Get The Most Out of Fiverr

I’ve been working with folks on fiverr.com for a month now and I must say that it has been interesting to say the least. There are a lot of great sellers on Fiverr and there are a lot of poor sellers on Fiverr. With this in mind I would like to discuss how to get the most out of your buyer experience.

Let’s look at a real life example. I decided that I needed a logo for the site I built to sell our fishing spinners. I choose a seller that displayed really great logos and had good feedback. I provided the following detail for the logo I wanted.

“I need a logo that will fit well with www.uplures.com

The "up" stands for the upper peninsula of Michigan so if you can incorporate the outline of the upper peninsula in the logo that would be great. Also I would like the logo to incorporate uplures.com as we do not have an official business name as of yet and also "outdoors" colors.

Thanks in advance,”

From this description this is what I received.

Now you can tell that the seller not only didn’t read my details, but also he didn’t have the skills necessary to produce the logos that he displayed. In fact, his “gigs” disappeared two days later. His ads did reappear under a different ID display the same example logos, which is quite unethical.

I decided to try again so I chose another seller that said that they had lots of experience. I provided the same details as with the first. This time the seller contacted me to gain some more information and created this logo.

Much better. Not exactly what I was looking for, but for $5 I can work with this. She got the colors right, included the outline of the upper peninsula, the fish is a bit hokey, but all-in-all it’s not bad.

As you can see, much of what you get from Fiverr depends on the seller’s true abilities. Sometimes these abilities are a bit (or greatly) exaggerated, but for $5 you can’t expect premier services from every seller.

So what do you do when a Fiverr seller fails to follow through or their work is substandard. First you have the ability to reject the work. I didn’t do this with the first seller as I wanted to use his work as an example. If you reject the work, the seller can make it right with you. You can request a refund. This is up to the seller at this point, but remind them that if they don’t want a negative response on their profile the refunding is the solution. If all else fails involve Fiverr, they want customer how use their site to be satisfied. If they don’t resolve the problem, you can file a dispute with PayPal, but I doubt it would ever be necessary.

When it comes to Fiverr you can have a great experience if you

1) Choose a great seller.

2) Give adequate details.

3) Be prepared to reject work or ask for reworks.

I have several great transactions on Fiverr so please don’t let me deter you from using their services. Just be prepared to address issues as they arise.

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