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IX Hosting Review

Updated on July 20, 2012
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Summary

ix hosting has been in business for just over ten years, and they show their love for customers in several ways. They have a great support system for clients, have specials happening throughout the year, and offer a free 7 day trial, plus a 30 day money-back guarantee after those first seven days. They have a lot of other services to offer beyond a hosting account, allowing you to find the ideal product for your site.


Quick Facts

  • ix Web hosting was founded in 1999, has 110,000 clients, and hosts 470,000 sites.
  • Web Hosting Services: Expert Plan ($3.95/month), Unlimited Pro Plan ($7.95), Business Plan ($7.95).
  • Phone: 800-385-0450

Products and Services

ix Web Hosting has three hosting plans available. The Expert Plan is priced at $3.95/month, Unlimited at $7.95, and Business at $7.95. All three plans include unlimited amount of domain names to host, unlimited bandwidth, and an unlimited amount of storage space. That is simply outstanding pricing for he Expert Plan, but it gets even better. It includes a free domain name registration (3 for Unlimited, and 2 for Business Plus). The main differences between the hosting plans occurs with the amount of MySQL databases and their capacities, and the amount of email accounts and the inbox storage. With the Unlimited Pro account, you receive 10 GB of space to host an unlimited amount of email accounts. The Unlimited Pro account is accurate when it says it's unlimited.


Performance

ix Web Hosting offers a 99.9% guarantee for uptime, plus a 30 day money-back guarantee for all hosting plans. In addition, there is a free 7 day trial available, and your credit card is not charged until after those seven days have expired. They also offer UPS Power/Back-up Generator, Firewall protection, 24/7 server monitoring service, and a spam filter.

Features

All hosting plans come with the ability to install different web software, forums, blogs, online shops, and CMS. Unfortunately, they do not include a list of the software that is available to install. There is also free web templates to use, an online web editor, full multimedia support (Flash, streaming audio, streaming video), and full support for all major scripting languages.

Support

Support for ix Web Hosting comes in four different flavours: 24/7 phone support, 24/7 ticket system, live chat during business hours, and a catalogue of video tutorials. Topics for the videos vary from setting up an email client for your account, transferring your domain, and setting up Wordpress, amongst others. They are all very informative and easy to understand. Something a bit different about ix Web Hosting is that they assign you a Support Hero, someone you get to know over the length of your hosting contract that can help you out with all your issues. I thought this is a nice touch, because the support person would have first-hand knowledge of any previous issues you have had.

Reviews

" Ix has solved every problem encountered in a professional and timely manner. The support has been great on all matters needing attention. Live support waiting time was very minimal for the few times help was needed and all issues were resolved to my satisfaction." - Donald Clem

"Generally there were a few issues to start but I have found that with most hosting companies. Ix have consistently helped me to do things that other hosts just refer you to articles to read.

I don't usually write reviews but have felt that after reading many reviews that it is only fair to give credit where it is due." Trevor L

I had a problem today and Alexey has assisted me, his support was amazing, professional and friendly. I love the online chat, always get great results and what I most love is that no-one treats me as an idiot even though I have limited knowledge of websites and no knowledge of programming.

Thank you! Alway recommend for others, has been hosting our other businesses for over 5 years with ix." - Erika

Pros/Cons

Pros:

  • Great pricing with lots of features included.
  • Personal Support person assigned to handle your account.
  • Great reviews from current clients.

Cons:

  • No clear list of software available to install
  • A few customers noted downtimes, but ix Web Hosting is open about their issues over at http://status.ixwebhosting.com

Rating

ix Web Hosting looks like one of the best kept secrets for hosting companies. They offer a lot, especially if you're willing to pay the extra dollar a month to get the Unlimited plan, and their prices are extremely low in comparison to some other companies out there. The plans are loaded with features, and has the great option to try out their services risk-free for seven days. That gives you plenty of time to get familiar with the administrative tools and the tutorial videos.

Some customers noted some down times, but after scanning over the status logs that ix Web Hosting posts, some of them are fairly minor, and I have yet to see a duplicate issue. One user suggested that if your business needed a solid 24/7 uptime that they choose a different hosting solution.

Because of all the positive reviews that I came across on the web, I will have to say ix Web Hosting is one of the best companies available on the web to host your site on. It is rare to come across a company that receives positive comments, is customer service oriented, and has some great web tutorials. ix Web Hosting is highly recommended and gets a rating of 4.5/5.

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