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What you need to know before you apply for a call center job in the Philippines

Updated on September 17, 2016

Call Center 101

Today, the BPO industry is one of the biggest industries in the Philippines. It provides millions of jobs. Not only that it gives employment opportunities, it is also considered as a high paying career. Many are now trying to shift careers due to the high compensation and better benefits offered.

First, we need to understand;

- What is a call center?

- How does it work?

- Why are they investing here in our country?

- What are the usual job positions available and their job descriptions?

1. A call center is an office where the company communicates to their clients or customers.

Here in the Philippines, call center companies are contracted by other companies to hire, train, and manage employees that will represent them.

For example:

Company X will hire a call center in the Philippines. Company X would just have to give the specifications and requirements to the call center. The call center will now hire, train and manage employees that will represent Company X in communicating with their clients.

What would the companies get if they hire a call center?

They would be saving money. The company would not have to buy office equipment, they wouldn’t have to use their own facilities, they wouldn’t need to advertise for the job posting and they wouldn’t be paying the standard salary in their country. All they have to do is hire the service of a call center and let them do almost everything.

And because the call center agents are not directly employed by the company that hired the call center, all benefits that would be given to the agents or representatives will come from the call center company.

We also have the in-house call centers. These call centers are part of the company itself. Instead of them hiring the service of a call center, they would just open their own call center.

What would they get from this?

They would also be saving money from the salary given. Instead of them paying the standard salary in their country, they would will just open an overseas call center and get lower salary rates for their employees.

For example:

A local from their country gets $8-$12 an hour while an overseas call center representative will get $2-$4 an hour only.

Now, if you’re planning to go to this career. You must have an idea what the job is about and what are the usual positions.

INBOUND Agent- This means you as an agent will RECEIVE the call or ANSWER calls.

OUTBOUND Agent- This means you are the one who would call customers or clients.

  • Customer Service Representative addresses customer or client’s queries regarding the service or the product they represent.
  • Technical Support Representative addresses customer or client’s queries about the technical aspect of a product or a service they represent.
  • Sales Representative offers products or services to clients or potential customers. Basically, they sell stuff.
  • Collections Representative collects payments or unpaid balances from clients or customers from the product or service provided by the company.
  • Chat/Email Support (non-voice) addresses customer or client’s queries through chat or e-mail.

Right now there are a lot of different companies offering different positions. Most of the companies here are always open for walk-in applicants.

I hope this shed some light for those who are interested in becoming part of the call center industry. Next time I'll try to write tips on applying and what to expect during call center applications.

You can also check out my other hub about Tips on applying for a call center position. I also answered the question, "Why call center?" in this hub.

What kind of agent are you?

What do you prefer?

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    • profile image

      analyn29 5 years ago

      thanks for the tips

    • profile image

      marie 4 years ago

      thanks so much for this really helps a lot.

    • profile image

      Joyce 3 years ago

      Thank you so much.. You will be the first to inform if I get hired..;)

    • profile image

      kim 3 years ago

      thank you . It really helps me :)

    • profile image 3 years ago

      thank you so much for posting this tips for an applicant like me. You are a great help.

    • profile image

      Jerome 3 years ago

      Thanks! It'll help me a lot.

    • profile image

      james 3 years ago

      thank you. :)

    • profile image

      yoursoDeep 2 years ago

      thanks a lot sir. its my first time applying on a job. it realy helps me a lot.

    • profile image 2 years ago

      Useful! :)

    • profile image 2 years ago

      thanks for posting this tips its really help me this is my first time to apply!

    • profile image

      Abdul 2 years ago

      Од 22 November, 2012 - 9:09 amThank you for sharing seprub informations. Your web-site is so cool. I'm impressed by the details that you've on this website. It reveals how nicely you understand this subject. Bookmarked this website page, will come back for extra articles. You, my pal, ROCK! I found simply the info I already searched all over the place and just couldn't come across. What a great web site.

    • profile image

      wayncruz 2 years ago

      these things could really help me in the near future,mostly in applying as call center agent....thank you!

    • profile image

      mae ordonez 22 months ago

      thank you! these things really help me for my plan to apply in a call center..

    • profile image

      jho Guña 22 months ago

      It's really big help and tips for me. Thanks a lot.

    • profile image

      jofrey regala 22 months ago

      i want call center.!

    • profile image

      Elsa Driza Alnas 21 months ago

      Thanks for the information. It is a big help for me that I don't have a call center expereince yet. Trying to apply for a call center career job.

    • profile image

      ella marie franco 14 months ago

      thank you for the informations and details about this job .. i know this thing really help to know better what call center means and on how to apply this job .. im just trying to apply call center together with my friends ' hope we can carry it ' godblesss .. i love call center !

    • profile image

      Chuna bitoon 6 months ago

      Thank you for giving me more ideas and knowledge about a call center agents ,, this could help me a lot ... Thank you for this all knowledge .. May god bless u all ..

    • profile image

      Jean Corcoro 8 weeks ago

      thank you for the tips....

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