ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Excellent Customer Service in Human Resources: A Requirement for Serving Employees in the Workplace

Updated on November 26, 2012
ChrisMcDade8 profile image

Christine McDade is a Human Resources professional (PHR & SHRM-CP) with over 20 years in the public sector.

Fisher Price Dad, busy and happy at work.

Service with a smile! We have all heard about the importance of providing excellent customer service to those who seek services or goods from a business. A smile along with honest service goes a long way for any company. Providing good support services to employees in the workplace is paramount for success as well. Doing so will ensure a healthy and productive work environment in any organization. Human Resources must exercise such a philosophy when serving the employees. Doing otherwise will surely have disastrous results.

Why is Customer Service SO Important in Human Resources?

  • With Current Employees

Good customer service in regard to human resources in an organization is about treating individuals fairly and with respect. The very nature of what HR employees do (hiring, terminating, discipline, employee pay and benefits, etc.) is so sensitive and personal to an individual that it is of the utmost importance to handle all such employee transactions with dignity and confidentiality. Furthermore, not handling such issues with care can have a domino effect on those around the employee who may not even be related to an issue. When they see a coworker mistreated or given poor care by the HR Department, they will choose fight or flight in terms of how they react. Employers whose HR personnel mistreat or show such poor care to employees will discourage employees from bringing issues and concerns to HR to correct problems that exist in the workplace. Harassment or discrimination complaints could escalate when not given proper investigation by the HR Department. Employers could lose some very good employees through poor customer service to themselves or others.

  • With Applicants

As Human Resources personnel are often the very first contact an applicant has with a potential employer, it is important to offer good customer service from the beginning to ensure a good impression for the potential employee. During this tough economy with a high national average of unemployment, there might be someone to step in when a good applicant decides to turn down an offer due to the experience they have during the application process. But, it is a certainty that when times improve, you will not have that same guarantee.

  • With New Hires

The "honeymoon" period for a new hire with his/her new employer should last beyond the job offer itself. New employees should receive the appropriate training, or on boarding, to be sure the investment made into them during the recruitment will get them off to a good start. The impression the employer makes on that new employee will often have a lasting impact on whether that employee stays in the job for a period of time. The cost to advertise, screen, interview, do background searches and then the drug screen adds up, and you want to be sure you do not lose on such an investment.

  • With Public and Other External Customers

Word of mouth about how customers, internal to the organization as well as external, is a very power public relations tool for any company. Someone who complains about customer service they receive or even of what they have heard about how an employee is treated can be detrimental to a company's reputation. An expose in a local paper or a national story about a big harassment case can be very detrimental to the look of any company. The caliber of employee such an organization will attract will likely not be something to boast about to the competition. Providing excellent service to internal and external customers of an organization is a significant characteristic of a company and should be handled with care and tact.

Customer Service Should Be a Priority for Human Resources

When recommending training for human resources, I always suggest customer service training as an important necessity for all HR employees. Along with workplace harassment prevention, how to conduct a job interview and understanding FMLA (Family & Medical Leave Act), demonstrating excellent customer service toward employees and applicants should be a priority. An employer who ensures that their HR staff is properly demonstrating excellent customer service in dealing with those sensitive and confidential matters of an employee will reap many rewards toward their bottom line.

How does your employer measure up?

Does your HR Department provide excellent customer service to its employees?

See results


    0 of 8192 characters used
    Post Comment
    • ChrisMcDade8 profile imageAUTHOR

      Christine McDade 

      8 years ago from Southwest Florida

      Thanks for your comments. Internal customers are the glue that holds everything together. Respecting the internal customer will result in a healthy and productive workplace for all.

    • jpcmc profile image

      JP Carlos 

      8 years ago from Quezon CIty, Phlippines

      Internal customer service is overshadowed by external customer service. It is true that external customers are the ones that draw in business. However, internal customer service pulls together everything so that a company can do business with the external customer properly. When departments treat each other properly, a more productive relationship can be expected.


    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
    ClickscoThis is a data management platform studying reader behavior (Privacy Policy)