformation
Integration: Business and Design
The workplace represents a responsible investment of finance, physical resources and creativity. This investment in necessary assets like furniture and technology means to enhance the vision of company’s future. And to emerge as a difference in the crowd, you have to ask yourself some questions.
- What your workplace shows about you?
It was possible to classify workplaces into four build-types, based on the design prospective and primary purpose.
Most of the authorities use their workplace in one of the four ways depending on the primary purpose. Thus, workplace can be classified into specific build-types.
- How to manage the necessary stuff?
It was apparent to use workplace design as a tool to manage the most important stuff mainly through work-styles.
Necessary stuff is divided into 2 parts:-
- Hardware stuff, such as workplace
- Software stuff, such as business culture or brand values.
The management of these stuffs can be done by adapting to the some efficient work-styles.
That's all about the integration of customer and workplace. Now, let us talk about some points which should be kept in mind to improve your workplace design.
- The Initiative
The initiative is the most dangerous and hard step to work with, as it reflects the future of the decision taken. So it becomes necessary for the design team to start exploring how the office layout looks like to encourage the overall creativity along with the understanding of ongoing practices and working environment.
- Being Creative
Creativity isn't necessarily applied to painting pictures or media management only, it's about thinking differently and come up with new ideas. The business culture that promotes the combination of creativity in staff and physical attributes which result in a work culture in which people not only feels to be creative but believes that they can be.
- Design Illumination
Lightening patterns for commercial workplace is the most important sector to deal with. There are two distinct patterns in lightening that is currently being used:-
Firstly, use of lucid and colorful lighting with fabric style pendants and vibrant colors on metal.
Secondly, employing a more stripped-back, industrial feel, with exposed filament lamps, copper and brass finishes and also factory style shades and wire cage fittings.
The class of workers should be kept in mind while proposing the office design. The workers can be classified in two groups:-
The types of workers
enjoy social interaction
live in themselves
verbal and animated
internal aware and quiet
fans of larger group
fans of smaller groups
The following are suggestions for how you can collaborate accordingly for socializer and egoist.
- Power to pick
This can be accomplished by providing employees with power to pick their own sitting arrangements on a daily basis instead of assigning some random place. Assigning workstations is recommended but having what we like to call “free for all spaces” — a space in your office where employees can go to work in a collaborative setting. They should have tables or desks that employees can share and rotate using as often as they’d like.
Working in a cubicle (while it helps) does not offer many employees the privacy they need. Some simply need a more private space to get their work done. We recommend keeping at least one private office available that employees can reserve as needed.
- Meeting areas
Design meeting areas with comfortable office furniture for the employees who need even more collaboration. Include a place to take notes such a white board or flip chart. The meeting areas should be places employees can go to for brainstorming.
Office Space Planning
Appropriate office space planning can boost employee productivity. When you build it up, that’s a lot of hours employees spend in the office each year. To help your employees make the best of their time while they’re on the clock, put them in an office space that improves the three of the following attributes:-
Combining Nature - Decorate your office with plants, flowers and select light colored furniture.
Natural Light - Select an office space that has a lot of large windows. Whenever possible, keep closed offices away from the outer part of the building.
Minimal Distractions - Determine sources of distractions such as microwaves or noise from possible area highways. Keep your employees located as far away from these distractions as possible.
Employees Privacy - Furnish your office with non-traditional workstations that give employees their privacy while still allow natural light to shine through their work area.
Employees who often work together must be seated together for easy access to collaborate. And consider placing office supplies and technology such as printers, fax machines, and extra paper conveniently located near departments and employees who use them most, thus minimizing the travel time.
- Office space planning:
A Good View for Employees - Decoration of walls with attractive artwork. Research shows having a view makes workers perform better – with one study revealing that computer programmers with views spent 15% more time on their primary work, while workers without views spent 15% more time in just killing the hours.
Encourages Collaboration with open spaces - Provide a space
where employees can get away from their extensive work areas. This area should consist of comfortable seating and couches. Encourage them to utilize it for
brainstorming sessions and coming up with great ideas
Learn from the giant- THE GOOGLE
The Google is the best example that show its dedication towards its employees.
1. Environment Design
Google encourages its employees to have fun. The company wants its employees to be happy and stay for a while by adding, a sense of play — design to break down barriers and encourage creativity — is essential for effective work.
2. Conference rooms replaced by dinner booths.
Creating the perfect environment for Google employees to tests everything in the Google environment from floors to furniture. And discovered diner booths work better than traditional conference rooms.
3. Energy Pods
A space for employees to nap in the workplace is a must. Google furnishes its offices with nap pods also known as Energy Pods. Studies show that tired workers cost businesses about $150 billion a year in lost productivity. And it was noted that a nap of just 26 minutes can boost employee performance by as much as 34 percent. Well of course it depends on the budget but still try to create a “resting” area in a small office. Use comfortable lounge seating and make sure noise can’t enter the space.
Let me conclude with an example of human behavior, remember the movie The Best Exotic Marigold Hotel, Judi Dench, who plays the role of a widow, is connected with a customer service agent at a call center. Despite begin told Dench is in mourning, the call center sticks to her script with a sadly predicate result: hurt feelings and a lost customer.
The movie is fictitious, but of course you also do not want to end up with a lost customer. Using instinct to put customers at the center of problem solving equation is the foundation of design thinking which starts with the first impression your workplace reflects.