ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

How to Bring Accountability to Consulting

Updated on January 8, 2018
tamarawilhite profile image

Tamara Wilhite is a technical writer, industrial engineer, mother of 2, and a published sci-fi and horror author.

Introduction

One of the problems of dealing with consultants is that anyone who has retired or been fired can put up a website and call themselves a consultant. The 4 Hour Workweek method of becoming a consultant is reading the top five books in the field, holding a few seminars and calling yourself a consultant. How can you tell who the good consultants are and hold the bad ones accountable? How can we bring accountability to consulting?

Anyone can call themselves a consultant. How do you determine their quality and qualifications?
Anyone can call themselves a consultant. How do you determine their quality and qualifications? | Source

Benefits to Customers for Consultant Accountability

When someone provides lists of prior clients, they rarely if ever provide contact information for customers who were not happy with them. Online ratings force consultants to deal with their less than ideal outcomes.

By creating a single online location for online ratings of consultants in a specific industry or niche, potential customers can peruse a consolidated summary of multiple prior customers for a consultant. Online reviews of consultants also allow customers to determine for themselves if a consultant has experience in their industry or project type.

Online rating systems also permit customers to weed out those without any experience at all. Someone who has worked as a software architect in private industry may list themselves as a consultant after a layoff. They may have knowledge, but that may not qualify them for consulting with other companies with differing configurations and software modules. Lack of a reputation in an online rating system serves as a red flag. The ability to review ratings history or lack thereof permits customers to differentiate from ten years of general experience to ten years as a consultant.

Benefits to Consultants of Accountability

Consultants have no way of proving if they are good or bad. Listing a string of generic praise does not demonstrate credibility, only marketing and web content quality. The ability to refer to a third party consulting website rating page demonstrates an independent assessment of their skills. In some cases, online ratings will also inform consultants that prior projects that seemed to be going well when they departed have deteriorated since then. This allows consultants to go back to their prior clients who are unhappy and solve the problem, rather than dealing with word of mouth months or even years later.

Third party rating systems permit small, local consultants to build up a regional reputation via positive ratings. This prevents large players from dominating the consulting market while improving quality of service due through competition.

A third party consultant rating system also allows customers to avoid bad consultants. One solution for bad consultants is to drop out of the business, increasing the business volume for quality consultants. The second solution for bad consultants is to improve their quality per feedback in the rating system. This helps their personal reputation as well as that of the entire consulting industry.

Benefits to the Industry if Consultants are Rated and Reviewed

When consultants are rated independently, industry leaders and business groups can monitor rating sites for individuals fired from companies or stripped of credentials. This prevents bad apples from hurting the reputation of the industry as a whole.

Third party rating systems permits other consultants to see the credentials and experience held by their well rated peers. Instead of earning many certifications in the hopes of attracting clients, they will know the credentials of the best rated peers and then emulate them.

When the industry standards organizations are plugged into the online rating system, they can also support realistic questions. This prevents consultants from being rated on superficial matters. Done right, industry organizations can also monitor online rating sites for reports of potentially illegal activity and investigate it.

Why Accreditation Isn't Enough

Accreditation means someone has paid the membership dues for an organization and attended classes as required. An accrediting group gives a stamp of approval on those who join, while sometimes driving the educational programs of schools training future members. However, many accreditation organizations have a financial motive to expand membership and push ongoing training of dubious value to members.

Accreditation doesn't mean a career program is likely to result in employment in that field, and accreditation of a consultant may simply be a rubber stamp by an organization of like-minded consultants. This is why reputations and reviews are of greater value than accreditation in measuring the quality of consultants.

Comments

Submit a Comment

  • profile image

    uniques 

    7 years ago

    I know that you are right.

working

This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

Show Details
Necessary
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
Features
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Marketing
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Statistics
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)