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Four major sins to avoid in customer services

Updated on July 22, 2011

Lack of Communication skills

Lack of communication skill comes when there are some internal blocks to concentration that can be emotional or ability. Listening is an extremely important communication skill in customer service. Always listen to your customer first pay attention to what he/she says .Make an eye contact with your customer this can be an important signal of your attention. 

Look for your gestures too it should be expressive as it can make them feel comfortable. Make a posture facing your customer and look alert. Analyze customer feelings, voice, volume, facial expression and body movement. Mentally summarize what your customers said it will help you in understanding his/her problem or query. 

You can ask for clarification if not cleared once but this strategy is only applicable if the customer is not annoyed or fussy otherwise you need to force yourself for concentration. Don’t say anything until your customer finished talking. Once you understand your customer you can solve all queries easily. If you just use this technique your career will be rewarded more professionally.

Lack of knowledge

One of the most important professional ability to do this job will is to keep thorough knowledge of network and services your company offering. If you don’t understand services you can never understand your customer and it can make them unhappy and so it does to you company. Prepare yourself before sitting on desk or dealing with your customer. Collect exact information about services you are going to provide. The real success is in giving best possible service and attention, so that each becomes a regular customer of your company.

Unprofessional attitude

Keep your attitude well groomed and professional towards your job. Keep your attitude positive towards this kind of a job because you are going to meet people with different personalities and characteristics every day. Always give your customer a friendly reception and helpful service.

Welcome/Greet you customer at the first and then attentively listen to what he/she says. Make appropriate dialogues with your customer and then examine their query and guide them accordingly. Always wish them before leaving. Never make them feel like ignored it will leave a very bad impression of yours and it can make them uncomfortable and ignored.

Unavailability

Always be there for your customer when they need you is quick and efficient in dealing with your customer. Don’t let them wait for too long this indicates poor service. Avoid leaving your desk without any reason. Some people have this eating habit during works hours that is not acceptable for the good quality customer service. Avoid useless habits during work hours and stay on desk all the time.

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    • writingale profile image
      Author

      writingale 6 years ago from Land of the Green

      yes Glassvisage you are very right everyone should do some little effort to learn from their experiences.They can find out their strength and weaknesses this way.Thanks for appreciating my hub.

    • glassvisage profile image

      glassvisage 6 years ago from Northern California

      Very true. I say apathy and a lack of effort are so dangerous too - not just not knowing, but not being willing to know. I have learned that making an effort can make a big difference!

    • writingale profile image
      Author

      writingale 6 years ago from Land of the Green

      Yes, I couldn't agree more. These are just a few of the points that people miss out on regarding customer service. There are plenty more where people need more awareness. I have more lined up like this so stay tuned :)

    • profile image

      travelier 6 years ago

      Yes, not too many do. Only the huge corporates force it upon the employees. General business owners miss the beat when it comes to Customer Service.

      This is why educational articles like this are so important so that an average joe is able to learn the importance of it.

      Good Job writingale :)

    • DebsW profile image

      DebsW 6 years ago

      I agree this is a really neat hub that so many companies could learn from. Surprising how many don't seem to realise the importance of these skills nowadays..

    • writingale profile image
      Author

      writingale 6 years ago from Land of the Green

      Tons of thanks for the support .

    • writeido profile image

      writeido 6 years ago

      Tons of companies/individuals can take heed from this article. These are the basics but too often you see people/employees ignoring these sending out a bad image.

      This is well researched and thought out... Tow thumbs up. :)