- Business and Employment
The Hiring Process at Kroger: From Application to Interview to Orientation
Getting hired at Kroger is fairly easy. Passing a background check and a drug test are the main points. Some stores have stopped doing drug tests though, others have not. If a store does a drug test it is most often with a mouth swab, so a trip to the medical clinic won't be necessary.
Filling out a Kroger job application can only be done online. If you go to a Kroger store to fill out an application they will direct you to one of their Hiring Kiosks. This is good if you need to ask any questions while you are there, but it can also be a distraction filling out an application with other people around you. The best place to do it is at home or at the library.
Once you are online, go to the Kroger application website.
Once you are on the page, you will need to create an account. After creating your account you will be able to browse all the positions Kroger has, and the positions that they need to currently fill. You can also look for the store location or locations you are interested in working at. If you are undecided on what position to apply for, choose Retail Hourly Associate.
Filling out the application requires all the normal information required to get a job: Name , Address, Gender, Education, Availability, etc.. There are no surprises.
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The Employment Exam
After the application is done you will be directed to an employment exam. The exam is a series of questions or statements that have multiple choice answers. You will be given a choice of four answers:
It is recommended that for each question you answer, you choose Strongly Agree or Strongly Disagree. Choosing the answers Agree or Disagree shows the hiring manager(s) that you are indecisive. But when you answer the questions with Strongly Agree or Strongly Disagree, this shows them that you are a person that sticks with your commitments. Be decisive with your answers, that is what you want to show and what they want to see.
After you have finished this exam you are done for the day.
Improve Your Chances!
Some Kroger employees in the past has shown that following up with a phone call to the Hiring Manager has increased their chances of getting hired. The best way to do this is to wait one entire business day, then call the Hiring Manager the second business day. Ask if your application has been received and if you are able, let the manager know you are available to come in anytime they wish. Many potential Kroger employees have had great success with this and has even received a date and time for an interview with this phone call.
Once you are called for an interview you are really close to landing the job. In fact the experience of some people who have been hired in the past say that the interview is just a formality.
But don't let your guard down. Be punctual for the interview and be friendly and smile. You may or may not be asked about any past Customer Service experience you may have. If you have some experience with customers the manager might ask you to give an example of how you handled a situation with a customer.
If all goes well, and it should, you will be directed to fill out a background check and depending on that store take a drug test. Once the results are in, you will be called in for your Orientation Trainng.
Once you have passed the background check and drug test you will be called in for Orientation Training. Expect the results to take a week.
Training can last anywhere from two days to a week depending on the position you were hired for and you will be joined by two or three other new hires. The first day will consist of watching videos about Kroger, Kroger's history, and all the companies Kroger has acquired. You will also learn about safety rules and policies, be given a handbook, and fill out paperwork.
Starting the second day you will be doing some Web Based Learning on the computer. These WBL's will have tests at the end of each one. If you don't get a passing grade on a test you will be instucted to take it over until you do get a passing grade. Most people pass these tests on the first or second try and some stores will even let you take notes.
If you were hired for a position like a bagger your orientation probably won't last more than two days. If you were hired for a more complex job like a cashier or a Deli associate then your training will extend up to three more days with more WBL's to take.
After training is complete you will follow your work schedule from here on out.