- Business and Employment
Jumia Review: How to Buy Items, Prices, Payment Options, and Delivery
In case you didn't know, Jumia is the leading online retailer in Africa. The e-commerce business allows you to buy items from its website and have them delivered to your home or office.
It is owned by the Africa Internet Group, which is a cooperation of the German Rocket Internet, MTN, and Millicom companies. Concerning its presence in Africa, the business is available in the following countries: Nigeria, Kenya, Egypt, Ghana, Morocco, Ivory Coast, Uganda, Algeria, Ethiopia, Mozambique, Senegal, Zambia, Cameroon, Angola, Gabon, Rwanda, and Tanzania.
From electronics and stationery to fashion and home decor, the online shop showcases a wide range of products. This is the reason why it has been dubbed the Amazon of Africa. According to the operators of the business, you can order for any consumer good from the Africa’s No.1 online retailer.
Read on to learn how to buy on Jumia and see how to register or create an account for subsequent shopping. Know the items available on the online store and their prices. Learn also how its delivery system works.
In Brief, How to Buy Items on Jumia
- Visit the store’s website and find the product you want to buy.
- Click on the item to see its full details.
- Click on the "Buy Now" button to add it to the shopping cart.
- Click on the cart and then on "Proceed to Checkout".
- Sign up if you're a new customer.
- If you're not a new customer, login, enter your payment details and confirm your shipping address.
- Click on "Save and Continue" to access a checkout page and confirm your order to get an invoice.
How to Buy Items on Jumia
Visit the company's website (the one designed for your country) to find the product that you want to purchase. All the countries' websites are easy to navigate, so you will not have any difficulties browsing the products.
Search for your item first on the home page. This page contains the most popular, the best seller and the newest/hot items.
If you can’t find the item on the home page, use the categories or the search box. There are a number of item categories on the website, so know your item category and you will find the product with much ease. In the case of the search box, just type in the name of the item and hit the "Enter" button.
After finding the exact item that you want to order, click on it and a page with its full details will open. Learn more about the item on the product description section and confirm the price.
Click on the "Buy Now" button after you have made the final decision to buy the item. The product will be added to your shopping cart. You can add more items to the cart if you have the cash to pay for them.
Click on the shopping cart after you are done with shopping. This will allow you see your item in the cart. Click on "Proceed to Checkout" to continue.
If you are shopping for the first time on the retailer, you will be required to sign up. I will show you how to register or sign up with Jumia in the next subtopic.
If you are not a new customer, use your email address and password to login. Enter your payment details and confirm your shipping address. There are no clear shipping addresses for homes in most African countries, so you may be forced to use addresses of familiar places like post offices, schools and police stations.
Click on "Save and Continue" and a checkout page will appear. Confirm your order to get an invoice.
The retailer will confirm your order and deliver the item to your shipping location/destination within 7 days.
In Brief, How to Create Jumia Account
- Click on the "Sign Up" or "Register" button to access the registration page. (If you are in the process of ordering, this page will open when you click on "Proceed to Checkout").
- Enter your personal details, including your names, email address, phone number, location, etc. and a strong password then submit.
- Confirm that you're not a robot and the system will create an account for you. Confirm your registration from your email account and you’ll be good to start shopping.
How to Create Jumia Account
You will be required to register as a new user before you can access the "Proceed to Checkout" page (see above). To join the platform first before you can start shopping, click on the "Sign Up" or "Register" button to access the registration page.
Enter your personal details, including your real name, email address, phone number, location, etc. then use a strong password and submit your details.
Confirm that you are not a robot (you may not be subjected to this) and the system will successfully create an account for you. Confirm your account from an email sent to you and you will be good to start shopping. Note: It is important to keep your account details secret.
The online store boasts thousands of original products from top brands. I can’t list all of them in this article, but their categories can give you a glimpse of the types and number of items available. See the categories below:
- Women’s fashion
- Men’s fashion
- Sunglasses and watches
- Mobile phones and accessories
- TVs, audio and video
- Tablets and accessories
- Home and living
- Cameras, music and games
- Computing and accessories
- Sport and fitness
- Baby, kids and toys
- Hair and beauty
- Other categories
One good thing: All the items come with a warranty.
The online retailer offers lower prices for its high quality items compared to other major retailers in the continent. Yeah, the shop is quite affordable and can suit your budget.
Some items go for as low as one dollar while others sell as high as thousands of dollars. But the good thing is that the prices are significantly reduced. You can also enjoy very low prices through discounts, vouchers and deals.
The major payment method at Jumia is Cash on Delivery. As the name suggests, you pay when receiving your ordered item. Other payment options include: mobile money (like M-Pesa), PayPal, credit card, and bank deposit.
The online shop has a secure online system (featuring SafePay) to facilitate for a safer use of credit cards and other sensitive payment methods.
Jumia Item Delivery
Most items are delivered to the customers by motorbikes. Riders pick items from the retailer's warehouses and transport them to the required destinations. The store has several distribution hubs in each of the countries it operates in.
The delivery is executed in less than 7 days and is affected by distance and customer delivery preference. You may pay a higher shipping fee if you live far away from the hubs and your order is below a certain amount. On weekdays, you can get your item between 7am-10pm while on weekends and public holidays you can get it between 9am-6pm.
The company has partnered with logistics service firms to facilitate the delivery of valuable items. Customers can also pick these items directly from the warehouses. Concerning lost items, the business takes full responsibility for any item lost in transit.
If you don’t like your ordered product, you can always return it for free. This is possible within 7 days. If the delivered item is broken/damaged or has a malfunction, you can ask for a replacement. The replacement process doesn’t take long.
Online shopping is a new thing in Africa. Most Africans are not used to this form of shopping, but as many businesses move online, more Africans will have to start shopping online. According to e-commerce analysts, buying online is convenient and Africans would be happy to adopt it.
The company is making online shopping possible in the continent. The number of internet shoppers is expected to increase as more Africans discover the benefits of shopping on the web.
Like other major online shops, the business allows vendors to showcase their products on its large website. It has a Seller Center which is a platform that enables vendors to manage their products and monitor and fulfill orders as they arrive.
Shopping on this store is also possible with a mobile device. You can download Jumia app and enjoy a smoother shopping.
You can stay updated on the latest products, trends, offers and news by visiting the retailer's website regularly. You can also follow the store on social media and interact with satisfied shoppers. In addition, you can subscribe to their newsletter to receive special offers and the latest updates.
The online shop offers excellent customer care. If you have any question, suggestion or comment, you can easily contact the customer service team. Use contact details provided by your country's branch to get in touch with the right team.
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- Jumia Info Center. "JUMIA - Online Mall in Kenya - Africa's No 1 Online Store". jumia.com.ng. Jumia Nigeria. (2017).
- Omar M. "How E-Commerce is Booming in Africa". weforum.org. World Economic Forum. (2015).
- Chiejina C., Olamide S.E. "Investigating the Significance of the 'Pay on Delivery' Option in the Emerging Prosperity of the Nigerian E-commerce Sector. Case Study: Jumia. gsmi-ijgb.com. Journal of Marketing and Management. (2014).
Have you ever purchased items on Jumia?
If yes, how was the shopping experience in one word?
© 2015 Januaris Saint Fores