Businesses:Where are Your Good Customer Service Skills?
Customer Service Training
Three little words, Customer Service Training, that would benefit Corporations, Businesses large or small, Department Store, Malls, Telephone Communications, Small Service Companies, our Government Agencies, (If you have ever call 1600 Pennsylvania Ave then you know what I am speaking about) Doctors Offices, Hospital, and Health Services would benefits from Customer Service Training.
Now, that the Holidays are facing so many Americans, it is important for the businesses to have their customer service employees trained and ready for the public. Why?
Because after researching the issue of poor customer service, I found that about 65% of dissatisfied customers with the services they received in department stores, and some so disappointed just walked out of the business.
When a Customer Walks Out of a Business Disappointed
And if you have ever walked out of a business--- it leaves a bad note in your mind, and you probably will never return. This could be one of the main reasons that retail profits are down so much of the time. That is 65% of the customers, which does not surprise me. Because this is one great reason I shop online.
I know how to treat people with common decency, respect, kindness and the ability to listen while they vent their complaints, in person or on the phone. My very first job was with Southern Bell, and I received excellent training in customer service, where I learned how to put a smile in my voice, and these lessons I have utilized for years. I used them when I taught phonics to children, when I worked with a large insurance corporation and when I worked as an executive accounts specialist.
One must watch their body language, as well as, keeping a pleasant voice while talking to a customer, make eye contact and listen to their issues. When they're finished talking, then explain what you can do to make it right, and if that is not to their satisfaction; then you ask what you can do to make it right.
Please remember, the poorest looking person deserves your service and respect as well as the affluently dressed person, the best business give equal treatment with decency and respect. Never judge someone by what they wear, as I have seen clerks ignore people because they were not dressed well.
I Watch to See How Customers are Treated
When I walk into a store my radar turns on to scam anyone who is giving poor customer service, as this is my biggest pet peeve.
This also applies to Owners, Managers and Supervisors and any key employees who are in contact with the public. I watched a store manager in a very popular store being impatient with an elderly customer, as she tried to explained to him her issue, but he would not let her talk, as he kept spouting off the rules of the company.
I would have fired that man in a second. However, when I got home I sent the home office an email, and gave them a piece of my mind. (I suppose that is why my grandmother called me her little spitfire.) This is how I fight back for the injustice done to anyone I see as I go about my life. It is not right, and the business profit will be poor as long as they do nothing or very little about it.
So, be professional at all times---you never know who is watching as you apply your Customer Service Skills on customers.
Remember, it is the backbone of a business to have good Customer Service training for anyone in contact with the public.
PurvisBobbi44 is the sole author of this article and if copied anywhere else on the Internet or printed in magazines or books it was taken without written consent and is strictly prohibited.
Health Care Offices
What happens when one finds unprofessional behavior and poor customer service skills at the dentist, doctor, E.R.’s and X-ray Labs? Well, the experience is shared with family and friends. And, word of mouth is faster sometimes that the Internet.
Don’t assume your staff is using the best customer service skills and training; check on what is happening around you, in your business.
Women Should Always Dress for Success
- Women Should Always Dress for Success at Work
Sad but true, I have interviewed so many people who are searching for a job, but dressed poorly for the interview. I would have to read them the dress code of the company--which was in the ad published in the paper. I tried to be tactful, but at the
Welcome to the Workplace
- Welcome to the Workplace---Employer and Employee
Welcome to the Workplace is where you will always use good communication skill, professional manner, and positive attitude within the workplace. Respect your co-workers and take pride in your duties no matter if it is a job or a career.
Customer Service in America
Do you feel that good "Customer Service" in American has almost vanished?
© 2011 PurvisBobbi44