Funny Customers- Part II
Hello fellow Hubbers! Here is part II of my experiences at work as of today. I hope you enjoy reading them as much as I have writing them!
1. Last week, I had a customer who came to me for tax preparation. Our receptionist offered her a soda which she greatly accepted as she was filling out the preliminary paperwork. We went through the paperwork and questions as normal with no real problems.
At the end of the tax preparation, the computer screen showed her what she could get (that is, a printed check, or direct deposit into her checking account) back. After I explained to her what her options were, she realized that she couldn't get the whole amount of her refund within 24-48 hours as the rules have changed since last year. She could only get a portion of it back within 24-48 hours. She became upset and started chewing me out. I calmly talked to her and let her know that I understood her consternation, but that the IRS had made these new rules, not our tax office. She then proceeded to become more irate on how much our tax preparation fees were.
After about 5 minutes of her tirade, I let her know that I could talk to the owner who was also present in our office. I told her that he could help her with the fees of our tax preparation and hopefully her check would be higher. She agreed.
After that, the office became very busy, and I had to take care of 2 more customers who filed their taxes with me (with no problems or issues at all) as this lady continued to talk with the owner. Before leaving for the day, the owner called me to his desk and told me what was going on with that lady. He said that she had tried to get an estimate from another tax preparation office and had some misinformation from them regarding the RAL. Also, apparently she was not approved for the bank loan on the spot, so she didn't have a choice but to accept the printed check. The owner was able to knock off quite a bit off from her tax preparation fees. She was just barely satisfied with that. In any event, she did end up filing her taxes with our office and finally left.
2. Today, I took a customer who works for the university. He had to take care of his grandchildren because the parents were unable to care for them. He didn't think he would get a very big refund check but didn't realize that he had that Earned Income Credit and the Child Tax Credits for the two children.
After everything was done, I showed him how much his refund was (over $6200). He was so shocked. He couldn't believe that he was eligible to get that much money back. He seemed extremely happy and didn't mind our fees at all. It was actually quite nice to see him get so happy :).
3. Another customer came in today. He was the one who asked my coworker to make him dinner from last week (please see Funny Customers-Part I) to read what happened. He came in on the pretense of finding out if his refund check had come in to the office.
However, we all know that he came in specifically to see this lady. When this lady saw him she literally ran to the ladies' room to get away from him. I came back to our lounge area to eat an orange and saw her coming out of the restroom. She asked if that man was still there. I saw that he was, so she came to sit with me in the lounge until he left.
He ended up talking with the other office lady who was working. He told her that this lady didn't have to run to the restroom, and had hurt his feelings. He talked to this lady regarding his refund check and then left.Talk about persistence! Did you know this man is also married? Yikes!
So far, those are the stories from last week and this week. Stay tuned for more stories of my days at work! As always, comments, thoughts and ideas are always welcomed!