ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

How Properly Format Your Resume or C.V. For Call Center Jobs

Updated on August 6, 2011

Always Keep It Simple

Click edit above to add content to this empty capsule.

A C.V is what you use to sell yourself to the company that you are applying for.

As you have read in the last two posts about how to get past the first interview to get a job, and how to get a sales job. I like to focus on what will help you get a job because I have been helping people getting jobs for over 2.5 years.

In times like this economic recession you need every advantage over your competitors to make sure that you get the same job that over 50 applicants are applying for.

The first step before you actually get the interview is to make sure that your resume sells you properly to the employer.

In this post we are going to give you a few templates that you can use to make sure you get the right job.

A few tips for your CV:

Email: Do not have silly email or an embarrasing email address. Either use or, try to stop acting like a child or a movie buff. Email addresses like or

Telephone: If you have a cell phone make sure that your voice mail is not silly. Have a professional voice mail message, don't have Homer Simpson on your voicemail and don't have rap or crunk music playing in the background whilst the phone is being connected.

Now lets get ready for the templates.

1st Free CV Template

Your Name


123 Street Name, Town, County Post Code                                  Date of Birth: (Legally You dont have to add this)


Telephone: Your Telephone                                                                       Mobile: Your Mobile Number


Email: Your Email Address


Personal Statement


In the personal statement you want to add information about yourself.  Usually in a paragraph.  It is okay to talk in the third person here.  Below is an example of what to add in your personal statement:

A well presented and adaptable graduate, with solid qualifications and a comprehensive skill-set, underpinned by work experience in environments demanding self- motivation and a focused approach. I am capable of working without supervision, and willing to assume additional responsibility. A committed team player with leadership ability, who uses high standards of communication aptitude to establish positive interpersonal relationships, quick and willing to assimilate and apply new work procedures. 

I am an enthusiastic and a highly motivated individual with a thirst to learn and develop my skills. I am energetic, determined individual.  I possess a good sense of humour and excellent interpersonal skills, while my determination and enthusiasm to learn means I put utmost effort in all I do.



 This is the section where you want to talk about your skills.  The below example is great because it is in bullet proof format.


  • Excellent interpersonal,
  • Management and strong communication skills. 
  • Calming nature facilitates the situation when under pressure,
  • Ability to manage change



IT Skills          Excellent working knowledge of Microsoft Office, Word, Windows, Excel, PowerPoint, Access, database and competent with using the Internet.


                         Leadership I was the student reprehensive for two years which involved helping other students as well                   as keeping up with my assignments.


Language          I am multilingual, fluent in English, Guajarati, Urdu and Punjabi.



 This is the section where you want to discuss the educational institutes that you have attended.  No need to discuss the actual grades that you achieved.  Dates are important because they help fill in the gaps of where you have been.

University of Yours - Sept 2003 – Sept 2007              BSc Business Information Systems

Deane Road, BoltonBL3 5AB


Fake Community College                                          AVCE Advanced ICT

Sept 1999 – June 2003                                                (Information Communication Technology)


Hartfields School                                                           7 GCSE’s A-C

Sept 1994 - June 1999                                                 Inc Maths, English and science.                                                                                           

                                      Work Experience

 Talk about where you have worked in this section

April 2008 – Oct 2008

Company 1 Ltd

Administrator and sales

Distributors for soft drinks and confectionary carrying out various responsibilities including filing, typing letters, responding to mail, producing estimates/quotations for contracts.  Other duties including answering the telephone and dealing with customer queries and complaints offering an excellent service to ensure customers are content at all times. Generating sales leads.






March 2008 – April 2008 (Temp Work)

Company 2 Ltd

Customer Service


I worked in a busy office environment I rang customers up to check if they received there kitchen appliance if they did get them on time and asked the customer to see if they had any problems if they did I rang up the engineer up and send them to the customers house and then inform the customer when the engineer was going to come.


June 2005 – Feb 2008                                               

Company 3 Ltd

Waiter / Customer Service


I worked in a busy team sometimes under pressure, providing quality of service for customers.  It also gave me immense opportunity to improve my interpersonal and communication skills.  I was also able to make vast use of my multilingual skills. It gave me a chance to communicate with the customers on a personal level in return gain repeat business.


Aug 2003 – April 2005

Company 4 Ltd



Working for this debt company gave me a chance to enhance my skills in an office related environment.  The job involved updating and building a database for previous and new potential customers.  Other duties included inputting data, typing letters, faxing and liaising with clients over the phone.  The majority amount of the work was spent on the computer and the phone. 


March 1999 – June 2003                  

Company 5 Ltd



My work as a telemarketer required me to communicate with a diverse range of people, some of whom represented difficult challenges. I refined my communication skills to the point where I was nearly always able to smooth ruffled feathers, solve problems, and provide satisfaction to customers.


All of my work experiences have involved working within a team based culture. This involved planning, organisation, co-ordination and commitment e.g. call centre, this ensured daily sales target were met, a fair distribution of tasks and effective communication amongst all staff members.




Sport:  I believe ahealthy body is the key to the focused mind in today’s hectic society.  Enjoy a range of sports and outdoor activities which require high level of dedication and motivation.

Living Life: We only get one shot at this life so I aim to get most out of it, as well as travelling to different countries I enjoy learning about different culture, backgrounds and new languages.

First Aid qualified.




Ideally I would like to be in a dynamic environment for a company where there is scope for promotion and training, working my way through the organisation. My educational background and work experiences have enabled me to enhance and develop new skills that I believe have equipped me to pursue a career for your organisation.




Obviously the formatting of this CV has been affected.  if you are serious about getting a job and do not have a proper CV please leave a comment and I can email you the actual word document.

Remember if you liked this post you will love these two:

  1. How To Get Past The First Job Interview To Secure Your Position In The New Company

  2. How to get a Job in A Sales Call Center or How to get a Job in an Outbound Call center as a telemarketer

Your First Resume
Your First Resume


    0 of 8192 characters used
    Post Comment

    • profile image

      michie lou ciencia 

      3 months ago

      i would like ask for a related resume in hrm and in call center agent . thank you.

    • profile image

      Faith Stanley 

      8 months ago

      Please send me the CV template. Very helpful. Thanks

    • profile image


      3 years ago

      Thanks for the information about resumes. ...plz send me the related resume for my qualification-BE in electrical and electronics engineering.


    • profile image


      3 years ago

      Thanks for the information provided.

      i want to apply for IBM this is my first job so plz give me some resume related guidelines.

    • profile image

      diana bahiwag 

      4 years ago

      Thanks for the information.

      Kindly send me a copy at

    • profile image

      Ariestaea Antao 

      4 years ago


      I want to apply for a emporis call centre and I am graduate.

      Please send me some sample resume formats.


    • profile image

      Hope Earl 

      4 years ago

      Dear writer,

      Thank you so much for posting this excellent helpful article. It would be such a favor you would do if you can please email a template of a C.V. in word document. Here is my email address:

      Thank you so much! I enjoyed reading and learned so much!

      God bless you!

    • profile image


      5 years ago

      i need that copy...

      pls.. send me that thing...

    • profile image

      Sravan Kumar 

      5 years ago

      I want to apply for a call centre job and i'm a graduate..

      please send me some sample resume formats...

      my id

      thanks & regards

      sravan kumar

    • profile image


      5 years ago

      i want to apply for a reliance call center job and i m a BBA student, this is my first job so plz give me some resume related guidelines.

      thanking you

    • profile image

      Rey Nicolas Tan 

      7 years ago

      like it


    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)