ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

How to keep your cleaning service customer for a long time to come?

Updated on October 28, 2010

How to keep your cleaning service customer for a long time

How to win a customer and keep them for a long time.

1: Do a good job every time as though it is a first time cleaning.

2: Keep your customer happy by: If it is within your contract or even if it is not part of the contract, but something that is easily can be done, just go ahead and do it.  Be pleasant, be courteous, be prompt, always answer your phone or return phone calls quickly.

Do not ever, not show for a scheduled cleaning without a phone call.  Be professional in your appearance, conduct, speech and your dealings with your customer.

3: Communicate freely with your customer, if there are any problems either doing the cleaning, or with the facility, etc.  Remember, to keep your customer it might take more than just simply doing a good job every time.

You might have to build a relationship with your customer. Your good service can be easily replaced by someone who offers a better price, if you do not have a good relationship with your customer. 

Chat with you customer once in a while. Remember their anniversaries or special events, and if you can, do something (even if it is small, such as getting a card, or a gift (if it is allowed,)) and etc.

Is it time to ask for a raise?  You had this contract for many years and you feel that the contract price is too low. It is time to ask for a new contract with a higher contract pricing. However, make sure that you are providing an excellent service first before asking for a raise.

4: Happy customers will want to keep you as long as you provide good service.

5: Happy customers will also refer you to their friends, associates, etc.

6: Always ask for a written reference letter for future business.

7:Your company has grown and you have many locations with locations Supervisors?

Each location Supervisors must receive on going reminder or training session on "Customer Care Program" and in turn train or remind each location employees the importance of customer relations.  Even if they do not speak English well to communicate, they need to be trained on cleaning methods, principles, rules, safety issues, and importantly on the matters of customer relationships and what roles they play as representing your company. Remember it is a team work !

Everyone is involved, from your office staff, delivery person, location supervisor and employees at the cleaning locations and etc. If team works together well, then company runs well and prosper, if not company can suffer and lose money and customers.

Note: Do you know why most companies change their cleaning contractors?

Reasons: #1: Unsatisfactory cleaning jobs.

Reasons: #2: They do no like the workers used at the location.

Reasons: #3: Thief or missing items.

Reasons: #4: Price.

Remember, it is difficult to find a customer, but it is easy to lose one very fast!

For more information on janitorial Cleaning Service training and bidding software, please visit us at


    0 of 8192 characters used
    Post Comment

    No comments yet.


    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)