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Five Things That People Do That Annoys The Crap Out of Cashiers

Updated on September 24, 2016

I've spent a large majority of my life as a cashier in one sort of business or another. As a cashier, I've been able to interact with so many different types of people and witness some of the weirdest situations. One thing that has always amazed me is the fact that customers come into the store and sort of forget that cashiers are just normal people like they are. They think that somehow we've memorized every single price of every single item in the store, that we move faster than the speed of light, and that learning seven different languages was a part of our new hire training. I could list one hundred things that people do that have annoyed me while I was working, but i will settle for just five.

1. People take a cashier's friendliness for granted

When cashiers interact with customers, they often have a very friendly demeanor. They smile, make eye contact, and ask you how you are doing. They may ask you if you've found everything you needed. They bag your items carefully, complete the transaction, and tell you to have a wonderful day and to please come back. They do this because it is part of the job training, not because they like you. Somewhere in the training manual, or on a computer course that the cashier had to take before they could be let loose on the general public, the cashier was told that the best customer service was to smile, make eye contact, give a warm, friendly greeting, and thank the customer and ask them to come back to the store. If you thought that the cashier was being nice to you because you are so special, think again. Chances are that they can't wait for you to leave so that they can go on their break.

2. Cashiers can't stand when you tell them about your problems

There is always that one customer who gets to the register and decides to tell the cashier about all of their problems. I'm pretty sure that most cashiers do not have a degree in Psychology, so I've never understood why people seem to want to talk about their problems at the cash register. Cashiers don't care about the fact that your dog got hit by a car, or that your rent is three months past due. They don't want to know that your grandmother makes the best homemade pies, or that your church service ran a little long last weekend. They don't care about your political views, they don't want to know that your boyfriend doesn't like your cooking, or anything else that you may feel the need to talk about. All they want is for you to pay and leave so that they can go on their break. If you feel like you need to talk to someone and you don't have any friends, join a support group.

3. Cashiers can't stand it when you don't have enough money to pay for your purchases

Every cashier has this problem happen to them on a daily basis. A person gets to the register with a cart full of stuff and after the cashier has rang everything up, they suddenly realize that they don't have their wallet. Now to the consumer, this may seem like a simple problem. But for a cashier, now they've got to un-bag all of that stuff, move it out of the way of the next customer, find a manager to void the transaction, and in some stores, they may even have to put the stuff back. Its during these times that the cashier has to really remember why they need their job, because otherwise, the customer may be leaving the store with a very unfriendly goodbye. There is a very simple solution to this problem. Check to make sure you have your wallet before you leave home. Wow, that wasn't so hard, was it? This category also includes people who get to the register, and can't purchase everything that they have in their cart because they don't have enough money. I mean, honestly, don't people know how much money they have before they go into the store?

4. It's very annoying when you have to pay for your purchase with three different credit cards

It has always amazed me when people tell me something like, "I'm going to pay ten dollars cash, then I'm going to put twelve dollars on this debit card, and the rest on this credit card." If you have to pay for your products this way, you may not need to be shopping in the first place. Its not that its hard work for cashiers to split up the transaction for you, its just really annoying.

5. People wait until the middle of their transaction to remember that they forgot something that's all the way in the back of the store

This one annoys other customers as well as cashiers. Why do people have to run and grab another item after the cashier has rang up half of their items, especially if it's all the way at the back of the store? Doing this holds up the line and causes the cashier to literally have to stop what they are doing and just stand their until you get back. Some stores have a feature on their register where cashiers can suspend the transaction to move on to the next customer, but this still takes up precious time that the cashier could have used for the next customer. Customers begin to get irritated because they have to wait, and in turn they might take it out on the cashier, who may begin to get irritated also. Then you just have a whole bunch of grumpy people all because one person has bad memory. Don't do your shopping at the checkout lane. If you forgot something, just pay for what you have, and then go get what you forgot so you don't hold up the line.

It was really hard to list only five annoying things that customers do. I may have to put out a sequel to this hub. The next time you go shopping, please take these things into consideration so that you and the cashier may have a pleasant day. Thanks!

Read more of my hubs:

Five MORE Things That People Do That Annoy The Crap Out of Cashiers

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    • Pcunix profile image

      Tony Lawrence 7 years ago from SE MA

      Fair enough.

      Now I'll tell you something cashiers do that annoys me: count the bills into my hand and then plop the coins on top so they slide off to the floor!

      Either give me the change first or put it in off the bills so it can't slip away,

    • gqgirl profile image

      Sabrae 6 years ago from Georgia

      I love this hub! Very well thought out and written. I've been a cashier for a grocery store and I've had everyone of these things happen to me! It's annoying and really hard to keep a smile with some people!

