ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Employee training attracts and retains loyal staff

Updated on January 2, 2018
Tinsky profile image

Tina has 20 years experience in business management including HRM. She holds a Certificate IV in Human Resource Management.

Source

Which best describes the type of training in your organisation?

See results

Training Only Begins With Employee Induction

The benefits of training employees have been proven time and time again. It is an essential element at the start of every new employees journey but it should also factor into an organisations ongoing culture. In most situations the ROI (return on investment) for ongoing training of employees is significantly positive.

Employee training increases retention. It engages employees in personal development and fosters loyalty by adding value to the employment relationship. It also provides people with extra skills to improve life situations.

Training employees about their role and how an organisation knits together is an essential part of business. But many organisations deliver a standard one week induction program rather than valuing a longer induction period with refresher training for long-term employees. Instead, employers who embrace training engage and prepare their employees.

Training employees can benefit both new and old employees. Older employees can upskill learning about new and emerging technologies.
Training employees can benefit both new and old employees. Older employees can upskill learning about new and emerging technologies. | Source

Does Training Employees Add Value to Your Business?

Training in an organisation encompasses many different stages and reasons. A new employee would expect to have induction training, while a longer serving employee might be upskilling or participating in succession planning. While the strengthening of company culture, policies and process can benefit from training, on the job training is key to improving the performance of duties and tasks, leading to increased productivity and service.

Companies who continually provide ongoing training to employees are more likely to experience lower turnover, reduced cost of recruitment for replacement staff, increased loyalty and commitment, and a stronger alignment with company values. Training goes beyond the initial learning of an organisation's rules, culture and duties of a new employee to the reinforcement of standards, expectations and the organisations values and goals.

Scott Brum, University of Rhode Island, released a research paper on the What Impact does Training Have on Employee Commitment and Employee Turnover? Brum, provides a 1994 empirical study which compared companies that valued control strategies over companies that valued commitment strategies as evidence that "Job search, retention, employee’s desire and intent to leave, and attitude toward the organization can all be improved with a strategy that seeks to enhance employee commitment."

Industry Expert Advice

A later study in 2006 by Owens had similar findings is also highlighted in Brum's research. Owens found that trained employees were generally more committed to the organisation and less likely to leave. Training was one human resource aspect that could gain commitment from an employee and the more specific on-the-job training that is provided, the less likely turnover would occur.

In a nutshell, employee training:

  • increases productivity
  • improves employee retention
  • improves service quality
  • broadens the employee knowledge of the business
  • encourages loyalty
  • teaches new skills that can benefit the employee outside of the organisation
  • increases employee engagement
  • reduces replacement hire costs
  • helps with motivation.

Specific on-the-job training can manifest employee confidence and familiarity with systems, which in turn improves the quality and value of services. Employees begin to take more pride in their work as they retain key concepts and reach personal goals more easily. As they feel more confident with duties, employees can begin to train and mentor other employees, which reinforces the initial training again and helps to develop social connections within the work environment.

How Much Training Should Your Organisation Conduct?

The advice I heard recently, "You train until you don't need to train anymore."

In the USA, the top 125 companies for training are spending between 0.30% to 8% of payroll as their training budget. The top company in this list, published online by trainingmag.com is Farmers Insurance in LA, who have an innovative training program that includes Pulse Checks and an Employee Benefit Webinar.

If you are planning an employee training program within your organisation, then you will benefit from conducting an ROI on Training. Multinational, Business Training Experts have released a free training white paper on How to Determine Training ROI.

What types of training should employees receive?

  • Orientation, Induction, Onboarding programs are designed to help welcome and train new employees and induct them into the organisation's values and culture.
  • On-the-Job Training is training conducted while the employee is performing their duties. It can be specific or general. Specific relates to skills that apply only to that organisation and are not transferable elsewhere, whereas general skills can be useful for future employment options.
  • Refresher training is designed to assist with re-training and includes training for performance or behavioural counselling programs.
  • Development or Upgrading is the learning of new skills and knowledge which may be useful for providing to committed employees involved in succession planning programs or new projects.

The influence of training within an organisation needs to be measured and reviewed to determine its effect. Reported in an IBM White Paper, "The Value of Training", A Merrill Lynch study reports Motorola's spending in training has gained per dollar spent on training, an estimated US $30 in productivity gains within three years.

Don't Underestimate The Value of Training

Over the last twenty years, I've worked for a variety of organisations where "training" was often rolled out as the issue of memorandum, written policy or procedure. Employees were requested to read and sign. This is not training, but safe guarding an organisation. It provides no real benefit to the employee, who may often sign without reading or understanding the directive. In this type of situation, senior and line managers need to deliver the content of the memorandum to their subordinates, in a way which is both meaningful and results driven. For training to be successfully delivered, Managers also need to receive training on how to train their people and how effective training benefits not just the organisation, but their role within it.

Organisations that promote employee training programs as an employee benefit, attract candidates seeking career progression and with a far greater willingness to commit.Studies have shown that there is a strong correlation with the training and commitment which fosters employee retention.

Training is an opportunity for an organisation to foster cultural change and brand awareness, while strategically developing the workforce to provide improved productivity and services.

How well does your organisation embrace employee training?

© 2012 Tina Dubinsky

Comments

    0 of 8192 characters used
    Post Comment

    No comments yet.

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)