Will I Need a Password in Order to Die?
Ok, here's the story. A while ago I contacted my former employer to inquire about my pension. Since I hadn't accessed their website in some time, I realized I had forgotten my password. I then called them to explain my situation.
After being on hold for 20+ minutes, an outsource person answered and introduced herself as Jane. She said she would mail me a password and I could expect it in 8 to 10 days. What? Can't you email it to me I asked? No, it has to be sent through regular mail. Well, great, just great!
Finally, it comes in the mail. I decided to call today and get the process started. When the recorded message came on, it said enter your password. I then entered the 4 digit password I received on the telephone keypad. What do I get but a message that said 'password must be 6-8 digits long. Well for Christ's sake! So I go to the website, put in my user ID and the new password, and I can't get in. Back on the phone I go, to be put on hold for another 20+ minutes. Finally, the outsource person, introduced as Max, asked me how he could help. I went through the story and waited. He then says to me, I cannot access the account, I need to send you a new password. What??? Are you freakin kidding me? I asked him, can't you email it to me? No, he says. So I said oh, and now I have to wait another 8-10 days for it? He said yes. At that I got angry. I said this is goddamned ridiculous. You folks have my money, you know what street I grew up on, what the name of my first dog was, and the town I was born in. Do I have to now send you my first-born and a liter of blood?
So, tomorrow I am calling yet again. This time I will try to get through to the administrator. I want to know why it can't be emailed. My understanding is that it's not secure email. Well then, get with the program! I can send secure email from my current job, so I'm sure it's something they could put in place. I will also bring up the question (which my daughter reminded me of) just how secure is regular mail? What's to say it will go to the right address? What's to say someone else won't open it or just throw it away? If people can bank online, draw up wills online, and conduct a host of other sensitive business, why the hell can't my password be emailed? Grrr!
I am so sick of passwords. I can't even count how many I have, and the fact that I do remember the majority of them amazes me. Before you know it, we'll need a damn password to enter our own cars and homes. What's next? You're on your deathbed and the doctor looks down at you, smiles at you and says, I'm sorry, dear, before we can unplug you, you can't die until you give me your password.
Passwords be damned!