    • profile image

      jkeller4000 6 years ago

      :) i also dis like when people do their shopping at the register, they put the whole store in their cart and decide they don't want 90% of the items, now i got the whole store at my lane, couldn't people just grab the items they are going to get instead of grabbing everything and doinging their shopping at the register, shopping is for the store where you can take your time, not at the register where cashiers get scored on speed,

    • Syra Mhbed profile image

      Syra Mhbed 6 years ago from Bucharest

      cool hub, great job:D

      I'm looking forward to read more of your work

      Cheers

    • BkCreative profile image

      BkCreative 6 years ago from Brooklyn, New York City

      Oooh and then people who wait until they are right there at the counter, and everything is rung up and then...they start digging for the wallet, the cash, the credit card - and cannot find it, then they are lost and confused - sigh!

      Fun hub and nice to meet you. I'll follow now. Rated up!

    • profile image

      awesomeactress 6 years ago

      Its nice to know that I am not the only cashier who feels this way, lol

    • profile image

      Lily 6 years ago

      I use to hate when the customer clearly saw that a price was wrong on an item, and they waited until they have slid there card to go "Oh wait this dress was 10.99 not 11.99" and then go into a psychotic rage and scream at you like you purposely changed the price or knew the price was wrong. Don't take it out on the cashier sometimes there are pricing glitches. I use to give customers 10-15% off if they waited calmly and were nice to me if there was a very long line.

    • profile image

      Allie 5 years ago

      I hate when a customer cant hang up the phone for the whole three minutes give or take they are up by the cashier. then when they miss something because they were to busy on the phone to ask you about it they cut infront of the next customer to complain. or when they get rude when you ask very simple and required questions. some people are cool and know you have to ask and even let you explain others are so rude about it. don't they get its my job? but the absolute worst are the people who act like its you personally trying to rip them off. or even some of the managers get treated poorly like its the manager just being a jerk refusing to do what they want. well newsflash people Toys r Us is not a Mom and Pop store we cant do jack unless corporate says its ok its not the STore manager, its not the Assistant managers or shift managers and sure as heck aint me. its corporate don't like it don't shop there.

      oh yeah love the ones who go nuts and say we just lost a customer but come back the next week and the week after that.

    • MyOfficeBooks profile image

      MyOfficeBooks 5 years ago from Brisbane

      What a great article awesomeactress!

      I know that I as a customer have been guilty of at least one of these points!

      Allie - I had a full trolley of groceries, which had taken two hours to read, choose and decide upon. When I got to the checkout they stated that they had a new policy not to accept credit cards, only EFT or cash. There was no sign at the time of entry or at the checkout to state this. Did I get annoyed! I walked away and did not return for over three years.

    • profile image

      K.A 5 years ago

      This is brilliant, it was hilarious! My husband's the Manager of shop. He came home last night and I asked him if he'd had any annoying customers in today and he said "yep, all of them. As soon as they walk through the door they're annoying." He says it's a real skill to be able to smile and pretend to give a s***.

    • profile image

      April 5 years ago

      Not for nothing but if you're working as a cashier you shouldn't be bitching at all, just make your minimum wage and go home...Sadly people that work in retail are there bc they never bothered to go to school and get a real job.

    • MyOfficeBooks profile image

      MyOfficeBooks 5 years ago from Brisbane

      Wow, what a harsh comment from the last unknown individual. Some cashier's were career mum's, having made the decision to return to the workforce. Tradesmen after over 25yrs tired of their profession they try something new OR young people who are still at school or uni. What a terrible stereo type you paint? UNKNOWN comment person...Are you one of those "rude" customers that the poor cashier has to "deal" with?

    • profile image

      SBD 5 years ago

      @April or maybe I'm trying to pay my way through school? And who cares what kind of job that a person has, there's just a level of human decency people should show one another. Why are people so callous that showing simple signs of respect for another human being is so difficult?

    • profile image

      awesomeactress 4 years ago

      My mom used to own a store in which I worked as a cashier. I also had my own gift shop for a while, where I also worked as the cashier. You shouldn't judge someone just because they're ringing up your items because you have no idea who that person is.

    • cheryllynneweber profile image

      Cheryl Lynne Weber 3 years ago from Lancaster County, Pennsylvania

      I've written my own hub that "nicely" incorporates things that really annoy me too. Once thing that constantly puzzles me as to what customers are thinking: I am standing at my register with no closed sign in sight, my light on and, occasionally, am waiting on a customer and another customer will walk up to my lane and ask, "Are you open?" ??????????? What, may I ask, are they thinking? "No, I am just standing here because I am paid to just look pretty but I am really not open. I never leave my register even when I am closed." Funny but, even when I was a little kid shopping with my parents, I knew that the registers with the lights on were open and the ones without the lights on are closed. Of course, I guess the customers often don't look at the lights.

    • madscientist12 profile image
      Author

      Dani Alicia 3 years ago from Paterson, NJ

      wow, that's funny. yes, customers do that a lot.

    • profile image

      Erica 3 years ago

      Another annoying thing-- customers refuse to walk up to the correct register.... Hello! It's the one with the light on. Just go up to it and we'll come when we see you standing there. We always keep an eye on the register. Stop walking up to closed registers because we aren't watching those registers and won't always see you there. Stop standing 20 feet behind registers just because you don't see a cashier up there. Stop leaving the register to find a cashier because if you aren't standing there, then we don't see you there, therefore, we don't know you need to check out. Stop yelling "I'm ready to check out!" to the whole damn store. We see you!! Stop telling me you're ready to check out when I'm standing 5 feet away from the register. I see you. Just put your crap up there and count on us to do our job. We don't need your help in doing it. (Well, most of us don't).

