My assumption of paying insurance on my phone was that my phone would be protected against, theft, accidental spills and damage or crack screens. I was never told if anything happen to my phone; a deduction had to be paid in order to receive a new phone
I have been with one carrier over five years paying $7.99 a month for insurance, in five years nothing happen to my phone, what happen to my insurance money? In 2013 I upgraded my phone, after three day it was stolen. I assumed that all i had to do was to report the phone stolen and get another one because it was insured.
My problem started when customer service told me I had to pay $150.00 deduction, I really couldn't understand why because My insurance was paid. Did you read your contract I was asked? The contract was long and lengthy and should been read by me but wasn't.
One of the problems is why should anyone pay a deduction on a phone that is insurance, If they are told that our Phones are protected against theft, damage crack screens and accidental spills. Why do we pay a deduction.
What happen to all the insurance money that is paid to protect our phones, if we have to pay a deduction.