Educating Waiters and Waitresses 101
Is THIS YOUR waitress?
This is NOT a critique of men waiters and female waitresses. This is simply "my" observations of how this noble vocation can be made better by doing some rather simple things.
Other things that waiters and waitress "may" be doing instead of serving their customers
WRITER’S NOTE: I owe a talented hubber, davidlivermore, a “debt of thanks,” for his inspiration for this hub. He read my recent hub, “Why Do Waiters and Waitresses Hate You: The Essential List,” and suggested that a hub about (how waiters and waitresses should act) be published. David, your wish is granted. Kenneth).
The hours are ungodly. The pay is laughable. And sometimes the managers are not forthright.
They are on their feet sometimes ten to twelves hours at a time. Regardless of how rude, insensitive, and uncaring the customers may be, “these” gals and guys “have” to keep a positive attitude and a smile pasted on their faces.
Even when their bodies and minds are screaming for needed-relief.
“These” corps of special gals and guys are our waiters and waitresses for without their endurance, patience and down-right good-natured souls, we who dine-out would starve.
Cudo’s, to the professional waiters and waitresses. We owe you our full stomachs. And yes, I am totally-serious.
But, and didn’t you just sense that there would be a “but,” somewhere in this story?
Sorry, but, (there it is again), this story has to be published. I have given my word to a fellow hubber. And I do not want to be called a “liar,” either to my face or to my back.
Actually, this is not a “dig” or attack on our waiters and waitresses as much as it is an educational-piece that just might reform just one waiter or waitress into performing their duties the way that they are trained to do them. Professionally.
Do not misunderstand. This is not a story against women and for men. Or visa versa. This is an “equal opportunity” story that’s geared to the waiters and waitresses who are less-than-what they are supposed to be: Professional.
This offering is simply entitled: “Educating Waiters and Waitresses: 101,” and the premise is easy.
These are (just) 10 things that every waiter and waitress can do to make themselves a better employee, have more customers and that equates to a lot more (and larger) tips.
1.) IF YOU ARE SICK call-in. That’s only courteous and professional. You do not want your colleagues to be infected with your “bird flu,” or do you want to make your clientele sick. Use the phone. Don’t be a martyr.
2.) IF YOUR COMPANION leaves you, let him. Or her. This “problem” isn’t for your jobsite. Although it’s a sad to lose a lover, your customers are interested in only one thing: FOOD. Served by a smiling and cheerful waiter or waitress.
3.) IF YOU ARE IN A BAD MOOD get over it. Bad moods can cause even the best waiter or waitress to snap fresh or vulgar remarks to the restaurant customers. This is “not” what you want if you are working for tips. And if you do not feel like getting in a good mood, do it anyway. Your job may depend on it. If worse comes to worse and you find it impossible to put your bad mood “on a shelf,” go home. Your manager should allow this if he or she values his establishment’s name and business.
4.) BE ATTENTIVE to your customer’s needs. Bring coffee refill’s on-time. Ask if their food is alright. Show your customers that you care. And don’t hide in the stock room and smoke cigarettes one-after-the-other, or some other substance, and believe that your customers will understand. Some will. Some will leave. And not come back.
5.) PAY ATTENTION to your customer. If they greet you friendly, return the favor. If you sense the customer is in a bad mood, greet them friendly anyway. When the customer orders, make absolutely-sure that the customer “who gets gas from fried eggs,” doesn’t get eggs and the customer who is “allergic to meatloaf,” doesn’t get meatloaf. Being a waiter or waitress is not a guessing game. Sure, mistakes will happen, but when mistakes outdo good performance, then you will be asked to go home. And not come back.
6.) APPEARANCE COUNTS so do not wear a uniform for three days straight. Customers notice things like wrinkles, body odor in clothes, and the fleas from your pet goat named, “Willy.” Remember, “a clean uniform means you care and that will reflect on your tips.”
7.) NEVER ARGUE with any customer. If you mess-up, apologize. Even if the customer is 100% right, apologize. Don’t kill me, but ask yourself this one question before you begin to argue: “had you rather be monetarily-successful or right?”
8.) FLIRTING with male customers in a family-type restaurant is taboo. Now unless the male customer and you are close friends whose wife understands, don’t do this. The same can be said to male waiters flirting with female diners.
9.) LET YOUR PARTY END the night before, not during your shift. If you attend or throw a “wild party,” at your place, and there is a lot of alcohol-drinking, make sure that you are “over” your “buzz” before you go to work. And that also applies to hang-overs. Customers aren’t stupid. They can smell the smallest scent of booze. Be smart. End the party early.
10.) RESPECT YOUR BOSS regardless of how much of a “jerk,” he or she is. Besides, you are there for two reasons: one, to make money and two, to build yourself a following. If you are truly a professional-minded waiter or waitress, you can handle it.
You should note that there is very little humor in this story. I planned it that way.
For there is nothing funny about a waiter or waitress who doesn’t really care about their job. Or their customers.