ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Effective Communication in the Workplace:The Good and the Bad

Updated on September 9, 2014

Communication is a critical skill in the work environment. It can literally make or break the dynamics of the office. Each worker is unique with his/her own views and backgrounds. Accomplishing one goal among a slew of personalities cannot be easy, to say the least.

There are those people in the workplace that always seem to be able to connect easily with everyone, the "social butterflies". On the flip side, there are those who don't communicate as well, often increasing the work load and bringing the morale of the office down.

Anita DeBoer, professional development facilitator in the areas of communication skills and conflict management and author of Working Together,has created a list of common traits good and poor communicators possess.

Listen actively.

Patti Wood, professional speaker often referred to as the "body language lady", explains how certain body movements can be used to convey interest and attention in a conversation. She emphasizes these actions using the acronym: G-E-N-T-L-E-R. Active listening can be displayed through frequent eye contact, nodding for understanding, a slight forward lean, elimination of any phones or computers, and open as opposed to crossed arms. The good communicator sets his assumptions and values aside. He doesn't necessarily have to agree with the speaker, but by allowing the person to communicate their thoughts and wants openly develops a rapport.

Engage their audience.

The key to engaging your audience is clarity. Dave Willmer, executive director of Office Team and writer for The Effective Admin, states that just like writing, communication is often more appreciated for its clear, concise manner. He emphasizes the importance of being clear on ideas, directions, and expectations. In other words, if you want to keep someone's attention, just get to the point!

A good communicator, also, avoids using slang or expressions that not everyone understands, especially with people of different cultures or backgrounds. They will use the literal meanings of words.

One other note, engaging your audience means simultaneously paying attention to the other person's response, facial expression and body language. This allows the speaker to modify their topic, increase or decrease their speed, end the conversation, or clarify a statement.

Encourage feedback.

Good communicators seek input from the other party. This not only shows interest in the conversation, but makes all members of the conversation feel important with their ideas. They will ask questions to clarify. For example, some words, phrases, or actions may have different meanings for different people. Paraphrasing a statement is another way to clarify a misunderstood comment.

Talk at you.

When an individual "talks at you" they refrain from looking at you. Their conversation is more like that of a speech or lecture. Although the other party may respond to the conversation, the poor communicator almost appears to ignore the response by continuing where they left off in their ramblings or completely changing the subject. They prefer to not take turns in a conversation.

Unclear.

Poor communicators will pay little attention to their speed or annunciation when speaking. They can revert to unfamiliar terms like jargon. Information shared in their conversation may contain little to no merit, and they may have little or no knowledge of the subject matter.

Overly critical/defensive.

Christine Wucherer, life coach who regularly comments on her website,Center for Work and Life, introduces her list on "Communication No-Nos." She hypothesizes that poor communicators may appear overly critical or defensive because they are preoccupied with a personal matter. In any case, she notes, poor communicators will use "you" at the beginning of sentences. This sounds accusatory and can put the other party on the defense. They can also have a nagging tone if persisting on a subject matter or action of another.

Comments

    0 of 8192 characters used
    Post Comment

    No comments yet.

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)