- Business and Employment
Interpersonal Communication Skills in the Workplace
We are simply human beings. As part of that label, we communicate with one another in some way or another every single day. Many of us are part of the large majority that goes to work every day and a great deal of our waking life is spent interacting with our co-workers. Good interpersonal communication skills are essential to a good working environment, by creating a friendly and enjoyable work place, allowing ideas to be understood easily and minimizing any kind of work place conflict.
The work place becomes much like a second home to many Americans. Most people spend 30 to 70 hours at our chosen job locations. Therefore, it is in the best interest of everyone that the work place be friendly, enjoyable and as stress-free as possible. The best way to do this is to have open communication with everyone that works there.
An employee should feel comfortable enough to voice his/her concerns to management without fear that they will be punished for it. Work morale is typically higher in facilities that encourage its employees to voice their ideas and concerns. This directly influences job satisfaction. An employee that is satisfied and happy with their job is more likely to stay with the company, work hard and have positive things to say about the company to other co-workers. A relaxed and comfortable work environment leads to a more productive company and lower turnover rates.
The work place in any business is constantly changing, some more than others. Technological advancements can change processes and equipment, new employees are brought in, employees retire or move to different companies, products and packaging can change, new facilities are built and old facilities are modified. The list can go on forever. With this constant change, properly communicating ideas is imperative.
If an employee has a great idea, expressing that idea to management can really help the company out. The way the employee communicates this great idea will determine how management reacts to it. If this employee just rambles on for 10 minutes about what the idea is, there is a good chance that the management team is going to disregard this idea and maybe any future ideas from this employee.
The best way to tackle this situation is for the employee to plan out how he is going to communicate his big idea to the team. He should research how this idea will improve production and allow his presentation to be informative, well thought out and put together. Communicating in a way that is clear and precise is imperative to the understanding of the material. This version of the employee’s presentation may persuade the company to try it out. This same tactic can be highly beneficial in other situations such as employee training, procedure changes and during company audits and inspections.
Even the friendliest of teams can run into the issue of work place conflict. Work is stressful and can lead workers to become irritable, stressed out and easier to upset. Employees can be upset with one another, with established rules and procedures or changes in the work environment. Handling these situations with care is extremely important. Being able to communicate with the people that are upset in the proper manner is essential to calming the situation down and allowing all sides to be satisfied with the outcome.
Good interpersonal communication skills are essential to a good working environment, by creating a friendly and enjoyable work place, allowing ideas to be understood easily and minimizing any kind of work place conflict. Management and employees alike should work to improve their interpersonal communication skills in order to encourage the best work place environment possible.