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How Stringent Rules Help Curb Offshore Transcription Risks
When companies, including healthcare providers, outsource transcription work to offshore workers, they are taking risks such as receiving low-quality results and breaches in confidentiality.
Drawing up a clear contract helps eliminate these problems so that you can enjoy the benefits of lower cost transcription work.
The federal government has responded to issues of healthcare privacy and ethical guidelines with new laws, such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the American Recovery and Reinvestment Act of 2009 (ARRA).
HIPAA called for setting national standards, leading to ARRA, which requires that the healthcare industry keep secure electronic health records (EHRs) and conduct audits.
These laws introduced better controls for medical organizations that outsource to offshore home transcriptionists.
Establishing Independent Contracts
If you do decide to outsource, make sure whoever you deal with signs a well-written contract that specifies relevant guidelines and strict security policies. Let them know the possible financial penalties, as well as termination if they breach your terms.
The contract should include the fees that will be paid, along with the work that is expected to be done. Also, it should include the cancellation policies and consequences that will result from failure to comply with the terms.
Here are other provisions to consider:
- Subcontracting policy
- Indemnification requirements for confidentiality breaches
- List of workers allowed to access reports
- Reasons for termination
Once you have drafted the contract, let your legal team review the details for further suggestions.