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Updated on April 6, 2013

Dollar Rent a Car Charging for Insurance Declined by Customers

According to an article in this morning's New York Times 4-6-13 Dollar Rent a Car offices across the country are charging customers for insurance they have declined orally to the rental clerks. The Times article tells the story of 66 year old Sandra McKinnon's experience with Dollar Rent a Car in Tulsa, Oklahoma. Because insurance was covered by her credit card and through her personal car insurance policy she declined insurance on the Dollar rental. However, the friendly clerk ignored request to decline the insurance. When she returned from her 15-day rental she was charged $944 including an extra $23.95 charge for insurance which nearly doubled the bill she expected to pay.

According to the NY Times article, Dollar Rent a Car customers are experiencing similar unwanted insurance charges across the country.

Don't rely on the friendly Dollar Rent a Car agent who I'd be willing to bet receives a financial incentive for signing customers up for insurance. READ THE FINE PRINT!!

Another thought: Be sure and carefully inspect the rental car for dents, scratches of other appearance issues before you drive out the gate and make sure they are noted on the paperwork. If you don't you will likely be charged for repairs even though you were not responsible for the damage.


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    • breakfastpop profile image

      breakfastpop 5 years ago

      Thanks for the heads up!

    • Ralph Deeds profile image

      Ralph Deeds 5 years ago from Birmingham, Michigan

      Thanks, Patty and Will for your comments.

    • Patty Inglish, MS profile image

      Patty Inglish 5 years ago from USA. Member of Asgardia, the first space nation, since October 2016

      Thanks, Will -- The last time I went to Thrifty, the manager told me that Dollar had bought them out...and I just read where Thrifty is also under Hertz ownership. I had not realized it.

    • WillStarr profile image

      WillStarr 5 years ago from Phoenix, Arizona

      Dollar is owned by Hertz, and what they paid for was a damage waiver, which is technically not insurance. It simply means that the renter is not responsible for any damages. You have to tell them them that you do not want either insurance or the damage waiver.

      It's still deceptive and that's what lawsuits are for.

    • Patty Inglish, MS profile image

      Patty Inglish 5 years ago from USA. Member of Asgardia, the first space nation, since October 2016

      Dollar is connected with Thrifty, which has behaved similarly in the recent past and closed several locations in my state. Almost gone now.