ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Days in the Life of a Call Center

Updated on December 25, 2011

Please Place Me on Your Do Not Call List

It is 9 a.m. and the telemarketers are rushing to their seats to began their day. "All right everybody, you know what you are suppose to do".."DIAL AND SMILE". Sitting next to each other is a newbie and a seasoned hen, "hey mam, how many times do you let the phone ring, before going on to the next call?" The seasoned hen replies, "Lord, there is no winning number, just keep dialing". So the newbie just listens to the continuous ringing and finally goes on to the next number.

Ring....ring...ring...ring, Hello. Hello this is -------calling from-------HUNG UP. Ring...ring....ring..., Hello. Hello this is ------calling from-----. We are offering a one time guarantee on your saving money on your pre-existing car insurance. Yes, I am interested. What do I have to do? How much does that cost? Will that change my policy? Now that you have completed your application for this one time offer. How do you want to set up your payments? Check, money order, cash, credit or even debit card, you even can do automatic or online payments. One down and many more to go. Gotta get my quota for the day.

Ring....ring...ring...ring...ring... Hello. May I speak to the lady of the house? NO SHE AIN'T HERE! Ring..ring...ring...ring..ring...ring...ring...ring..Hello. May I speak to the man of the house? Who is this? How did you get this number? Are you a bill collector? Well, he is not here, he is at work...at least he better be. HUNG UP. Ring..ring...ring...ring...Hello. May I speak to .... No, thank you, would you please place me on your do not call list. SLAM...HUNG UP.

Ring...ring...ring...ring...ring...ring..Hello. This is -----calling from----. We see that your policy is about to expire, you are in luck. We are offering a one time guarantee on saving you money. Excellent, all you have to do is complete all twenty questions....it is as simple as that.... Mr.---how long is this going to take, I thought you only had twenty questions. Well, sir I need to get your information on how you intend to pay for it and then we are finish...ok. Thank you and enjoy the rest of your day.

ALERT, ALERT, ALERT...qualify controller is heading your way. Miss--- you are not making enough calls. You have only called three clients in a thirty minutes. You have got to speed up and limit your conversations. Stick to the product and ask only those questions that pertain to the product. No, no, you don't need to ask about the weather. No, no, you don't need to know how old her grandson is. No, no you are not suppose to give out your zodiac sign. All right...let us get back to dialing and smiling. Remember quality control is listening.

LUNCHTIME....remember people, you have only thirty minutes. The newbies were full of questions, "Hey many applications have you done so far"? The season hens and roosters stated, "we have ten applications". "It is so hard getting people to answer the phone", said the newbies. "Oh, just hang on and in there", replied the season hens and roosters. "Well, what happens if you don't have twenty applications at the end of the day"? "WELL, YOU WILL BE FIRED"! A creepy silence overtakes the whole lunch room, then all of a sudden came an outburst of laughter. "Oh, we are just kidding with you all", said the season hens and roosters. "That's not funny," the newbies said in a low whisper.

Back to the station, and the newbies, hens and roosters continued their race to reach the quota. Ring after ring after...applications filed and cancelled....but they all just kept dialing and smiling until they heard this mysterious ping sounding bell, five o'clock has rolled around. The manager is standing in the middle of the floor, and he begins to speak. "Everybody, thank you for a good job, you all met your quotas plus some". "See you tomorrow for another productive day".

Working as a telemarketer is no laughing matter. Most telemarketers have experienced stress that is similar to an old fashion pressure cooker. It is like food that is steady cooking, but not able to sip out. Don't get the story wrong, some people enjoy the job, may even love it. Like any job, you just need to know if you can handle it.









Comments

    0 of 8192 characters used
    Post Comment

    No comments yet.

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)