ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

How to Ensure Good Hires in the Workplace

Updated on April 1, 2018
Carola Finch profile image

Carola is an entrepreneur and free-lance writer. She has worked in the business world for many years.

Source

The biggest challenges employers face are recruiting the right candidate for a job opening. Bad hires are really bad for business. Recruitment costs can be as high as $40,000 when recruiters add up the preparation process, staff time involved in screening job seekers, and setting up the training needed.

Up to 80 percent of employee turnover is due to bad hiring decisions, says the Harvard Business Review. The bad hire can lead to lost productivity, staff, and staff turnover. Recruiters will also feel guilt and discouragement when the person does not work out.

Challenges of Recruiting

  • Recruiters are not trained or experienced in the recruitment process
  • Ads are misplaced and are not attracting the right kind of candidates
  • Filling openings that have been open for a long time, making recruiters feel pressured to find a replacement
  • Time limits create the temptation to cut corners
  • Creating an accurate job description
  • Adhering to the process instead of doing their own thing
  • Developing interview questions that are relevant and directly related to the job instead of being vague, such as: “What are your weaknesses?”
  • The temptation to hire because recruiters like the applicant or have a “gut feeling” about them, not because the applicants have the best personality and skill fit
  • Recruiters do not understand what would motivate a candidate to accept an offer

Why Assessment is Needed

I have attended many job interviews over the years and have had some bad experiences that could have been avoided if a proper recruiting process had been put into place. Recruiters need to have a good knowledge of what the job requires to make accurate assessments.

Years ago, I applied for an office job in a small company that would require me to wear many hats. After working temp for many years, the job seemed to fit the varied administrative duties I done in the past. I sent a detailed resume that clearly outlined my skills.

A forty-something woman called me in for an interview. She asked me some key questions about my skills which I answered honestly. Then I was invited for an interview. I pressed my nice interview clothes and arranged for my husband to give me a ride to the interview. He waited at a coffee shop until I was done to give me a ride home. The office I entered was a big mess, with every surface covered in piles of paper. “You can see why we need some help,” the recruiter said with an exasperated smile.

Things were going well during the interview when the woman asked me if I had experience producing certain customs documents. I was dumbfounded. This skill was not mentioned in the job description or during the telephone conversation with the recruiter. When I said no, she said that experience in that area was essential to the job and she abruptly ended the interview.

I was angry that I had wasted my time. I lost respect for the recruiter who had made such a dumb error. If she had not mentioned the need for experience in this area in the interview, she would have discovered it when I started the job. The she would have become frustrated with having to train me from scratch.

I have sometimes found a disconnect between job descriptions and the job that is presented to me over the phone or in an interview. That is a sign that the recruiters have not done their homework. Recruiters must agree on the key elements of the job beforehand and focus on them.

The expectations of recruiters must be reasonable, however. A job description that is too nitpicky may exclude candidates who could do with the job with some training. Recruiters must also realize that the more demands are placed in the job description, the more that recruiters will be expected to pay in salary.

Source

Starting the Search

These days, the Internet makes it easier to apply for work. Although the traditional newspaper ad still has its place, many employers take advantage of free websites such as Craigslist. Unfortunately, this also means that employers are flooded with hundreds of email responses to ads.

One duty I had in a past job as a secretary in a small office was to sort through resumes sent via fax or email. About a third of the mountain of applications did not even apply to the job opening. The applicant figured if there was one opening, there must be another place where they could fit. Sometimes, they were inexperienced and willing to do “anything.” Most of the resumes ended up in the shredding pile.

Larger companies are using online application forms to find the right candidates. These forms could automatically filter out many of the time wasters, but recruiters must be careful not to eliminate good candidates as well.

A good job description should:

  • Be clear to the recruiting team as well as the applicant
  • Make the job sound attractive
  • Makes the applicant feel compelled to apply
  • Should describe critical interactions such as customer service
  • Paint a real picture of how to do and succeed in the role
  • Include a behavioral profile of the type of person who is the best fit such as those who work independently, or can handle pressure
  • Shows something about the work culture, such whether it is a casual or more formal business environment

Creating an Accurate Job Description

A detailed, accurate job description is key in attracting the right candidates and ensuring that they stay with the company. The job description should not be just copied from others, but be carefully researched and put together. The description should then be placed in the optimum places where they will be seen by the appropriate job seekers.

The recruiter(s) should have a good knowledge of the position and its requirements. This knowledge can be acquired by talking to the former employee, and talking to co-workers and managers. Old job descriptions can be helpful, but jobs tend to change over time.

Screening

Recruiters need a reasonable time frame, if possible, in which to find candidates so they will not feel pressured into making what potentially may be a wrong choice. The assessment process must be rigorous enough to both weed out potentially bad hires and reveal good applicants. Online application forms and good job descriptions may not be enough, however.

Many companies now screen by phone before inviting a candidate to come to an interview. Background checks and talking to the applicant’s references are also useful tools.

Source

Focusing on the Applicant

When companies are looking for staff, they often focus on what they need instead of considering the needs of the job seeker.

Instead, some questions that should be asked are:

  • What will attract the right sort of applicant for this job?
  • What are the positive aspects and perks of the job that will appeal to applicants?
  • What type of person would be a good personality fit for our work environment?
  • Could the applicants work well with the negative aspects of the job such as complaining customers, tight deadlines, overtime, or a demanding or disorganized boss?
  • What is the applicants’ learning process, i.e. hands on, notes, or observation and how long will training be needed?

Doing a job is so much more than research and completing tasks. Some employers fail to take into account for the personality type needed to fit into the pace and culture of the organization. Applicants who are used to a steady pace may feel overwhelmed in a hectic environment.

An employee with a disorganized boss will need exceptional organizational skills in order to cope. A more formal working environment that demands business suits and following certain codes of behavior would make some people uncomfortable and look for the exit.

The preferences of the candidates should be taken into consideration. For example, some employees like specific routines every day, while others like variety and challenges that force them to think out of the box.

Concluding thoughts

Recruiters not only need to find the right candidate to work in the job, they also need to find someone who is there to stay. Taking the time to research and learn about the position, interview with appropriate questions, check references, and put personal preferences aside will pay off with employees that are both good at their job and willing to stick around.

PI Webinar on avoiding bad hires, June 5, 2014
The Worst Recruiting Mistakes, by Keith Halperin, ERE.net
Some Big Hiring Mistakes Employers Make, Clarity Recruitment
6 Ways to Avoid the Dreaded Bad Hire, Entrepreneur.com, Brian Sutter

© 2014 Carola Finch

Comments

Submit a Comment

  • Carola Finch profile imageAUTHOR

    Carola Finch 

    4 years ago from Ontario, Canada

    Thanks for your comments. I think that recruiters get so caught up in deadlines and their needs that they miss the things they need to be doing along the way.

  • Karen Lorenzo profile image

    Karen Lorenzo 

    4 years ago from Denver, Colorado

    Same here MsDora, I was always furious when the recruiter declined my application, but then, after reading this article, I just learned that there might be some requirements that I was not able to meet.Voted up and useful :)

  • MsDora profile image

    Dora Weithers 

    4 years ago from The Caribbean

    This article is great for recruiters as well as applicants. I was always the applicant who thought the interviewer made a mistake by not hiring me; but I's sure they knew some of these things that I didn't know. Voted up and shared!

working

This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

Show Details
Necessary
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
Features
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Marketing
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Statistics
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)