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Five Characteristics of Highly Productive Logistics and Operations Teams

Updated on August 20, 2010

Freight Fleet

For those with jobs in logistics or transportation jobs, productivity is a word weve all heard too often. We know that increased productivity means reduced costs in terms of both time and money. Whether you are dealing with a transportation fleet or warehouse logistics teams, productivity is no doubt an important part of your business plan and future goals. Here are four characteristics of effective and productive teams:

Top-notch communication. It may seem fairly obvious but a team that can't communicate well together can't work well together. Communication is very complex within teams. It involves being able to speak up assertively when there is a problem and resolve the issue effectively. Listening successfully is also critical for managers and non-managers alike. Communication allows employees to share ideas that can contribute to operational standards.

Standardization. Speaking of standardization, set guidelines for operation are a fantastic way to increase productivity. Having operational standards that are written down allow each team member to know their assigned roles. Keep in mind that operational standards can be changed. In fact, you should allow employees to communicate their concerns and contribute to changes in order to more effectively operate.

Reliance on experts. There are obviously experts on your team who have familiarized themselves with one aspect of your operations. Relying on these individuals to train others is essential. Consult with experts of any given operation to help you develop standards that can be used throughout the team. For more information on transportation jobs and freight brokers, visit

Effective cross training. You should allow members of your team to train with experts on areas where they may not be familiar. Have your drivers sit for an hour with customer service agents, for example, so that they can get a better idea of how customers are expressing concerns.

Willingness to try new things. This is especially true of logistics and operations. Although its important to stick with what works when it works, you should always be willing to listen to the latest information regarding your industry. New technological advancements, for example, may make your operations more streamlined.


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      Bridget Davidson 7 years ago

      I think another issue that freight brokers come across is having to handle their own customer service. During these times, they could be focusing on sales. Luckily there are companies now that offer customer service, software, warehousing, and more so that the freight broker can concentrate on his primary goals.