    • madscientist12 profile image
      Author

      Dani Alicia 3 years ago from Paterson, NJ

      Wow, I got a good laugh out of this! Excellent point.

    • profile image

      HK 2 years ago

      I'm a cashier and I didn't agree with any of that. We are dealing with a

    • madscientist12 profile image
      Author

      Dani Alicia 2 years ago from Paterson, NJ

      Hi, HK. I'm looking forward to you finishing your comment!

    • profile image

      Tyler 2 years ago

      I hate hate hate when people come to my line see that it is full and bitch about how long it's taking..... Or when they wait for me to put their stuff in their cart when I have a long bulky line. Or half way through oh wait I wanted paper bags. When I'm on self check out it's like they think they own me "um sir SIR SIR" *waving like an imbecile* as I'm helping someone else. Or when they ask me to come scan their stuff at the SELF check out.

    • profile image

      Jorge 2 years ago

      I'm all about giving the best customer service possible. But I often close as a cashier at a grocery store and we are usually left with no extra help. I always get the customers that are checking out and towards the end of this routine, they ask for some random item(that's usually at the opposite end of the store) and then ask me "oh can you or someone go grab it for me".

      Ummm no.

      Either that or we get the customers who haven't been there in over a year and constantly complain about items being moved/not in stock anymore that have been discontinued for months, the self-checkouts being taken out or the gripe over prices being cheaper elsewhere. Honestly, if they are "soo cheap", what are they doing shopping at my work??

    • Ericajean profile image

      Ericajean 2 years ago

      I agree with all of your statements and even voted your hub interesting.

      However, as a cashier and consumer, I must say I don't get annoyed when people use multiple payment methods. All the other annoying habits are very true, but if a person wants to divide up their purchases, they can do so. This in itself, does not bother. The bother is when they don't have their cards/cash or there is no money on it. That's a pain.

      I am there to make sure each person legally purchase their items and get on with their life. In these hard times, people are trying to save. The only reason I can come up with as to why someone would use multiple payment methods is that they really don't have that much money to begin with, but still must eat(I am coming from a grocery store background so I guess I am biased here).

      Our company make it super easy to do these types of transactions so it is no sweat off my back.

      Anyway, loved the hub and will read more of yours.

    • madscientist12 profile image
      Author

      Dani Alicia 2 years ago from Paterson, NJ

      I agree somewhat with you Ericajean--if they are purchasing groceries then MAYBE multiple payment methods are okay. However, most people purchase things they really don't need and want to use so many different types of payments. I think that they could at least be considerate and shop when there are not very many customers in the store, such as when the store first opens up.

    • ThatMommyBlogger profile image

      Missy 2 years ago from The Midwest

      I used to be a cashier, and I'm totally cracking up right now.

    • Sed-me profile image

      Sed-me 2 years ago from An undisclosed location.

      None of that stuff bothers me b/c I am able to suspend an order and move on to the next customer. I don't care if they pay with five different cards... I just hate those same stupid jokes... same ones, over and over again. Ai yi yi.

    • profile image

      Threelittlekitten 2 years ago

      I believe this article pertains to many different careers /jobs. I do not work in a customer service type of job ( did when I was younger) but where I do work I never show if I'm having a bad day, or things at home are on my mind. I always hear about problems/rants from patients and there friends/ family that pertains nothing to the situation that is currently going on. On the daily basis there will be people who will be rude for absolutely no reason and take things out on you that have nothing to do with you. Working with the public you're dealing with every personality you can possibly imagine. And I also try to keep in mind if someone is rude, unkind, forgetful, etc that they may just be having a bad day or something else is going on that they just aren't being who they normally are. and believe me I've come across some of the rudest, selfish, and heartless people in my career but also some of the nicest, caring people with the biggest hearts also.

      It comes down to Being able handle yourself appropriately in most jobs or you may not have a job tomorrow.

    • mama Mac profile image

      Callie B 2 years ago from Saint Louis, MO

      You know what annoys me as a cashier? When someone hands me sweaty boob money! It's so disgusting and I don't understand why anyone would think it's appropriate to dig around in your bra for money and then put it in s stranger's hand. Thankfully we have hand sanitizer at our registers.

    • madscientist12 profile image
      Author

      Dani Alicia 2 years ago from Paterson, NJ

      Yes that is funny. I should have included that on the list!

    • Dana Tate profile image

      Dana Tate 17 months ago from LOS ANGELES

      This may not be related to the hub topic but my pet-peeve is when you work as a cashier at a department store and people shop on days they have sales or, even worse right before the holidays. People, please do not get an attitude with the cashier because the line is around the store. It is not our fault that you waited a day before Christmas to buy your gifts!

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